BlackBerry Technical Solution Center - BlackBerry Enterprise Server for Novell GroupWise http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 09 Feb 2010 21:46:48 EST Unable to receive email messages from the BlackBerry Enterprise Server to the BlackBerry smartphone · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry® smartphones The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11172&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11172 Tue, 09 Feb 2010 00:00:00 EST Unable to find a BlackBerry smartphone user to add to the BlackBerry Enterprise Server for Novell GroupWise · BlackBerry® Enterprise Server for Novell® GroupWise® Unable to find the BlackBerry smartphone user that is needed to be added to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10014&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10014 Tue, 09 Feb 2010 00:00:00 EST Unable to subscribe and wirelessly synchronize multiple address books on a BlackBerry Enterprise Server for Novell GroupWise · BlackBerry® Desktop Manager · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14279&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14279 Fri, 05 Feb 2010 00:00:00 EST The BlackBerry Messaging Agent log and the Application Event Log contain excessive GWXMLData::ContactSyncRecordToXML() Unknown warnings · BlackBerry® Enterprise Server software version 4.1 Service Pack 3 for Novell® GroupWise® The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15941&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15941 Fri, 05 Feb 2010 00:00:00 EST How to move a BlackBerry smartphone user between two BlackBerry Enterprise Servers that do not share the same database · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry smartphones To move a BlackBerry smartphone user from one... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03915&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03915 Fri, 05 Feb 2010 00:00:00 EST How to update the Novell GroupWise Client · BlackBerry® Enterprise Server versions 4.0 to 4.1 for Novell® GroupWise® Background All communication between the BlackBerry® Enterprise Server and the Novell® GroupWise® system is handled by the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04164&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04164 Mon, 01 Feb 2010 00:00:00 EST Unable to receive messages on the BlackBerry smartphone due to no subscribed folders · BlackBerry® Enterprise Server for Novell® GroupWise® version 4.1 SP4 · BlackBerry smartphone · Simple Object Access Protocol (SOAP) mode · SDR220250 The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17908&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17908 Tue, 26 Jan 2010 00:00:00 EST Unable to assign the BlackBerry smartphone to a user on BlackBerry Manager · BlackBerry® smartphone · BlackBerry® Device Software · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry® Enterprise Server for Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13372&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13372 Mon, 25 Jan 2010 00:00:00 EST How to format the user import CSV file when importing users from the BlackBerry Administration Service · BlackBerry® Enterprise Server version 5.0 · BlackBerry Administration Service The BlackBerry Administration Service uses a .csv file to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19858&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19858 Mon, 25 Jan 2010 00:00:00 EST GroupWise SOAP Connector (GWSoapConnector.exe) fails to log into GroupWise Post Office when connecting through a Proxy Server which requires authentication · BlackBerry® Enterprise Server version 4.1.2 and higher · Integration with Novell... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17716&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17716 Thu, 14 Jan 2010 00:00:00 EST Delay for receiving email messages is longer than two hours · BlackBerry® Enterprise Server software version 4.0 for Novell® GroupWise® · Microsoft® SQL Server® The delay for receiving email messages is longer than two hours. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11160&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11160 Mon, 11 Jan 2010 00:00:00 EST Users in the Novell GroupWise environment cannot be found when trying to add the user in BlackBerry Manager · BlackBerry® Enterprise Server for Novell® GroupWise® When a new user account is added into the Novell GroupWise environment, it is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12111&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12111 Mon, 04 Jan 2010 00:00:00 EST Enterprise activation fails after verifying encryption · BlackBerry® Enterprise Server software version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server software version 4.0 to 4.1 for Novell® GroupWise® · BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04394&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04394 Mon, 04 Jan 2010 00:00:00 EST How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance · BlackBerry® Enterprise Server version 2.1 to 4.1 for IBM® Lotus® Domino®  · BlackBerry® Enterprise Server version 2.1 to 5.0 for Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03112&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03112 Wed, 23 Dec 2009 00:00:00 EST How to perform a cutover of the BlackBerry Enterprise Server in a Novell GroupWise environment · BlackBerry® Enterprise Server for Novell® GroupWise® versions 4.0 to 4.1 To move the BlackBerry Enterprise Server to another server, complete... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03847&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03847 Wed, 23 Dec 2009 00:00:00 EST How to generate a Trusted Application key to authenticate to the Novell GroupWise Post Office(s) · BlackBerry® Enterprise Server for Novell® GroupWise® version 4.0 to 4.1 The BlackBerry Enterprise Server requires a Trusted Application key... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18259&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18259 Tue, 22 Dec 2009 00:00:00 EST Email message delivery to the BlackBerry smartphone is delayed · BlackBerry® Enterprise Server version 4.0 · Novell® GroupWise® · BlackBerry smartphone · SDR52503 Mail flow for all BlackBerry smartphone users on the BlackBerry Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04015&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04015 Mon, 21 Dec 2009 00:00:00 EST User email addresses are not updated following a GroupWise Internet Domain change · BlackBerry® Enterprise Server version 4.0 and 4.1 for Novell® GroupWise® · BlackBerry® Enterprise Server Resource Kit · MKS351322 When the Novell GroupWise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19813&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19813 Thu, 17 Dec 2009 00:00:00 EST MFH Update Contact is failing to process because of an exception with the OAPI call 'Fields.Add' · BlackBerry® Enterprise Server version 4.1.6 for Novell® GroupWise® · OAPI or SOAP Connection Mode · Novell® GroupWise® Client version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18218&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18218 Wed, 16 Dec 2009 00:00:00 EST Message flow may be degraded or stopped after upgrading to BlackBerry Enterprise Server software version 4.1.6 for Novell GroupWise · BlackBerry® Enterprise Server software version 4.1 Service Pack 6 (4.1.6) for Novell® GroupWise® ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16447&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16447 Tue, 15 Dec 2009 00:00:00 EST Enterprise activation process stops with status "EMPTY" · BlackBerry® smartphone · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry® Enterprise Server for Microsoft® Exchange An enterprise activation process stops at the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11661&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11661 Mon, 14 Dec 2009 00:00:00 EST "Unlisted Message Error" when sending a new Novell GroupWise email message from the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 for Novell® GroupWise® When BlackBerry Enterprise Server for Novell GroupWise is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17898&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17898 Thu, 10 Dec 2009 00:00:00 EST Unable to Enterprise Activate Users on Secondary Domains or Post Offices · BlackBerry® Enterprise Server · Novell® GroupWise® You are unable to Enterprise Activate handheld users whose GroupWise accounts reside on a secondary GroupWise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03899&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03899 Tue, 08 Dec 2009 00:00:00 EST How to generate the Trusted Application for GroupWise primary domains on Linux or Windows · BlackBerry® Enterprise Server · Novell® GroupWise® · Microsoft® Windows® · Linux® Background When generating the Trusted Application for a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04086&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04086 Tue, 08 Dec 2009 00:00:00 EST How To verify SOAP connectivity on Novell GroupWise Post Office Agents · BlackBerry® Enterprise Server for Novell® GroupWise® · Novell® GroupWise® Post Offices 7.0.1 to 7.0.3 To test Simple Object Access Protocol (SOAP) connection to Novell... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16440&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16440 Mon, 30 Nov 2009 00:00:00 EST How to turn on the throttling feature for contact list updates · BlackBerry® Enterprise Server for Novell® GroupWise® 4.1.6 Maintenance Release 3 (4.1.6 MR3) · SDR291891 · SDR155744 BlackBerry Enterprise Server version 4.1.6 MR3 includes a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17448&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17448 Mon, 30 Nov 2009 00:00:00 EST System Error 1069 occurs when starting BlackBerry Enterprise Server services · BlackBerry® Enterprise Server · BlackBerry® Professional Software · BlackBerry® Enterprise Server Resource Kit  · IBM® Lotus® Domino® · Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04045&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04045 Fri, 27 Nov 2009 00:00:00 EST All users on a Novell GroupWise Post Office are unable to send or receive email from the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 for Novell® GroupWise® · BlackBerry smartphone All BlackBerry smartphone users on a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05110&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05110 Fri, 27 Nov 2009 00:00:00 EST How to import IT policy rules definitions for eBay value added application · BlackBerry® Enterprise Server software version 4.0 and later The BlackBerry Enterprise Server does not require updates to support the new IT policy rules... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20087&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20087 Wed, 25 Nov 2009 00:00:00 EST "Invalid IP address for trusted application" error message is present in the BlackBerry Enterprise Server logs · BlackBerry® Enterprise Server for Novell® GroupWise® version 4.0 and later · SDR48170 After installing the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03557&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03557 Wed, 25 Nov 2009 00:00:00 EST How to enable embedded messages on the BlackBerry Enterprise Server for Novell GroupWise · BlackBerry® smartphones · BlackBerry® Enterprise Server version 4.1 SP3 to SP6 for Novell® GroupWise® · SDR117007 When an email message is forwarded... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12624&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12624 Mon, 23 Nov 2009 00:00:00 EST Export BlackBerry smartphone user information to a file · BlackBerry® Enterprise Server versions 4.0 to 5.0 · IBM® Lotus® Domino® · Novell® GroupWise® · Microsoft® Exchange BlackBerry Enterprise Server version 4.0 1) Open the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11477&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11477 Mon, 23 Nov 2009 00:00:00 EST How to remotely wipe an installed microSD media card in a BlackBerry smartphone · BlackBerry® smartphones · BlackBerry® Enterprise Server · SDR197438 Remotely wiping an installed microSD media card in a BlackBerry smartphone. An installed... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17776&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17776 Wed, 18 Nov 2009 00:00:00 EST Large folder lists do not populate on the BlackBerry smartphone · BlackBerry® Enterprise Server versions 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server versions 4.0 to 4.1 for Novell® GroupWise® · BlackBerry smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10373&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10373 Tue, 17 Nov 2009 00:00:00 EST Microsoft SQL Server account requirements to add users to BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 to 5.0 · Microsoft® SQL Server® 2000 and 2005 BlackBerry Enterprise Server administrators want to provide limited... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18163&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18163 Mon, 16 Nov 2009 00:00:00 EST Contacts deleted in Novell GroupWise are not deleted from the BlackBerry smartphone right away · BlackBerry® Enterprise Server version 4.1 SP3 to SP6 for Novell® GroupWise® · BlackBerry smartphone · SDR128963 Contact deletions made in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18066&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18066 Mon, 16 Nov 2009 00:00:00 EST On the BlackBerry smartphone Sent Items are moved from the Sent Items Folder to the Mailbox Folder after an internal recipient reads the message. · BlackBerry® Enterprise Server version 4.1 SP2 to 4.1 SP6 for Novell® GroupWise® · SOAP... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18245&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18245 Mon, 16 Nov 2009 00:00:00 EST Address Book is not synchronized after enterprise activation process is complete · BlackBerry® Enterprise Server version 4.1 SP2 for Novell® GroupWise® · SDR115343 The Address Book is not synchronized after the BlackBerry smartphone is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11823&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11823 Fri, 13 Nov 2009 00:00:00 EST How to clear pending items on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.1 · Novell® GroupWise® If the BlackBerry Enterprise Server is restarted, or BlackBerry Enterprise Server services are restarted or stop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11273&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11273 Fri, 13 Nov 2009 00:00:00 EST BlackBerry smartphone user can send but not receive messages · BlackBerry® Enterprise Server version 4.1 SP3 for Novell® GroupWise® · BlackBerry smartphones · SDR130242 A BlackBerry smartphone user can send email messages, and send and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13153&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13153 Thu, 12 Nov 2009 00:00:00 EST Wireless Calendar synchronization is disabled after updating to BlackBerry Enterprise Server version 4.1 SP6 · BlackBerry® Enterprise Server version 4.1 SP6 for Novell® GroupWise® · SDR281736 · SDR126850 After updating to BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17261&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17261 Wed, 11 Nov 2009 00:00:00 EST Configure BlackBerry Enterprise Server proxy settings using Proxy Auto Configuration (PAC) script · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for IBM® Lotus®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10880&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10880 Wed, 11 Nov 2009 00:00:00 EST Microsoft SQL Server service interruptions and their impact on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange software versions 4.0 to 4.1.6 · BlackBerry® Enterprise Server for Novell® GroupWise®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10408&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10408 Fri, 29 Jan 2010 00:00:00 EST HTML format email showed up on the BlackBerry smartphone as blank in a Novell GroupWise environment · BlackBerry® Device Software 4.0 to 4.3 · BlackBerry® Enterprise Server version 4.1 SP6 for Novell® GroupWise® · BlackBerry smartphones ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16450&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16450 Mon, 09 Nov 2009 00:00:00 EST Calendar items created on the BlackBerry smartphone are duplicated · BlackBerry® Enterprise Server version 4.0 for Novell® GroupWise® · BlackBerry smartphones · SDR77025 When a calendar item is created on the BlackBerry smartphone, it... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11433&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11433 Mon, 09 Nov 2009 00:00:00 EST Multiple calendar slow synchronization requests cause the BlackBerry Messaging Agent process to stop responding · BlackBerry® Enterprise Server software version 4.1 for Novell® GroupWise® · SDR110668 When upgrading from BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11204&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11204 Mon, 09 Nov 2009 00:00:00 EST How to configure email message filters for the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 to 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05095&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05095 Mon, 09 Nov 2009 00:00:00 EST Generate and Email Activation Password option in the BlackBerry Manager is not sending a password to the intended recipient · BlackBerry® Enterprise Server for Novell® GroupWise® When the Generate and Email Activation Password function in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16170&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16170 Mon, 09 Nov 2009 00:00:00 EST "Error: Directory Services Data missing [D105]" appears in the GroupWise Post Office logs · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® After generating a Trusted Application Key, BlackBerry Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15736&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15736 Fri, 06 Nov 2009 00:00:00 EST Cannot send or receive email messages after Novell GroupWise Mailbox ID is changed · BlackBerry® Enterprise Server version 4.1 SP6 for Novell® GroupWise® · BlackBerry Resource Kit - Novell GroupWise Update ID Tool · SDR136961 After changing... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10325&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10325 Tue, 03 Nov 2009 00:00:00 EST Novell GroupWise wireless calendar behavior · BlackBerry® Enterprise Server versions 4.0 to 4.1 for Novell® GroupWise® · BlackBerry smartphone Note: This article addresses numerous SDRs. The SDR numbers are listed in the Additional... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04904&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04904 Mon, 02 Nov 2009 00:00:00 EST Email messages are not delivered to the BlackBerry smartphone as a result of too many events queued by the Novel GroupWise SOAP connector · BlackBerry® Enterprise Server version 4.1 for Novell® GroupWise® · Simple Object Access Protocol... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15371&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15371 Mon, 19 Oct 2009 00:00:00 EDT BlackBerry Enterprise Server for GroupWise fails to process data because it cannot reinitialize the Connection Pool to the configuration database · BlackBerry® Enterprise Server version 4.1 for Novell® GroupWise® · SDR311372 The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18628&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18628 Tue, 13 Oct 2009 00:00:00 EDT How to import IT policy rules definitions for BlackBerry Device Software 5.0 and BlackBerry Messenger 5.0 BlackBerry® Enterprise Server software versions 4.0 and later The BlackBerry Enterprise Server does not require software version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19406&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19406 Wed, 07 Oct 2009 00:00:00 EDT What is the Clear and Sync GroupWise System Address Book option in BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 SP2 to SP6 for Novell® GroupWise BlackBerry Enterprise Server version 4.1 SP2 to SP6 include a Clear and Sync... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11604&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11604 Wed, 07 Oct 2009 00:00:00 EDT Wireless calendar synchronization displays as disabled in BlackBerry Desktop Manager and cannot be re-enabled from the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.1 SP6 MR2 for Novell® GroupWise® · BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19416&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19416 Tue, 06 Oct 2009 00:00:00 EDT How to install BlackBerry Enterprise Server version 4.1 SP6 MR3 for Novell GroupWise · BlackBerry® Enterprise Server version 4.1 Service Pack 6 MR3 for Novell® GroupWise® · SDR268627 · SDR257775 · SDR251908 · SDR267495 BlackBerry Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17075&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17075 Fri, 02 Oct 2009 00:00:00 EDT An incorrect address book entry type was encountered when scanning an address book. ·  BlackBerry® Enterprise Server 4.1 SP6 with any maintenance release   The following error message is displayed in the Windows® Event Viewer Application... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18214&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18214 Fri, 02 Oct 2009 00:00:00 EDT BlackBerry Controller cannot start BlackBerry Messaging Agent processes · BlackBerry® Enterprise Server version 4.0 and 4.1 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 and 4.1 for Novell® GroupWise® The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04646&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04646 Fri, 02 Oct 2009 00:00:00 EDT "An attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement" · BlackBerry® Professional Software version 4.1  · BlackBerry Enterprise Server version 4.0 to 4.1 When using the setup application to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15451&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15451 Fri, 02 Oct 2009 00:00:00 EDT Upgrading Client Access License Keys · BlackBerry® Enterprise Server for Microsoft® Exchange 4.1 and 5.0 · BlackBerry® Enterprise Server for IBM® Lotus® Domino® 4.1 and 5.0   When upgrading to BlackBerry Enterprise Server version 5.0 the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18179&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18179 Fri, 02 Oct 2009 00:00:00 EDT What are the transaction error messages · BlackBerry® Enterprise Server · BlackBerry smartphones An X appears beside an email message sent from a BlackBerry smartphone operating on a GPRS network. The Message Status field contains a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02960&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02960 Fri, 02 Oct 2009 00:00:00 EDT The Open Attachment option is not available on the BlackBerry smartphone · BlackBerry® Desktop Manager · BlackBerry® Device Software 4.0 · BlackBerry® Enterprise Server software versions 3.6 and 4.0 for Microsoft® Exchange · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04279&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04279 Fri, 02 Oct 2009 00:00:00 EDT How to troubleshoot email reconciliation for the Novell GroupWise or Microsoft Exchange environment · BlackBerry® Enterprise Server version 4.0 to 5.0 for Novell® GroupWise®  · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11714&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11714 Tue, 29 Sep 2009 00:00:00 EDT How to import IT policy rules definitions for Java Apps 4.7.1 BlackBerry® Enterprise Server software versions 4.0 and later The BlackBerry Enterprise Server does not require software version updates to support new IT policy rules... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18153&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18153 Mon, 28 Sep 2009 00:00:00 EDT How to configure a proxy server for BlackBerry MDS Connection Service · BlackBerry® Enterprise Server version 4.1 SP2 to 4.1 SP6 To configure proxy settings for the BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11028&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11028 Thu, 05 Nov 2009 00:00:00 EST After password complexity requirements have been changed, the BlackBerry smartphone user is prompted for a key store password when one has not been set · BlackBerry® Device Software version 4.2 to 4.3 · SDR158194 When the password... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19488&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19488 Tue, 22 Sep 2009 00:00:00 EDT "Device Status Unknown" when try to push an application from a software configuration · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry smartphone · SDR202297 Software configurations are not pushed to the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19175&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19175 Mon, 21 Sep 2009 00:00:00 EDT "Device State Invalid Error" when trying to push a software configuration · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry smartphones · SDR117635 · SDR118056 · SDR180382 Software configurations are pushed incorrectly to the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10644&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10644 Mon, 21 Sep 2009 00:00:00 EDT Unable to perform an address lookup · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise® · BlackBerry smartphone The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10401&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10401 Mon, 14 Sep 2009 00:00:00 EDT Internet addressing rules within Novell GroupWise · BlackBerry® Enterprise Server software version 4.0 Service Pack 4 and later · Novell® GroupWise® · SDR108348 When using Internet addressing rules within Novell GroupWise with BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11050&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11050 Fri, 11 Sep 2009 00:00:00 EDT Maximum number of restarts has been reached When the BlackBerry Enterprise Server stops responding, the BlackBerry Controller restarts the BlackBerry Messaging Agent. However, the BlackBerry Controller is unable to restart the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04326&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04326 Fri, 11 Sep 2009 00:00:00 EDT One-way wireless email message reconciliation is not working from Microsoft Outlook or Novel GroupWise client to the BlackBerry smartphone · BlackBerry® Enterprise Server version 3.6 SP7 to 4.1 for Microsoft® Exchange · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10720&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10720 Thu, 10 Sep 2009 00:00:00 EDT Calendar appointments older than 30 days in the past are duplicated on the BlackBerry smartphone · BlackBerry® Enterprise Server for Novell® GroupWise® 4.0.5, 4.0.6, 4.0.7 · SDR164363 When moving a BlackBerry smartphone user from one... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15190&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15190 Tue, 08 Sep 2009 00:00:00 EDT Unable to activate a BlackBerry smartphone over the wireless network when switching BlackBerry smartphones · BlackBerry® Enterprise Server version 4.1 SP3 for Novell® GroupWise® · BlackBerry smartphone · SDR134804 The BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14212&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14212 Mon, 07 Sep 2009 00:00:00 EDT Out of Coverage Check · BlackBerry® Enterprise Server software version 4.0 Service Pack 2 and later for Novell® GroupWise® BlackBerry® Enterprise Server software version 4.0 Service Pack 2 introduced an out of coverage check to reduce the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11490&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11490 Fri, 04 Sep 2009 00:00:00 EDT IT Policy Error status · BlackBerry® Enterprise Server version 4.0 · BlackBerry smartphones · IBM® Lotus® Domino® · Microsoft® Exchange · Novell® GroupWise® ----------------------------------------------------------------------------... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04690&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04690 Wed, 02 Sep 2009 00:00:00 EDT Unable to log in to limited license accounts through the trusted application · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® A Novell GroupWise account with a limited client mailbox license that is configured in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13950&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13950 Mon, 31 Aug 2009 00:00:00 EDT Novell GroupWise Frequent Contacts address book should not be synchronized with the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 to 4.1 · BlackBerry smartphone · Novell® GroupWise®   Setting the Frequent Contacts... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04514&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04514 Mon, 31 Aug 2009 00:00:00 EDT Unable to select "Rich Content Enabled" as true in the BlackBerry Manager. · BlackBerry® Enterprise Server version 4.1.6 for Novell® GroupWise® HTML email is not supported in BlackBerry Enterprise Server version 4.1.6 for Novell GroupWise,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15977&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15977 Mon, 31 Aug 2009 00:00:00 EDT Can send but not receive email messages after returning to an area with good signal coverage · BlackBerry® Enterprise Server version 4.1.3 Hotfix 4 for Novell® GroupWise® · SDR158479 After returning to an area with good signal coverage, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15027&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15027 Mon, 31 Aug 2009 00:00:00 EDT "Unlisted Message Error" occurs when sending or replying to an email message from the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 for Novell® GroupWise® · Novell® GroupWise® Client · SDR201548 When sending a new email... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15921&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15921 Thu, 27 Aug 2009 00:00:00 EDT How to import IT policy rules definitions for Visual Voice Mail · BlackBerry® Enterprise Server software version 4.0 and later The BlackBerry Enterprise Server does not require updates to support the new IT policy rules definitions.   ... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17341&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17341 Fri, 30 Oct 2009 00:00:00 EDT Unable to sign into Microsoft Live Communications Server 2005 from a BlackBerry Storm smartphone using TCP/TLS as the transport protocol · BlackBerry® Enterprise Server · BlackBerry® Storm™ Series · BlackBerry® Client for use with... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17026&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17026 Tue, 25 Aug 2009 00:00:00 EDT SOAP connector fails to log in · BlackBerry® Enterprise Server version 4.1 SP3 and earlier for Novell® GroupWise® · Simple Object Access Protocol (SOAP) mode · SDR121423 When the BlackBerry Enterprise Server is running in Object Application... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14248&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14248 Tue, 25 Aug 2009 00:00:00 EDT How to subscribe to an Address Book in the BlackBerry Manager · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® · BlackBerry smartphone The BlackBerry Enterprise Server is set to synchronize and reconcile contact... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03763&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03763 Mon, 24 Aug 2009 00:00:00 EDT When forwarding email messages as attachments using the GroupWise client any added text is removed. · BlackBerry® Enterprise Server version 4.1 SP6 for Novell® GroupWise® · BlackBerry® Device Software version 4.5 · SDR314222 When forwarding... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18515&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18515 Fri, 21 Aug 2009 00:00:00 EDT Best practices for installing a BlackBerry Enterprise Server hotfix · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise® This document contains recommendations for installing BlackBerry Enterprise Server hotfixes. Each... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04907&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04907 Fri, 14 Aug 2009 00:00:00 EDT BlackBerry smartphone status shows initializing and stops responding during Enterprise Activation · BlackBerry® Enterprise Server version 4.0 for Novell® GroupWise® · BlackBerry smartphones · SDR51913 BlackBerry smartphone stops responding... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03947&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03947 Fri, 14 Aug 2009 00:00:00 EDT Some contacts are missing or duplicated on a BlackBerry smartphone with a large Novell GroupWise address book · BlackBerry® Enterprise Server version 4.1 SP4 to 4.1 SP6 MR2 for Novell® GroupWise® · BlackBerry smartphone · SDR200476 When a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15943&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15943 Thu, 13 Aug 2009 00:00:00 EDT Configure the Duress Notification Policy · BlackBerry® Device Software 4.0 to 4.7.1  · BlackBerry® Enterprise Server version 4.0, 4.1 and 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server version 4.0 to 4.1 for Novell® GroupWise®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03848&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03848 Wed, 12 Aug 2009 00:00:00 EDT "User is in delete pending state on server, please recover the user before adding user to server" error when adding the Novell GroupWise user on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Novell® GroupWise® version... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15330&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15330 Tue, 11 Aug 2009 00:00:00 EDT SRP addresses by country · BlackBerry® Enterprise Server for IBM® Lotus® Domino® · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise® During the BlackBerry Enterprise Server software... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04359&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04359 Mon, 10 Aug 2009 00:00:00 EDT Unable to use the BlackBerry Mobile Data Service · BlackBerry® Enterprise Server software versions 3.6 through 4.0 · BlackBerry® Mobile Data Service (MDS) · Microsoft SQL Server™ BlackBerry smartphone users are unable to use the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04173&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04173 Wed, 05 Aug 2009 00:00:00 EDT How to change the GroupWise API connection mode · BlackBerry® Enterprise Server version 4.1 SP2 to SP 6 for Novell® GroupWise®  · Microsoft® SQL Server® When you install BlackBerry Enterprise Server version 4.1 SP2 and later, you must... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05385&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05385 Tue, 04 Aug 2009 00:00:00 EDT Unable to send PIN messages to BlackBerry smartphone users outside the BlackBerry Enterprise Server domain · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Enterprise Server for Novell® GroupWise®  BlackBerry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15170&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15170 Thu, 30 Jul 2009 00:00:00 EDT Unable to authenticate accounts using the SOAP Connector · BlackBerry® Enterprise Server version 4.1 SP2 to 4.1 SP3 for Novell® GroupWise® · SDR119727 The Novell GroupWise messaging server is unable to authenticate accounts using the Simple... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13005&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13005 Thu, 30 Jul 2009 00:00:00 EDT Sent items from email pre-population during enterprise activation appear as regular mail items on the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 SP6 · SDR272483 While activating a BlackBerry smartphone on BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17067&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17067 Fri, 10 Jul 2009 00:00:00 EDT Pushed applications do not arrive on some BlackBerry smartphone models · BlackBerry® Enterprise Server version 4.1 SP4 · BlackBerry® Bold 9000 smartphone Pushed applications do not arrive on the BlackBerry Bold smartphone. The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16162&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16162 Fri, 10 Jul 2009 00:00:00 EDT Duplicate usernames within the same or an external domain become disabled · BlackBerry® Enterprise Server software version 4.1 SP4 to 4.1 SP6 for Novell® GroupWise® · SDR113692 When the GroupWise System Address Book Synchronization process... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15463&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15463 Wed, 08 Jul 2009 00:00:00 EDT