BlackBerry Technical Solution Center - BlackBerry 8100 Series http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 09 Feb 2010 22:29:53 EST "Failed to Find Service" error message appars when transferring media files via Bluetooth between two BlackBerry smartphones · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® Curve™ 8320 smartphone · Bluetooth® wireless technology You... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12216&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12216 Fri, 05 Feb 2010 00:00:00 EST How to set up Dial-Up Networking using Bluetooth technology · BlackBerry® 8800 smartphone Series · BlackBerry® Pearl™ 8100 smartphone Series · BlackBerry® Curve™ 8300 smartphone Series · BlackBerry® Bold™ 9000 smartphone Series ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12544&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12544 Mon, 25 Jan 2010 00:00:00 EST Text in the body of an email is displayed in a font size or format different from the settings for the BlackBerry smartphone · BlackBerry® Pearl™ 8100 Series · BlackBerry® Curve™ 8900 Series After changing the default font on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19137&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19137 Tue, 12 Jan 2010 00:00:00 EST Connect a computer to the Internet using a CDMA or EVDO BlackBerry smartphone as a tethered modem · BlackBerry® 7130e smartphone · BlackBerry® 7250 smartphone · BlackBerry® 8130 smartphone · BlackBerry® 8703e smartphone · BlackBerry® 8830... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04664&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04664 Tue, 12 Jan 2010 00:00:00 EST BlackBerry smartphone displays uncaught exception error message when returning from standby mode · BlackBerry® 7290 smartphone · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® Pearl™ Flip 8220 smartphone When returning from standby mode,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10560&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10560 Mon, 11 Jan 2010 00:00:00 EST BlackBerry smartphones are not detected by BlackBerry Desktop Manager and BlackBerry Manager or only show up as mass storage devices in Windows Device Manager · BlackBerry® Curve™ 8330 smartphone · BlackBerry® Pearl™ 8120 smartphone ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14933&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14933 Tue, 22 Dec 2009 00:00:00 EST How to type an accent or special character on the BlackBerry smartphone · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® 8800 smartphone To add an accent or special character to a field, complete the following steps: 1) Hold the key for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14103&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14103 Thu, 17 Dec 2009 00:00:00 EST Unable to receive data over the wireless network after leaving a Wi-Fi hotspot · Wi-Fi® enabled BlackBerry® smartphones · SDR376076 · SDR183701 · SDR375431 · SDR376079 · SDR376082 The BlackBerry smartphone stops receiving data after it... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20291&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20291 Wed, 16 Dec 2009 00:00:00 EST Unable to reconcile email between the mailbox and the BlackBerry smartphone · BlackBerry® Enterprise Server · BlackBerry Pearl™ 8100 smartphone with BlackBerry Device Software version 4.2 build 042 · BlackBerry Desktop Manager version 4.2... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11316&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11316 Mon, 14 Dec 2009 00:00:00 EST Original ring tone still plays when replaced with a new custom ring tone · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® Curve™ 8900 smartphone When a BlackBerry® smartphone user replaces a custom ring tone with a new one, the original... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12937&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12937 Fri, 11 Dec 2009 00:00:00 EST Unable to receive MMS and WAP service books for T-Mobile branded BlackBerry smartphones · T-Mobile® branded BlackBerry® smartphones T-Moble branded BlackBerry smartphones are unable to receive the Multimedia Messaging Service (MMS) and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19400&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19400 Tue, 08 Dec 2009 00:00:00 EST "Error encountered 0x80040fd28, Check Documentation" error message appears when performing a wired synchronization · BlackBerry® Desktop Manager version 4.3 · BlackBerry® Pearl™ 8100 Series · Novell® GroupWise® version 7.0.1 Error... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18782&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18782 Wed, 11 Nov 2009 00:00:00 EST Cannot receive instant messages using BlackBerry Messenger · BlackBerry® Smartphone 8100 Pearl · BlackBerry Messenger 4.2 · BlackBerry Device Software 4.0 - 4.7 The BlackBerry smartphone user cannot receive instant messages using BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10038&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10038 Mon, 09 Nov 2009 00:00:00 EST Media types supported on the BlackBerry smartphone · BlackBerry® smartphones In the Media application on the BlackBerry smartphone, you can open media files such as videos, ring tones, pictures, and songs that are stored in the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05482 Sat, 24 Oct 2009 00:00:00 EDT Media application on the BlackBerry smartphone · BlackBerry® Desktop Software 4.2 and later · BlackBerry® Device Software 4.2 to 4.7.1 · BlackBerry® Pearl™ 8100 Series · BlackBerry® 8800 Series smartphone  · BlackBerry® Curve™ 8300 Series ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05485 Sat, 24 Oct 2009 00:00:00 EDT How to turn on Standby mode using the Mute key · BlackBerry® smartphones with a trackball If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry smartphone. To turn... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13025&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13025 Wed, 07 Oct 2009 00:00:00 EDT Convert audio and video files for the media application on the BlackBerry smartphone · BlackBerry® Desktop Software 4.2 to 4.7 · BlackBerry® Device Software 4.2 to 4.7 · BlackBerry® Pearl™ 8100 Series  · BlackBerry® Curve™ 8300 Series ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05419&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05419 Sat, 03 Oct 2009 00:00:00 EDT Error "photo upload failed" is displayed when attempting to upload pictures to Facebook · BlackBerry® smartphones · Facebook® for BlackBerry® smartphones version 1.5 to 1.6.20 · SDR365259 · SDR350873 When uploading pictures to Facebook®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19482 Tue, 08 Dec 2009 00:00:00 EST How to import IT policy rules for BlackBerry Device Software 4.2 · BlackBerry® Device Software 4.2 · BlackBerry® Enterprise Server software version 4.0 (4.0.0) through 4.0 Service Pack 6 (4.0.6) for IBM® Lotus® Domino® · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05439&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05439 Mon, 21 Sep 2009 00:00:00 EDT Obtain driving directions · BlackBerry® Pearl™ 8100 smartphone · BlackBerry 8800 smartphone To obtain driving directions, complete the following steps: 1) On the Home screen, open Maps. 2) Press the Menu key and select Get Directions. 3)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05455&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05455 Fri, 11 Sep 2009 00:00:00 EDT Error "Uncaught Exception: DSSMA Invalid state" is received when opening the messages folder · BlackBerry® 8100 Series · BlackBerry® 8703e smartphone · BlackBerry® 8800 Series  When the BlackBerry smartphone user attempts to access or open... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10859&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10859 Mon, 07 Sep 2009 00:00:00 EDT BlackBerry Messenger icon still displays on the Home screen of the BlackBerry smartphone even though an add contact request was declined · BlackBerry® Messenger · BlackBerry® Pearl™ 8100 smartphone Even though you decline or remove an add... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11161&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11161 Fri, 04 Sep 2009 00:00:00 EDT BlackBerry smartphone is detected as RIM Mass storage device instead of BlackBerry device in Windows Device Manager · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® 8800 smartphone · BlackBerry® Desktop Software version 4.2 · Windows® The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10732&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10732 Tue, 01 Sep 2009 00:00:00 EDT Set a GPS receiver to track BlackBerry smartphone movement · BlackBerry® Device Software versions 4.2 to 4.7 · BlackBerry smartphones If the BlackBerry smartphone has a built-in Global Positioning System (GPS) receiver, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12183&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12183 Tue, 01 Sep 2009 00:00:00 EDT How to troubleshoot built-in GPS issues on a BlackBerry smartphone · BlackBerry® smartphones with a built-in Global Positioning System (GPS) Built-in GPS can be used with BlackBerry® Maps and third-party mapping applications. When a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11950&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11950 Fri, 21 Aug 2009 00:00:00 EDT Send Voice Note application missing · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® 8800 smartphone · BlackBerry® 8830 World Edition smartphone The Send Voice Note application is missing on the Home screen of the BlackBerry smartphone.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13992&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13992 Tue, 11 Aug 2009 00:00:00 EDT Synchronizing Address book with BMW 750Li using categories · BlackBerry® Curve™ 8300 Series · BlackBerry® Device Software version 4.2 and later · BlackBerry® Pearl™ 8100 Series · BlackBerry® Pearl™ 8200 Series When you are using a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16321&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16321 Thu, 30 Jul 2009 00:00:00 EDT BlackBerry smartphone displays the error "the certificate as expired or is yet not valid" when trying to access BlackBerry Internet Service account · BlackBerry® Internet Service · BloackBerry Pearl 8100 smartphone When you try to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18554&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18554 Fri, 24 Jul 2009 00:00:00 EDT Wi-Fi enabled BlackBerry smartphones cannot access the BlackBerry Enterprise Server using a Wi-Fi connection · BlackBerry® Curve™ 8320 smartphone · BlackBerry® 8820 smartphone · BlackBerry® Pearl™ 8120 smartphone Wi-Fi® enabled BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13982&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13982 Tue, 16 Jun 2009 00:00:00 EDT No speaker sound on the BlackBerry Pearl 8100 smartphone · BlackBerry® Pearl™ 8100 smartphone  · T-Mobile® wireless service The speaker on the BlackBerry Pearl 8100 smartphone is not producing any sound. When the BlackBerry Pearl smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11276&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11276 Fri, 08 May 2009 00:00:00 EDT Turn off the camera on supported BlackBerry smartphones · BlackBerry® Device Software 4.2. and later · BlackBerry® Enterprise Server software version 4.1 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server software version 4.1 for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12027&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12027 Tue, 28 Apr 2009 00:00:00 EDT Media card encryption modes · BlackBerry® smartphones Media card encryption is designed to protect the data stored on the media card and inserted in the BlackBerry smartphone. The media card can be encrypted using one of the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11663&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11663 Mon, 13 Apr 2009 00:00:00 EDT Start GPS Navigation option in BlackBerry Maps is not available · BlackBerry® 8830 World Edition smartphone · BlackBerry® Curve™ 8330 smartphone · BlackBerry® Pearl™ 8130 smartphone · Verizon Wireless® network The Start GPS Navigation... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13397&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13397 Tue, 03 Feb 2009 00:00:00 EST Do you wish to allow the device to connect? When a BlackBerry 8100 smartphone is used within range of the Bluetooth connection on a computer that is running BlackBerry Desktop Manager 4.2, the BlackBerry smartphone user is prompted with the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10265&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10265 Tue, 28 Jul 2009 00:00:00 EDT Create a new Device Folder or Local Folder using Media Manager · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® Desktop Software 4.2 To create a new Device Folder or Local Folder using Media Manager, complete the following steps: 1)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10016&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10016 Tue, 28 Jul 2009 00:00:00 EDT Unable to create video files on the BlackBerry Pearl 8100 smartphone and the BlackBerry Curve 8300 smartphone The BlackBerry smartphone user is unable to create video files using the Camera on the BlackBerry Pearl 8100 smartphone and the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11901&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11901 Mon, 04 May 2009 00:00:00 EDT Music on a microSD card works on another device but not on the BlackBerry smartphone The BlackBerry Peal 8100 smartphone expects the media files to be in a specific location on a microSD media card. If the media files are in the root... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11553&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11553 Tue, 28 Jul 2009 00:00:00 EDT Files transferred to expandable media card not being encrypted Files being transferred to media card are not being encrypted. If media card encyption is enabled by IT policy or by the BlackBerry device user, files will not be encrypted when... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11447&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11447 Tue, 28 Jul 2009 00:00:00 EDT BlackBerry Pearl 8100 smartphone loses connection with Motorola IHF1000 Bluetooth Car Kit The BlackBerry Pearl 8100 smartphone loses connection with the Motorola IHF1000 Bluetooth Car Kit. The BlackBerry smartphone is attempting to transfer... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10845&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10845 Tue, 28 Jul 2009 00:00:00 EDT