http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 08 Nov 2009 04:18:13 EST · BlackBerry® Enterprise Server version 4.0 and 4.1 The two types of maintenance releases (MRs) that can be installed are hot fixes and roll ups. Hot fix A hot fix contains fixes... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14047&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14047 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1.6 to 5.0 · SDR303397 When performing an contact lookup from the BlackBerry smartphone, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19461&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19461 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1 and 5.0 for Microsoft® Exchange · SDR108192 · SDR316421 After receiving the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14997&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14997 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1 SP5 and SP6 for IBM® Lotus® Domino® · BlackBerry Enterprise Server version 5.0 for IBM Lotus... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15595&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15595 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager version 4.2 to 5.0 · BlackBerry® smartphone · Windows Vista™ · Windows® XP BlackBerry Desktop Manager displays the following error Device... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14640&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14640 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Client for IBM® Lotus® Sametime® · BlackBerry® Enterprise Server software version 4.1 for IBM® Lotus® Domino® · IBM® Lotus® Sametime® To deploy BlackBerry Client... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14732&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14732 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Desktop Software version 4.1 to 5.0 · BlackBerry smartphones · Windows® 2000, Windows XP, and Windows Vista™ · Apple Macintosh - Mac OS 10.5.5 and above A BlackBerry smartphone with tethered... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05178&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05178 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Device Software version 4.5 to 4.7 To request a wireless BlackBerry Device Software update, complete the following steps: 1) From the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15633&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15633 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server · BlackBerry® Professional Software To perform a clean removal of the BlackBerry Enterprise Server software, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04096&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04096 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® smartphone · RIM® wireless devices based on C++ technology  (RIM® 900 Series, RIM® 800 Series) Application icons are missing from the Home screen of the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04731&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04731 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® smartphones · BlackBerry Desktop Manager for Mac version 1.0 · Mac OS X BlackBerry Desktop Manager for Mac version 1.0 is designed to synchronize... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11850&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11850 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · SDR300449 After clicking the Next button on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18197&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18197 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® After generating a Trusted Application Key, BlackBerry Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15736&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15736 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Device Software version 4.3 to 4.7 · BlackBerry® Desktop Software version 4.7 to 5.0 To reset a BlackBerry smartphone to factory defaults, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18998&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18998 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry® smartphone The syncronization process appears to process the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19619&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19619 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1 · Microsoft® SQL Server® The BlackBerry® Enterprise Solution is designed to be a centrally managed system.  This is done by having a central... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15823&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15823 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · SDR241687 During the shutdown process of the BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19348&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19348 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager version 1.0 (Mac OS) · BlackBerry® smartphones It is possible to clear the data on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19933&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19933 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager for Mac version 1.0 · BlackBerry smartphones · Mac OS You can use the BlackBerry Desktop Manager to synchronize your organizer data (calendar entries,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18770&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18770 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server · BlackBerry smartphone Complete the following steps to switch BlackBerry smartphones over the wireless network: 1) Erase all data and applications from... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12611&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12611 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager for Mac version 1.0 · BlackBerry smartphones When attempting to synchronize custom fields using BlackBerry Desktop Manager for Mac... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19737&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19737 Fri, 06 Nov 2009 00:00:00 EST · BlackBerry® Internet Service · Microsoft® Outlook® Web Access 5.5 and 2007 · Microsoft® Exchange 5.5 and 2007 · SDR75001 When trying to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04804&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04804 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager version 4.3 to 5.0 · Roxio® Media Manager for BlackBerry® smartphones When launching Roxio Media... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16266&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16266 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1  · SDR171688 A BlackBerry smartphone user account cannot be started on the BlackBerry Enterprise Server.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15379&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15379 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server · BlackBerry® Device Software When an email message is sent from Microsoft® Outlook® that is encrypted... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18151&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18151 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 4.1 SP6 for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17645&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17645 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Device Software version 4.1 to 4.7 · BlackBerry® Enterprise Server software version 4.1 · BlackBerry® Professional Software When you attempt to connect to a web site on an organization's intranet using... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05328&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05328 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® smartphones The wireless network stores and forwards all messages to the BlackBerry smartphone until the wireless connection is turned on, or when the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00569&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00569 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server software version 4.1 SP6 To disable wireless synchronization of the address book when activating a BlackBerry smartphone,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17027&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17027 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Device Software 4.2 to 4.7 · BlackBerry® Enterprise Server version 4.1 SP4 · BlackBerry smartphones · Cisco® Unity When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15191&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15191 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.0 and 4.1 for IBM® Lotus® Domino® · BlackBerry smartphone Complete the following steps to rebuild the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11664&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11664 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · Windows Server® 2008 · SDR319193 The maintenance release for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19159&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19159 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager version 1.0 · BlackBerry smartphones · Mac OS® The following are system requirements to install and use the BlackBerry Desktop Manager: ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18769&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18769 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1 and 5.0 · BlackBerry smartphones To resend service books to BlackBerry smartphones using BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03577&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03577 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® smartphones with Bluetooth® technology · BlackBerry® Device Software version 4.0 to 4.7 Note: For information about which BlackBerry smartphones are... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04009&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04009 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager 1.0 · BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19973&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19973 Thu, 05 Nov 2009 00:00:00 EST · BlackBerry® Internet Service · BlackBerry smartphones To change your BlackBerry smartphone personal identification number (PIN) that... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18203&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18203 Wed, 04 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1 SP4 MR5 to 4.1 SP6 for Microsoft® Exchange · Microsoft® Exchange 2003 · SDR183113 · SDR183222 BlackBerry smartphone users may see duplicate... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15629&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15629 Wed, 04 Nov 2009 00:00:00 EST · BlackBerry® Desktop Software version 1.0 (Mac OS) · BlackBerry® Storm™ 9500 Series version 5.0 and later · DT426043 After... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19995&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19995 Wed, 04 Nov 2009 00:00:00 EST · BlackBerry® Internet Service · BlackBerry® smartphones When a BlackBerry Internet Service account is first created you are required to enter the personal... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04322&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04322 Wed, 04 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphone · SDR118345 BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13157&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13157 Wed, 04 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server versions 4.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphone The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13842&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13842 Wed, 04 Nov 2009 00:00:00 EST · BlackBerry® smartphones Several BlackBerry smartphones have received certification from the United States Federal Communications Commission (FCC) stating that they meet the Hearing Aid... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04540&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04540 Wed, 04 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server · BlackBerry® Professional Software · BlackBerry® Infrastructure The BlackBerry Enterprise Server may disconnect the Server Routing Protocol... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05278&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05278 Wed, 04 Nov 2009 00:00:00 EST · BlackBerry® Maps · AT&T® Mobility · BlackBerry® smartphone The BlackBerry Maps icon is not visible on a BlackBerry smartphone on the AT&T network. 1. The BlackBerry Maps... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12723&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12723 Tue, 03 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager · Windows® XP · Windows® Vista Warning: The following procedure involves modifying the computer registry. This can cause... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19480&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19480 Tue, 03 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.0 to 5.0 · BlackBerry smartphone · BlackBerry® Device Software version 4.3 to 4.7 · SDR294279 Duplicate desktop or... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18269&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18269 Tue, 03 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server versions 4.1 SP6 and 5.0 · BlackBerry® Device Software versions 4.5 and 4.6.0.128 · BlackBerry smartphones · SDR206872 After... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17110&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17110 Tue, 03 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18651&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18651 Tue, 03 Nov 2009 00:00:00 EST · BlackBerry® Messenger 5.0 When restoring your contact list in BlackBerry Messenger 5.0, you will receive a confirmation email. This email is used to validate the email... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19664&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19664 Tue, 03 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 4.1 SP6 for Novell® GroupWise® · BlackBerry Resource Kit - Novell GroupWise Update ID Tool · SDR136961 After changing... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10325&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10325 Tue, 03 Nov 2009 00:00:00 EST · BlackBerry® Device Software 4.0 and later · BlackBerry® Enterprise Server 4.0 and later · BlackBerry smartphone Background... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04219&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04219 Tue, 03 Nov 2009 00:00:00 EST · BlackBerry® Device Software version 4.3 to 5.0 · BlackBerry® Desktop Manager · BlackBerry® Desktop Redirector · BlackBerry smartphone As of BlackBerry Device... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19240&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19240 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Desktop Software 4.7 to 5.0 · BlackBerry® Device Software 4.0 to 5.0 · BlackBerry® Enterprise Server If a BlackBerry smartphone user is being removed from a BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14202&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14202 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager version 1.0 · Mac OS® You can use the BlackBerry Desktop Manager to synchronize... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19148&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19148 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server · BlackBerry Monitoring Service When attempting to add a newly installed BlackBerry Enterprise Server to the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15671&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15671 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server version 5.0 · SDR353451 "Refresh available user list... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19673&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19673 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server software version 2.1 for Microsoft® Exchange When editing the Messaging Application Programming Interface (MAPI) profile while installing... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01727&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01727 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server software version 4.0, 4.1 and 5.0 for IBM® Lotus® Domino® · SDR71932 Background The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04909&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04909 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® smartphone To reset default theme settings on a BlackBerry smartphone, complete the following steps: 1) From the Home screen on the BlackBerry smartphone, click Options.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16077&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16077 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Device Software version 4.5 · BlackBerry® Enterprise Server versions 4.1 SP6 and 5.0 · BlackBerry® Enterprise Transporter When migrating... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18796&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18796 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Enterprise Server versions 4.0 to 4.1 for Novell® GroupWise® · BlackBerry smartphone Note: This article addresses numerous SDRs. The SDR numbers are listed in the Additional... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04904&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04904 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry® Device Software · Windows Vista™ · Windows® XP Note: Before you install the BlackBerry® Device Software, make sure that you close BlackBerry® Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13427&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13427 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Device Software version 5.0 · BlackBerry® App World™ Storefront    When upgrading... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19976&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19976 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry® Monitoring Service · BlackBerry® Enterprise Server version 4.0 · BlackBerry® Enterprise Server version 4.1 To install the Simple Network Management Protocol... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12855&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB12855 Mon, 02 Nov 2009 00:00:00 EST · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18219&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18219 Sun, 01 Nov 2009 00:00:00 EDT · BlackBerry® smartphone To register a BlackBerry smartphone over the wireless network, complete the following steps: 1) On the Home screen, go to Options, or click... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00510&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00510 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® smartphones based on Java® technology · SDR160161 · SDR160828 The BlackBerry smartphone displays the following error message: JVM 523 Cause 1 For... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10406&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10406 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® smartphone A null pointer exception is thrown by the BlackBerry® Java® Virtual Machine (JVM) when you perform some operation on an... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13323&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13323 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server · BlackBerry® smartphone The Send option is not available when the BlackBerry smartphone is used... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02567&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02567 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Device Software version 5.0 Applications that were previously installed are removed after... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19913&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19913 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server During the enterprise activation process, the BlackBerry smartphone displays an Activating status... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13458&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13458 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Internet Service · Microsoft® Exchange A Microsoft® Outlook® Web Access integration becomes invalid at approximately the same time each day. The Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10536&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10536 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server version 4.1 SP6 to 5.0 · Microsoft® Office Communications Server 2007 R2 · Microsoft Office... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17757&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17757 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server To establish a connection when the BlackBerry Enterprise Server is behind a firewall, complete the following: 1) On the firewall,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03735 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange The Server Routing Protocol (SRP) will not connect even though all conditions... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19529&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19529 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Internet Service · BlackBerry® smartphone Listed below are basic troubleshooting steps for BlackBerry Internet Service issues. The following actions will resolve... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11334&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11334 Fri, 30 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server software versions 4.0 to 5.0 · BlackBerry smartphones The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03748&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03748 Fri, 30 Oct 2009 00:00:00 EDT . BlackBerry® Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19363&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19363 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise® The BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11172&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11172 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server versions 2.1 to 5.0 for Microsoft® Exchange For BlackBerry Entperprise Server version 5.0 You can export a list of BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01998&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01998 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Device Software version 5.0 · Issue Number: 412456 When using the BlackBerry Calendar Synchronization... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19926&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19926 Thu, 29 Oct 2009 00:00:00 EDT · Issue Number: 347574 When the display of a BlackBerry Storm Series smartphone dims it will stay... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19984&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19984 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Desktop Manager for Mac version 1.0 · BlackBerry® smartphones  The following tasks will delete all BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19915&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19915 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server software version 4.1 SP6 (4.1.6) You are unable to install the BlackBerry Monitoring Service. The BlackBerry Enterprise Server installation folder is not in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16269&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16269 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Internet Service · BlackBerry smartphones The BlackBerry smartphone user is unable to integrate a Post Office Protocol 3 (POP3) or an... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12012&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12012 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Storm™ 9530 smartphone · BlackBerry® Storm™ 9550 smartphone · BlackBerry® Device Software version 5.0 When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19961&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19961 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Internet Service · BlackBerry® smartphones Background Service books for the BlackBerry Internet Service might need to be sent to your BlackBerry smartphone for one of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02830&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02830 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Desktop Manager · BlackBerry® Internet Service · BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 The signature appears at the bottom of email messages sent from... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02035&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02035 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® Device Software version 5.0 · Issue Number: 367021 When performing an enterprise activation on a new or upgraded BlackBerry smartphone running... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19947&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19947 Wed, 28 Oct 2009 00:00:00 EDT · BlackBerry® Device Software version 5.0 · BlackBerry® Wireless Device Software Upgrades · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19963&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19963 Wed, 28 Oct 2009 00:00:00 EDT · BlackBerry® Internet Service · BlackBerry® smartphones To change your BlackBerry smartphone personal identification number... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19945&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19945 Wed, 28 Oct 2009 00:00:00 EDT · BlackBerry® Device Software BlackBerry smartphone users have the option of updating the BlackBerry Device Software on their BlackBerry smartphones using web-based technology available on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16071&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16071 Wed, 28 Oct 2009 00:00:00 EDT · BlackBerry® Desktop Manager · BlackBerry® Device Software version 5.0 · BlackBerry® smartphones With the BlackBerry Device Software... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18080&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18080 Wed, 28 Oct 2009 00:00:00 EDT · BlackBerry® Device Software Web-based BlackBerry Device Software updates are not available for BlackBerry smartphones that are associated with a BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16070&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16070 Wed, 28 Oct 2009 00:00:00 EDT · BlackBerry® Desktop Manager · BlackBerry smartphone When backing up a BlackBerry smartphone database in BlackBerry® Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16280&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16280 Tue, 27 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · Issue Number 370522 A BlackBerry smartphone user files email messages into folders... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19189&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19189 Tue, 27 Oct 2009 00:00:00 EDT · BlackBerry® Enterprise Server The BlackBerry Enterprise Server debug log displays the following: Connection attempt to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02887&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02887 Tue, 27 Oct 2009 00:00:00 EDT · BlackBerry® Desktop Manager version 1.0 · BlackBerry smartphones · Mac OS® A BlackBerry smartphone with tethered modem capabilities can be used as an external... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19641&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19641 Tue, 27 Oct 2009 00:00:00 EDT · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18260&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18260 Tue, 27 Oct 2009 00:00:00 EDT