http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 09 Feb 2010 18:17:41 EST · BlackBerry® Desktop Software version 4.2 to 4.7 After installing BlackBerry Desktop Software, including Roxio Media Manager for BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12973&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12973 Tue, 09 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · Windows® XP · Windows Vista™ When you try to install the most current version of BlackBerry Desktop Manager, a series of four... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19480&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19480 Tue, 09 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 5.0 and later Desktop manager incorrectly prevents an eligible BlackBerry handheld  from being... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19948&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19948 Tue, 09 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 1.0 (Mac OS) · Microsoft® Entourage 2008  When synchronizing BlackBerry Desktop Manager with Microsoft Entourage 2008 Address Book, calendar... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19476&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19476 Tue, 09 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry smartphone BlackBerry Desktop Manager does not detect the BlackBerry smartphone when connected to the computer using a USB... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11439&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11439 Tue, 09 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · Wi-Fi® enabled BlackBerry® smartphones To load a personal certificate for Extensible Authentication Protocol Transport Layer Security... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13492&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13492 Tue, 09 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.2.2 to 5.0.1 · BlackBerry smartphone When attempting to synchronize organizer applications on the BlackBerry smartphone using... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15091&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15091 Tue, 09 Feb 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.1 to 5.0.1 · BlackBerry smartphones · Windows® When a BlackBerry smartphone user tries to connect to the Internet on a computer that is using... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11485 Tue, 09 Feb 2010 00:00:00 EST · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Device Software version 4.1. and later · BlackBerry® Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14967&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14967 Mon, 08 Feb 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.3 to 5.0.1 · BlackBerry® smartphones · Microsoft® Outlook® 2003 and 2007... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14818&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14818 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.3 to 5.0 · Microsoft® Outlook® 2002 to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15278&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15278 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry smartphones To use an East Asian input language on the BlackBerry smartphone, the East Asian Language pack... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17208&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17208 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · Microsoft® Outlook® 2010 This issue might occur in the following instances:   · When attempting to configure synchronization, the option... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20654&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20654 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop software version 5.0.1 · BlackBerry® smartphones · Windows® 7 On some computers with Windows 7, 64-bit edition,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20598&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20598 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14279&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14279 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.2 SP2 · Roxio® Media Manager for BlackBerry® smartphones When performing a full-version installation of BlackBerry Desktop Manager... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13477&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13477 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.1 to 5.0 · BlackBerry smartphones To perform a full backup of the BlackBerry smartphone data, complete the following steps: 1) Connect the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12487&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12487 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Software · BlackBerry smartphone · BlackBerry® Enterprise Server Frequent email messages from network@etpXX.etp.XX.blackberry.net... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04254&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04254 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Software version 3.5 to 5.0 · BlackBerry® smartphone · Windows Vista™ and Windows® XP Troubleshooting any issues with a BlackBerry smartphone connected to a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02640&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02640 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® smartphone · BlackBerry® Desktop Software version 4.1 to 5.0 SP1  · BlackBerry® Device Software version 4.1 to 5.0 · BlackBerry® Smart Card Reader... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16158&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16158 Fri, 05 Feb 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.0 to 5.0 · Windows® 2000 · Windows® XP · Windows Vista™ One of the following error messages appears... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03490&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03490 Thu, 04 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry smartphones · Microsoft® Outlook® Express · Microsoft® Outlook® 2003 · Microsoft® Outlook® 2007 · Windows® Contacts... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15294&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15294 Thu, 04 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.0 and 5.0 SP1 · Microsoft® Outlook® · Windows® 7 · Windows Vista™ · Windows® XP When attempting to synchronize... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14720&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14720 Thu, 04 Feb 2010 00:00:00 EST · BlackBerry® Desktop Software 5.0 · BlackBerry smartphones using a non-English input language · Issue Number 508127   When attempting to synchronize your BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20869&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20869 Wed, 03 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · Microsoft® Outlook® You receive the following error when attempting to configure the personal... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02807&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02807 Tue, 02 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager for MAC version 1.0   Most of the data on your BlackBerry smartphone, including email messages,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18776&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18776 Tue, 02 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 3.6 to 5.0 · BlackBerry® smartphones Past appointments entered in Microsoft® Outlook® do not synchronize... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10866&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10866 Tue, 02 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry® Internet Service · Microsoft® Outlook® 2003 and 2007... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20325&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20325 Tue, 02 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.3 · BlackBerry® Device Software version 4.3 · BlackBerry smartphones During a wired... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16261&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16261 Tue, 02 Feb 2010 00:00:00 EST · BlackBerry® Desktop software version 5.0.1 · BlackBerry® smartphones When a BlackBerry smartphone is connected to the BlackBerry Desktop Manager the IP Modem application... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20470&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20470 Tue, 02 Feb 2010 00:00:00 EST · BlackBerry® Desktop Software · BlackBerry® smartphone The messages icon from the home screen will not open. The messages folder is corrupt. Step 1 Backup the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19238&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19238 Tue, 02 Feb 2010 00:00:00 EST · BlackBerry® Device Software version 4.3 to 5.0 · BlackBerry® Desktop Manager version 4.7 to 5.0 SP1 To reset a BlackBerry smartphone to factory defaults, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18998&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18998 Tue, 02 Feb 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.2 to 5.0 · Microsoft® Outlook® version 2002/XP to 2007 · Oracle® Connector for Microsoft® Outlook® The calendar contained within... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10731&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10731 Fri, 29 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.0 - 5.0 · BlackBerry® Device Software version 4.0 - 5.0 · BlackBerry® Enterprise Server version 4.0 - 4.1.7 · BlackBerry smartphone A new encryption key can be... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02740&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02740 Fri, 29 Jan 2010 00:00:00 EST · BlackBerry® Desktop Redirector · BlackBerry® Enterprise Server To allow enterprise activation traffic when the BlackBerry Enterprise Server or... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16378&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16378 Fri, 29 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software versions 4.2 SP2 to 5.0 · BlackBerry® Internet Service · Yahoo!® Calendar To synchronize Yahoo! Mail address book, calendar, notepad,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13031&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13031 Thu, 28 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software · BlackBerry smartphone To force the detection of the BlackBerry smartphone using the Application Loader tool, complete one of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10144&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10144 Thu, 28 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager versions 4.3 to 5.0.1 · Windows® XP · Windows Vista™ The BlackBerry Desktop Manager... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16471&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16471 Wed, 27 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 1.0 (Mac OS) · BlackBerry smartphone · Apple Address... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20519&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20519 Wed, 27 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.1 or higher · BlackBerry® Device Software version 4.1 or higher · BlackBerry® Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04132&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04132 Wed, 27 Jan 2010 00:00:00 EST · BlackBerry® Browser · BlackBerry® Desktop Software version 3.6 to 5.0 · BlackBerry® smartphones To force a request for a fresh web page from the Internet Protocol (IP) proxy, you can clear the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03865&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03865 Wed, 27 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · Microsoft® Outlook® You receive the following error message when starting the BlackBerry Desktop Manager: No profiles configured for Microsoft Outlook There... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02179&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02179 Tue, 26 Jan 2010 00:00:00 EST · BlackBerry® Media Sync version 3.0 · Issue Number 477438 After installation or upgrade, BlackBerry Media Sync version 3.0 displays the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20599&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20599 Tue, 26 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry® Device Software version 4.0 to version 4.7 · BlackBerry® Messenger version 2.0 to version 5.0 · BlackBerry smartphone The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10151&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10151 Tue, 26 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 3.6 to 5.0.1  The atl.dll file needs to be registered with Microsoft Windows® in order for BlackBerry® Desktop Software to work properly. Register the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04840&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04840 Mon, 25 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry® Device Software version 4.2.2 · Microsoft® Outlook® The Birthday field of a contact does not... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16481&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16481 Mon, 25 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · Microsoft® Outlook® You receive the following error when synchronizing with the BlackBerry Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02432&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02432 Mon, 25 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 2.1 Service Pack 3 or later · Intellisync® You are unable to configure advanced logging and one of the following files is missing or generated with... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02046&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02046 Mon, 25 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.0 to 5.0 SP1 · BlackBerry® Device Software version 4.0 to 5.0 · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04461&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04461 Mon, 25 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.2 to 5.0.1 · Windows® · Issue Number: 467329 When clicking Configure Synchronization with BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13801&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13801 Fri, 22 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.3 to 5.0.1 · BlackBerry® Smartphone · IBM® Lotus Notes® · Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15735&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15735 Fri, 22 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.1 to 5.0 · BlackBerry® Device Software version 4.2 to 4.7 · Windows® 2000, Windows® XP, and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05196&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05196 Fri, 22 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.3 to 5.0 The following applications are supported for synchronization with BlackBerry Desktop Manager version 4.3 to 4.7: ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14730&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14730 Fri, 22 Jan 2010 00:00:00 EST · Microsoft® Windows Vista™ · BlackBerry® Desktop Manager When synchronizing the BlackBerry smartphone with BlackBerry Desktop Manager, the time zone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13815&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13815 Fri, 22 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager 4.1 · BlackBerry smartphone · SDR69763 · SDR69859 When you use BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05241&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05241 Fri, 22 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager versions 4.7 to 5.0.1 · BlackBerry® smartphone · Microsoft® Outlook® · Microsoft... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02048&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02048 Thu, 21 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.2 to 5.0.1 · BlackBerry smartphones · Microsoft® Outlook® 2003 to 2007... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11247 Wed, 20 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.1 to 5.0 · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphone  · Microsoft® Outlook® BlackBerry Desktop Manager version 4.1 to 4.3... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13073&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13073 Wed, 20 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry smartphone When the BlackBerry smartphone is connected to the computer, BlackBerry Desktop Manager does not detect the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00125&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00125 Wed, 20 Jan 2010 00:00:00 EST · Roxio® Media Manager for BlackBerry® smartphones version 5.0 · Windows® XP Each time the computer restarts, Windows Installer on the Windows XP operating system... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19218&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19218 Wed, 20 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.7 to 5.0 · SDR323960 When the AMD® USB Audio Filter... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18194&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18194 Tue, 19 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.0 to 5.0 · BlackBerry® Device Software version 4.0 to 4.7 · BlackBerry® Enterprise Server · BlackBerry smartphones In... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04297&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04297 Tue, 19 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software · BlackBerry® smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15812&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15812 Tue, 19 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.0 to 5.0.1 · BlackBerry® Device Software version 4.0 to 5.0 The synchronization process... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10178&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10178 Tue, 19 Jan 2010 00:00:00 EST · BlackBerry® Device Software version 4.1 to 4.7 The BlackBerry smartphone shows notification that a Short... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13104&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13104 Tue, 19 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.1 to 5.0.1 · BlackBerry smartphone · Windows® 98 to Windows® 7 When a BlackBerry smartphone synchronization fails, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01451&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01451 Tue, 19 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.0 to 5.0.1 Silent installation permits an administrator to install BlackBerry Desktop Software on a large number of computers without the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03744&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03744 Mon, 18 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry® Desktop Manager Version 1.0 (Mac OS) · BlackBerry smartphone · Microsoft® Outlook® · Yahoo!® Mail calendar · Apple... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18694&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18694 Mon, 18 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager for Mac version 1.0 · BlackBerry smartphones  The following tasks will delete all... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19915&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19915 Mon, 18 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry® Curve™ 8330 smartphone The BlackBerry smartphone user is receiving... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19466&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19466 Mon, 18 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager 4.5 to 5.0.1 When attempting to install BlackBerry Desktop Manager a white information box appears showing... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19300&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19300 Mon, 18 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 1.0 · BlackBerry smartphones · Mac OS® · SDR358500 When using BlackBerry Desktop Manager to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19631&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19631 Fri, 15 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software 2.1 to 5.0.1 · BlackBerry® Device Software 5.0 · IBM® Lotus Notes® · Microsoft® Outlook® · Microsoft® Outlook®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00729&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00729 Fri, 15 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.3 to 5.0.1 · BlackBerry® smartphones To restore all the data from a backup file to a BlackBerry smartphone, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10339&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10339 Fri, 15 Jan 2010 00:00:00 EST BlackBerry Desktop Manager does not detect the Palm software when using the Device Switch Wizard · BlackBerry® Desktop Software version 4.2 to 5.0.1 · Palm® software The BlackBerry® Desktop Manager does not detect the Palm software on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10722&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10722 Fri, 15 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.0 to 5.0 · BlackBerry® Device Software version 3.6 to 4.7 · BlackBerry smartphone   Application Loader is installed... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04537&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04537 Fri, 15 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.2 to 5.0 SP1 · BlackBerry smartphone There are two ways to clear databases from the BlackBerry smartphone: Warning: Make sure to back up... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10167&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10167 Fri, 15 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software   After installing a new version of BlackBerry® Desktop Manager overtop of a previous version, both... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12847&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12847 Fri, 15 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager 4.3 · Windows® Contacts · Windows Vista™ The BlackBerry smartphone user does not have the option to synchronize the Address Book on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14805&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14805 Thu, 14 Jan 2010 00:00:00 EST · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry® Desktop Manager 4.0 to 5.0 To activate a BlackBerry smartphone onto an existing account, perform one of the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16479&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16479 Thu, 14 Jan 2010 00:00:00 EST · BlackBerry® Curve 8300 smartphone · BlackBerry® Desktop Software version 4.6 When trying to save any Media (Multimedia Messaging Service (MMS), Pictures, Audio) to internal... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18459&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18459 Wed, 13 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.2 · Windows Vista™ There is no option to synchronize with Microsoft® Mail when running Windows Vista. When trying to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12284&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12284 Tue, 12 Jan 2010 00:00:00 EST · BlackBerry® 7130e smartphone · BlackBerry® 7250 smartphone · BlackBerry® 8130 smartphone · BlackBerry® 8703e smartphone · BlackBerry® 8830... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04664&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04664 Tue, 12 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · BlackBerry smartphones When synchronizing data from the BlackBerry smartphone using BlackBerry Desktop Manager, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00024&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00024 Mon, 11 Jan 2010 00:00:00 EST ·        BlackBerry® Desktop Software version 4.7, 5.0 ·        Yahoo! Sync ·        SDR287610 Desktop Manager will not allow you to input a password for a Yahoo!... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19315&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19315 Mon, 11 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.2.2 to 5.0.1 · Windows® XP · Windows Vista™ The following error message appears in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13916&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13916 Mon, 11 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software 4.5 and later · BlackBerry smartphone Note: This article has animated images. If the animations stop, click the Refresh or Reload... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16291&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16291 Mon, 11 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 5.0.1 · BlackBerry® Tour 9630 smartphone · Microsoft... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20303&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20303 Mon, 11 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager 4.1 and later · BlackBerry smartphones Ringtones are backed up in the content store database. This includes .Mp3 and .Mid ringtones.   Complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10505&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10505 Fri, 08 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software version 4.3 to 5.0 · BlackBerry smartphones When attempting to synchronize calendar entries between the computer and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16153&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16153 Fri, 08 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software · BlackBerry® Device Software · BlackBerry® smartphone The BlackBerry smartphone does not turn on, and the BlackBerry smartphone light-emitting diode... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04596&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04596 Fri, 08 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager 5.0.1  · Microsoft® Windows® 7 BlackBerry Desktop Manager 5.0.1 is the first supported version of BlackBerry Desktop Manager for use with Microsoft... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20359&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20359 Fri, 08 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software · BlackBerry smartphone The following error message appears when the application loader tool is used: Unable to complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04269&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04269 Fri, 08 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.0 to 5.0 · BlackBerry smartphones Perform the following steps to back up a BlackBerry smartphone: 1) Connect the BlackBerry smartphone to the computer... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11625&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11625 Fri, 08 Jan 2010 00:00:00 EST · BlackBerry® Enterprise Server versions 4.1 SP2 to SP4 · BlackBerry® Device Software versions 4.5 to 5.0 · SDR 180573 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19704&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19704 Fri, 08 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software 4.1 to 4.7 · BlackBerry smartphone · BlackBerry® Connect™ · Microsoft® Windows Mobile® device · Microsoft Windows® 2000,  Microsoft Windows® XP, and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04346&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04346 Fri, 08 Jan 2010 00:00:00 EST · BlackBerry® Desktop Software 4.0 - 4.7 · Windows® 2000 · Windows® XP When installing the BlackBerry Desktop Software on a computer that is running Windows 2000 or Windows XP, you receive the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03576&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03576 Thu, 07 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager version 4.3 to 5.0.1 · Microsoft® Outlook® After you configure the settings for organizer data... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15564&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15564 Thu, 07 Jan 2010 00:00:00 EST · BlackBerry® Desktop Manager · Windows® XP · Windows Vista™ When trying to query the standard modem in Microsoft Windows Device Manager the query... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16458&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16458 Thu, 07 Jan 2010 00:00:00 EST The BlackBerry Desktop Manager installation log files are located in the following locations: Windows XP Complete one of the following:   · Navigate to the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15947&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15947 Wed, 06 Jan 2010 00:00:00 EST