BlackBerry Technical Solution Center

BlackBerry Technical Solution Center - All http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 21 Nov 2009 06:09:18 EST November 2009 Daylight Savings Time Update · BlackBerry® Enterprise Server · BlackBerry® Device Software version 4.1.0.344 to 4.1.0.385 (excluding version 4.1.0.347) and 4.2.0.74 and later This update replaces the update from KB19415. If... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19980&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19980 Fri, 20 Nov 2009 00:00:00 EST Contact fields are not mapped properly during synchronization when the language is set to English UK · BlackBerry® 8520 smartphone · BlackBerry Device Software 4.6.1.272 · Issue Number: 456721 The available fields for contacts on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20190&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20190 Fri, 20 Nov 2009 00:00:00 EST When the language is set to Euskara, the days of the week are incorrectly displayed as the next day when translated. · BlackBerry® Device Software 4.5 and later · Issue Number: 453249 When the language on the BlackBerry smartphone is set to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20179&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20179 Fri, 20 Nov 2009 00:00:00 EST Send a Browser URL to Facebook for BlackBerry smartphones · Facebook® for BlackBerry® smartphones version 1.7.0.22 Facebook® for BlackBerry® smartphones version 1.7.0.22 offers the ability to post a URL to Facebook using the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19994&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19994 Thu, 19 Nov 2009 00:00:00 EST "The message could not be sent (java.lang.illegalargumentexception)" when sending encrypted SMIME messages · BlackBerry® Device Software version 4.5 · BlackBerry® Smart Card Reader · SDR296087 · SDR285035 When attempt to send new or reply... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17994&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17994 Wed, 18 Nov 2009 00:00:00 EST Instant Messaging folder on the BlackBerry smartphone · BlackBerry® Device Software 4.6 and higher The Instant Messaging folder will appear on the Home screen of some BlackBerry smartphones that are running BlackBerry Device Software 4.6 or... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16018&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16018 Wed, 18 Nov 2009 00:00:00 EST "CDOCalendar::ReadRecurrenceBlob - Exception handled" is printed in the BlackBerry Messaging Agent logs · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.1 · SDR208639 The following log lines are printed in the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18525&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18525 Wed, 18 Nov 2009 00:00:00 EST Email messages do not appear on the BlackBerry smartphone but the message indicator number increases · BlackBerry® smartphone Email messages do not appear on the BlackBerry smartphone, but the message indicator number increases. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13391&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13391 Wed, 18 Nov 2009 00:00:00 EST Invalid IP address for trusted application · BlackBerry® Enterprise Server software version 4.0 and later for Novell® GroupWise® · SDR48170 After installing the BlackBerry Enterprise Server and attempting to add the first BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03557&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03557 Wed, 18 Nov 2009 00:00:00 EST Configure a remote SQL Server hosting the BlackBerry Configuration Database to authenticate services running as the Local System account · BlackBerry® Enterprise Server software version 4.0 and later for IBM® Lotus® Domino® · Microsoft® SQL... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12096&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12096 Wed, 18 Nov 2009 00:00:00 EST The IBM Lotus Domino console or BlackBerry Messaging Agent log has Structured Query Language login errors and the BlackBerry Messaging Agent/"bes task" won't start · BlackBerry® Enterprise Server · Microsoft® SQL Server® · IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19725&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19725 Wed, 18 Nov 2009 00:00:00 EST Wireless personal information management (PIM) Sync setting is not maintained during migration if set to Disabled · BlackBerry® Enterprise Transporter version 5.0 · SDR338275 When migrating a BlackBerry® smartphone user, if the wireless... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18283&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18283 Wed, 18 Nov 2009 00:00:00 EST The BlackBerry Administration Service reports an error in the browser window when accessing the login screen · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 5.0 for Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19920&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19920 Wed, 18 Nov 2009 00:00:00 EST How to remotely wipe an installed microSD media card in a BlackBerry smartphone · BlackBerry® smartphones · BlackBerry® Enterprise Server · SDR197438 Remotely wiping an installed microSD media card in a BlackBerry smartphone. An installed... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17776&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17776 Wed, 18 Nov 2009 00:00:00 EST Changes to BlackBerry Desktop Redirector in BlackBerry Desktop Manager 5.0 · BlackBerry® Desktop Software 5.0 · SDR311529 BlackBerry Desktop Redirector has been removed from the BlackBerry Desktop Manager 5.0 installation process. To... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19369&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19369 Tue, 17 Nov 2009 00:00:00 EST "Error 1904. Module <path & file name> failed to register" appears while installing the BlackBerry Desktop Software · BlackBerry® Desktop Software · Windows® While installing the BlackBerry Desktop Software, the following error appears:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03928&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03928 Tue, 17 Nov 2009 00:00:00 EST Applications are removed after upgrading or switching to a BlackBerry smartphone running BlackBerry Device Software version 5.0 · BlackBerry® Device Software version 5.0 Applications that were previously installed are removed after... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19913&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19913 Tue, 17 Nov 2009 00:00:00 EST How to use loader.exe to extract information from a BlackBerry smartphone · BlackBerry® Desktop Manager version 4.7 and 5.0 · BlackBerry smartphones · Web-based application loader tool The loader.exe file in BlackBerry Desktop Manager... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17215&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17215 Tue, 17 Nov 2009 00:00:00 EST Duplicate sub folders are displayed when selecting view folders within the Messages icon on the BlackBerry smartphone · BlackBerry® Desktop Manager · BlackBerry smartphone · BlackBerry® Enterprise Server   After switching from Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18940&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18940 Tue, 17 Nov 2009 00:00:00 EST Mobile number displayed when receiving a SMS from a contact on the BlackBerry Bold 9700 smartphone · BlackBerry® Bold™ 9700 smartphone · BlackBerry® Device Software version 5.0 and later · Issue Number: 403248 After restoring previously... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20150&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20150 Tue, 17 Nov 2009 00:00:00 EST Maintenance Release (MR) installer does not create log entries in the "install_log.txt" BlackBerry® Enterprise Server Versions 4.1 to 5.0 for Microsoft® Exchange When installing a Maintenance Release (MR) on BlackBerry Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19129&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19129 Tue, 17 Nov 2009 00:00:00 EST User name displayed as alias on calendar invitations · BlackBerry® Enterprise Server 4.1.6 MR 3 for Microsoft® Exchange · Microsoft® Exchange 2003 SP2 · Windows® 2003 SP2 BlackBerry Enterprise Server users are displayed as an alias on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17317&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17317 Tue, 17 Nov 2009 00:00:00 EST BlackBerry smartphone user information is missing from the BlackBerry Manager. · BlackBerry® Enterprise Server · BlackBerry smartphone BlackBerry smartphone user information is not displayed when attempting to view it within the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18851&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18851 Tue, 17 Nov 2009 00:00:00 EST Unable to access the BlackBerry Device Software hosted on a network share · BlackBerry® Web Desktop Manager version 1.0 and version 1.0.1 · BlackBerry® Enterprise Server   When using application loader within BlackBerry Web Desktop Manager,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15082&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15082 Tue, 17 Nov 2009 00:00:00 EST Switch Device Wizard only synchronizes future calendar appointments when switching from a non-BlackBerry smartphone · BlackBerry® Desktop Manager Switch Device Wizard synchronizes only future calendar appointments when switching from a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15879&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15879 Tue, 17 Nov 2009 00:00:00 EST Message flow ceases after installing the Windows Desktop Experience on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · Windows Server® 2008 After installing the Desktop Experience on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19467&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19467 Tue, 17 Nov 2009 00:00:00 EST Configure BlackBerry Administration Service High Availability nodes to communicate via TCPPING instead of UDP · BlackBerry® Enterprise Server version 5.0.0 · SDR251193 · SDR347538 · ISN449254 In BlackBerry Enterprise Server version 5.0.0,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19436&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19436 Tue, 17 Nov 2009 00:00:00 EST Large folder lists do not populate on the BlackBerry smartphone · BlackBerry® Enterprise Server versions 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server versions 4.0 to 4.1 for Novell® GroupWise® · BlackBerry smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10373&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10373 Tue, 17 Nov 2009 00:00:00 EST How to configure delivery options and read receipts on the BlackBerry smartphone · BlackBerry® Device Software 4.2.1 to 4.7.1 · BlackBerry® Internet Service To change the Confirm Delivery option, complete the following steps: 1) From the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12835&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12835 Tue, 17 Nov 2009 00:00:00 EST Start Page setting is missing from the Browser options · BlackBerry® Device Software version 4.5 and earlier · SDR186090 After opening the Browser application, then clicking Options > Browser Configuration, the setting to change the Start... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17549&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17549 Tue, 17 Nov 2009 00:00:00 EST Roxio Media Manager will not launch from BlackBerry Desktop Manager · BlackBerry® Desktop Software with Roxio® Media Manager · Windows® XP When you click the Media Manager icon in BlackBerry® Desktop Manager it does not open while the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19247 Tue, 17 Nov 2009 00:00:00 EST The BlackBerry smartphone freezes with an hourglass displayed in the browser when loading certain websites · BlackBerry® Device Software 4.2 When you browse to some web sites, an hourglass appears and freezes the BlackBerry smartphone. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14729&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14729 Tue, 17 Nov 2009 00:00:00 EST The BlackBerry Administration Service does not display or detect the connected BlackBerry smartphone · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® 8800 Series When the BlackBerry Administration Service is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18402 Tue, 17 Nov 2009 00:00:00 EST Unable to add a user using the BlackBerry User Administration Tool · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server Resource Kit version 5.0 for Microsoft® Exchange · SDR362999 When trying... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18745&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18745 Tue, 17 Nov 2009 00:00:00 EST How to remove an old BlackBerry MDS Connection Service instance from the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 After a BlackBerry Enterprise Server instance has been removed from the domain and the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19096&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19096 Tue, 17 Nov 2009 00:00:00 EST Configure the BlackBerry Messaging Agent to authenticate with Microsoft SQL Authentication credentials · BlackBerry® Enterprise Server for IBM® Lotus® Domino® version 4.x When the BlackBerry Enterprise Server is configured to connect to the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04260&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04260 Tue, 17 Nov 2009 00:00:00 EST Only missed calls are showing in the Phone Call Log on the BlackBerry smartphone · BlackBerry smartphone When the phone application is open only missed calls are showing in the Phone Call Log. The Phone Call Log database is corrupt on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19697&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19697 Tue, 17 Nov 2009 00:00:00 EST How to use the Device Switch Wizard to switch to a new BlackBerry smartphone · BlackBerry® Desktop Software 4.5 and later · BlackBerry smartphone Note: This article has animated images. If the animations stop, click the Refresh or Reload... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16291&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16291 Tue, 17 Nov 2009 00:00:00 EST Hearing aid compatibility with BlackBerry smartphones · BlackBerry® smartphones Several BlackBerry smartphones have received certification from the United States Federal Communications Commission (FCC) stating that they meet the Hearing Aid... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04540&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04540 Tue, 17 Nov 2009 00:00:00 EST BippePassword entries are not created in the registry · BlackBerry® Enterprise Server version 4.1 SP1 to 5.0 · BlackBerry Collaboration Service · BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service · SDR88315 · SDR87472... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05338&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05338 Tue, 17 Nov 2009 00:00:00 EST How to send service books from the BlackBerry Internet Service for T-Mobile account · BlackBerry® Internet Service for T-Mobile® A service book may need to be sent to the BlackBerry smartphone for one of the following reasons: ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04621&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04621 Tue, 17 Nov 2009 00:00:00 EST What is Bluetooth Stereo Audio Profile support · BlackBerry® Device Software version 4.2.2 · Supported Bluetooth® enabled headsets The Bluetooth Stereo Audio Profile is supported in BlackBerry Device Software 4.2.2.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13930&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13930 Tue, 17 Nov 2009 00:00:00 EST Services fail to start and generate "error 5302" on BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software for Microsoft® Exchange When the BlackBerry Dispatcher, BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00075&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00075 Tue, 17 Nov 2009 00:00:00 EST Disabling BlackBerry Maps in IT policy does not disallow the application on BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 · BlackBerry smartphone When an IT policy with Disable BlackBerry Maps is set to True, the user... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17632&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17632 Tue, 17 Nov 2009 00:00:00 EST How to create a meeting invitation and set an alarm notification on the BlackBerry smartphone · BlackBerry® Device Software version 4.6 and 4.7 Create a meeting invitation 1) In the calendar, press the Menu key. 2) Click New. 3) Type the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19080&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19080 Tue, 17 Nov 2009 00:00:00 EST How to turn on BlackBerry smartphone PIN and SMS logging from the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.1 and 5.0 BlackBerry smartphone personal identification number (PIN) messages and Short Message Service... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05024&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05024 Tue, 17 Nov 2009 00:00:00 EST BlackBerry smartphone is activated without notice when connected to BlackBerry Web Desktop Manager 5.0 · BlackBerry® Enterprise Server version 5.0 · BlackBerry® Web Desktop Manager · SDR 334752 When a user who does not have an active... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18410&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18410 Tue, 17 Nov 2009 00:00:00 EST Unable to send an email after upgrading to BlackBerry Device Software version 5.0 on the BlackBerry Storm smartphone · BlackBerry® Storm™ 9530 smartphone · BlackBerry® Storm™ 9550 smartphone · BlackBerry® Device Software version 5.0 When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19961&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19961 Tue, 17 Nov 2009 00:00:00 EST Error “The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer” when attempting to update the device software · BlackBerry® Desktop Software version 3.5 to 5.0 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02247 Tue, 17 Nov 2009 00:00:00 EST Error when trying to deploy multiple instances of the IBM Lotus Sametime application · BlackBerry® Enterprise Server version 4.1 · IBM® Lotus® Sametime® version 1.2, 2.1, and 2.2 When setting up a software configuration, if multiple... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17588&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17588 Tue, 17 Nov 2009 00:00:00 EST Contact list displays in “First Name Last Name” format even when sorted by last name · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Device Software version 4.7 · SDR300539 When selecting the Contacts button in the upper-right corner of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17638&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17638 Tue, 17 Nov 2009 00:00:00 EST Server Routing Protocol status shows as disconnected in the BlackBerry Administration Service due to leading or trailing whitespace in the Server Routing Protocol information · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19529&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19529 Tue, 17 Nov 2009 00:00:00 EST How to turn on advanced logging for the Migration Wizard or Switch Device Wizard · BlackBerry® Desktop Software version 4.1 to 5.0.1 To turn on advanced logging for the Migration Wizard or Switch Device Wizard, complete the following tasks:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05269&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05269 Tue, 17 Nov 2009 00:00:00 EST Troubleshooting wireless email reconciliation for BlackBerry Enterprise Server · BlackBerry® Device Software version 4.0 to 4.7 · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10939&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10939 Tue, 17 Nov 2009 00:00:00 EST "Synchronization is currently unavailable" error message when attempting to synchronize with BlackBerry Desktop Manager · BlackBerry® Desktop Manager · BlackBerry smartphone If the BlackBerry smartphone is set to synchronize organizer data... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10898&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10898 Tue, 17 Nov 2009 00:00:00 EST How to view or export browser cookies on the BlackBerry smartphone · BlackBerry smartphone This operation is currently not possible. Cookies cannot be viewed or exported on the BlackBerry smartphone. The only cookie-related operation that... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17442&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17442 Tue, 17 Nov 2009 00:00:00 EST How to reset the BlackBerry smartphone to factory defaults · BlackBerry® Device Software version 4.3 to 5.0 · BlackBerry® Desktop Software version 4.7 to 5.0.1 To reset a BlackBerry smartphone to factory defaults, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18998&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18998 Tue, 17 Nov 2009 00:00:00 EST "Error 0x8004fd28" displays during calendar synchronization · BlackBerry® Desktop Software version 4.3 to 5.0 · BlackBerry smartphones When attempting to synchronize calendar entries between the computer and the BlackBerry smartphone, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16153&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16153 Mon, 16 Nov 2009 00:00:00 EST Databases on the BlackBerry smartphone · BlackBerry® smartphones The following table outlines the information stored in databases on the BlackBerry smartphone: Database Functionality Address Book Stores the contents of the Address Book.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03974&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03974 Mon, 16 Nov 2009 00:00:00 EST How to perform Forward and Reverse DNS lookups using the NSLookup utility · BlackBerry® Enterprise Server version 5.0 · Microsoft Windows Server 2003 · Microsoft Windows Server 2008 With BlackBerry Enterprise Server software version 5.0.0,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18474&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18474 Mon, 16 Nov 2009 00:00:00 EST "JVM Error 517" is displayed on the BlackBerry smartphone · BlackBerry® smartphone The BlackBerry smartphone displays JVM Error 517. The file system on the BlackBerry smartphone has become corrupted. The BlackBerry® Device Software must be... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10875&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10875 Mon, 16 Nov 2009 00:00:00 EST BlackBerry Enterprise Server unable to start Messaging Agents when installed on Windows Server 2008 · BlackBerry® Enterprise Server for Microsoft® Exchange version 5.0 · Windows Server® 2008 After an installation of BlackBerry Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19142&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19142 Mon, 16 Nov 2009 00:00:00 EST Querying Standard Modem gives error message "Failed to respond" when setting up the BlackBerry smartphone as a tethered modem · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Desktop Manager version 4.7 · BlackBerry® smartphone While... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13875&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13875 Mon, 16 Nov 2009 00:00:00 EST How to access the Help Me! screen on the BlackBerry Smartphone · BlackBerry® smartphones  The Help Me! screen on the BlackBerry smartphone will display the following information: · Vendor ID · Platform · App Version · PIN · IMEI · MEID ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19117&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19117 Mon, 16 Nov 2009 00:00:00 EST "Error 1316" InstallShield error is encountered when uninstalling or upgrading the BlackBerry Desktop Manager · BlackBerry® Desktop Manager When uninstalling or upgrading to a new version of BlackBerry Desktop Manager, the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04272&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04272 Mon, 16 Nov 2009 00:00:00 EST "No available updates found for your device" message appears when performing a web-based BlackBerry Device Software upgrade · BlackBerry® Device Software When attempting to perform a web-based BlackBerry Device Software update, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16072&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16072 Mon, 16 Nov 2009 00:00:00 EST "JVM error 545" appears on the BlackBerry smartphone · BlackBerry® smartphones The BlackBerry smartphone stops responding and the following error message appears: JVM error 545 The BlackBerry® Device Software is corrupted. Install the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12077&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12077 Mon, 16 Nov 2009 00:00:00 EST An incorrect ring tone is played for SMS messages that are received after the previous SMS message is received from a contact with a custom ring tone configured in Contact Alerts · BlackBerry® Device Software version 4.6.0 to 4.7.1 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19375&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19375 Mon, 16 Nov 2009 00:00:00 EST BlackBerry smartphone keyboard or trackball is not functioning · BlackBerry® smartphones Some or all of the keys on the BlackBerry smartphone keyboard, the trackball, trackwheel, or trackpad are not functioning properly. Complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10995&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10995 Mon, 16 Nov 2009 00:00:00 EST Installing and removing BlackBerry Desktop Manager version 1.0 · BlackBerry® Desktop Manager version 1.0 · Mac OS® The most current version of the BlackBerry Desktop Manager can be downloaded here... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18771&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18771 Mon, 16 Nov 2009 00:00:00 EST 400 Bad Request error · BlackBerry® Enterprise Server software version 4.0 to 5.0 When attempting to browse using the BlackBerry® Browser on the BlackBerry smartphone, the following error message appears: 400 Bad Request The BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13784&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13784 Mon, 16 Nov 2009 00:00:00 EST Output error 5608 after BlackBerry Configuration Database migration to a new Microsoft SQL Server · BlackBerry® Enterprise Server version 4.0 · Microsoft® SQL Server® 2000 and Desktop Engine (MSDE) · Windows® 2000 and 2003 When you migrate... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04124&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04124 Mon, 16 Nov 2009 00:00:00 EST The BlackBerry Dispatcher Service Fails to start with "Service Specific Error 5421" · BlackBerry® Enterprise Server version 5.0 · Issue Number 369148 After installing the BlackBerry Enterprise Server software, the BlackBerry Dispatcher... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19816&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19816 Mon, 16 Nov 2009 00:00:00 EST "Internal error, please check log for errors" appears when attempting to configure synchronization options in BlackBerry Desktop Manager · BlackBerry® Desktop Software · Microsoft® Outlook® You receive the following error while configuring... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02410&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02410 Mon, 16 Nov 2009 00:00:00 EST Microsoft SQL Server account requirements to add users to BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® SQL Server® 2000 and 2005 BlackBerry Enterprise Server administrators want to provide limited... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18163&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18163 Mon, 16 Nov 2009 00:00:00 EST How to turn on advanced synchronization logging if a wired synchronization fails · BlackBerry® Desktop Software version 4.1 to 5.0 · BlackBerry smartphone · Windows® 98 to Windows® Vista When a BlackBerry smartphone synchronization fails,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01451&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01451 Mon, 16 Nov 2009 00:00:00 EST "Unable to complete loading operation. Fatal error occurred when updating handheld" error displayed when attempting to reload software on a BlackBerry smartphone · BlackBerry® Desktop Manager version 4.0 to 5.0 · BlackBerry smartphone When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02696&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02696 Mon, 16 Nov 2009 00:00:00 EST Use the Erase Data and Disable Handheld command · BlackBerry® Enterprise Server versions 4.0, 4.1 and 5.0 · BlackBerry smartphones You can send the Erase Data and Disable Handheld command to a BlackBerry smartphone over the wireless network... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04529&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04529 Mon, 16 Nov 2009 00:00:00 EST "There are no calendars available for synching on this computer" message appears when configuring calendar synchronization in BlackBerry Desktop Manager · BlackBerry Desktop Manager Version 1.0 · Mac OS · BlackBerry Pearl 8100 When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20081&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20081 Mon, 16 Nov 2009 00:00:00 EST Overview of Features in BlackBerry Messenger version 5.0 · BlackBerry® Messenger version 5.0 The following is a subset of new or updated features found in BlackBerry Messenger version 5.0. For more information on the features of BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19738&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19738 Mon, 16 Nov 2009 00:00:00 EST RSA token fails when sending token by email. · BlackBerry® Device Software 4.5.x · RSA SecurID® Token 3.0.2 for BlackBerry When sending an RSA SecureID Token to a BlackBerry smartphone running BlackBerry Device Software 4.5.x, the import... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18057&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18057 Mon, 16 Nov 2009 00:00:00 EST How to switch BlackBerry smartphones using BlackBerry Desktop Manager version 1.0 · BlackBerry Desktop Manager version 1.0 · Mac OS X 10.5.5 and later To switch BlackBerry smartphones using BlackBerry Desktop Manager for Mac, the old... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19870&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19870 Mon, 16 Nov 2009 00:00:00 EST Assertion failed: Deleted Memory handle which we did not allocate · BlackBerry® Enterprise Server version 5.0 · BlackBerry® Enterprise Server 4.1.6 Service Pack 6 · SDR360739 The BlackBerry Alert log has the following log lines:- [30000]... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19692&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19692 Mon, 16 Nov 2009 00:00:00 EST "{USER}-CDOCalendar::ProcessWindowsTimezoneInfo- No Index value present" reported in Windows® Event Viewer Application Log for the BlackBerry Enterprise Server 5.0.0 installed on Windows Server 2008 · BlackBerry® Enterprise Server version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18396&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18396 Mon, 16 Nov 2009 00:00:00 EST How to use handheldcleanup.exe when moving mailboxes in Microsoft Exchange · BlackBerry® Enterprise Server version 2.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphones To run the handheldcleanup.exe tool, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00140&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00140 Mon, 16 Nov 2009 00:00:00 EST Cannot send email messages or receive PIN messages on the BlackBerry smartphone · BlackBerry® Internet Service The BlackBerry smartphone user can receive email messages, but cannot send email messages or receive personal identification... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11074&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11074 Mon, 16 Nov 2009 00:00:00 EST "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." during the synchronization process · BlackBerry® Desktop Manager version 4.2 to 5.0 · BlackBerry® Device Software version 4.2 to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10340&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10340 Mon, 16 Nov 2009 00:00:00 EST Requirements to perform wireless BlackBerry Device Software updates · BlackBerry® Enterprise Server version 4.1 SP5 to 5.0 MR2 · BlackBerry® Device Software 4.5 to 4.7 · BlackBerry smartphones The following requirements must be met... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15626&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15626 Mon, 16 Nov 2009 00:00:00 EST "Outlook connector error: No profiles were found in registry" when configuring synchronization within BlackBerry Desktop Manager · BlackBerry® Desktop Manager · BlackBerry® Curve™ 8330 smartphone for Sprint BlackBerry smartphone user is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19466&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19466 Mon, 16 Nov 2009 00:00:00 EST A BlackBerry Storm smartphone does not ring with a custom ring tone when connected to a computer with a USB cable · BlackBerry® Storm™ 9500 series · BlackBerry® Device Software version 4.7.0.75 · SDR325004 A BlackBerry Storm smartphone that... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18193&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18193 Mon, 16 Nov 2009 00:00:00 EST BlackBerry smartphone displays JVM 529 error · BlackBerry® smartphones based on Java® technology The BlackBerry smartphone displays the following error message: JVM 529: Corrupt file system. About to attempt recovery. Some data may be lost.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12063&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12063 Mon, 16 Nov 2009 00:00:00 EST Unable to connect to instant messaging server on the BlackBerry smartphone · BlackBerry Enterprise Server® version 4.1 · BlackBerry® Client for IBM® Lotus® Sametime® · BlackBerry® Client for use with Microsoft® Office Live Communications... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04977&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04977 Mon, 16 Nov 2009 00:00:00 EST Cannot reply to or forward email messages · BlackBerry® Enterprise Server · BlackBerry® Internet Service · BlackBerry smartphone You do not have the option to reply to or forward an email message on your BlackBerry smartphone. This issue... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02272&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02272 Mon, 16 Nov 2009 00:00:00 EST Unable to receive email messages from senders in the same domain · BlackBerry® Internet Service · Internet Message Access Protocol (IMAP) integrated email account The BlackBerry smartphone user is unable to receive email messages on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11949&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11949 Mon, 16 Nov 2009 00:00:00 EST How to restore data from a backup file to a BlackBerry smartphone · BlackBerry® Desktop Software version 4.3 to 5.0 · BlackBerry smartphones To restore all the data from a backup file to a BlackBerry smartphone, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10339&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10339 Mon, 16 Nov 2009 00:00:00 EST APB messages generated and "File cannot be created 0x0108" reported in MAGT Log. · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · IBM Lotus Domino Server v6.5.6 Fix Pack 2 and Prior During the MIME to CD Conversion of certain... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15944&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15944 Mon, 16 Nov 2009 00:00:00 EST User properties still displays "Initializing - Activation Password Set" in the BlackBerry Manager after the password has expired · BlackBerry® Enterprise Server  version 4.1 · SDR167355 If the Activation Password Timeout value is allowed to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15249&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15249 Mon, 16 Nov 2009 00:00:00 EST Email messages appear blank for BlackBerry smartphone users using a Microsoft Exchange 5.5 server · BlackBerry® Device Software 4.5, 4.6 or 4.7 · BlackBerry® Enterprise Server version 4.1 SP 6  for Microsoft® Exchange · Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16464&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16464 Mon, 16 Nov 2009 00:00:00 EST BlackBerry Messaging Agent delayed in picking up new mail and calendar items · BlackBerry® Enterpirse Server version 5.0 for IBM® Lotus® Domino® · IBM Lotus Domino version 8.0 and 8.0.2 In a IBM Lotus Domino version 8.0.0 to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18171&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18171 Mon, 16 Nov 2009 00:00:00 EST Error "Attachment Server is unavailable" when trying to open attachments · BlackBerry® Enterprise Server version 4.0 or higher - BlackBerry Smartphones cannot open attachments - BlackBerry smarthones display "Attachment Server is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12679&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12679 Mon, 16 Nov 2009 00:00:00 EST