BlackBerry Technical Solution Center - BlackBerry® Enterprise Server for IBM® Lotus® Domino® http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 22 Nov 2009 21:28:22 EST The BlackBerry Administration Service reports an error in the browser window when accessing the login screen · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 5.0 for Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19920&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19920 Wed, 18 Nov 2009 00:00:00 EST The IBM Lotus Domino console or BlackBerry Messaging Agent log has Structured Query Language login errors and the BlackBerry Messaging Agent/"bes task" won't start · BlackBerry® Enterprise Server · Microsoft® SQL Server® · IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19725&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19725 Wed, 18 Nov 2009 00:00:00 EST Configure a remote SQL Server hosting the BlackBerry Configuration Database to authenticate services running as the Local System account · BlackBerry® Enterprise Server software version 4.0 and later for IBM® Lotus® Domino® · Microsoft® SQL... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12096&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12096 Wed, 18 Nov 2009 00:00:00 EST How to remotely wipe an installed microSD media card in a BlackBerry smartphone · BlackBerry® smartphones · BlackBerry® Enterprise Server · SDR197438 Remotely wiping an installed microSD media card in a BlackBerry smartphone. An installed... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17776&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17776 Wed, 18 Nov 2009 00:00:00 EST BlackBerry smartphone is activated without notice when connected to BlackBerry Web Desktop Manager 5.0 · BlackBerry® Enterprise Server version 5.0 · BlackBerry® Web Desktop Manager · SDR 334752 When a user who does not have an active... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18410&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18410 Tue, 17 Nov 2009 00:00:00 EST Troubleshooting wireless email reconciliation for BlackBerry Enterprise Server · BlackBerry® Device Software version 4.0 to 4.7 · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10939&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10939 Tue, 17 Nov 2009 00:00:00 EST Error when trying to deploy multiple instances of the IBM Lotus Sametime application · BlackBerry® Enterprise Server version 4.1 · IBM® Lotus® Sametime® version 1.2, 2.1, and 2.2 When setting up a software configuration, if multiple... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17588&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17588 Tue, 17 Nov 2009 00:00:00 EST Server Routing Protocol status shows as disconnected in the BlackBerry Administration Service due to leading or trailing whitespace in the Server Routing Protocol information · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19529&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19529 Tue, 17 Nov 2009 00:00:00 EST Configure BlackBerry Administration Service High Availability nodes to communicate via TCPPING instead of UDP · BlackBerry® Enterprise Server version 5.0.0 · SDR251193 · SDR347538 · ISN449254 In BlackBerry Enterprise Server version 5.0.0,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19436&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19436 Tue, 17 Nov 2009 00:00:00 EST Configure the BlackBerry Messaging Agent to authenticate with Microsoft SQL Authentication credentials · BlackBerry® Enterprise Server for IBM® Lotus® Domino® version 4.x When the BlackBerry Enterprise Server is configured to connect to the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04260&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04260 Tue, 17 Nov 2009 00:00:00 EST The BlackBerry Mailstore service is unable to access the Domino directory · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · SDR366662 · SDR369878 The administrator is unable to refresh the user list from the company... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19092&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19092 Mon, 16 Nov 2009 00:00:00 EST Procedure on BlackBerry Enterprise Server when upgrading IBM Lotus Domino Server · BlackBerry® Enterprise Server for IBM® Lotus® Domino® When the IBM Lotus Domino Server is upgraded, the BlackBerry Enterprise Server does not need to be... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12289&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12289 Mon, 16 Nov 2009 00:00:00 EST Relative Path fields for PIM Sync are blank when one or more BlackBerry smartphone users are moved to a Group in BlackBerry Manager · BlackBerry® Enterprise Server software version 4.1 Service Pack 4 to Service Pack 6 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16033&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16033 Mon, 16 Nov 2009 00:00:00 EST Configure PIM Synchronization Settings on a BlackBerry Enterprise Server for IBM Lotus Domino · BlackBerry® Enterprise Server software version 4.0 · IBM® Lotus® Domino® The MemoPad and Address Book applications can be synchronized... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04323&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04323 Mon, 16 Nov 2009 00:00:00 EST Unable to create a new BlackBerry smartphone user on a BlackBerry Enterprise Server version 5.0 for IBM Lotus Domino · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino®  When performing a specific search in trying to create... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19648&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19648 Mon, 16 Nov 2009 00:00:00 EST Filed email messages are moved back to the inbox when wireless reconciliation occurs · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · Issue Number 370522 A BlackBerry smartphone user files email messages into folders... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19189&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19189 Mon, 16 Nov 2009 00:00:00 EST Assertion failed: Deleted Memory handle which we did not allocate · BlackBerry® Enterprise Server version 5.0 · BlackBerry® Enterprise Server 4.1.6 Service Pack 6 · SDR360739 The BlackBerry Alert log has the following log lines:- [30000]... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19692&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19692 Mon, 16 Nov 2009 00:00:00 EST BlackBerry Messaging Agent delayed in picking up new mail and calendar items · BlackBerry® Enterpirse Server version 5.0 for IBM® Lotus® Domino® · IBM Lotus Domino version 8.0 and 8.0.2 In a IBM Lotus Domino version 8.0.0 to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18171&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18171 Mon, 16 Nov 2009 00:00:00 EST Microsoft SQL Server account requirements to add users to BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® SQL Server® 2000 and 2005 BlackBerry Enterprise Server administrators want to provide limited... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18163&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18163 Mon, 16 Nov 2009 00:00:00 EST Dispatcher, Synchronization, and Policy services will not start · BlackBerry® Enterprise Server for IBM® Lotus® Domino® version 4.0  and 4.1 · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.0 and 4.1 ·   The Dispatcher,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10661&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10661 Mon, 16 Nov 2009 00:00:00 EST APB messages generated and "File cannot be created 0x0108" reported in MAGT Log. · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · IBM Lotus Domino Server v6.5.6 Fix Pack 2 and Prior During the MIME to CD Conversion of certain... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15944&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15944 Mon, 16 Nov 2009 00:00:00 EST Installing BlackBerry Enterprise Server using Terminal Services in Application Mode · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus® Domino® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12073&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12073 Mon, 16 Nov 2009 00:00:00 EST Email deleted on BlackBerry Smartphone does not delete in IBM Lotus Notes · BlackBerry® Enterprise Server version 4.0 - 4.1 · IBM® Lotus® Domino® 6.5.1 - 8.5 Wireless email reconciliation does not occur for a BlackBerry device user.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10268&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10268 Mon, 16 Nov 2009 00:00:00 EST How to troubleshoot activation issues with BlackBerry Enterprise Server for IBM Lotus Domino environment · BlackBerry® Enterprise Server version 4.0 to 5.0 for IBM® Lotus® Domino® · BlackBerry® smartphone When a BlackBerry smartphone user... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10384&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10384 Mon, 16 Nov 2009 00:00:00 EST New Native Notes Encryption features in BlackBerry Enterprise Server 5.0 · BlackBerry® Enterprise Server 5.0 for IBM® Lotus® Domino® By default, when using BlackBerry Enterprise Server version 4.1 or later for IBM Lotus Domino in an... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18097&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18097 Mon, 16 Nov 2009 00:00:00 EST Event ID (10394): Call to NIFFindByName failed (Entry not found in index 0x0404) · BlackBerry® Enterprise Server software version 4.1 for IBM® Lotus® Domino® The following error message is displayed in the BlackBerry® Enterprise Server MAGT... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10727&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10727 Fri, 13 Nov 2009 00:00:00 EST Unable to change Folder Redirection settings from BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 SP2, SP3, and SP4 for IBM® Lotus® Domino®  · BlackBerry smartphones · SDR87708 · SDR130230  The administrator is unable to turn... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10621&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10621 Fri, 13 Nov 2009 00:00:00 EST How to enable wireless contact list and memo list synchronization in an IBM Lotus Domino environment · BlackBerry® Enterprise Server version 4.0 to 5.0 for IBM® Lotus® Domino® · BlackBerry smartphone · BlackBerry® Device Software version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04521&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04521 Thu, 12 Nov 2009 00:00:00 EST Duplicate messages received on BlackBerry smartphone IBM® Lotus® Domino® version 8.0 SP1 BlackBerry® Enterprise Server version 4.1 SP5 SDR 200037 BlackBerry smartphone users receive duplicate messages on their BlackBerry smartphones. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15953&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15953 Thu, 12 Nov 2009 00:00:00 EST Sending an email message to a BlackBerry smartphone in an IBM Lotus Domino environment · BlackBerry® Enterprise Server for IBM® Lotus® Domino® The Domino mail files, domino tasks and BlackBerry Server components work together to provide a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19377&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19377 Wed, 11 Nov 2009 00:00:00 EST BlackBerry smartphone users are not functional after restarting the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.1 for IBM® Lotus® Domino® · SDR277847 After starting the BlackBerry Enterprise Server, the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17173&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17173 Wed, 11 Nov 2009 00:00:00 EST How to turn on folder redirection for subfolders that receive new email messages · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus® Domino® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04297&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04297 Wed, 11 Nov 2009 00:00:00 EST Configure BlackBerry Enterprise Server proxy settings using Proxy Auto Configuration (PAC) script · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10880&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10880 Wed, 11 Nov 2009 00:00:00 EST "Server not responding" error message appears during enterprise activation · BlackBerry® Enterprise Server version 4.0 to 4.1 SP6 · IBM® Lotus® Domino® · IBM® Lotus Notes®  You receive the following error message on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10108&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10108 Mon, 09 Nov 2009 00:00:00 EST Default behaviour of BlackBerry smartphones when replying to email messages with an attachment · BlackBerry® smartphone · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · IBM® Lotus Notes®  The default behavior of BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10987&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10987 Mon, 09 Nov 2009 00:00:00 EST Debug log level, disabling and settings. · BlackBerry® Enterprise Server version 4.1.3 · IBM® Lotus® Domino® The administrator will see this log line after doing a load BlackBerry Enterprise Server. Log level is set to DEBUG... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15366&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15366 Mon, 09 Nov 2009 00:00:00 EST When moving to a different IBM Lotus Sametime server, BlackBerry smartphone users are not able to connect from the BlackBerry smartphone. The BBIM Log shows [ 8000021c] · BlackBerry® Enterprise Server software version 4.1 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14187&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14187 Mon, 09 Nov 2009 00:00:00 EST Fields returned by a Address Book Lookup in BlackBerry smartphones · BlackBerry® Enterprise Server version 2.2 to 4.1 When you perform a remote Domino Directory or Notes Address Book (NAB) lookup from a BlackBerry smartphone, the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04796&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04796 Mon, 09 Nov 2009 00:00:00 EST Upgrade the BlackBerry Enterprise Server software from version 4.0 to version 4.1.2 · BlackBerry® Enterprise Server version 4.0 to 4.1 SP2 for IBM® Lotus® Domino® The recommended upgrade path is based on the BlackBerry® Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11870&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11870 Mon, 09 Nov 2009 00:00:00 EST How to open the server copy of the address book on Lotus Domino Server · BlackBerry® Enterprise Server for IBM® Lotus® Domino® The following steps will explain how to open the IBM Lotus Domino server copy of a user's address book. 1.  Open... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19226&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19226 Mon, 09 Nov 2009 00:00:00 EST Calendar entries are not updated consistently on the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 and 5.0 for IBM® Lotus® Domino® · Issue Number: 252022 If existing or new calendar entry has updates/notifications (such... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19401&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19401 Mon, 09 Nov 2009 00:00:00 EST PIM Sync field resets to default value after making changes to BlackBerry smartphone user's properties · BlackBerry® Enterprise Server version 4.1 SP5 and SP6 for IBM® Lotus® Domino® · BlackBerry Enterprise Server version 5.0 for IBM Lotus... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15595&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15595 Fri, 06 Nov 2009 00:00:00 EST Memory leak occurred if a user opened an image in an email message using the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · SDR241687 During the shutdown process of the BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19348&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19348 Fri, 06 Nov 2009 00:00:00 EST Enterprise Activation process stops at 98% while initializing the time zones database on the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 4.1 SP6 for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17645&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17645 Thu, 05 Nov 2009 00:00:00 EST How to rebuild the folder structure for the BlackBerry state database and BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 and 4.1 for IBM® Lotus® Domino® · BlackBerry smartphone Complete the following steps to rebuild the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11664&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11664 Thu, 05 Nov 2009 00:00:00 EST Unable to open attachment on BlackBerry smartphone when clicking in line icon · BlackBerry® Enterprise Server versions 4.1 SP6 and 5.0 · BlackBerry® Device Software versions 4.5 and 4.6.0.128 · BlackBerry smartphones · SDR206872 After... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17110&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17110 Tue, 03 Nov 2009 00:00:00 EST Threading model for BlackBerry Enterprise Server software version 4.0, 4.1 and 5.0 for IBM Lotus Domino · BlackBerry® Enterprise Server software version 4.0, 4.1 and 5.0 for IBM® Lotus® Domino® · SDR71932 Background The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04909&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04909 Mon, 02 Nov 2009 00:00:00 EST How to install and set up SNMP for the BlackBerry Monitoring Service · BlackBerry® Monitoring Service · BlackBerry® Enterprise Server version 4.0 · BlackBerry® Enterprise Server version 4.1 To install the Simple Network Management Protocol... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12855&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB12855 Mon, 02 Nov 2009 00:00:00 EST "Keystore was tampered with, or password was incorrect" error appears in the BlackBerry Administration Service - Application Server logs and the BlackBerry Administration Service-Application Server is unable to stay started · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18260&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18260 Tue, 27 Oct 2009 00:00:00 EDT How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance · BlackBerry® Enterprise Server version 2.1 to 4.1 for IBM® Lotus® Domino®  · BlackBerry® Enterprise Server version 2.1 to 5.0 for Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03112&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03112 Tue, 27 Oct 2009 00:00:00 EDT How to perform a cutover to another BlackBerry Enterprise Server instance in an IBM Lotus Domino environment · BlackBerry® Enterprise Server versions 4.0 and 4.1  for IBM® Lotus® Domino® Background Before completing the installation... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04261&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04261 Mon, 26 Oct 2009 00:00:00 EDT Move from a Microsoft SQL Server Desktop Engine database to a Microsoft SQL Server database · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 3.6 to 4.1 for Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12247 Thu, 22 Oct 2009 00:00:00 EDT BlackBerry Enterprise Server version 5.0 MR3 does not update as expected · BlackBerry® Enterprise Server version 5.0 MR3 for IBM® Lotus® Domino® An issue has been identified that prevents certain fixes in BlackBerry Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19901&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19901 Wed, 21 Oct 2009 00:00:00 EDT HKEY_CURRENT_USER registry key is not updated after BlackBerry Configuration Database name change · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry® Desktop Manager · IBM® Lotus® Domino® · Microsoft® Exchange Two registry keys... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04019&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04019 Tue, 20 Oct 2009 00:00:00 EDT How to merge unknown or Desktop address book databases using Desktop Manager BlackBerry Enterprise Server 4.1 SP2 - SP4 Handheld code 4.5 and higher SDR180573 SDR306079 SDR197633 Customer's can have multiple address book databases after... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19704&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19704 Wed, 14 Oct 2009 00:00:00 EDT How to back up the BlackBerry Enterprise Server installation in an IBM Lotus Domino environment · BlackBerry® Enterprise Server version 4.0 and 4.1 for IBM® Lotus® Domino® Task 1 - Backup the data that is stored within IBM® Lotus® Domino®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11613&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11613 Wed, 07 Oct 2009 00:00:00 EDT How to import IT policy rules definitions for BlackBerry Device Software 5.0 and BlackBerry Messenger 5.0 BlackBerry® Enterprise Server software versions 4.0 and later The BlackBerry Enterprise Server does not require software version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19406&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19406 Wed, 07 Oct 2009 00:00:00 EDT Unable to add a BlackBerry smartphone user to BlackBerry Enterprise Server Small Business Edition as the number of licenses has been exceeded · BlackBerry® Enterprise Server - Small Business Edition 4.1 · IBM® Lotus® Domino® When attempting... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10665&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10665 Wed, 07 Oct 2009 00:00:00 EDT What is the BlackBerry state database · BlackBerry® Enterprise Server version 2.0 SP2 through 4.0 for IBM® Lotus® Domino® The BlackBerry state database was introduced in BlackBerry Enterprise Server version 2.0 SP2. The database is given a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01477&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01477 Tue, 06 Oct 2009 00:00:00 EDT BlackBerry Administration Service returns "EXCEPTION-com.rim.bes.bas.servicemanager.ServiceNotFoundException" when accessing the BAS component link · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · SDR353451 You receive... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18739&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18739 Tue, 06 Oct 2009 00:00:00 EDT The BlackBerry Enterprise Server crashes while processing an HTML message · BlackBerry® Enterprise Server version 4.1.6 to 4.1.6 MR2 for IBM® Lotus® Domino® · IBM® Lotus® Domino® 7.0 to 8.5  The BlackBerry Enterprise Server continues to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18028&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18028 Tue, 06 Oct 2009 00:00:00 EDT Prompted to use the BB50upgradeprep.exe tool when attempting to upgrade the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® The previous version of BlackBerry Enterprise Server has been... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18334&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18334 Tue, 06 Oct 2009 00:00:00 EDT BlackBerry Enterprise Server crashes while preparing MIME messages · BlackBerry® Enterprise Server software version 4.1 SP 6 for IBM® Lotus® Domino® · SDR200593 The BlackBerry Enterprise Server crashes while processing a specific... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19389&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19389 Tue, 06 Oct 2009 00:00:00 EDT How to prepare the BlackBerry Enterprise Server for multiple IBM Lotus Domino domains · BlackBerry® Enterprise Server versions 4.0 and 4.1 for IBM® Lotus® Domino® · SDR52708 Background Before installing BlackBerry Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05221&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05221 Tue, 06 Oct 2009 00:00:00 EDT Removed Calendar notice is not reconciled with BlackBerry smartphone or IBM Lotus Notes · BlackBerry® Enterprise Server version 4.0 or later for IBM® Lotus® Domino® · BlackBerry smartphone  · IBM® Lotus Notes®  One of the following issues... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13247 Tue, 06 Oct 2009 00:00:00 EDT How to configure BlackBerry Web Desktop Manager in an IBM Lotus Domino environment · BlackBerry® Enterprise Server version 4.1 for IBM® Lotus® Domino® · BlackBerry® Web Desktop Manager version 1.0 BlackBerry Web Desktop Manager is a web... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16155&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16155 Tue, 06 Oct 2009 00:00:00 EDT Unable to remove High Availability Server components from the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18795&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18795 Tue, 06 Oct 2009 00:00:00 EDT Reconciliation delays in BlackBerry Enterprise Server for IBM Lotus Domino · BlackBerry® Enterprise Server version 4.1 SP4 and SP5 for IBM® Lotus® Domino® · BlackBerry smartphone There are two timers that determine when email messages are... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15648&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15648 Tue, 06 Oct 2009 00:00:00 EDT Installation of the BlackBerry Enterprise Server fails and generates errors 1708 and 1603 in the Application Event Viewer · BlackBerry® Enterprise Server version 4.0 and 4.1 for IBM® Lotus® Domino® · SDR230360 A clean installation of the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16189&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16189 Mon, 05 Oct 2009 00:00:00 EDT License limit has exceeded · BlackBerry® Enterprise Server version 4.0 to 4.1 · IBM® Lotus® Domino® There are two license models for the BlackBerry Enterprise Server. The hard license model which is enforced and the soft license model which... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10666&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10666 Mon, 05 Oct 2009 00:00:00 EDT The BlackBerry Administration Service - Application Server continues to stop and restart · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18366&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18366 Fri, 02 Oct 2009 00:00:00 EDT An error was displayed when adding new Client Access License in the BlackBerry Administration Service console · BlackBerry® Enterprise Server version 5.0 One of the follow errors is displayed when adding new Client Access License (CAL) to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18409&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18409 Fri, 02 Oct 2009 00:00:00 EDT How to deploy BlackBerry Instant Messaging for IBM Lotus Sametime · BlackBerry® Enterprise Server version 4.1 for IBM® Lotus® Domino® · BlackBerry® Instant Messaging for IBM® Lotus® Sametime® 3.0 to 8.5 Background IBM Lotus Sametime... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05302&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05302 Fri, 02 Oct 2009 00:00:00 EDT BlackBerry smartphone users are unable to send or receive messages after being moved from an earlier BlackBerry Enterprise Server version to BlackBerry Enterprise Server version 4.1 SP6 MR5 · BlackBerry® Enterprise Server version 4.1 SP6... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18224&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18224 Fri, 02 Oct 2009 00:00:00 EDT Filed messages are appearing back in the Inbox after filing them from the BlackBerry smartphone · BlackBerry® Enterprise Server version 5.0 · IBM® Lotus Notes® · SDR370522 A BlackBerry user files a message on the BlackBerry smartphone in a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19130&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19130 Wed, 07 Oct 2009 00:00:00 EDT Red X error after sending an email message on the BlackBerry smartphone with the error "Unable to write to database because database would exceed its disk quota" · BlackBerry® Enterprise Server version 4.0 and 4.1 for IBM® Lotus® Domino®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14221&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14221 Fri, 02 Oct 2009 00:00:00 EDT What are the required permissions in the Microsoft SQL Server to create and manage the BlackBerry Configuration Database · BlackBerry® Enterprise Server software version 3.6 to 5.0 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03633&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03633 Fri, 02 Oct 2009 00:00:00 EDT "The MDS IS is unavailable. The installation cluster configuration is incorrect." error message appears in the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 When clicking on the BlackBerry Mobile Data System... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19190&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19190 Fri, 02 Oct 2009 00:00:00 EDT What are the transaction error messages · BlackBerry® Enterprise Server · BlackBerry smartphones An X appears beside an email message sent from a BlackBerry smartphone operating on a GPRS network. The Message Status field contains a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02960&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02960 Fri, 02 Oct 2009 00:00:00 EDT Upgrading Client Access License Keys · BlackBerry® Enterprise Server for Microsoft® Exchange 4.1 and 5.0 · BlackBerry® Enterprise Server for IBM® Lotus® Domino® 4.1 and 5.0   When upgrading to BlackBerry Enterprise Server version 5.0 the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18179&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18179 Fri, 02 Oct 2009 00:00:00 EDT "An attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement" · BlackBerry® Professional Software version 4.1  · BlackBerry Enterprise Server version 4.0 to 4.1 When using the setup application to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15451&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15451 Fri, 02 Oct 2009 00:00:00 EDT Unable to log in to BlackBerry Web Desktop Manager or BlackBerry Administration Service with IBM Lotus Domino mailbox credentials · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · BlackBerry Administration Service... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18152&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18152 Fri, 02 Oct 2009 00:00:00 EDT "70 Processing Stopped: Invalid PIN" appears in the IT Policy Status section of a BlackBerry smartphone user in the BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 SP4 · BlackBerry® Professional Software version 4.1 SP4 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16016&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16016 Wed, 30 Sep 2009 00:00:00 EDT How to set up Pull Authorization to grant or restrict access to specific web sites on the BlackBerry Browser · BlackBerry® Enterprise Server versions 4.0 and 4.1 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server versions 4.0 and 4.1... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10342&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10342 Thu, 01 Oct 2009 00:00:00 EDT "Failed to open user info note" error in IBM Lotus Domino Console · BlackBerry® Enterprise Server version 4.1 for IBM® Lotus® Domino® · IBM® Lotus® Domino® 6.5 to 8.0 · SDR316876 After restarting the BlackBerry® Enterprise Server, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15239&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15239 Tue, 29 Sep 2009 00:00:00 EDT Run Fixup, Updall, and Compact maintenance tasks for IBM Lotus Domino database · BlackBerry® Enterprise Server for IBM® Lotus® Domino® The BlackBerry Enterprise Server depends on existing databases, such as the mail files and the IBM®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02207&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02207 Mon, 28 Sep 2009 00:00:00 EDT BlackBerry Enterprise Server CPU utilization spikes to 100% · BlackBerry® Device Software 4.5 · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® The BlackBerry® Enterprise Server CPU utilization is excessively high... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16097&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16097 Mon, 28 Sep 2009 00:00:00 EDT How to import IT policy rules definitions for Java Apps 4.7.1 BlackBerry® Enterprise Server software versions 4.0 and later The BlackBerry Enterprise Server does not require software version updates to support new IT policy rules... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18153&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18153 Mon, 28 Sep 2009 00:00:00 EDT How to configure a proxy server for BlackBerry MDS Connection Service · BlackBerry® Enterprise Server version 4.1 SP2 to 4.1 SP6 To configure proxy settings for the BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11028&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11028 Mon, 28 Sep 2009 00:00:00 EDT Support for IBM NSFDbModifiedTimeByName API. · BlackBerry® Enterprise Server for IBM® Lotus® Domino® version 4.1 SP2 and later · IBM® Lotus® Domino® versions 6.5.6, 7.0.2 and later, 8.0 and later BlackBerry Enterprise Server 4.1.2 uses the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16241&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16241 Fri, 25 Sep 2009 00:00:00 EDT System Error 1069 occurs when starting BlackBerry Enterprise Server services · BlackBerry® Enterprise Server · BlackBerry® Professional Software · BlackBerry® Enterprise Server Resource Kit  · IBM® Lotus® Domino® · Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04045&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04045 Fri, 25 Sep 2009 00:00:00 EDT How to migrate BlackBerry smartphone user accounts from an existing BlackBerry Enterprise Server to a new BlackBerry Enterprise Server on a different mail platform. · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15361&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15361 Fri, 25 Sep 2009 00:00:00 EDT How to turn on or off rich content and inline images for BlackBerry smartphone users · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15931&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15931 Tue, 22 Sep 2009 00:00:00 EDT After password complexity requirements have been changed, the BlackBerry smartphone user is prompted for a key store password when one has not been set · BlackBerry® Device Software version 4.2 to 4.3 · SDR158194 When the password... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19488&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19488 Tue, 22 Sep 2009 00:00:00 EDT "Device Status Unknown" when try to push an application from a software configuration · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry smartphone · SDR202297 Software configurations are not pushed to the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19175&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19175 Mon, 21 Sep 2009 00:00:00 EDT "Device State Invalid Error" when trying to push a software configuration · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry smartphones · SDR117635 · SDR118056 · SDR180382 Software configurations are pushed incorrectly to the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10644&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10644 Mon, 21 Sep 2009 00:00:00 EDT A copy of an email message may appear in the Lotus Notes Trash unencrypted BlackBerry Enterprise Server 4.1, 5.0 IBM Lotus Domino has the following security feature: "When receiving unencrypted mail, encrypt before storing in your... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19558&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19558 Wed, 16 Sep 2009 00:00:00 EDT Unable to perform an address lookup · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry smartphone The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10401&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10401 Mon, 14 Sep 2009 00:00:00 EDT Your Address Book does not contain any cross certificates capable of authenticating the server · BlackBerry® Enterprise Server software version 2.2 IBM® Lotus® Domino® BlacBerry Enterprise Server Lotus Domino The BlackBerry Mobile Data... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02757&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02757 Fri, 11 Sep 2009 00:00:00 EDT How to optimize antivirus software on BlackBerry Enterprise Server · BlackBerry® Enterprise Server for IBM® Lotus® Domino® This article explains the interaction of the BlackBerry® Enterprise Server with email messages and messaging servers.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15454&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15454 Wed, 09 Sep 2009 00:00:00 EDT