BlackBerry Technical Solution Center - BlackBerry Bold 9000 http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 23 Nov 2009 05:33:45 EST Pictures are not displayed properly on the BlackBerry smartphone. · BlackBerry® Device Software 4.6 and 4.7 · BlackBerry smartphone   Images displayed on the BlackBerry® Storm™ Series smartphone do not display the colors properly. Images... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17531&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17531 Mon, 16 Nov 2009 00:00:00 EST BlackBerry Desktop Manager stops working · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Desktop Manager 4.6 · Microsoft® Outlook® 2003 While synchronizing the calendar, synchronization stops and produces the following error:   "Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18043&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18043 Fri, 13 Nov 2009 00:00:00 EST "Error code - 0x80040fb3" encountered when synchronizing address book entries with Chinese characters to BlackBerry smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Device Software version 4.6 · BlackBerry® Desktop Software ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17342&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17342 Fri, 13 Nov 2009 00:00:00 EST The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer · BlackBerry® Desktop Manager version 4.7 to 5.0 · BlackBerry® Bold 9000 smartphone · BlackBerry® Storm 9530 smartphone · MicroSD media card... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19717&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19717 Wed, 11 Nov 2009 00:00:00 EST Unable to view or edit Microsoft Excel charts or graphs with Documents To Go · BlackBerry® smartphones · BlackBerry® Device Software version 4.5 through 4.7 · Documents To Go® by DataViz® The BlackBerry smartphone user is unable to edit or... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18658&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18658 Wed, 11 Nov 2009 00:00:00 EST "This attachment type cannot be viewed on your device" is display when trying to open an attachment on a BlackBerry smartphone · BlackBerry® smartphone · BlackBerry® Enterprise Server software version 4.1 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17211&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17211 Mon, 09 Nov 2009 00:00:00 EST Media types supported on the BlackBerry smartphone · BlackBerry® smartphones In the Media application on the BlackBerry smartphone, you can open media files such as videos, ring tones, pictures, and songs that are stored in the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05482 Sat, 24 Oct 2009 00:00:00 EDT Media application on the BlackBerry smartphone · BlackBerry® Desktop Software 4.2 and later · BlackBerry® Device Software 4.2 to 4.7.1 · BlackBerry® Pearl™ 8100 Series · BlackBerry® 8800 Series smartphone  · BlackBerry® Curve™ 8300 Series ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05485 Sat, 24 Oct 2009 00:00:00 EDT Preloaded ring tones are missing from the BlackBerry smartphone · BlackBerry® Device Software versions 4.6.0 or 4.7.0 · SDR250722 Preloaded ring tones cannot be played on some BlackBerry smartphones. The preloaded ring tones are visible in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18657&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18657 Fri, 09 Oct 2009 00:00:00 EDT How to turn on Standby mode using the Mute key · BlackBerry® smartphones with a trackball If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry smartphone. To turn... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13025&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13025 Wed, 07 Oct 2009 00:00:00 EDT The BlackBerry smartphone is not recognized by ATT Communication Manager Software when attempting to use the tethered modem functionality · BlackBerry® Bold™ 9000 smartphone · ATT Communication Manager When attempting to use the ATT... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19735&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19735 Tue, 06 Oct 2009 00:00:00 EDT Convert audio and video files for the media application on the BlackBerry smartphone · BlackBerry® Desktop Software 4.2 to 4.7 · BlackBerry® Device Software 4.2 to 4.7 · BlackBerry® Pearl™ 8100 Series  · BlackBerry® Curve™ 8300 Series ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05419&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05419 Sat, 03 Oct 2009 00:00:00 EDT BlackBerry Messenger conversations are lost following an application load process of a BlackBerry smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Desktop Software version 4.7 BlackBerry smartphone users are unable to locate... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18406&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18406 Fri, 02 Oct 2009 00:00:00 EDT Images captured by the Camera do not always adhere to the specified zoom level · BlackBerry® Bold™ Series · BlackBerry® Device Software versions 4.6.0.294 and 4.6.0.224 · Issue Number: 355960 Images taken using the Camera in 640 x 480... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19721&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19721 Fri, 02 Oct 2009 00:00:00 EDT Error "photo upload failed" is displayed when attempting to upload pictures to Facebook · BlackBerry® smartphones · Facebook® for BlackBerry® smartphones version 1.5 to 1.6.20 · SDR365259 · SDR350873 When uploading pictures to Facebook®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19482 Fri, 02 Oct 2009 00:00:00 EDT Input system error. System is being restarted. · BlackBerry® 8707 smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Device Software versions 4.2.2.208, 4.6.0.167 and 4.6.0.244 · SDR304425 When using Japanese as the input language... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17696&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17696 Thu, 01 Oct 2009 00:00:00 EDT When picture size is set to small and zoom level is set to 2x, the resulting picture does not have the zoom applied · BlackBerry® smartphone · MKS355960 When the camera application is set with Picture Size: Small (640x480) and the zoom is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19501&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19501 Tue, 29 Sep 2009 00:00:00 EDT Unable to use the spell check utility on the BlackBerry® Bold 9000 smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Device Software 4.6.0.167 · SDR304425 When using the spell check utility on the BlackBerry Bold 9000 smartphone,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18383&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18383 Mon, 28 Sep 2009 00:00:00 EDT A description of the unread icons that appear on a BlackBerry smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Curve™ 8300 Series The following icons can be displayed on a BlackBerry smartphone when unread items are present:   ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16232&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16232 Mon, 14 Sep 2009 00:00:00 EDT Unable to find Contact groups with Japanese names in the Contacts application. · BlackBerry® Device Software version 4.6 · Issue Number 313223 When performing a "Find:" for a contact group, with the name in Japanese, the group will not... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19464&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19464 Fri, 04 Sep 2009 00:00:00 EDT Unable to make outgoing calls on the BlackBerry Bold 9000 smartphone · BlackBerry® Bold™ 9000 smartphone The BlackBerry Bold smartphone user may be unable to make outgoing calls in Mainland China when the Network Mode is set to 3G & 2G and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16233&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16233 Mon, 24 Aug 2009 00:00:00 EDT BlackBerry smartphone looses data connection to 3G network · BlackBerry® Bold™ 9000 smartphone The BlackBerry smartphone wireless network indicator displays 3G, but the BlackBerry logo beside it is missing.  The BlackBerry smartphone does... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17276&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17276 Mon, 24 Aug 2009 00:00:00 EDT How to troubleshoot built-in GPS issues on a BlackBerry smartphone · BlackBerry® smartphones with a built-in Global Positioning System (GPS) Built-in GPS can be used with BlackBerry® Maps and third-party mapping applications. When a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11950&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11950 Fri, 21 Aug 2009 00:00:00 EDT "Drivers not found" error when connecting BlackBerry smartphone to a computer · BlackBerry® Bold™ 9000 smartphone When you connect your BlackBerry smartphone to a computer you receive the following error message: Drivers not found The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18538&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18538 Tue, 11 Aug 2009 00:00:00 EDT How to manually switch wireless networks on a BlackBerry smartphone · BlackBerry smartphone · BlackBerry Device Software version 3.6 - 4.7 If the Network Selection Mode field is set to Automatic, the BlackBerry smartphone automatically... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02516&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02516 Thu, 06 Aug 2009 00:00:00 EDT Pictures stored on the media card are not viewable within 'All Pictures' · BlackBerry® Device Software version 4.6.0 · SDR368667 After hard resetting a BlackBerry smartphone with Content Protection enabled, pictures stored on the MicroSD... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19105&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19105 Thu, 01 Oct 2009 00:00:00 EDT Pushed applications do not arrive on some BlackBerry smartphone models · BlackBerry® Enterprise Server version 4.1 SP4 · BlackBerry® Bold 9000 smartphone Pushed applications do not arrive on the BlackBerry Bold smartphone. The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16162&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16162 Fri, 10 Jul 2009 00:00:00 EDT Missing SMS, Phone, and Email icons on the BlackBerry smartphone · BlackBerry® BoldTM 9000 smartphone SMS, Phone, and Email icons are missing from the BlackBerry Bold 9000 smartphone after the following error message: Uncaught Exception... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18536&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18536 Mon, 29 Jun 2009 00:00:00 EDT On-Board Device Memory does not display records while viewing the database within Advanced Backup and Restore · BlackBerry® Desktop Software · BlackBerry smartphones with On-Board Device Memory · SDR179175 When using the Advanced Backup and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18610&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18610 Fri, 19 Jun 2009 00:00:00 EDT Chinese character dates are reversed when reading HTML email at font size 9 or higher on the BlackBerry smartphone · BlackBerry® Curve™ 8900 smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Device Software version 4.6.0 and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18518&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18518 Thu, 18 Jun 2009 00:00:00 EDT What is the Voice Notes application · BlackBerry® Device Software version 4.3 and later Use the Voice Notes application to record a voice mail message. Voice notes are sent using the Multimedia Messaging Service (MMS). If your BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05452&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05452 Fri, 12 Jun 2009 00:00:00 EDT Unable to type in Traditional Jyutping after the BlackBerry smartphone has been restarted · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Curve™ 8900 smartphone · BlackBerry® Device Software 4.6.0.266 · BlackBerry® Device Software... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18242&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18242 Tue, 19 May 2009 00:00:00 EDT Media card encryption modes · BlackBerry® smartphones Media card encryption is designed to protect the data stored on the media card and inserted in the BlackBerry smartphone. The media card can be encrypted using one of the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11663&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11663 Mon, 13 Apr 2009 00:00:00 EDT Address book contacts display incorrectly when containing Chinese characters · BlackBerry® Device Software 4.6, 4.6.1 and 4.7 · SDR290461 After synchronizing with BlackBerry® Desktop Manager, Address Book contacts that contain Chinese... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17415&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17415 Fri, 20 Mar 2009 00:00:00 EDT Unable to synchronize address book entries containing Chinese characters to the BlackBerry Bold 9000 smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Device Software 4.6 · SDR259193 The following error message is received on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17631&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17631 Mon, 06 Apr 2009 00:00:00 EDT Icons missing on the BlackBerry Bold smartphone · BlackBerry® Bold™ 9000 smartphone · SDR258621 · SDR218711 Following several uncaught exceptions when the BlackBerry smartphone starts, some icons are not displayed on the BlackBerry Bold... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17689&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17689 Wed, 11 Mar 2009 00:00:00 EDT How to remove the SIM card from the BlackBerry Bold smartphone · BlackBerry® Bold™ 9000 smartphone To remove the Subscriber Identity Module (SIM) card, complete the following steps: 1) Place thumb or forefinger at the base of the SIM card... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17585&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17585 Thu, 12 Mar 2009 00:00:00 EDT BlackBerry Bold is unable to synchronize address book over Bluetooth using the Land Rover Car Kit · BlackBerry® Bold™ smartphone · Land Rover® · SDR157738 When paired over Bluetooth® with a Land Rover automobile, the BlackBerry Bold is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16435&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16435 Tue, 03 Feb 2009 00:00:00 EST Email messages are displayed in light gray font on the BlackBerry® Bold™ smartphone · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Internet Service Email messages are displayed in light gray font on the BlackBerry Bold smartphone. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16457&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16457 Thu, 22 Jan 2009 00:00:00 EST Change Password option is no longer available in Security options for BlackBerry Device Software 4.6 and later · BlackBerry® Device Software 4.6 and later When attempting to change the password on a BlackBerry smartphone, the option to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16433&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16433 Thu, 08 Jan 2009 00:00:00 EST Unable to receive MMS and IPPP for BIBS service books on a Rogers branded phone that is set up on T-Mobile · BlackBerry® Bold™ 9000 smartphone Unable to receive Multimedia Messaging Service (MMS) and Internet Protocol Proxy (IPPP) for BIBS... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16218&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16218 Tue, 23 Dec 2008 00:00:00 EST Unable to turn on Wi-Fi radio · BlackBerry® Bold™ 9000 smartphone · SDR216691 On the BlackBerry smartphone, in Manage Connections, the Wi-Fi radio cannot be turned on. This is a previously reported issue that has been escalated internally... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17030&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17030 Tue, 09 Dec 2008 00:00:00 EST