BlackBerry Technical Solution Center - BlackBerry® Enterprise Server for Microsoft® Exchange http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 23 Nov 2009 05:36:45 EST The BlackBerry Administration Service reports an error in the browser window when accessing the login screen · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 5.0 for Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19920&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19920 Wed, 18 Nov 2009 00:00:00 EST How to remotely wipe an installed microSD media card in a BlackBerry smartphone · BlackBerry® smartphones · BlackBerry® Enterprise Server · SDR197438 Remotely wiping an installed microSD media card in a BlackBerry smartphone. An installed... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17776&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17776 Wed, 18 Nov 2009 00:00:00 EST How to remove an old BlackBerry MDS Connection Service instance from the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 After a BlackBerry Enterprise Server instance has been removed from the domain and the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19096&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19096 Tue, 17 Nov 2009 00:00:00 EST Message flow ceases after installing the Windows Desktop Experience on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · Windows Server® 2008 After installing the Desktop Experience on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19467&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19467 Tue, 17 Nov 2009 00:00:00 EST The BlackBerry Administration Service does not display or detect the connected BlackBerry smartphone · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® 8800 Series When the BlackBerry Administration Service is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18402 Tue, 17 Nov 2009 00:00:00 EST Server Routing Protocol status shows as disconnected in the BlackBerry Administration Service due to leading or trailing whitespace in the Server Routing Protocol information · BlackBerry® Enterprise Server version 5.0 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19529&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19529 Tue, 17 Nov 2009 00:00:00 EST Troubleshooting wireless email reconciliation for BlackBerry Enterprise Server · BlackBerry® Device Software version 4.0 to 4.7 · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10939&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10939 Tue, 17 Nov 2009 00:00:00 EST Configure BlackBerry Administration Service High Availability nodes to communicate via TCPPING instead of UDP · BlackBerry® Enterprise Server version 5.0.0 · SDR251193 · SDR347538 · ISN449254 In BlackBerry Enterprise Server version 5.0.0,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19436&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19436 Tue, 17 Nov 2009 00:00:00 EST Large folder lists do not populate on the BlackBerry smartphone · BlackBerry® Enterprise Server versions 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server versions 4.0 to 4.1 for Novell® GroupWise® · BlackBerry smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10373&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10373 Tue, 17 Nov 2009 00:00:00 EST Maintenance Release (MR) installer does not create log entries in the "install_log.txt" BlackBerry® Enterprise Server Versions 4.1 to 5.0 for Microsoft® Exchange When installing a Maintenance Release (MR) on BlackBerry Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19129&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19129 Tue, 17 Nov 2009 00:00:00 EST BlackBerry smartphone is activated without notice when connected to BlackBerry Web Desktop Manager 5.0 · BlackBerry® Enterprise Server version 5.0 · BlackBerry® Web Desktop Manager · SDR 334752 When a user who does not have an active... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18410&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18410 Tue, 17 Nov 2009 00:00:00 EST Services fail to start and generate "error 5302" on BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software for Microsoft® Exchange When the BlackBerry Dispatcher, BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00075&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00075 Tue, 17 Nov 2009 00:00:00 EST Unable to add a user using the BlackBerry User Administration Tool · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server Resource Kit version 5.0 for Microsoft® Exchange · SDR362999 When trying... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18745&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18745 Tue, 17 Nov 2009 00:00:00 EST User name displayed as alias on calendar invitations · BlackBerry® Enterprise Server 4.1.6 MR 3 for Microsoft® Exchange · Microsoft® Exchange 2003 SP2 · Windows® 2003 SP2 BlackBerry Enterprise Server users are displayed as an alias on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17317&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17317 Tue, 17 Nov 2009 00:00:00 EST Assigning permissions for a BlackBerry Enterprise Server service account · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software for Microsoft® Exchange · Microsoft® SQL Server® The following permissions... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02276&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02276 Mon, 16 Nov 2009 00:00:00 EST How to perform a knife-edge cutover for BlackBerry Enterprise Server software · BlackBerry® Enterprise Server versions 4.0 and 4.1 · Microsoft® SQL Server® 2005 and 2000 · Microsoft® SQL Server® 2005 Express · Microsoft SQL Server Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10278&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10278 Mon, 16 Nov 2009 00:00:00 EST Email messages appear blank for BlackBerry smartphone users using a Microsoft Exchange 5.5 server · BlackBerry® Device Software 4.5, 4.6 or 4.7 · BlackBerry® Enterprise Server version 4.1 SP 6  for Microsoft® Exchange · Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16464&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16464 Mon, 16 Nov 2009 00:00:00 EST Recommendations for installing BlackBerry Enterprise Server Express or BlackBerry Enterprise Server - Small Business Edition · BlackBerry® Enterprise Server Express · BlackBerry® Enterprise Server - Small Business Edition · Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12314&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12314 Mon, 16 Nov 2009 00:00:00 EST "Mapi Failed to Initialize 8004010E" appears after configuring Role Based Administration · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange This is a role based administration issue. During the first launch of the Microsoft... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11210&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11210 Mon, 16 Nov 2009 00:00:00 EST Microsoft Outlook is installed on the same computer as the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 3.6 to 5.0 for Microsoft® Exchange · Microsoft® Outlook® Installing Microsoft Outlook on the same computer as... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10493&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10493 Mon, 16 Nov 2009 00:00:00 EST Unable to receive email messages from the BlackBerry Enterprise Server to the BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11172&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11172 Mon, 16 Nov 2009 00:00:00 EST Maintenance Release 7 asks for the BlackBerry Enterprise Server.msi file during installation · BlackBerry® Enterprise Server version 4.1 SP6 MR7 · SDR174343 When trying to apply Maintenance Release 7 for BlackBerry Enterprise Server version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19336&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19336 Mon, 16 Nov 2009 00:00:00 EST How to enable public contact folders for synchronization in the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · Microsoft® Outlook® Public folder synchronization can be enabled in the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19111&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19111 Mon, 16 Nov 2009 00:00:00 EST "BAS assignments unavailable – BUA test call failed, Check credentials and that BUA is configured for the correct domain" appears when previewing a migration using the BlackBerry Enterprise Transporter 5.0 · BlackBerry® Enterprise Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18779&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18779 Mon, 16 Nov 2009 00:00:00 EST Forwarding rule prevents wireless enterprise activation process and encryption key regeneration · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphone · Microsoft® Exchange 2000 to 2007 The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04485 Mon, 16 Nov 2009 00:00:00 EST Email messages are received on the BlackBerry smartphone but do not appear in Microsoft Outlook · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange Email messages are received on the BlackBerry smartphone, but they do not... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13863&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13863 Mon, 16 Nov 2009 00:00:00 EST "Unable to find CDO.DLL Version information" message displayed in the MAGT log on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software Although the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00798&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00798 Mon, 16 Nov 2009 00:00:00 EST How to re-create the BlackBerry Enterprise Server MAPI profile · BlackBerry® Enterprise Server version 2.1 to 5.0 for Microsoft® Exchange Warning: The following procedure requires modifying the computer registry.  This can cause substantial... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10285&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10285 Mon, 16 Nov 2009 00:00:00 EST Microsoft SQL Server account requirements to add users to BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® SQL Server® 2000 and 2005 BlackBerry Enterprise Server administrators want to provide limited... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18163&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18163 Mon, 16 Nov 2009 00:00:00 EST Installing BlackBerry Enterprise Server using Terminal Services in Application Mode · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus® Domino® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12073&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12073 Mon, 16 Nov 2009 00:00:00 EST How to use handheldcleanup.exe when moving mailboxes in Microsoft Exchange · BlackBerry® Enterprise Server version 2.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphones To run the handheldcleanup.exe tool, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00140&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00140 Mon, 16 Nov 2009 00:00:00 EST Dispatcher, Synchronization, and Policy services will not start · BlackBerry® Enterprise Server for IBM® Lotus® Domino® version 4.0  and 4.1 · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.0 and 4.1 ·   The Dispatcher,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10661&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10661 Mon, 16 Nov 2009 00:00:00 EST Past Calendar appointments are not wirelessly synchronizing · BlackBerry® Desktop Manager · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry smartphone Most past Calendar appointments are not... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11352&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11352 Thu, 12 Nov 2009 00:00:00 EST "MAPI Initialize error 80004005" error message appears while creating or editing a Messaging Application Programming Interface (MAPI) profile · BlackBerry® Enterprise Server · Microsoft® Exchange Server® version 5.5 to 2007 While creating... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01637&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01637 Thu, 12 Nov 2009 00:00:00 EST Feature comparison of different versions of BlackBerry Enterprise Server for Microsoft Exchange · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software The following tables compare the features... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03700&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03700 Wed, 11 Nov 2009 00:00:00 EST BlackBerry Controller service fails to start with error code "5003" · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.0 to 4.1  · BlackBerry® Professional Software for Microsoft® Exchange · SDR204119 When Microsoft® security... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16001&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16001 Wed, 11 Nov 2009 00:00:00 EST Unable to administer the BlackBerry Administration Service after using the BlackBerry Server Configuration tabs · BlackBerry® Enterprise Server version 5.0 · SDR299265 After editing the LDAP Password field on the Administration Service -... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18161&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18161 Wed, 11 Nov 2009 00:00:00 EST Setting up Kerberos authentication for Microsoft Office Communications Server 2007 with BlackBerry Enterprise Server 4.1 SP6 · BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange · Microsoft® Office Communications Server... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17711&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17711 Wed, 11 Nov 2009 00:00:00 EST Recommended Microsoft Active Directory groups for the BlackBerry Enterprise Server service account · BlackBerry® Enterprise Server version 2.1 to 5.0 · Microsoft® Exchange 2000, 2003 and 2007 · Microsoft® Active Directory® If the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04557&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04557 Wed, 11 Nov 2009 00:00:00 EST How to troubleshoot one-way wireless calendar synchronization issues · BlackBerry® smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange versions 2.1 to 5.0 · Microsoft® Exchange Server version 5.5 to 2007 Wireless calendar... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05270&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05270 Wed, 11 Nov 2009 00:00:00 EST How to turn on folder redirection for subfolders that receive new email messages · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus® Domino® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04297&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04297 Wed, 11 Nov 2009 00:00:00 EST Configure BlackBerry Enterprise Server proxy settings using Proxy Auto Configuration (PAC) script · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10880&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10880 Wed, 11 Nov 2009 00:00:00 EST Turn on global catalog referrals for a Microsoft Exchange 2007 and 2003 environment · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® Exchange 2007 · Microsoft® Exchange 2003 · SDR196895 · SDR197522 · SDR118345 Turn on global... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16118&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16118 Tue, 10 Nov 2009 00:00:00 EST When you reply to an email message the body of the email message is blank · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.0 to 5.0 · Microsoft® Exchange 2003 On a Microsoft Exchange Server the following error is found in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18241&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18241 Tue, 10 Nov 2009 00:00:00 EST Microsoft SQL Server service interruptions and their impact on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange software versions 4.0 to 4.1.6 · BlackBerry® Enterprise Server for Novell® GroupWise®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10408&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10408 Tue, 10 Nov 2009 00:00:00 EST "This attachment type cannot be viewed on your device" is display when trying to open an attachment on a BlackBerry smartphone · BlackBerry® smartphone · BlackBerry® Enterprise Server software version 4.1 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17211&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17211 Mon, 09 Nov 2009 00:00:00 EST Address Lookup feature does not return all information · BlackBerry® Enterprise Server version 4.0 to 4.1 SP6 for Microsoft® Exchange · BlackBerry smartphones When performing an address book lookup, the BlackBerry Enterprise Server may... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12642&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12642 Mon, 09 Nov 2009 00:00:00 EST Calendar appointments do not display on the BlackBerry smartphone after an enterprise activation · BlackBerry® Enterprise Server · Microsoft® Exchange · BlackBerry smartphone After an enterprise activation, calendar appointments do not... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10331&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10331 Mon, 09 Nov 2009 00:00:00 EST Send as permission is not present for one user only · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphones A BlackBerry smartphone user is unable to send email messages. The BlackBerry smartphone user gets a red x... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17651&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17651 Mon, 09 Nov 2009 00:00:00 EST Calendar appointments will not synchronize between the BlackBerry smartphone and the messaging server in either direction · BlackBerry® Enterprise Server version 3.6 to 5.0 MR2 for Microsoft® Exchange Calendar appointments do not... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15251&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15251 Mon, 09 Nov 2009 00:00:00 EST Secondary SMTP address shows in BlackBerry Manager when a user account is added to the BlackBerry Enterprise Server · BlackBerry® Enterprise Server software version 3.6 to 4.1 for Microsoft® Exchange When a BlackBerry smartphone user is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15144&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15144 Mon, 09 Nov 2009 00:00:00 EST BlackBerry smartphone users fail to start with "GetIDsFromNames (0x80040900) failed" in the Windows Event Viewer · BlackBerry® Enterprise Server for Microsoft® Exchange · Microsoft® Exchange 2007 BlackBerry smartphone users are unable to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19126&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19126 Mon, 09 Nov 2009 00:00:00 EST How to upgrade a remote BlackBerry Configuration Database · BlackBerry® Enterprise Server version 4.0 to 4.1 The tool used to upgrade the BlackBerry Configuration Database depends on the BlackBerry Configuration Database location. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03640&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03640 Mon, 09 Nov 2009 00:00:00 EST Maintenance Release 7 askes for the BlackBerry Enterprise Server.msi file during installation · BlackBerry® Enterprise Server version 4.1 SP6 MR7 · SDR61524501 When trying to apply Maintenance Release 7 for BlackBerry Enterprise Server v4.1... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19335&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19335 Mon, 09 Nov 2009 00:00:00 EST "BBConvert.exe - Unable To Locate Component : This application has failed to start because WMVCore.DLL was not found" error appears in the System Log on the BlackBerry Enterprise Server when a .wav attachment is opened on a BlackBerry Smartphone "BBConvert.exe - Unable To Locate Component : This application has failed to start because WMVCore.DLL was not found" error appears in the System Log on the BlackBerry Enterprise Server when a .wav attachment is opened on a BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19555&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19555 Mon, 09 Nov 2009 00:00:00 EST The BlackBerry MDS Connection Services will not stay started after the BlackBerry Configuration Database move or Cutover · BlackBerry® Enterprise Server version 5.0 · Microsoft® SQL Server® 2005 After either performing a Knife Edge Cutover... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19089&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19089 Mon, 09 Nov 2009 00:00:00 EST Activating a BlackBerry smartphone over the wireless network fails to complete · BlackBerry® Enterprise Server version 4.0 · Microsoft® Exchange · SDR47697 During a bulk load of backed-up BlackBerry smartphone Personal Information... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04029&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04029 Mon, 09 Nov 2009 00:00:00 EST How to download and apply the MAPI and CDO files when updating to Microsoft Exchange Server 2007 · BlackBerry® Enterprise Server version 4.1 SP3 to 5.0 · Microsoft® Exchange Server® 2007 The Messaging Application Programming Interface... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12701&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12701 Mon, 09 Nov 2009 00:00:00 EST Dependency service does not exist or has been marked for deletion · BlackBerry® Enterprise Server versions 2.1 to 5.0 · Microsoft® Exchange · Windows Server® 2000, 2003 and 2008 R2  When starting a BlackBerry Enterprise Server service, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02004&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02004 Mon, 09 Nov 2009 00:00:00 EST BlackBerry smartphoen users receive a "No Matches" message when doing an Address Book lookup from the BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange  When doing an Address Book lookup, a No Matches message is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11939&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11939 Mon, 09 Nov 2009 00:00:00 EST How to install Microsoft Exchange Server Messaging Application Programming Interface Client and Collaboration Data Objects 1.2.1 · BlackBerry® Enterprise Server version 4.1 SP4 to 5.0 for Microsoft® Exchange · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15779&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15779 Mon, 09 Nov 2009 00:00:00 EST Unable to wirelessly synchronize BlackBerry smartphone with a Microsoft Outlook shared calendar · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphone Unable to perform a wireless synchronization between the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15064&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15064 Mon, 09 Nov 2009 00:00:00 EST Message prepopulation delays after Enterprise Activation on BlackBerry Enterprise Server Version 4.1 SP5 · BlackBerry® Enterprise Server Version 4.1 SP5 for Microsoft® Exchange · SDR159102 Message pre-population has not completed before... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17481&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17481 Mon, 09 Nov 2009 00:00:00 EST When opening BlackBerry Administration service "Page Cannot be displayed" error is displayed and the BlackBerry Administration service does not stay started · BlackBerry® Enterprise Server version 5.0 · Microsoft® SQL Server® 2005 The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19076&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19076 Mon, 09 Nov 2009 00:00:00 EST Getting "Unknown Exception" error while changing the "Maximum Stored Pushed Messages" option. BlackBerry® Enterprise Server 4.1.6 for Microsoft® Exchange. Microsoft® SQL Server® Desktop Engine (MSDE) 2000 SP3 & later. SDR212727 While... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16099&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16099 Mon, 09 Nov 2009 00:00:00 EST How to configure email message filters for the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05095&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05095 Mon, 09 Nov 2009 00:00:00 EST ETP message is picked up by the server but no activity takes place on the BlackBerry smartphone and the Activation times out · BlackBerry® smartphones · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Desktop Software... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00789&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00789 Mon, 09 Nov 2009 00:00:00 EST "Error writing to Database" error is displayed after the LDAP portion of the BlackBerry Enterprise Server 5.0 installation · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · SDR300449 After clicking the Next button on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18197&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18197 Fri, 06 Nov 2009 00:00:00 EST Unable to forward encrypted or signed messages that contain an attachment from the BlackBerry smartphone · BlackBerry® Enterprise Server · BlackBerry® Device Software When an email message is sent from Microsoft® Outlook® that is encrypted... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18151&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18151 Thu, 05 Nov 2009 00:00:00 EST Enterprise Activation process stops at 98% while initializing the time zones database on the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 SP6 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 4.1 SP6 for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17645&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17645 Thu, 05 Nov 2009 00:00:00 EST Unable to install a maintenance release for BlackBerry Enterprise Server version 5.0 on a Windows 2008 Server · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · Windows Server® 2008 · SDR319193 The maintenance release for... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19159&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19159 Thu, 05 Nov 2009 00:00:00 EST Duplicate calendar appointments in Microsoft Outlook · BlackBerry® Enterprise Server version 4.1 SP4 MR5 to 4.1 SP6 for Microsoft® Exchange · Microsoft® Exchange 2003 · SDR183113 · SDR183222 BlackBerry smartphone users may see duplicate... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15629&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15629 Wed, 04 Nov 2009 00:00:00 EST BlackBerry smartphone users can receive but not send email messages after a Global Catalog referral has taken place · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphone · SDR118345 BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13157&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13157 Wed, 04 Nov 2009 00:00:00 EST Network problems prevent a connection to the Microsoft Exchange Server · BlackBerry® Enterprise Server software version 2.1 for Microsoft® Exchange When editing the Messaging Application Programming Interface (MAPI) profile while installing... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01727&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01727 Mon, 02 Nov 2009 00:00:00 EST How to install and set up SNMP for the BlackBerry Monitoring Service · BlackBerry® Monitoring Service · BlackBerry® Enterprise Server version 4.0 · BlackBerry® Enterprise Server version 4.1 To install the Simple Network Management Protocol... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12855&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB12855 Mon, 02 Nov 2009 00:00:00 EST Export user list and statistics from a BlackBerry Enterprise Server · BlackBerry® Enterprise Server versions 2.1 to 5.0 for Microsoft® Exchange For BlackBerry Entperprise Server version 5.0 You can export a list of BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01998&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01998 Thu, 29 Oct 2009 00:00:00 EDT "Keystore was tampered with, or password was incorrect" error appears in the BlackBerry Administration Service - Application Server logs and the BlackBerry Administration Service-Application Server is unable to stay started · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18260&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18260 Tue, 27 Oct 2009 00:00:00 EDT The error "Transaction error - decryption error" is displayed when sending emails from a BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphone An X is displayed in the message list on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01608&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01608 Tue, 27 Oct 2009 00:00:00 EDT How to enable hard deletes on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.1 and 5.0 for Microsoft® Exchange · BlackBerry® Professional Software version 4.1 for Microsoft Exchange · Microsoft® Outlook® In... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04853&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04853 Tue, 27 Oct 2009 00:00:00 EDT Meeting request acceptance fails on the BlackBerry smartphone when meeting regeneration is turned on · BlackBerry® Enterprise Server software version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphones · Microsoft Exchange version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04081&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04081 Tue, 27 Oct 2009 00:00:00 EDT How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance · BlackBerry® Enterprise Server version 2.1 to 4.1 for IBM® Lotus® Domino®  · BlackBerry® Enterprise Server version 2.1 to 5.0 for Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03112&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03112 Tue, 27 Oct 2009 00:00:00 EDT "Service failed to start, generating error 5305" · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software The following error message appears in the application log or Messaging Agent log (MAGT) when... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01018&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01018 Mon, 26 Oct 2009 00:00:00 EDT "Unlisted Message Error" when sending a meeting request from the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 SP 4 and earlier for Microsoft® Exchange · Microsoft® Exchange 2003 Service Pack 2 · BlackBerry® Professional... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05031&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05031 Fri, 23 Oct 2009 00:00:00 EDT "Access Denied: Insecure SSL Request" Error message appears on BlackBerry smartphone. · BlackBerry® Client for IBM® Lotus® Connections · BlackBerry® Enterprise server version 4.1.6 and earlier  When attempting to access a website using the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15117&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15117 Thu, 22 Oct 2009 00:00:00 EDT Unable to send email messages because the Send As permission has been revoked · BlackBerry® Enterprise Server version 2.1 to 5.0 · Microsoft® Exchange Server · SDR75493 · SDR82260 When a BlackBerry smartphone user tries to send an email... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04707&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04707 Thu, 22 Oct 2009 00:00:00 EDT Move from a Microsoft SQL Server Desktop Engine database to a Microsoft SQL Server database · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus® Domino® · BlackBerry® Enterprise Server version 3.6 to 4.1 for Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12247 Thu, 22 Oct 2009 00:00:00 EDT Owner Information on the BlackBerry smartphone is reset by an IT Policy even though Custom Fields option is set to Allowed · BlackBerry® Enterprise Server 4.1 SP4 and earlier · SDR180245 BlackBerry Enterprise Server Default IT Policy... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15615&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15615 Tue, 20 Oct 2009 00:00:00 EDT "Unable to access mailbox" error is recieved in the BlackBerry Manager when accessing user properties · BlackBerry® Enterprise Server for Microsoft® Exchange version 3.5 through 4.0 SP7 When viewing BlackBerry User Properties or User Stats... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02546&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02546 Mon, 19 Oct 2009 00:00:00 EDT "LowLevelError 1209" appears in the agent log for BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange BlackBerry Enterprise Server is not redirecting messages to and from BlackBerry smartphones. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02385&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02385 Mon, 19 Oct 2009 00:00:00 EDT How to perform a phased update of BlackBerry Enterprise Server version 3.6 to 4.1 · BlackBerry® Enterprise Server version 3.6 SP7 and 4.1 for Microsoft® Exchange  · Microsoft SQL Server Note: This procedure applies to environments with more... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10354&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10354 Mon, 19 Oct 2009 00:00:00 EDT How to verify reconciliation of permanently deleted email messages between Microsoft Outlook and BlackBerry smartphones · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software · BlackBerry smartphone ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19109&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19109 Mon, 19 Oct 2009 00:00:00 EDT Meeting requests are not arriving on the BlackBerry smartphone, and "MAPI_E_NETWORK_ERROR(80040115)" is displayed in Windows Event Viewer · BlackBerry® Enterprise Server version 3.6 to 5.0 for Microsoft® Exchange · SDR34914 The following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03794&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03794 Fri, 16 Oct 2009 00:00:00 EDT How to merge unknown or Desktop address book databases using Desktop Manager BlackBerry Enterprise Server 4.1 SP2 - SP4 Handheld code 4.5 and higher SDR180573 SDR306079 SDR197633 Customer's can have multiple address book databases after... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19704&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19704 Wed, 14 Oct 2009 00:00:00 EDT Unable to Enterprise Activate because the ETP messages do not arrive in the Microsoft Outlook inbox · BlackBerry® Enterprise Server for Microsoft® Exchange versions 4.0 to 5.0 · BlackBerry smartphones · Microsoft® Exchange Server® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14812&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14812 Tue, 13 Oct 2009 00:00:00 EDT "Error 5608" occurs when starting the BlackBerry Dispatcher · BlackBerry® Enterprise Server version 4.0 and 4.1 for Microsoft® Exchange  · Microsoft® Exchange 2003 · Microsoft® SQL Server™ 2000 and 2005 · Microsoft® Windows Server® 2003... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04185&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04185 Tue, 13 Oct 2009 00:00:00 EDT Restarting the BlackBerry Enterprise Server services may cause delays in message delivery · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphone · Devices with BlackBerry® Built-In™ software · Devices with... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04789&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04789 Tue, 13 Oct 2009 00:00:00 EDT BlackBerry smartphone users on Exchange 2003 Single Forest transitioning to Exchange 2007 Resource forest environment · BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange · Microsoft® Exchange 2003 SP2 · Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17437&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17437 Fri, 09 Oct 2009 00:00:00 EDT Error "IT policy was rejected so enterprise activation has been cancelled" occurs when activating a BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 to 5.0 When activating a BlackBerry smartphone over the wireless network,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14328&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14328 Fri, 09 Oct 2009 00:00:00 EDT Redirection for the inbox folder is turned off after the BlackBerry Enterprise Server receives a PURGE_MESSAGE_LIST command from the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18549&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18549 Fri, 09 Oct 2009 00:00:00 EDT DB Upgrade Failed error when upgrading the BlackBerry Configuration database during an upgrade of the BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.1 SP 4 · Microsoft® SQL Server® 2005... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16184&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16184 Thu, 08 Oct 2009 00:00:00 EDT