BlackBerry Technical Solution Center - BlackBerry® 8800 Series http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 23 Nov 2009 05:28:10 EST The BlackBerry Administration Service does not display or detect the connected BlackBerry smartphone · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® 8800 Series When the BlackBerry Administration Service is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18402 Tue, 17 Nov 2009 00:00:00 EST Unable to receive MMS and WAP service books for T-Mobile branded BlackBerry smartphones · T-Mobile® branded BlackBerry® smartphones T-Moble branded BlackBerry smartphones are unable to receive the Multimedia Messaging Service (MMS) and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19400&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19400 Thu, 12 Nov 2009 00:00:00 EST Reminder notifications for calendar entries may not display on the BlackBerry smartphone · BlackBerry® 8830 World Edition smartphone · BlackBerry® Curve™ 8300 smartphone · BlackBerry® Desktop Manager · BlackBerry® Device Software 4.2.2 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13420&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13420 Mon, 09 Nov 2009 00:00:00 EST Disconnecting the BlackBerry smartphone during the Web Loader process returns a "JVM 205" error · BlackBerry® Device Software 4.2 Service Pack 2 (4.2.2)  · Calendar Patch Web Loader tool · BlackBerry® 8830 World Edition smartphone ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13708&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13708 Mon, 09 Nov 2009 00:00:00 EST Media types supported on the BlackBerry smartphone · BlackBerry® smartphones In the Media application on the BlackBerry smartphone, you can open media files such as videos, ring tones, pictures, and songs that are stored in the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05482 Sat, 24 Oct 2009 00:00:00 EDT Media application on the BlackBerry smartphone · BlackBerry® Desktop Software 4.2 and later · BlackBerry® Device Software 4.2 to 4.7.1 · BlackBerry® Pearl™ 8100 Series · BlackBerry® 8800 Series smartphone  · BlackBerry® Curve™ 8300 Series ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05485 Sat, 24 Oct 2009 00:00:00 EDT Enterprise Activation icon is missing on the BlackBerry 8800 smartphone · BlackBerry® 8800 smartphone The Enterprise Activation icon is not displayed on a BlackBerry 8800 smartphone that has not been activated. The Enterprise Activation... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12410&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12410 Wed, 07 Oct 2009 00:00:00 EDT How to turn on Standby mode using the Mute key · BlackBerry® smartphones with a trackball If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry smartphone. To turn... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13025&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13025 Wed, 07 Oct 2009 00:00:00 EDT Convert audio and video files for the media application on the BlackBerry smartphone · BlackBerry® Desktop Software 4.2 to 4.7 · BlackBerry® Device Software 4.2 to 4.7 · BlackBerry® Pearl™ 8100 Series  · BlackBerry® Curve™ 8300 Series ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05419&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05419 Sat, 03 Oct 2009 00:00:00 EDT Unknown error when opening .wav files on the BlackBerry 8830 World Edition smartphone · BlackBerry® 8830 World Edition smartphone · BlackBerry® Enterprise Server software version 4.1 Service Pack 3 (4.1.3) · BlackBerry® Internet Service... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13547&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13547 Fri, 02 Oct 2009 00:00:00 EDT BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected · BlackBerry® Desktop Manager · BlackBerry® 8800 Series · BlackBerry® Curve™ 8300 Series · BlackBerry® Pearl™ 8100 Series BlackBerry Desktop Manager... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11439&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11439 Fri, 02 Oct 2009 00:00:00 EDT Error "photo upload failed" is displayed when attempting to upload pictures to Facebook · BlackBerry® smartphones · Facebook® for BlackBerry® smartphones version 1.5 to 1.6.20 · SDR365259 · SDR350873 When uploading pictures to Facebook®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19482 Fri, 02 Oct 2009 00:00:00 EDT Connect a computer to the Internet using a CDMA or EVDO BlackBerry smartphone as a tethered modem · BlackBerry® 7130e smartphone · BlackBerry® 7250 smartphone · BlackBerry® 8130 smartphone · BlackBerry® 8703e smartphone · BlackBerry® 8830... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04664&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04664 Tue, 29 Sep 2009 00:00:00 EDT Error "Appointment deleted externally, changes will be lost and viewer closed" when viewing the Calendar on the BlackBerry smartphone · BlackBerry® 8800 series smartphones · BlackBerry® 8310 smartphone When a BlackBerry smartphone user... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13844&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13844 Mon, 28 Sep 2009 00:00:00 EDT How to import IT policy rules for BlackBerry Device Software 4.2 · BlackBerry® Device Software 4.2 · BlackBerry® Enterprise Server software version 4.0 (4.0.0) through 4.0 Service Pack 6 (4.0.6) for IBM® Lotus® Domino® · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05439&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05439 Mon, 21 Sep 2009 00:00:00 EDT Obtain driving directions · BlackBerry® Pearl™ 8100 smartphone · BlackBerry 8800 smartphone To obtain driving directions, complete the following steps: 1) On the Home screen, open Maps. 2) Press the Menu key and select Get Directions. 3)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05455&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05455 Fri, 11 Sep 2009 00:00:00 EDT When connecting a BlackBerry smartphone to a computer, the following message appears: "A Communication error occurred when attempting to establish connection to the device. Please reconnect the device to initiate a new connection." ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19239&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19239 Fri, 11 Sep 2009 00:00:00 EDT Error "Uncaught Exception: DSSMA Invalid state" is received when opening the messages folder · BlackBerry® 8100 Series · BlackBerry® 8703e smartphone · BlackBerry® 8800 Series  When the BlackBerry smartphone user attempts to access or open... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10859&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10859 Mon, 07 Sep 2009 00:00:00 EDT Set a GPS receiver to track BlackBerry smartphone movement · BlackBerry® Device Software versions 4.2 to 4.7 · BlackBerry smartphones If the BlackBerry smartphone has a built-in Global Positioning System (GPS) receiver, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12183&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12183 Tue, 01 Sep 2009 00:00:00 EDT "Service is not enabled for this handheld" error when logging into AOL Instant Messenger · BlackBerry® Curve™ 8320 smartphone · BlackBerry® 8820 smartphone · AOL® Instant Messenger™ service (AIM® service) 2. 1 for BlackBerry® smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16134&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16134 Fri, 21 Aug 2009 00:00:00 EDT How to troubleshoot built-in GPS issues on a BlackBerry smartphone · BlackBerry® smartphones with a built-in Global Positioning System (GPS) Built-in GPS can be used with BlackBerry® Maps and third-party mapping applications. When a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11950&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11950 Fri, 21 Aug 2009 00:00:00 EDT Send Voice Note application missing · BlackBerry® Pearl™ 8100 smartphone · BlackBerry® 8800 smartphone · BlackBerry® 8830 World Edition smartphone The Send Voice Note application is missing on the Home screen of the BlackBerry smartphone.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13992&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13992 Tue, 11 Aug 2009 00:00:00 EDT "BlackBerry Desktop Manager is running and needs to be closed" when installing BlackBerry Device Software · BlackBerry® 8830 World Edition smartphone · BlackBerry® Desktop Manager version 4.7 When installing the BlackBerry® Device Software,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18545&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18545 Tue, 21 Jul 2009 00:00:00 EDT Address book sync fails during wired sync with BlackBerry Desktop Software · BlackBerry 8830 smartphone · BlackBerry Desktop Manager Software version 4.7 · Microsoft® Outlook 2003 When you attempt to synchronize your BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18640&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18640 Tue, 21 Jul 2009 00:00:00 EDT Acquiring Service Connection message when activating over the wireless network · BlackBerry® 8830 World Edition smartphone · BlackBerry® Curve™ 8330 smartphone The BlackBerry smartphone displays the following message when attempting to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13381&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13381 Tue, 30 Jun 2009 00:00:00 EDT Wi-Fi enabled BlackBerry smartphones cannot access the BlackBerry Enterprise Server using a Wi-Fi connection · BlackBerry® Curve™ 8320 smartphone · BlackBerry® 8820 smartphone · BlackBerry® Pearl™ 8120 smartphone Wi-Fi® enabled BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13982&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13982 Tue, 16 Jun 2009 00:00:00 EDT What is the Voice Notes application · BlackBerry® Device Software version 4.3 and later Use the Voice Notes application to record a voice mail message. Voice notes are sent using the Multimedia Messaging Service (MMS). If your BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05452&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05452 Fri, 12 Jun 2009 00:00:00 EDT Media card encryption modes · BlackBerry® smartphones Media card encryption is designed to protect the data stored on the media card and inserted in the BlackBerry smartphone. The media card can be encrypted using one of the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11663&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11663 Mon, 13 Apr 2009 00:00:00 EDT Connection error 65 · BlackBerry® Curve™ 8320 smartphone · BlackBerry® 8820 smartphone · Windows Live™ Messenger for BlackBerry® smartphones When the BlackBerry smartphone user tries to log in to Windows Live Messenger for BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17099&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17099 Wed, 08 Apr 2009 00:00:00 EDT The wireless connection does not turn on when the Auto On/Off feature turns on the BlackBerry smartphone · BlackBerry® 8830 World Edition smartphone · BlackBerry® Storm™ 9530 smartphone The wireless connection does not turn on when the Auto... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16328&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16328 Tue, 07 Apr 2009 00:00:00 EDT BlackBerry Client for IBM Lotus Sametime cannot be pushed over the wireless network to BlackBerry smartphones · BlackBerry® Enterprise Server software version 4.1 · BlackBerry® Client for IBM® Lotus® Sametime® · BlackBerry smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13588&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13588 Mon, 02 Mar 2009 00:00:00 EST Start GPS Navigation option in BlackBerry Maps is not available · BlackBerry® 8830 World Edition smartphone · BlackBerry® Curve™ 8330 smartphone · BlackBerry® Pearl™ 8130 smartphone · Verizon Wireless® network The Start GPS Navigation... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13397&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13397 Tue, 03 Feb 2009 00:00:00 EST How to set up Dial-Up Networking using Bluetooth technology · BlackBerry® 8800 Series · BlackBerry® Curve™ 8300 Series · BlackBerry® Device Software 4.2 and later · BlackBerry® Pearl™ 8100 Series · Windows® Vista™ · Windows® XP Note:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12544&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12544 Tue, 06 Jan 2009 00:00:00 EST Tasks are randomly assigned a due date when synchronizing tasks with no due date When synchronizing tasks with no due date, those tasks are being randomly assigned a due date. The Tasks database or Intellisync® folder data is corrupt. ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14653&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14653 Thu, 10 Sep 2009 00:00:00 EDT BlackBerry smartphone does not recognize names or numbers in voice commands If first names are just single syllables and common names such as Bob, Rob, or Ed, saying the last name first brings up closer matches.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12233&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12233 Wed, 15 Apr 2009 00:00:00 EDT Unable to view documents such as Microsoft Word, Powerpoint or Excel which have been saved to the Micro SD card The Micro SD card can be used as a mass storage device to save unsupported media files. These files should be recognized by... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12846&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12846 Thu, 16 Jul 2009 00:00:00 EDT