BlackBerry Technical Solution Center - BlackBerry Curve 8300 Series http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 23 Nov 2009 05:47:13 EST Roxio Media Manager will not launch from BlackBerry Desktop Manager · BlackBerry® Desktop Software with Roxio® Media Manager · Windows® XP When you click the Media Manager icon in BlackBerry® Desktop Manager it does not open while the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19247 Tue, 17 Nov 2009 00:00:00 EST "Application Error 205" appears on the BlackBerry smartphone · BlackBerry® Desktop Manager · BlackBerry® Curve™ 8300 Series You receive the following error message on the BlackBerry smartphone: Application Error 205 Reinstall the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17024&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17024 Mon, 16 Nov 2009 00:00:00 EST "Outlook connector error: No profiles were found in registry" when configuring synchronization within BlackBerry Desktop Manager · BlackBerry® Desktop Manager · BlackBerry® Curve™ 8330 smartphone for Sprint BlackBerry smartphone user is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19466&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19466 Mon, 16 Nov 2009 00:00:00 EST Unable to receive MMS and WAP service books for T-Mobile branded BlackBerry smartphones · T-Mobile® branded BlackBerry® smartphones T-Moble branded BlackBerry smartphones are unable to receive the Multimedia Messaging Service (MMS) and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19400&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19400 Thu, 12 Nov 2009 00:00:00 EST Email messages received on the BlackBerry smartphone show an incorrect date or time · BlackBerry® Internet Service · BlackBerry® Curve™ 8310 smartphone · BlackBerry® Enterprise Server Email messages received on the BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16314&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16314 Wed, 11 Nov 2009 00:00:00 EST Uncaught Exception error occurs when trying to access pictures on the media card · BlackBerry Curve 8320 smartphone When trying to access any pictures from the media card inserted in the BlackBerry smartphone an uncaught exception error is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18785&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18785 Mon, 09 Nov 2009 00:00:00 EST "Error 907 Invalid COD" appears when downloading Documents To Go · BlackBerry® Device Software version 4.5 · BlackBerry® Curve™ 8300 Series · BlackBerry® Tour™ smartphone · Documents To Go® Premium Edition When the BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19452&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19452 Mon, 09 Nov 2009 00:00:00 EST "There was an error writing to a file" error appears when performing a backup using BlackBerry Desktop Manager · BlackBerry® Curve™ 8300 Series · BlackBerry® Desktop Manager 5.0 · Windows® XP When performing a backup using the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19119&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19119 Mon, 09 Nov 2009 00:00:00 EST Reminder notifications for calendar entries may not display on the BlackBerry smartphone · BlackBerry® 8830 World Edition smartphone · BlackBerry® Curve™ 8300 smartphone · BlackBerry® Desktop Manager · BlackBerry® Device Software 4.2.2 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13420&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13420 Mon, 09 Nov 2009 00:00:00 EST Disconnecting the BlackBerry smartphone during the Web Loader process returns a "JVM 205" error · BlackBerry® Device Software 4.2 Service Pack 2 (4.2.2)  · Calendar Patch Web Loader tool · BlackBerry® 8830 World Edition smartphone ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13708&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13708 Mon, 09 Nov 2009 00:00:00 EST Media types supported on the BlackBerry smartphone · BlackBerry® smartphones In the Media application on the BlackBerry smartphone, you can open media files such as videos, ring tones, pictures, and songs that are stored in the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05482 Sat, 24 Oct 2009 00:00:00 EDT Media application on the BlackBerry smartphone · BlackBerry® Desktop Software 4.2 and later · BlackBerry® Device Software 4.2 to 4.7.1 · BlackBerry® Pearl™ 8100 Series · BlackBerry® 8800 Series smartphone  · BlackBerry® Curve™ 8300 Series ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05485 Sat, 24 Oct 2009 00:00:00 EDT How to turn on Standby mode using the Mute key · BlackBerry® smartphones with a trackball If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry smartphone. To turn... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13025&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13025 Wed, 07 Oct 2009 00:00:00 EDT Send option missing from the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 · BlackBerry® Curve™ 8350i smartphone · Microsoft® Exchange Server 2003 After performing a switch service account, the send option is missing on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18425&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18425 Fri, 02 Oct 2009 00:00:00 EDT BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected · BlackBerry® Desktop Manager · BlackBerry® 8800 Series · BlackBerry® Curve™ 8300 Series · BlackBerry® Pearl™ 8100 Series BlackBerry Desktop Manager... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11439&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11439 Fri, 02 Oct 2009 00:00:00 EDT Error "photo upload failed" is displayed when attempting to upload pictures to Facebook · BlackBerry® smartphones · Facebook® for BlackBerry® smartphones version 1.5 to 1.6.20 · SDR365259 · SDR350873 When uploading pictures to Facebook®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19482 Fri, 02 Oct 2009 00:00:00 EDT Connect a computer to the Internet using a CDMA or EVDO BlackBerry smartphone as a tethered modem · BlackBerry® 7130e smartphone · BlackBerry® 7250 smartphone · BlackBerry® 8130 smartphone · BlackBerry® 8703e smartphone · BlackBerry® 8830... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04664&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04664 Tue, 29 Sep 2009 00:00:00 EDT Error "Appointment deleted externally, changes will be lost and viewer closed" when viewing the Calendar on the BlackBerry smartphone · BlackBerry® 8800 series smartphones · BlackBerry® 8310 smartphone When a BlackBerry smartphone user... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13844&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13844 Mon, 28 Sep 2009 00:00:00 EDT A description of the unread icons that appear on a BlackBerry smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Curve™ 8300 Series The following icons can be displayed on a BlackBerry smartphone when unread items are present:   ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16232&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16232 Mon, 14 Sep 2009 00:00:00 EDT Set a GPS receiver to track BlackBerry smartphone movement · BlackBerry® Device Software versions 4.2 to 4.7 · BlackBerry smartphones If the BlackBerry smartphone has a built-in Global Positioning System (GPS) receiver, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12183&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12183 Tue, 01 Sep 2009 00:00:00 EDT Locating your Direct Connect number · BlackBerry® 6510 smartphone · BlackBerry® 7510 smartphone · BlackBerry® Curve™ 8350i smartphone To locate your Direct Connect® number on the BlackBerry smartphone, complete the following steps: 1)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02900&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02900 Tue, 25 Aug 2009 00:00:00 EDT "Service is not enabled for this handheld" error when logging into AOL Instant Messenger · BlackBerry® Curve™ 8320 smartphone · BlackBerry® 8820 smartphone · AOL® Instant Messenger™ service (AIM® service) 2. 1 for BlackBerry® smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16134&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16134 Fri, 21 Aug 2009 00:00:00 EDT How to troubleshoot built-in GPS issues on a BlackBerry smartphone · BlackBerry® smartphones with a built-in Global Positioning System (GPS) Built-in GPS can be used with BlackBerry® Maps and third-party mapping applications. When a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11950&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11950 Fri, 21 Aug 2009 00:00:00 EDT "Connection error 65" error appears when logging into Windows Live Messenger from the BlackBerry smartphone · BlackBerry® Curve™ 8320 smartphone · Windows Live™ Messenger for BlackBerry® smartphones When attempting to log in to Windows Live... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17039&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17039 Thu, 20 Aug 2009 00:00:00 EDT The application has attempted to open a connection inside the firewall and outside the firewall which is not allowed by your IT policy · BlackBerry® Curve™ 8300 Series   When trying to open a third party application on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18652&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18652 Fri, 07 Aug 2009 00:00:00 EDT Synchronizing Address book with BMW 750Li using categories · BlackBerry® Curve™ 8300 Series · BlackBerry® Device Software version 4.2 and later · BlackBerry® Pearl™ 8100 Series · BlackBerry® Pearl™ 8200 Series When you are using a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16321&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16321 Thu, 30 Jul 2009 00:00:00 EDT Unable to view attachments when filed to a subfolder BlackBerry® Device Software version 4.6.1 BlackBerry® Enterprise Server Microsoft® Exchange® 2003 SDR262216 When emails are received on the BlackBerry smartphone, and filed to a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17409&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17409 Mon, 27 Jul 2009 00:00:00 EDT The media being played is an unsupported format error message appears when the BlackBerry smartphone user tries to play a video file · BlackBerry® Device Software version 4.5 · BlackBerry® Curve™ 8330 smartphones · SDR299399 When you try to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18827&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18827 Tue, 21 Jul 2009 00:00:00 EDT Wi-Fi enabled BlackBerry smartphones cannot access the BlackBerry Enterprise Server using a Wi-Fi connection · BlackBerry® Curve™ 8320 smartphone · BlackBerry® 8820 smartphone · BlackBerry® Pearl™ 8120 smartphone Wi-Fi® enabled BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13982&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13982 Tue, 16 Jun 2009 00:00:00 EDT What is the Voice Notes application · BlackBerry® Device Software version 4.3 and later Use the Voice Notes application to record a voice mail message. Voice notes are sent using the Multimedia Messaging Service (MMS). If your BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05452&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05452 Fri, 12 Jun 2009 00:00:00 EDT BlackBerry Curve smartphone randomly restarts after upgrading to BlackBerry Device Software 4.5 · BlackBerry® Curve™ 8310 smartphone · BlackBerry® Device Software version 4.5.0.110 The BlackBerry Curve smartphone ... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17840&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17840 Tue, 05 May 2009 00:00:00 EDT Nextel or Mike symbol is displayed as the network status indicator · BlackBerry® 6500 Series · BlackBerry® 7500 Series · BlackBerry® Curve™ 8350i smartphone The BlackBerry smartphone displays Nxtl or Mike instead of NXTL or MIKE in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02558&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02558 Tue, 05 May 2009 00:00:00 EDT Media card encryption modes · BlackBerry® smartphones Media card encryption is designed to protect the data stored on the media card and inserted in the BlackBerry smartphone. The media card can be encrypted using one of the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11663&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11663 Mon, 13 Apr 2009 00:00:00 EDT Email messages that are redirected to a subfolder in Microsoft Outlook are still arriving in the inbox on the BlackBerry smartphone with folder redirection disabled · BlackBerry® Enterprise Server software version 4.1 Service Pack 2 (4.1.2)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16212&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16212 Mon, 13 Apr 2009 00:00:00 EDT Connection error 65 · BlackBerry® Curve™ 8320 smartphone · BlackBerry® 8820 smartphone · Windows Live™ Messenger for BlackBerry® smartphones When the BlackBerry smartphone user tries to log in to Windows Live Messenger for BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17099&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17099 Wed, 08 Apr 2009 00:00:00 EDT Error Code 0x80040ff8 Check Documentation · BlackBerry® 8320 Curve™ smartphone · BlackBerry® Desktop Software 4.5 · Microsoft® Outlook® 2007 · Windows® XP When attempting wired synchronization of BlackBerry smartphone calendar items with... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16410&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16410 Mon, 16 Mar 2009 00:00:00 EDT Unable to play videos received over MMS · BlackBerry® Curve™ 8310 smartphone · BlackBerry® Device Software 4.5.0.81 · SDR305402 BlackBerry smartphone users registered on the Rogers™ wireless network, using the BlackBerry Curve 8310 with... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17706&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17706 Wed, 22 Apr 2009 00:00:00 EDT BlackBerry Client for IBM Lotus Sametime cannot be pushed over the wireless network to BlackBerry smartphones · BlackBerry® Enterprise Server software version 4.1 · BlackBerry® Client for IBM® Lotus® Sametime® · BlackBerry smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13588&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13588 Mon, 02 Mar 2009 00:00:00 EST Tips for using the Direct Connect service · BlackBerry® 6510 smartphone · BlackBerry® 7510  smartphone · BlackBerry® Curve™ 8350i smartphone *Using the Direct Connect service:* · To speak during a Direct Connect® call, hold the *Direct... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02909&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02909 Fri, 27 Feb 2009 00:00:00 EST Start GPS Navigation option in BlackBerry Maps is not available · BlackBerry® 8830 World Edition smartphone · BlackBerry® Curve™ 8330 smartphone · BlackBerry® Pearl™ 8130 smartphone · Verizon Wireless® network The Start GPS Navigation... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13397&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13397 Tue, 03 Feb 2009 00:00:00 EST Hide File Messages option does not function for some filed email messages · BlackBerry® Curve™ 8310 smartphone · BlackBerry® Device Software 4.2 and later · BlackBerry® Enterprise Server for Microsoft® Exchange · Microsoft® Exchange 2003... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16255&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16255 Thu, 22 Jan 2009 00:00:00 EST How to set up Dial-Up Networking using Bluetooth technology · BlackBerry® 8800 Series · BlackBerry® Curve™ 8300 Series · BlackBerry® Device Software 4.2 and later · BlackBerry® Pearl™ 8100 Series · Windows® Vista™ · Windows® XP Note:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12544&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12544 Tue, 06 Jan 2009 00:00:00 EST Configure the Direct Connect service options · BlackBerry® 6510 smartphone · BlackBerry® 7510 smarphone · BlackBerry® Curve™ 8350i smartphone To configure the Direct Connect® service options, complete the following steps: 1) On the Home... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02904&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02904 Wed, 17 Dec 2008 00:00:00 EST Placing a Direct Connect call · BlackBerry® 6510 smartphone · BlackBerry® 7510 smartphone · BlackBerry® Curve™ 8350i smartphone To place a Direct Connect® call, complete the following steps: 1) On the Home screen of the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02901&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02901 Wed, 17 Dec 2008 00:00:00 EST Place a one-time private Direct Connect call · BlackBerry® 6500 Series · BlackBerry® 7500 Series · BlackBerry® Curve™ 8350i smartphone To place a one-time private Direct Connect® call from a BlackBerry Curve 8350i smartphone, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02906&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02906 Wed, 17 Dec 2008 00:00:00 EST Create a Group Connect session · BlackBerry® Curve™ 8350i smartphone To create a Group Connect® session, complete the following steps: 1) Press the Send key on the BlackBerry smartphone. 2) In the My Number field, type the Group Connect... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16135&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16135 Tue, 16 Dec 2008 00:00:00 EST How to send contact information using Direct Send · BlackBerry® Curve™ 8350i smartphone To send a contact's information to another BlackBerry Curve 8350i smartphone user using Direct Send, complete the following steps: 1) In the Contacts... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16136&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16136 Tue, 16 Dec 2008 00:00:00 EST Send a Direct Connect alert · BlackBerry® 6510 smartphone · BlackBerry® 7510 smartphone · BlackBerry® 7520 smartphone · BlackBerry® Curve™ 8350i smartphone A Direct Connect® alert notifies a Direct Connect user that you want to speak with... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02907&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02907 Tue, 16 Dec 2008 00:00:00 EST Unable to create video files on the BlackBerry Pearl 8100 smartphone and the BlackBerry Curve 8300 smartphone The BlackBerry smartphone user is unable to create video files using the Camera on the BlackBerry Pearl 8100 smartphone and the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11901&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11901 Mon, 04 May 2009 00:00:00 EDT