BlackBerry Technical Solution Center - BlackBerry® Mobile Voice System http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 22 Nov 2009 22:50:48 EST Caller ID does not display the correct information when placing a call from the BlackBerry smartphone · BlackBerry® Enterprise Server · BlackBerry MVS Client · BlackBerry® Mobile Voice System version 4.6 Caller ID does not display the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16413&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16413 Thu, 30 Jul 2009 00:00:00 EDT BlackBerry Mobile Voice System version 4.6 re-enables itself automatically · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones If BlackBerry MVS version 4.6 is manually disabled, it will automatically re-enable at... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18168&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18168 Thu, 23 Jul 2009 00:00:00 EDT How to verify that the BlackBerry MVS services are running · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To verify that the BlackBerry MVS services are running, complete the following tasks: 1) In Windows®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18321&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18321 Thu, 23 Jul 2009 00:00:00 EDT How to verify that the BlackBerry MVS database was created successfully during installation and that the memory limits are set · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To verify that the BlackBerry MVS... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18323&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18323 Thu, 23 Jul 2009 00:00:00 EDT What are the network requirements for BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones Network requirements for BlackBerry MVS version 4.6 include the following: Data network... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18306&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18306 Thu, 23 Jul 2009 00:00:00 EDT How to add a BlackBerry MVS user account to BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To add a BlackBerry MVS user account to BlackBerry MVS version 4.6, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18373&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18373 Thu, 23 Jul 2009 00:00:00 EDT What are the voice mail system requirements for BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To permit the BlackBerry MVS Server to access the organization's voice mail... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18311&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18311 Thu, 23 Jul 2009 00:00:00 EDT How to rename the line labels in BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones (except for the BlackBerry® Storm™) To rename the line labels in BlackBerry MVS version 4.6,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18114&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18114 Thu, 23 Jul 2009 00:00:00 EDT How to add BlackBerry MVS Server instances · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones In an environment that includes multiple BlackBerry® MVS Server instances, only one BlackBerry MVS Server instance connects... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18324&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18324 Thu, 23 Jul 2009 00:00:00 EDT How to log in to the BlackBerry MVS web UI · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To log in to the BlackBerry MVS web UI, complete the following steps: 1) Open Internet Explorer and go to https://servername.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18115&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18115 Thu, 23 Jul 2009 00:00:00 EDT How to add a media gateway to the list of trusted servers · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones During the BlackBerry MVS version 4.6 installation process, add the information for one media gateway that is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18326&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18326 Thu, 23 Jul 2009 00:00:00 EDT What are the PBX requirements for BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones The Private Branch Exchange (PBX) requirements for BlackBerry MVS version 4.6 include the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18307&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18307 Thu, 23 Jul 2009 00:00:00 EDT How to change the selected voice mail connector for a BlackBerry MVS user · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To change the selected voice mail connector for a BlackBerry MVS user, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18375&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18375 Thu, 23 Jul 2009 00:00:00 EDT What ports are needed for BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones Default port number Description 25 The BlackBerry MVS Server uses this port number to communicate... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18304&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18304 Thu, 23 Jul 2009 00:00:00 EDT How to change the BlackBerry Enterprise Server instances that the BlackBerry MVS Connection Service monitors · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones If the organization's environment includes multiple... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18325&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18325 Thu, 23 Jul 2009 00:00:00 EDT How to change the secure connection password on BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To change the secure connection password on BlackBerry MVS version 4.6,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18376&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18376 Thu, 23 Jul 2009 00:00:00 EDT How to change the order in which a phone rings using BlackBerry MVS version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones If the phones that are associated with a user account are configured to ring... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18672&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18672 Thu, 23 Jul 2009 00:00:00 EDT What user account should I use to install BlackBerry Mobile Voice System version 4.6 software · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones The BlackBerry Enterprise Server administration account (Besadmin) should... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18318&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18318 Thu, 23 Jul 2009 00:00:00 EDT How to select a phone line on BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To select a phone line on BlackBerry MVS version 4.6, complete the following steps: On the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18103&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18103 Thu, 23 Jul 2009 00:00:00 EDT How to add a voice mail connector to BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To add a voice mail connector to BlackBerry MVS version 4.6, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18374&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18374 Thu, 23 Jul 2009 00:00:00 EDT How to set up phone schedules on BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones There are two types of schedules for BlackBerry MVS version 4.6: Fast Add and Add.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18105&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18105 Thu, 23 Jul 2009 00:00:00 EDT How to change the ring type in BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To change the ring type in BlackBerry MVS version 4.6, complete the following steps: 1) Log in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18112&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18112 Thu, 23 Jul 2009 00:00:00 EDT What are the media gateway requirements for BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones The media gateway requirements for BlackBerry MVS version 4.6 include the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18309&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18309 Thu, 23 Jul 2009 00:00:00 EDT What is the secure (Bippe) connection password and why is it needed for BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones The BlackBerry inter-process protocol (BIPP) is used... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18312&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18312 Thu, 23 Jul 2009 00:00:00 EDT How to identify if BlackBerry Mobile Voice System version 4.6 is enabled or disabled · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To identify if BlackBerry MVS version 4.6 is enabled or disabled from the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18167&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18167 Thu, 23 Jul 2009 00:00:00 EDT How to enable BlackBerry Mobile Voice System version 4.6 on a BlackBerry smartphone with a new phone number · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To enable BlackBerry MVS version 4.6 on a BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18166&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18166 Thu, 23 Jul 2009 00:00:00 EDT What are the system requirements for BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones Hardware · Intel® Pentium® IV processor (2 GHz or more) · 4 GB of available RAM · 40 GB... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18301&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18301 Thu, 23 Jul 2009 00:00:00 EDT What services are installed as part of the BlackBerry MVS Server · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones The following services are installed as part of the BlackBerry MVS Server: BlackBerry MVS Call... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18319&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18319 Thu, 23 Jul 2009 00:00:00 EDT What BlackBerry smartphones will work with BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones The following BlackBerry smartphones are currently supported on BlackBerry MVS... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18302&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18302 Thu, 23 Jul 2009 00:00:00 EDT How to disable a phone using BlackBerry MVS version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To disable a phone using BlackBerry MVS version 4.6, complete the following steps: 1) Log in to the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18679&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18679 Thu, 23 Jul 2009 00:00:00 EDT How to make a phone call using BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To make a phone call using BlackBerry MVS version 4.6, complete the following steps: 1) Open... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18102&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18102 Thu, 23 Jul 2009 00:00:00 EDT How to update the BlackBerry smartphone PIN · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones The BlackBerry MVS Server should automatically update the PIN by pulling it from the BlackBerry Enterprise Server. If this... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18165&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18165 Thu, 23 Jul 2009 00:00:00 EDT How to view the Personal Call Log · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To view the Personal Call Log, complete the following steps: 1) Log in to the BlackBerry MVS web UI. 2) Click the Personal Call Log... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18111&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18111 Thu, 23 Jul 2009 00:00:00 EDT User is prompted to press 1 to answer a phone call on the BlackBerry smartphone · BlackBerry® Enterprise Server · BlackBerry MVS Client · BlackBerry® Mobile Voice System version 4.6 After answering a phone call on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16416&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16416 Thu, 23 Jul 2009 00:00:00 EDT How to switch to a new BlackBerry smartphone with the same phone number · BlackBerry® Enterprise Server · BlackBerry® Mobile Voice System version 4.6 To switch to a new BlackBerry smartphone with the same phone number, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16415&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16415 Fri, 31 Jul 2009 00:00:00 EDT How to configure the voice mail number for BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To configure the voice mail number for BlackBerry MVS version 4.6, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18104&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18104 Thu, 23 Jul 2009 00:00:00 EDT How to configure Do Not Disturb settings in BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To configure Do Not Disturb settings in BlackBerry MVS version 4.6, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18113&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18113 Thu, 23 Jul 2009 00:00:00 EDT Unable to register BlackBerry MVS Client · BlackBerry® Enterprise Server · BlackBerry MVS Client · BlackBerry® Mobile Voice System version 4.6 When registering the BlackBerry MVS Client, the following error message is displayed:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16418&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16418 Thu, 23 Jul 2009 00:00:00 EDT How to add a new phone to BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To add a new phone to BlackBerry MVS version 4.6, complete the following steps: 1) Log in to the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18109&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18109 Thu, 23 Jul 2009 00:00:00 EDT Using the Allowed/Blocked Callers lists in BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones The Blocked Callers list specifies callers that cannot directly contact the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18110&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18110 Thu, 23 Jul 2009 00:00:00 EDT How to change the number of rings on BlackBerry Mobile Voice System version 4.6 · BlackBerry® Mobile Voice System version 4.6 · BlackBerry® smartphones To change the number of rings on BlackBerry MVS version 4.6, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18108&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18108 Thu, 23 Jul 2009 00:00:00 EDT