BlackBerry Technical Solution Center - BlackBerry Enterprise Server for Microsoft Exchange

BlackBerry Technical Solution Center - BlackBerry Enterprise Server for Microsoft Exchange http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 09 Feb 2010 20:46:24 EST Unable to administer the BlackBerry Administration Service after using the BlackBerry Server Configuration tabs · BlackBerry® Enterprise Server version 5.0 · SDR299265 After editing the LDAP Password field on the Administration Service -... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18161&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18161 Tue, 09 Feb 2010 00:00:00 EST Assigning permissions for a BlackBerry Enterprise Server service account · BlackBerry® Enterprise Server for Microsoft® Exchange® · BlackBerry® Professional Software for Microsoft® Exchange · Microsoft® SQL Server® The following permissions... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02276&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02276 Tue, 09 Feb 2010 00:00:00 EST Unable to remove High Availability Server components from the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18795&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18795 Tue, 09 Feb 2010 00:00:00 EST "The MAPI subsystem cannot be correctly initialized and used" is encountered when installing the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange After the Server Routing Protocol (SRP)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04110&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04110 Tue, 09 Feb 2010 00:00:00 EST How to re-create the BlackBerry Enterprise Server MAPI profile · BlackBerry® Enterprise Server 2.1 to 5.0 for Microsoft® Exchange Warning: The following procedure requires modifying the computer registry.  This can cause substantial damage... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10285&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10285 Tue, 09 Feb 2010 00:00:00 EST Unable to receive email messages from the BlackBerry Enterprise Server to the BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry® smartphones The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11172&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11172 Tue, 09 Feb 2010 00:00:00 EST No mail flow for all users after a Microsoft Exchange failover using Double-Take · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® smartphones · Double-Take® for Microsoft® Exchange After performing a failover to a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17418&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17418 Tue, 09 Feb 2010 00:00:00 EST BlackBerry MailStore service will not start · BlackBerry® Enterprise Server for Microsoft® Exchange software version 5.0 The BlackBerry MailStore service is unable to be started by the BlackBerry Controller service. As well, Error code 5604... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20001&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20001 Tue, 09 Feb 2010 00:00:00 EST Send as permission is not enabled for a BlackBerry smartphone user · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphone A BlackBerry smartphone user is unable to send an email message. The BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17651&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17651 Tue, 09 Feb 2010 00:00:00 EST "LowLevelError 1209" appears in the agent log for BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange BlackBerry Enterprise Server is not redirecting messages to and from BlackBerry smartphones. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02385&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02385 Tue, 09 Feb 2010 00:00:00 EST Global Catalog server is unavailable - MAGT Log shows error "RIM_HrGWResolveProxy - Exception handled" & "RIM_HrGWResolveProxy(1) failed at pAddrBook->PrepareRecips" · BlackBerry® Enterprise Server version 4.1 SP4 for Microsoft® Exchange  ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15246&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15246 Fri, 05 Feb 2010 00:00:00 EST "Returned FAILED" appears in the BlackBerry Enterprise Server Mail Agent (MAGT) log · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · BlackBerry® Enterprise Server for Microsoft® Exchange The following message appears in the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11481&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11481 Fri, 05 Feb 2010 00:00:00 EST Dependency service does not exist or has been marked for deletion · BlackBerry® Enterprise Server versions 2.1 to 5.0 for Microsoft® Exchange · Windows Server® 2000, 2003 and 2008 R2  When starting a BlackBerry Enterprise Server service,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02004&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02004 Fri, 05 Feb 2010 00:00:00 EST Enterprise activation process stops responding when attempting to synchronize the Memos or Address Book · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.0 to 5.0  · BlackBerry® smartphone · Microsoft® Outlook® · SDR114761 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11639&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11639 Fri, 05 Feb 2010 00:00:00 EST "Failed to open the default message store" error message appears when opening the BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange® The following error is displayed when attempting to open BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10142&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10142 Fri, 05 Feb 2010 00:00:00 EST How to restrict address lookups by the Active Directory company attribute in one or more domains on the same BlackBerry Enterprise Server. · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® Exchange Server In an organization... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15923&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15923 Fri, 05 Feb 2010 00:00:00 EST How to turn on or off rich content and inline images for BlackBerry smartphone users · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15931&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15931 Fri, 05 Feb 2010 00:00:00 EST How to turn on global catalog referrals for a Microsoft Exchange Server · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® Exchange Server® version 2003 and 2007 · SDR196895 · SDR197522 · SDR118345 How to turn on global catalog... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16118&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16118 Fri, 05 Feb 2010 00:00:00 EST How to use CalSyncDump as a calendar debugging tool. · BlackBerry® Enterprise Server for Microsoft® Exchange® · CalSyncDump 4.1.6.4, 4.1.6.5 CalSyncDump is a utility that allows an export of the CalSyncState folder into a .csv file. This... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18718&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18718 Fri, 05 Feb 2010 00:00:00 EST Forward and reply flags may not appear correctly in Microsoft Outlook for BlackBerry Enterprise Server users. · BlackBerry® Enterprise Server version 3.6 and later · Microsoft® Exchange · SDR23990 When you reply to a message with Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03129&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03129 Fri, 05 Feb 2010 00:00:00 EST How to move a BlackBerry smartphone user between two BlackBerry Enterprise Servers that do not share the same database · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry smartphones To move a BlackBerry smartphone user from one... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03915&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03915 Fri, 05 Feb 2010 00:00:00 EST BlackBerry Enterprise Server may encounter issues in a Windows Server 2008 based Microsoft Active Directory environment · BlackBerry® Enterprise Server for Microsoft® Exchange (all versions) · Windows Server® 2008 · Microsoft® Active... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17325&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17325 Thu, 04 Feb 2010 00:00:00 EST Configuring synchronization for multiple address books with BlackBerry smartphone software 5.0 on BlackBerry Enterprise Server 5.0 · BlackBerry® Enterprise Server 5.0 · BlackBerry® Device Software version 5.0   With the BlackBerry Device... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18080&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18080 Thu, 04 Feb 2010 00:00:00 EST Unable to remove an oprhaned MDS activated PIN from BlackBerry smartphones registered · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.1 SP6 There is no option to remove an oprhaned PIN number from Devices Registered under... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18560&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18560 Thu, 04 Feb 2010 00:00:00 EST Enable wireless synchronization when there are duplicate desktop address books and wireless synchronization shows 'Not Available' · BlackBerry® Enterprise Server version 4.1 · BlackBerry® Device Software 4.5 to 4.7 · BlackBerry® smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19435&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19435 Thu, 04 Feb 2010 00:00:00 EST "IT policy was rejected so enterprise activation has been cancelled" message appears when activating a BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 to 5.0 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14328&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14328 Tue, 02 Feb 2010 00:00:00 EST How to set account permissions in Microsoft Exchange 2007 · BlackBerry Enterprise Server version 4.1 SP3 to 5.0 for Microsoft Exchange · Microsoft Exchange Server 2007 The following permissions are required for the BlackBerry Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12483&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12483 Tue, 02 Feb 2010 00:00:00 EST How to migrate the BlackBerry Enterprise Server from Microsoft Exchange Server 2000 or 2003 to Microsoft Exchange Server 2007 · BlackBerry® Enterprise Server version 4.1 SP3 to 5.0 SP1 for Microsoft® Exchange · Microsoft® Exchange Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14502&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14502 Tue, 02 Feb 2010 00:00:00 EST How to assign a BlackBerry smartphone user to a static mailbox agent on a BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.1 to 5.0 · BlackBerry smartphone This article describes how to set a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12766&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12766 Tue, 02 Feb 2010 00:00:00 EST Synchronization only synchronizes the Calendar application · BlackBerry® smartphone · BlackBerry® Enterprise Server versions 4.0 to 5.0 for Microsoft® Exchange When activating a BlackBerry smartphone over the wireless network the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10279&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10279 Tue, 02 Feb 2010 00:00:00 EST The BlackBerry Administration Service reports an error in the browser window when accessing the login screen · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 5.0 for Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19920&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19920 Tue, 02 Feb 2010 00:00:00 EST "HTTP error 413 request entity too large" is received when attempting to browse to a web page using the BlackBerry Browser · BlackBerry® Enterprise Server · BlackBerry smartphone When attempting to browse to a web page using the BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17318&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17318 Tue, 02 Feb 2010 00:00:00 EST "Unlisted Message Error" when sending a meeting request from the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 SP4 and earlier for Microsoft® Exchange · BlackBerry® Professional Software · BlackBerry smartphones ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05031&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05031 Tue, 02 Feb 2010 00:00:00 EST Network problems prevent a connection to the Microsoft Exchange Server · BlackBerry® Enterprise Server software version 2.1 for Microsoft® Exchange When editing the Messaging Application Programming Interface (MAPI) profile while installing... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01727&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01727 Tue, 02 Feb 2010 00:00:00 EST What is the Policy Resend Interval? · BlackBerry® Enterprise Server for Microsoft® Exchange The Policy Resend Interval is an IT policy that can be set to automatically send IT policy information at a specified interval to all BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03104&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03104 Tue, 02 Feb 2010 00:00:00 EST Missing IT Policy Rules in the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange The following IT Policy rules are... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19395&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19395 Tue, 02 Feb 2010 00:00:00 EST Error "Unknown error encountered" when attempting to open an attachment from a BlackBerry smartphone · BlackBerry® Enterprise Server version 5.0 for Microsoft®Exchange · BlackBerry smartphone When any BlackBerry smartphone user on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19439&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19439 Tue, 02 Feb 2010 00:00:00 EST Unable to synchronize a Microsoft Outlook contact image with the BlackBerry smartphone · BlackBerry® Device Software version 4.2 to 4.7 · BlackBerry smartphones · Microsoft® Outlook® 2000 to 2007 The image for a contact in Microsoft... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17763&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17763 Thu, 28 Jan 2010 00:00:00 EST Unable to send or receive email messages and wireless synchronization is not working on the BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange   Unable to send or receive email messages, and wireless... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16224&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16224 Thu, 28 Jan 2010 00:00:00 EST How to configure LDAP for the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 3.5 to 5.0 The LDAPDomain, LDAPSearch, LDAPport, LDApssl, and LDAPALPSearch registry entries are used to configure the Lightweight Directory... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03193&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03193 Thu, 28 Jan 2010 00:00:00 EST BlackBerry Synchronization Service errors recorded in the application log file Event ID 36027 · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.1 SP 7 · Issue Number 0120183 Error messages are logged in the application log... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20530&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20530 Thu, 28 Jan 2010 00:00:00 EST Hung threads in BlackBerry Enterprise Server agent logs · BlackBerry® Enterprise Server version 4.1 SP6 MR7 for Microsoft® Exchange The agent log displays the following errors: [20717] (11/23 08:48:21.027):{0x1F50}... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20211&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20211 Thu, 28 Jan 2010 00:00:00 EST How to troubleshoot one-way wireless calendar synchronization issues · BlackBerry® smartphone · BlackBerry® Enterprise Server versions 2.1 to 5.0 for Microsoft® Exchange · Microsoft® Exchange Server version 5.5 to 2007 Wireless calendar... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05270&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05270 Thu, 28 Jan 2010 00:00:00 EST Corruption of the MAPI shared memory heap . BlackBerry® Enterprise Server for Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20449&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20449 Thu, 28 Jan 2010 00:00:00 EST BlackBerry Messaging Agent log shows "Failed to read 001e6602 reg value from the BlackBerry MAPI profile" · BlackBerry® Enterprise Server version 5.0 to 5.0 MR3 In the Event Viewer > Application Logs, you should see the following: Event... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19074&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19074 Wed, 27 Jan 2010 00:00:00 EST Japanese characters do not display correctly in the calendar items for BlackBerry smartphone users · BlackBerry® Enterprise Server version 4.0, 4.1 and 5.0 for Microsoft® Exchange · Microsoft® Exchange 5.5 SP4, 2000, 2003, 2007 and 2010 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14757&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14757 Wed, 27 Jan 2010 00:00:00 EST How to remove a decommissioned BlackBerry Enterprise Server from BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange® · Microsoft® SQL... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14322&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14322 Tue, 26 Jan 2010 00:00:00 EST How to set up Pull Authorization to grant or restrict access to specific web sites on the BlackBerry Browser · BlackBerry® Enterprise Server versions 4.0 to 5.0 SP1 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server versions 4.0 to 5.0... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10342&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10342 Tue, 26 Jan 2010 00:00:00 EST How to install Microsoft Exchange Server Messaging Application Programming Interface Client and Collaboration Data Objects 1.2.1 · BlackBerry® Enterprise Server version 4.1 SP4 to 5.0 for Microsoft® Exchange · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15779&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15779 Tue, 26 Jan 2010 00:00:00 EST "Cannot add evaluation license key to non-evaluation license key." is displayed when adding a new Client Access License in the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 One of the following errors is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18409&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18409 Tue, 26 Jan 2010 00:00:00 EST How to enable private contact subfolder synchronization · BlackBerry® Enterprise Server for Microsoft® Exchange version 5.0 · BlackBerry® Web Desktop Manager version 5.0 · Microsoft® Exchange 2003 and 2007 Contact subfolder synchronization... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19155&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19155 Tue, 26 Jan 2010 00:00:00 EST Unable to assign the BlackBerry smartphone to a user on BlackBerry Manager · BlackBerry® smartphone · BlackBerry® Device Software · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry® Enterprise Server for Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13372&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13372 Mon, 25 Jan 2010 00:00:00 EST "Keystore was tampered with, or password was incorrect" error appears in the BlackBerry Administration Service - Application Server logs and the BlackBerry Administration Service cannot be accessed · BlackBerry® Enterprise Server version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18260&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18260 Wed, 27 Jan 2010 00:00:00 EST How to format the user import CSV file when importing users from the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 · BlackBerry Administration Service The BlackBerry Administration Service uses a .csv file to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19858&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19858 Mon, 25 Jan 2010 00:00:00 EST Calendar reminder appears on the BlackBerry smartphone after being dismissed in Microsoft Outlook · BlackBerry® Enterprise Server version 3.6 to 5.0 · BlackBerry smartphone · Microsoft® Exchange 5.5 to 2007 · Microsoft® Outlook® 2000 to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15258&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15258 Sat, 23 Jan 2010 00:00:00 EST Moving users from a BlackBerry Enterprise Server Exchange Domain to a BlackBerry Enterprise Server IBM Lotus Domino Domain · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · BlackBerry® Enterprise Server for Microsoft® Exchange Use... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17845&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17845 Sat, 23 Jan 2010 00:00:00 EST Calendar not synchronizing wirelessly between the BlackBerry smartphone and Microsoft Outlook · BlackBerry® smartphone · BlackBerry® Enterprise Server version 4.0 and 4.1.0 · Microsoft® Exchange · Microsoft® Outlook® Problem 1   When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03793&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03793 Fri, 22 Jan 2010 00:00:00 EST Meeting request acceptance fails on the BlackBerry smartphone when meeting regeneration is turned on · BlackBerry® Enterprise Server software versions 4.0 to 4.1.5 for Microsoft® Exchange · BlackBerry smartphones · Microsoft Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04081&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04081 Fri, 22 Jan 2010 00:00:00 EST Error "Server Routing Protocol (SRP) Identifier or SRP Authentication Key is invalid" displayed when validating the SRP Authentication key, · BlackBerry® Enterprise Server for Microsoft® Exchange When installing the BlackBerry Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02939&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02939 Thu, 21 Jan 2010 00:00:00 EST Bundle versions of the BlackBerry Enterprise Server for Microsoft Exchange · BlackBerry® Enterprise Server version 4.1 to 5.0 SP1 for Microsoft® Exchange · BlackBerry® Professional Software version 4.1.4 to 4.1 SP4b for Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17611&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17611 Wed, 20 Jan 2010 00:00:00 EST How to use the Keep Messages option on the BlackBerry smartphone · BlackBerry® Enterprise Server  · BlackBerry® smartphone   The Keep Messages option allows configuration of the number of days to keep email messages on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13093&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13093 Wed, 20 Jan 2010 00:00:00 EST BlackBerry Controller service fails to start with "service-specific error code 5003" · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.0 to 4.1  · BlackBerry® Professional Software for Microsoft® Exchange · SDR204119 When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16001&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16001 Wed, 20 Jan 2010 00:00:00 EST "Service failed to start, generating error 5305" appears numerous times in the Windows Event Log · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software The following error message appears in the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01018&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01018 Wed, 20 Jan 2010 00:00:00 EST <Service Account> has accepted on behalf of <User> · BlackBerry® Enterprise Server versions 4.0 and 4.1 · Microsoft® Exchange 2007 When a BlackBerry smartphone user receives a meeting request, the meeting organizer receives the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15904&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15904 Tue, 19 Jan 2010 00:00:00 EST "Not BlackBerry enabled" error is displayed when logging into BlackBerry Web Desktop Manager · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Web Desktop Manager · SDR350046 After successfully logging in to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18486&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18486 Tue, 19 Jan 2010 00:00:00 EST "An error occurred while performing a SQL statement" is displayed when trying to upgrade the database · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange  · Microsoft® SQL Server® · Microsoft® SQL Server® Desktop Engine... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04953&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04953 Mon, 18 Jan 2010 00:00:00 EST Configure BlackBerry Administration Service High Availability nodes to communicate via TCPPING instead of UDP in BlackBerry Enterprise Server 5.0.0 · BlackBerry® Enterprise Server version 5.0.0 · SDR251193 · SDR347538 · ISN449254 In... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19436&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19436 Mon, 18 Jan 2010 00:00:00 EST Best practices for installing a BlackBerry Enterprise Server for Microsoft Exchange Service Pack · BlackBerry® Enterprise Server version 4.0 and 4.1 for Microsoft® Exchange The following are recommended practices for installing the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10555&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10555 Mon, 18 Jan 2010 00:00:00 EST Free/Busy information is not displayed on the BlackBerry smartphone when Microsoft Exchange Server 2007 is running in native mode · BlackBerry® Enterprise Server software version 4.15 to 4.1.6 for Microsoft® Exchange · BlackBerry® Device... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15593&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15593 Mon, 18 Jan 2010 00:00:00 EST BlackBerryBackup.exe tool has been depreciated in BlackBerry Enterprise Server version 5.0.1 · BlackBerry® Enterprise Server version 5.0.1 The tool "BlackBerryBackup.exe" has been excluded from the BlackBerry Enterprise Server version 5.0.1... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20607&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20607 Fri, 15 Jan 2010 00:00:00 EST "This attachment type cannot be viewed on your device" is display when trying to open an attachment on a BlackBerry smartphone · BlackBerry® smartphone · BlackBerry® Enterprise Server software version 4.1 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17211&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17211 Fri, 15 Jan 2010 00:00:00 EST How to add an Active Directory group to Role Based Administration · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange · Microsoft® Active Directory® A Microsoft Active Directory group can be assigned to a BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17449&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17449 Fri, 15 Jan 2010 00:00:00 EST Application permissions are preventing a third-party application from loading on a BlackBerry smartphone · BlackBerry® Enterprise Server version 5.0 When installing or opening a third-party application such as Telenav®, the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19861&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19861 Fri, 15 Jan 2010 00:00:00 EST Meeting requests are not arriving on the BlackBerry smartphone, and "MAPI_E_NETWORK_ERROR(80040115)" is displayed in the BlackBerry Enterprise Server debug logs · BlackBerry® Enterprise Server version 3.6 to 5.0 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03794&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03794 Thu, 14 Jan 2010 00:00:00 EST Correct order to start and stop BlackBerry services · BlackBerry® Enterprise Server versions 4.0 and 4.1 for Microsoft® Exchange Important: Restarting the Controller or Dispatcher BlackBerry Enterprise Server services will delay email... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13718&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13718 Thu, 14 Jan 2010 00:00:00 EST Address Book contacts disappear following the BlackBerry Enterprise Server 5.0.1 Upgrade · BlackBerry® Enterprise Server version 5.0.1 Bundle 72 for Microsoft® Exchange · BlackBerry® Enterprise Server version 5.0.1 Bundle 72 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20277&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20277 Thu, 14 Jan 2010 00:00:00 EST "{USER}-CDOCalendar::ProcessWindowsTimezoneInfo- No Index value present" reported in Windows® Event Viewer Application Log for the BlackBerry Enterprise Server 5.0.0 installed on Windows Server 2008 · BlackBerry® Enterprise Server version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18396&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18396 Thu, 14 Jan 2010 00:00:00 EST Out Of Office text is not synchronized to Microsoft Exchange 2007 when updated from the BlackBerry smartphone · BlackBerry® Enterprise Server software version 4.1 SP4 and SP5 for Microsoft® Exchange · BlackBerry® Professional Software... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15155&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15155 Thu, 14 Jan 2010 00:00:00 EST "An unknown error occurred when processing your LDAP request. Please try again" occurs when performing certifcate search · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · S/MIME Support Package 4.5.0 When performing a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18775&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18775 Wed, 13 Jan 2010 00:00:00 EST Microsoft Outlook calendar is not updated when an appointment is created on the BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange Wireless calendar synchronization functions correctly from Microsoft® Outlook® to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02317&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02317 Wed, 13 Jan 2010 00:00:00 EST Unable to install the BlackBerry Enterprise Server using Terminal Services in Application Mode · BlackBerry® Enterprise Server for Microsoft® Exchange software version 4.0 to version 5.0 · BlackBerry® Enterprise Server for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12073&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12073 Wed, 13 Jan 2010 00:00:00 EST How to configure the BlackBerry MDS Connection Service in BlackBerry Enterprise Server version 5.0 to connect to a proxy server · BlackBerry® Enterprise Server for Microsoft® Exchange software version 5.0 · BlackBerry® Enterprise Server for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18680&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18680 Wed, 13 Jan 2010 00:00:00 EST When a meeting is updated and an attendee accepts the update from a BlackBerry smartphone, the tracking information in Microsoft Outlook is not updated · BlackBerry® Enterprise Server version 4.1 SP6 and 5.0 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18688&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18688 Tue, 12 Jan 2010 00:00:00 EST How to enable BlackBerry Enterprise Server version 5.0 SP1 MR1 to use Microsoft Exchange Web Services 2010 · BlackBerry® Enterprise Server version 5.0 SP1 MR1 · Microsoft® Exchange Server® 2010 · Microsoft Client Access Server (CAS) ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20157&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20157 Tue, 12 Jan 2010 00:00:00 EST BlackBerry Monitoring Service 5.0.1 is showing a blank page. · BlackBerry® Enterprise Server version 5.0.1 · BlackBerry Monitoring Service version 5.0.1 When the user tries to access the BlackBerry Monitoring Service 5.0.1 URL, the page... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19350&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19350 Wed, 13 Jan 2010 00:00:00 EST "MAPI Initialize error 80004005" error message appears while creating or editing a Messaging Application Programming Interface (MAPI) profile · BlackBerry® Enterprise Server for Microsoft® Exchange · Microsoft® Exchange Server® version 5.5... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01637&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01637 Tue, 12 Jan 2010 00:00:00 EST BlackBerry Enterprise Server support for Microsoft Exchange 2010 · BlackBerry® Enterprise Server version 5.0 SP1 MR1 · Microsoft® Exchange 2010 To view the details of supporting the BlackBerry Enterprise Server in a Microsoft Exchange 2010... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20412&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20412 Mon, 11 Jan 2010 00:00:00 EST BlackBerry Enterprise Server central processing unit utilization spikes to 100% · BlackBerry® Device Software version 4.5 · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 4.1... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16097&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16097 Mon, 11 Jan 2010 00:00:00 EST How to use handheldcleanup.exe when moving mailboxes in Microsoft Exchange · BlackBerry® Enterprise Server versions 2.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphones To run the handheldcleanup.exe tool, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00140&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00140 Sun, 10 Jan 2010 00:00:00 EST "Access Denied: Insecure SSL Request" Error message appears on BlackBerry smartphone. · BlackBerry® Client for IBM® Lotus® Connections · BlackBerry® Enterprise Server versions 4.1.6 and earlier  When attempting to access a website using the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15117&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15117 Fri, 08 Jan 2010 00:00:00 EST How to update from Microsoft Exchange System Manager 2003 to Microsoft Exchange Server MAPI Client and Collaboration Data Objects version 1.2.1 · BlackBerry® Enterprise Server versions 4.1.3 to 5.0 for Microsoft® Exchange  · Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20099&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20099 Fri, 08 Jan 2010 00:00:00 EST How to merge unknown or Desktop address book databases on the BlackBerry smartphone using BlackBerry Desktop Manager · BlackBerry® Enterprise Server versions 4.1 SP2 to SP4 · BlackBerry® Device Software versions 4.5 to 5.0 · SDR 180573 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19704&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19704 Fri, 08 Jan 2010 00:00:00 EST The Invite Attendees option not available when creating a new appointment · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® smartphone When creating a new appointment on the BlackBerry smartphone,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14701&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14701 Thu, 07 Jan 2010 00:00:00 EST "Error writing to Database" error message is displayed after the LDAP portion of the BlackBerry Enterprise Server 5.0 installation · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18197&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18197 Wed, 06 Jan 2010 00:00:00 EST Unable to install a BlackBerry Enterprise Server Maintenance Release · BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange When trying to install a BlackBerry Enterprise Server version 4.1 SP6 MR for Microsoft Exchange,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16425&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16425 Tue, 05 Jan 2010 00:00:00 EST Unable to receive message on BlackBerry smartphone "0x80004005" appears in Windows Application log · BlackBerry Enterprise Server® software versions 2.0 through 4.1 for Microsoft® Exchange · BlackBerry smartphones A BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01150&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01150 Tue, 05 Jan 2010 00:00:00 EST Enterprise activation fails after verifying encryption · BlackBerry® Enterprise Server software version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server software version 4.0 to 4.1 for Novell® GroupWise® · BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04394&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04394 Mon, 04 Jan 2010 00:00:00 EST Use the IEMS Test utility to verify that the BlackBerry Enterprise Server service account can access user mailboxes · BlackBerry® Enterprise Server for Microsoft® Exchange In certain situations, system administrators may need a quick method... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02091&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02091 Mon, 04 Jan 2010 00:00:00 EST When a mailbox delegate deletes a mail item, reconciliation does not occur on the original recipient's BlackBerry device · BlackBerry® Enterprise Server · Microsoft® Exchange When a Microsoft® Outlook® user has granted delegate permissions... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12269&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12269 Thu, 24 Dec 2009 00:00:00 EST "Transaction error - decryption error" is displayed when an email message is sent from a BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphones An X is displayed in the message list on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01608&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01608 Thu, 24 Dec 2009 00:00:00 EST