BlackBerry Technical Solution Center

BlackBerry Technical Solution Center - All http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 09 Feb 2010 19:45:28 EST How to enable Google Contact Synchronization · Google Mail™ · BlackBerry® Device Software version 5.0.0.284 or higher To enable Google® Contact Synchronization with your BlackBerry smartphone, please complete the following steps: 1) Launch... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19270&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19270 Tue, 09 Feb 2010 00:00:00 EST “DAO.msi missing” error message appears after choosing to Launch the Roxio Media Manager tool · BlackBerry® Desktop Software version 4.2 to 4.7 After installing BlackBerry Desktop Software, including Roxio Media Manager for BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12973&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12973 Tue, 09 Feb 2010 00:00:00 EST "Error 1904.Module" displays when trying to install BlackBerry Desktop Manager · BlackBerry® Desktop Manager · Windows® XP · Windows Vista™ When you try to install the most current version of BlackBerry Desktop Manager, a series of four... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19480&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19480 Tue, 09 Feb 2010 00:00:00 EST Unable to administer the BlackBerry Administration Service after using the BlackBerry Server Configuration tabs · BlackBerry® Enterprise Server version 5.0 · SDR299265 After editing the LDAP Password field on the Administration Service -... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18161&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18161 Tue, 09 Feb 2010 00:00:00 EST What is red LED indicator notification timeout for new email messages · BlackBerry® smartphone When a new email message is received on the BlackBerry smartphone, the red LED indicator will blink for approximately 15 minutes and ceases. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB21094&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21094 Tue, 09 Feb 2010 00:00:00 EST "The MAPI subsystem cannot be correctly initialized and used" is encountered when installing the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange After the Server Routing Protocol (SRP)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04110&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04110 Tue, 09 Feb 2010 00:00:00 EST "Truncated <number of bytes received>" appears in an email on the BlackBerry smartphone · BlackBerry® smartphone · BlackBerry Internet Service When scrolling to the bottom of a newly received email message, the following is displayed:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13677&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13677 Tue, 09 Feb 2010 00:00:00 EST Attachments cannot be viewed on BlackBerry smartphones due to an Attachment Service port conflict · BlackBerry® Enterprise Server software version 3.5 to 4.1 The BlackBerry Attachment Service is installed and running on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02064&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02064 Tue, 09 Feb 2010 00:00:00 EST "LowLevelError 1209" appears in the agent log for BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange BlackBerry Enterprise Server is not redirecting messages to and from BlackBerry smartphones. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02385&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02385 Tue, 09 Feb 2010 00:00:00 EST Unable to Synchronize Mac Desktop Manager with Entourage 2008 · BlackBerry® Desktop Manager version 1.0 (Mac OS) · Microsoft® Entourage 2008  When synchronizing BlackBerry Desktop Manager with Microsoft Entourage 2008 Address Book, calendar... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19476&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19476 Tue, 09 Feb 2010 00:00:00 EST "LOGIN ERROR: getActiveDirectoryRootDseInformation could not get rootDSE attributes for URL" in BBAS-AS logs when unable to log into the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18651&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18651 Tue, 09 Feb 2010 00:00:00 EST Yahoo! is not included in the list of applications for synchronization · BlackBerry® Desktop Manager version 4.2.2 to 5.0.1 · BlackBerry smartphone When attempting to synchronize organizer applications on the BlackBerry smartphone using... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15091&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15091 Tue, 09 Feb 2010 00:00:00 EST Icons are missing from the BlackBerry smartphone Home screen · BlackBerry® smartphones · RIM® wireless devices based on C++ technology  (RIM® 900 Series, RIM® 800 Series) Application icons are missing from the Home screen of the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04731&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04731 Tue, 09 Feb 2010 00:00:00 EST Unable to find a BlackBerry smartphone user to add to the BlackBerry Enterprise Server for Novell GroupWise · BlackBerry® Enterprise Server for Novell® GroupWise® Unable to find the BlackBerry smartphone user that is needed to be added to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10014&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10014 Tue, 09 Feb 2010 00:00:00 EST LiveMeeting request URL is converted to plain text within a calendar appointment and is not clickable · BlackBerry® Enterprise Server version 4.1 SP6 MR4 and earlier for Microsoft® Exchange · Microsoft® Exchange Server 2003 to 2010 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17101&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17101 Tue, 09 Feb 2010 00:00:00 EST BlackBerry Desktop Manager incorrectly prevents an eligible BlackBerry smartphone from being upgraded · BlackBerry® Desktop Manager version 5.0 and later Desktop manager incorrectly prevents an eligible BlackBerry handheld  from being... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19948&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19948 Tue, 09 Feb 2010 00:00:00 EST BlackBerry MailStore service will not start · BlackBerry® Enterprise Server for Microsoft® Exchange software version 5.0 The BlackBerry MailStore service is unable to be started by the BlackBerry Controller service. As well, Error code 5604... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20001&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20001 Tue, 09 Feb 2010 00:00:00 EST Unable to remove High Availability Server components from the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18795&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18795 Tue, 09 Feb 2010 00:00:00 EST Unable to push BlackbBerry Client for IBM Lotus Sametime Messaging to the BlackBerry smartphone · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · BlackBerry® smartphone When pushing the BlackBerry® Client for IBM® Lotus® Sametime®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15998&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15998 Tue, 09 Feb 2010 00:00:00 EST No mail flow for all users after a Microsoft Exchange failover using Double-Take · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® smartphones · Double-Take® for Microsoft® Exchange After performing a failover to a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17418&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17418 Tue, 09 Feb 2010 00:00:00 EST Meeting cancelation opened and accepted on BlackBerry is not synchronized to Lotus Notes calendar. · BlackBerry® Enterprise Server for IBM® Lotus® Domino® software version 2.1 to 5.0 · SDR196011 Cancelled meetings that have been accepted on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16282&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16282 Tue, 09 Feb 2010 00:00:00 EST Unable to use a BlackBerry smartphone as a tethered modem · BlackBerry® Desktop Software version 4.1 to 5.0.1 · BlackBerry smartphones · Windows® When a BlackBerry smartphone user tries to connect to the Internet on a computer that is using... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11485 Tue, 09 Feb 2010 00:00:00 EST Send as permission is not enabled for a BlackBerry smartphone user · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphone A BlackBerry smartphone user is unable to send an email message. The BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17651&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17651 Tue, 09 Feb 2010 00:00:00 EST How to validate a BlackBerry Server Product type & Version number · BlackBerry® Enterprise Server · BlackBerry® Professional Software To verify the version of both the Product Type and the BlackBerry Enterprise Server or BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19714&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19714 Tue, 09 Feb 2010 00:00:00 EST Backlight on the BlackBerry smartphone will not turn on BlackBerry® smartphones   The backlight on the BlackBerry smartphone will not turn on or does not seem bright. Cause 1 - Re-initialize Handheld The BlackBerry smartphone needs to be... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02417&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02417 Tue, 09 Feb 2010 00:00:00 EST Firewall and connection requirements for the BlackBerry Enterprise Server · BlackBerry® Enterprise Server To establish a connection when the BlackBerry Enterprise Server is behind a firewall, complete the following: 1) On the firewall,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03735 Tue, 09 Feb 2010 00:00:00 EST Load a personal certificate for EAP-TLS on a BlackBerry smartphone · BlackBerry® Desktop Manager · Wi-Fi® enabled BlackBerry® smartphones To load a personal certificate for Extensible Authentication Protocol Transport Layer Security... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13492&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13492 Tue, 09 Feb 2010 00:00:00 EST Unable to send or receive email messages using the BlackBerry Internet Service · BlackBerry® Internet Service · BlackBerry smartphones One of the following scenarios is encountered when using the BlackBerry smartphone and BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02169&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02169 Tue, 09 Feb 2010 00:00:00 EST How to configure DIIOP for BlackBerry Web Desktop Manager in an IBM Lotus Domino environment · BlackBerry® Enterprise Server version 4.1 to 5.0 for IBM® Lotus® Domino® · BlackBerry® Web Desktop Manager version 1.0 BlackBerry Web Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16155&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16155 Tue, 09 Feb 2010 00:00:00 EST How to re-create the BlackBerry Enterprise Server MAPI profile · BlackBerry® Enterprise Server 2.1 to 5.0 for Microsoft® Exchange Warning: The following procedure requires modifying the computer registry.  This can cause substantial damage... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10285&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10285 Tue, 09 Feb 2010 00:00:00 EST BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone · BlackBerry® Desktop Manager · BlackBerry smartphone BlackBerry Desktop Manager does not detect the BlackBerry smartphone when connected to the computer using a USB... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11439&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11439 Tue, 09 Feb 2010 00:00:00 EST Enterprise activation process stops at 0% of the slow synchronization process · BlackBerry® Device Software 4.0 · BlackBerry® Enterprise Server software version 4.0 During the enterprise activation process, an encryption key is created over... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03964&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03964 Tue, 09 Feb 2010 00:00:00 EST Assigning permissions for a BlackBerry Enterprise Server service account · BlackBerry® Enterprise Server for Microsoft® Exchange® · BlackBerry® Professional Software for Microsoft® Exchange · Microsoft® SQL Server® The following permissions... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02276&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02276 Tue, 09 Feb 2010 00:00:00 EST Unable to receive email messages from the BlackBerry Enterprise Server to the BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry® smartphones The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11172&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11172 Tue, 09 Feb 2010 00:00:00 EST Wired synchronization results in invalid updates to due dates and start dates in Microsoft Outlook tasks · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Device Software version 4.1. and later · BlackBerry® Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14967&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14967 Mon, 08 Feb 2010 00:00:00 EST Calendar displays a random date in the past when the Agenda view is selected · BlackBerry® Bold™ 9700 smartphone · BlackBerry® Device Software version 5.0.0.351 · Issue Number: 446295  When setting the BlackBerry Calendar in View Agenda... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14790&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14790 Mon, 08 Feb 2010 00:00:00 EST Unable to update the PIN on a BlackBerry Internet Service account · BlackBerry® Internet Service The BlackBerry smartphone user is unable to associate a new BlackBerry smartphone with an existing BlackBerry Internet Service account. ... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11935&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11935 Fri, 05 Feb 2010 00:00:00 EST Receiving error "cannot find table in system file" or "cannot find system in table file" when attempting to configure BlackBerry Desktop Manager synchronization · BlackBerry® Desktop Software version 4.3 to 5.0 · Microsoft® Outlook® 2002 to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15278&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15278 Fri, 05 Feb 2010 00:00:00 EST Enhanced Google Mail for BlackBerry Smartphones · BlackBerry® Internet Service · BlackBerry smartphones This article introduces the Enhanced Google Mail™ plug-in. It includes the following topics:   · Enhanced Google Mail overview ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18405&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18405 Fri, 05 Feb 2010 00:00:00 EST “The username, password, or domain is not correct. Please correct the entry” error when trying to authenticate to BlackBerry Administration Service · sBlackBerry® Enterprise Server version 5.0 and 5.0 SP1 MR1 · Issue Number 487296   ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17949&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17949 Fri, 05 Feb 2010 00:00:00 EST What third-party software components are compatible with the BlackBerry Enterprise Server · BlackBerry® Enterprise Server The BlackBerry Enterprise Server compatibility matrix shows the various combinations of third-party software... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18086&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18086 Fri, 05 Feb 2010 00:00:00 EST "Error Encountered 0x80040FB3, Check Documentation" appears during a wired synchronization with the BlackBerry Desktop Manager · BlackBerry® Desktop Software version 4.3 to 5.0.1 · BlackBerry® smartphones · Microsoft® Outlook® 2003 and 2007... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14818&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14818 Fri, 05 Feb 2010 00:00:00 EST "Returned FAILED" appears in the BlackBerry Enterprise Server Mail Agent (MAGT) log · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · BlackBerry® Enterprise Server for Microsoft® Exchange The following message appears in the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11481&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11481 Fri, 05 Feb 2010 00:00:00 EST Global Catalog server is unavailable - MAGT Log shows error "RIM_HrGWResolveProxy - Exception handled" & "RIM_HrGWResolveProxy(1) failed at pAddrBook->PrepareRecips" · BlackBerry® Enterprise Server version 4.1 SP4 for Microsoft® Exchange  ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15246&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15246 Fri, 05 Feb 2010 00:00:00 EST How to verify if BlackBerry smartphone user accounts are queued for deletion in the BlackBerry Administration Service web console · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18404&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18404 Fri, 05 Feb 2010 00:00:00 EST How to use CalSyncDump as a calendar debugging tool. · BlackBerry® Enterprise Server for Microsoft® Exchange® · CalSyncDump 4.1.6.4, 4.1.6.5 CalSyncDump is a utility that allows an export of the CalSyncState folder into a .csv file. This... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18718&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18718 Fri, 05 Feb 2010 00:00:00 EST "This message was formatted with encoding that is not supported on the handheld" is displayed when attempting to read an encrypted message · BlackBerry® Enterprise Server · SDR349664 When a BlackBerry smartphone using PGP or Secure... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19676&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19676 Fri, 05 Feb 2010 00:00:00 EST BlackBerry Desktop Manager may display "Device connected none" on some Windows 7 64-bit computers · BlackBerry® Desktop software version 5.0.1 · BlackBerry® smartphones · Windows® 7 On some computers with Windows 7, 64-bit edition,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20598&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20598 Fri, 05 Feb 2010 00:00:00 EST Display pictures are not displayed for contacts in BlackBerry Messenger version 5.0 · BlackBerry® Messenger version 5.0 · Issue Number: 368508 When viewing your contact list and/or a contact profile, display pictures are not displayed for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19815&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19815 Fri, 05 Feb 2010 00:00:00 EST What is Role Based Administration on BlackBerry Enterprise Server · BlackBerry Enterprise Server version 4.1 · SDR121032 · Issue Number 469862   BlackBerry Manager uses administrative role assignments in order to limit access to sensitive... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04889&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04889 Fri, 05 Feb 2010 00:00:00 EST Dependency service does not exist or has been marked for deletion · BlackBerry® Enterprise Server versions 2.1 to 5.0 for Microsoft® Exchange · Windows Server® 2000, 2003 and 2008 R2  When starting a BlackBerry Enterprise Server service,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02004&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02004 Fri, 05 Feb 2010 00:00:00 EST Forward and reply flags may not appear correctly in Microsoft Outlook for BlackBerry Enterprise Server users. · BlackBerry® Enterprise Server version 3.6 and later · Microsoft® Exchange · SDR23990 When you reply to a message with Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03129&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03129 Fri, 05 Feb 2010 00:00:00 EST Troubleshooting BlackBerry Desktop Manager USB connections · BlackBerry® Desktop Software version 3.5 to 5.0 · BlackBerry® smartphone · Windows Vista™ and Windows® XP Troubleshooting any issues with a BlackBerry smartphone connected to a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02640&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02640 Fri, 05 Feb 2010 00:00:00 EST "An error has occurred. Please contact your system administrator." error message is displayed on the BlackBerry smartphone when attempting to Enterprise Activate · BlackBerry® Enterprise Server version 4.0 to 5.0 SP1 · BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04829&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04829 Fri, 05 Feb 2010 00:00:00 EST "Unlisted message error" when sending an email from the BlackBerry smartphone · BlackBerry® smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange An X appears beside a reply, sent, or forwarded email message on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04157&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04157 Fri, 05 Feb 2010 00:00:00 EST Network@etp email messages are received on the BlackBerry smartphone and email client. · BlackBerry® Desktop Software · BlackBerry smartphone · BlackBerry® Enterprise Server Frequent email messages from network@etpXX.etp.XX.blackberry.net... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04254&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04254 Fri, 05 Feb 2010 00:00:00 EST PIN message, SMS text message and call log file data · BlackBerry® Enterprise Server software version 4.1 · BlackBerry smartphone · SDR85594 Log files containing data from saved personal identification number (PIN) messages, Short Message... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11742&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11742 Fri, 05 Feb 2010 00:00:00 EST How to backup data on a BlackBerry smartphone · BlackBerry® Desktop Manager version 4.1 to 5.0 · BlackBerry smartphones To perform a full backup of the BlackBerry smartphone data, complete the following steps: 1) Connect the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12487&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12487 Fri, 05 Feb 2010 00:00:00 EST Enterprise activation process stops during the slow synchronization process · BlackBerry® smartphone · BlackBerry® Enterprise Server The enterprise activation process stops during the slow synchronization process. This issue has more than... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13461&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13461 Fri, 05 Feb 2010 00:00:00 EST Media Manager is missing from BlackBerry Desktop Manager installation · BlackBerry® Desktop Manager version 4.2 SP2 · Roxio® Media Manager for BlackBerry® smartphones When performing a full-version installation of BlackBerry Desktop Manager... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13477&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13477 Fri, 05 Feb 2010 00:00:00 EST How to set up the BlackBerry Collaboration Service · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange · Microsoft® Live Communications Server 2005 Service Pack 1 (SP1) · Microsoft® Office Communicator · Windows® Messenger ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13530&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13530 Fri, 05 Feb 2010 00:00:00 EST Unable to subscribe and wirelessly synchronize multiple address books on a BlackBerry Enterprise Server for Novell GroupWise · BlackBerry® Desktop Manager · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14279&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14279 Fri, 05 Feb 2010 00:00:00 EST How to block incoming or outgoing SMS, MMS, PIN or BlackBerry Internet Service messages. · BlackBerry® Device Software version 4.2 to 5.0  · BlackBerry Enterprise Server version 4.1 (all service packs) To block incoming Short Message... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11004&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11004 Fri, 05 Feb 2010 00:00:00 EST Enterprise activation process stops responding when attempting to synchronize the Memos or Address Book · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.0 to 5.0  · BlackBerry® smartphone · Microsoft® Outlook® · SDR114761 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11639&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11639 Fri, 05 Feb 2010 00:00:00 EST "Failed to open the default message store" error message appears when opening the BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange® The following error is displayed when attempting to open BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10142&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10142 Fri, 05 Feb 2010 00:00:00 EST Unable to delete email messages using Delete or Delete Prior · BlackBerry® Device Software version 4.0 and later · BlackBerry smartphone If the BlackBerry smartphone user cannot use the Delete or Delete Prior menu options to delete email... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10352&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10352 Fri, 05 Feb 2010 00:00:00 EST Unable to synchronize organizer data with Microsoft Office Outlook 2010 · BlackBerry® Desktop Manager · Microsoft® Outlook® 2010 This issue might occur in the following instances:   · When attempting to configure synchronization, the option... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20654&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20654 Fri, 05 Feb 2010 00:00:00 EST How to restrict address lookups by the Active Directory company attribute in one or more domains on the same BlackBerry Enterprise Server. · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® Exchange Server In an organization... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15923&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15923 Fri, 05 Feb 2010 00:00:00 EST How to turn on or off rich content and inline images for BlackBerry smartphone users · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15931&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15931 Fri, 05 Feb 2010 00:00:00 EST The BlackBerry Messaging Agent log and the Application Event Log contain excessive GWXMLData::ContactSyncRecordToXML() Unknown warnings · BlackBerry® Enterprise Server software version 4.1 Service Pack 3 for Novell® GroupWise® The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15941&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15941 Fri, 05 Feb 2010 00:00:00 EST How to turn on global catalog referrals for a Microsoft Exchange Server · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® Exchange Server® version 2003 and 2007 · SDR196895 · SDR197522 · SDR118345 How to turn on global catalog... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16118&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16118 Fri, 05 Feb 2010 00:00:00 EST How to install and configure the East Asian language pack on a BlackBerry smartphone · BlackBerry® Desktop Manager · BlackBerry smartphones To use an East Asian input language on the BlackBerry smartphone, the East Asian Language pack... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17208&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17208 Fri, 05 Feb 2010 00:00:00 EST How to permanently remove a BlackBerry smartphone user account · BlackBerry® Enterprise Server version 2.1 to 5.0 for IBM® Lotus® Domino® · IBM® Lotus® Domino® Background When a user account is deleted from the BlackBerry Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02211&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02211 Fri, 05 Feb 2010 00:00:00 EST "Unable to set unread table, notification was rejected (You are not authorized to perform that operation 0x0246)" message is displayed in BlackBerry Messaging Agent log · BlackBerry® Enterprise Server for IBM® Lotus® Domino® version 4.0 to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17487&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17487 Fri, 05 Feb 2010 00:00:00 EST How to setup a BlackBerry Smart Card Reader with a BlackBerry smartphone · BlackBerry® smartphone · BlackBerry® Desktop Software version 4.1 to 5.0 SP1  · BlackBerry® Device Software version 4.1 to 5.0 · BlackBerry® Smart Card Reader... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16158&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16158 Fri, 05 Feb 2010 00:00:00 EST "Some databases failed to synchronize: Address Book" error message appears during Enterprise Activation · BlackBerry® Enterprise Server · BlackBerry smartphones · SDR101354 While performing the enterprise activation process on your... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10009&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10009 Fri, 05 Feb 2010 00:00:00 EST "Failed to Find Service" error message appars when transferring media files via Bluetooth between two BlackBerry smartphones · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® Curve™ 8320 smartphone · Bluetooth® wireless technology You... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12216&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12216 Fri, 05 Feb 2010 00:00:00 EST How to move a BlackBerry smartphone user between two BlackBerry Enterprise Servers that do not share the same database · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry smartphones To move a BlackBerry smartphone user from one... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03915&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03915 Fri, 05 Feb 2010 00:00:00 EST Internal Error 2738. Could not access VBscript appears when installing BlackBerry Desktop Manager · BlackBerry® Desktop Software version 4.0 to 5.0 · Windows® 2000 · Windows® XP · Windows Vista™ One of the following error messages appears... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03490&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03490 Thu, 04 Feb 2010 00:00:00 EST Unable to browse to any web site using the Internet Browser on the BlackBerry smartphone · BlackBerry® smartphones The BlackBerry smartphone user is able to open the Internet Browser, but is unable to browse to any web sites. Summary of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11400&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11400 Thu, 04 Feb 2010 00:00:00 EST Ring tones, alerts, and media will not play on a BlackBerry Curve 8330 · BlackBerry® Curve™ 8330 · Issue Number 479332 Under certain conditions, ring tones, alerts, and media are not audible and no error is displayed. These might work... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20612&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20612 Thu, 04 Feb 2010 00:00:00 EST BlackBerry Enterprise Server may encounter issues in a Windows Server 2008 based Microsoft Active Directory environment · BlackBerry® Enterprise Server for Microsoft® Exchange (all versions) · Windows Server® 2008 · Microsoft® Active... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17325&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17325 Thu, 04 Feb 2010 00:00:00 EST Configuring synchronization for multiple address books with BlackBerry smartphone software 5.0 on BlackBerry Enterprise Server 5.0 · BlackBerry® Enterprise Server 5.0 · BlackBerry® Device Software version 5.0   With the BlackBerry Device... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18080&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18080 Thu, 04 Feb 2010 00:00:00 EST Not all email messages to an integrated AOL email address arrive on the BlackBerry smartphone · BlackBerry® Internet Service · BlackBerry® smartphones · AOL® Mail Not all email messages to an integrated AOL email address arrive on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18368&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18368 Thu, 04 Feb 2010 00:00:00 EST Unable to remove an oprhaned MDS activated PIN from BlackBerry smartphones registered · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.1 SP6 There is no option to remove an oprhaned PIN number from Devices Registered under... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18560&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18560 Thu, 04 Feb 2010 00:00:00 EST "Connector Specific Error" when synchronizing with BlackBerry Desktop Software · BlackBerry® Desktop Manager · BlackBerry smartphones · Microsoft® Outlook® Express · Microsoft® Outlook® 2003 · Microsoft® Outlook® 2007 · Windows® Contacts... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15294&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15294 Thu, 04 Feb 2010 00:00:00 EST "Error encountered. Check documentation" appears during Address Book synchronization · BlackBerry® Desktop Manager version 4.0 and 5.0 SP1 · Microsoft® Outlook® · Windows® 7 · Windows Vista™ · Windows® XP When attempting to synchronize... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14720&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14720 Thu, 04 Feb 2010 00:00:00 EST How to move from a Microsoft SQL Server Desktop Engine (MSDE) database to a Microsoft SQL Server database · BlackBerry® Enterprise Server version 3.6 to 5.0 SP1 · Microsoft® SQL Server® 2000 and 2005 · Microsoft® SQL Server® Desktop Engine ... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12247 Thu, 04 Feb 2010 00:00:00 EST Email messages cannot be deleted after refreshing the IBM Lotus Domino mail file template · BlackBerry® Device Software version 4.2 to 4.2.1 · BlackBerry® Enterprise Server version 4.0 to 4.1 SP3 for IBM® Lotus® Domino® · Issue Number... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11860&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11860 Thu, 04 Feb 2010 00:00:00 EST Unable to view YouTube video file on an unlocked BlackBerry smartphone · BlackBerry Bold™ 9000 smartphone · BlackBerry® Internet Service  When attempting to view video files on the YouTube Mobile site, m.youtube.com,  the following error... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20491&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20491 Thu, 04 Feb 2010 00:00:00 EST BlackBerry smartphone user cannot receive PIN messages or service books · BlackBerry® smartphone The BlackBerry smartphone user cannot receive PIN messages, service books, or email messages. There are multiple causes for this problem. 1)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11789&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11789 Thu, 04 Feb 2010 00:00:00 EST Enable wireless synchronization when there are duplicate desktop address books and wireless synchronization shows 'Not Available' · BlackBerry® Enterprise Server version 4.1 · BlackBerry® Device Software 4.5 to 4.7 · BlackBerry® smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19435&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19435 Thu, 04 Feb 2010 00:00:00 EST "Error ID: 3300" displays when trying to purchase an application in BlackBerry App World · BlackBerry® smartphone · BlackBerry App World™ When trying to purchase and download an application in BlackBerry App World the following message is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20712&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20712 Thu, 04 Feb 2010 00:00:00 EST Connector specific error is displayed when attempting to synchronize · BlackBerry® Desktop Software 5.0 · BlackBerry smartphones using a non-English input language · Issue Number 508127   When attempting to synchronize your BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20869&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20869 Wed, 03 Feb 2010 00:00:00 EST BlackBerry icon beside the 3G network indicator will not reappear after powering off and turning back on the BlackBerry smartphone · BlackBerry® Bold™ 9700 smartphone · BlackBerry® Device Software version 5.0.0.423 · Issue Number: 505651... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20850&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20850 Wed, 03 Feb 2010 00:00:00 EST The Get link from Contacts Options does not launch the browser · BlackBerry® Bold™ smartphone · BlackBerry® Device Software: 5.0.0.405 · Issue Number: 104617 When opening a hyperlink using the Address Book, instead of launching a browser... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20855&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20855 Wed, 03 Feb 2010 00:00:00 EST BlackBerry Administration Service user interface is not accessible if 8.3 file naming has been disabled with Windows before the BlackBerry Administration Service and BlackBerry Monitoring Service are installed. · BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18173&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18173 Tue, 02 Feb 2010 00:00:00 EST No MAPI profiles available when configuring synchronization with Microsoft Outlook in BlackBerry Desktop Manager · BlackBerry® Desktop Manager · Microsoft® Outlook® You receive the following error when attempting to configure the personal... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02807&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02807 Tue, 02 Feb 2010 00:00:00 EST Use the Wi-Fi Diagnostics tool · BlackBerry® smartphones Wi-Fi Diagnostics tool - basic mode To use the Wi-Fi® Diagnostics tool in basic mode, complete the following steps: 1) In the Options application, click Wi-Fi Connections. 2) If you... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13299&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13299 Tue, 02 Feb 2010 00:00:00 EST "Data Service unavailable" displayed on the BlackBerry smartphone when attempting to log in to Enterprise Messenger · BlackBerry Enterprise Server · BlackBerry smartphones · Enterprise Messenger The following message is displayed on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20287&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20287 Tue, 02 Feb 2010 00:00:00 EST