BlackBerry Technical Solution Center - BlackBerry® Professional Software

BlackBerry Technical Solution Center - BlackBerry® Professional Software http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 23 Nov 2009 03:56:51 EST Services fail to start and generate "error 5302" on BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software for Microsoft® Exchange When the BlackBerry Dispatcher, BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00075&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00075 Tue, 17 Nov 2009 00:00:00 EST Troubleshooting wireless email reconciliation for BlackBerry Enterprise Server · BlackBerry® Device Software version 4.0 to 4.7 · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10939&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10939 Tue, 17 Nov 2009 00:00:00 EST Assigning permissions for a BlackBerry Enterprise Server service account · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software for Microsoft® Exchange · Microsoft® SQL Server® The following permissions... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02276&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02276 Mon, 16 Nov 2009 00:00:00 EST BlackBerry Controller service fails to start with error code "5003" · BlackBerry® Enterprise Server for Microsoft® Exchange version 4.0 to 4.1  · BlackBerry® Professional Software for Microsoft® Exchange · SDR204119 When Microsoft® security... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16001&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16001 Wed, 11 Nov 2009 00:00:00 EST "This attachment type cannot be viewed on your device" is display when trying to open an attachment on a BlackBerry smartphone · BlackBerry® smartphone · BlackBerry® Enterprise Server software version 4.1 for Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17211&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17211 Mon, 09 Nov 2009 00:00:00 EST Supported Microsoft Office 2007 Open XML File Formats · BlackBerry® Enterprise Server version 4.1 SP4 to SP6 · BlackBerry® Professional Software Documents created in Microsoft® Office 2007 applications are based on Open Extensible Markup... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13306&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13306 Mon, 09 Nov 2009 00:00:00 EST Send as permission is not present for one user only · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry smartphones A BlackBerry smartphone user is unable to send email messages. The BlackBerry smartphone user gets a red x... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17651&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17651 Mon, 09 Nov 2009 00:00:00 EST How to install Microsoft Exchange Server Messaging Application Programming Interface Client and Collaboration Data Objects 1.2.1 · BlackBerry® Enterprise Server version 4.1 SP4 to 5.0 for Microsoft® Exchange · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15779&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15779 Mon, 09 Nov 2009 00:00:00 EST How to perform a clean uninstall of the BlackBerry Enterprise Server software · BlackBerry® Enterprise Server · BlackBerry® Professional Software To perform a clean removal of the BlackBerry Enterprise Server software, complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04096&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04096 Fri, 06 Nov 2009 00:00:00 EST HTTP 400 - Bad Request · BlackBerry® Device Software version 4.1 to 4.7 · BlackBerry® Enterprise Server software version 4.1 · BlackBerry® Professional Software When you attempt to connect to a web site on an organization's intranet using... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05328&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05328 Thu, 05 Nov 2009 00:00:00 EST How to delay the SRP reconnection to the BlackBerry Infrastructure · BlackBerry® Enterprise Server · BlackBerry® Professional Software · BlackBerry® Infrastructure The BlackBerry Enterprise Server may disconnect the Server Routing Protocol... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05278&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05278 Wed, 04 Nov 2009 00:00:00 EST Restrictions on the use of web-based BlackBerry Device Software updates · BlackBerry® Device Software Web-based BlackBerry Device Software updates are not available for BlackBerry smartphones that are associated with a BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16070&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16070 Wed, 28 Oct 2009 00:00:00 EDT How to enable hard deletes on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.1 and 5.0 for Microsoft® Exchange · BlackBerry® Professional Software version 4.1 for Microsoft Exchange · Microsoft® Outlook® In... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04853&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04853 Tue, 27 Oct 2009 00:00:00 EDT "Service failed to start, generating error 5305" · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software The following error message appears in the application log or Messaging Agent log (MAGT) when... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01018&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01018 Mon, 26 Oct 2009 00:00:00 EDT "Unlisted Message Error" when sending a meeting request from the BlackBerry smartphone · BlackBerry® Enterprise Server version 4.0 SP 4 and earlier for Microsoft® Exchange · Microsoft® Exchange 2003 Service Pack 2 · BlackBerry® Professional... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05031&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05031 Fri, 23 Oct 2009 00:00:00 EDT Unable to receive email messages or attachments that are generated by a voice mail system · BlackBerry® Enterprise Server version 4.1.2 - 4.1.6 · BlackBerry® Professional Software 4.1.4 · BlackBerry® Device Software 4.2 Service Pack 1 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13576&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13576 Thu, 08 Oct 2009 00:00:00 EDT Bundle versions of the BlackBerry Enterprise Server for Microsoft Exchange · BlackBerry® Enterprise Server version 4.1 to 4.1 SP6 for Microsoft® Exchange · BlackBerry® Professional Software version 4.1.4 to 4.1 SP4b for Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17611&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17611 Tue, 06 Oct 2009 00:00:00 EDT Unable to install the BlackBerry Enterprise Server when a local version of MSDE with no default instance is detected during setup · BlackBerry® Enterprise Server version 4.1 · BlackBerry® Professional Software · Microsoft® SQL Server®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11232&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11232 Tue, 06 Oct 2009 00:00:00 EDT Unable to browse the Internet using the BlackBerry Browser when BlackBerry Enterprise Server software is installed on a Windows Small Business Server · BlackBerry® Enterprise Server version 4.1 · BlackBerry® Professional Software · Windows®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14913&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14913 Tue, 06 Oct 2009 00:00:00 EDT How to upgrade from BlackBerry Professional Software to BlackBerry Enterprise Server · BlackBerry® Enterprise Server version 4.1 SP5 to 5.0 · BlackBerry® Professional Software 4.1 SP4 To perform an in-place upgrade from BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15767&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15767 Fri, 02 Oct 2009 00:00:00 EDT Allow Non Enterprise Upgrade IT policy · BlackBerry® Device Software version 4.5  · BlackBerry® Enterprise Server version 4.1 SP5 and SP6 · BlackBerry® Professional Software  By default, the Allow Non Enterprise Upgrade IT policy on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15769&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15769 Fri, 02 Oct 2009 00:00:00 EDT "An attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement" · BlackBerry® Professional Software version 4.1  · BlackBerry Enterprise Server version 4.0 to 4.1 When using the setup application to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15451&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15451 Fri, 02 Oct 2009 00:00:00 EDT "70 Processing Stopped: Invalid PIN" appears in the IT Policy Status section of a BlackBerry smartphone user in the BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 SP4 · BlackBerry® Professional Software version 4.1 SP4 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16016&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16016 Wed, 30 Sep 2009 00:00:00 EDT "database server not found, please verify the information" when installing BlackBerry Enterprise Server · BlackBerry® Enterprise Server for Microsoft® Exchange · BlackBerry® Professional Software · Microsoft® SQL Server® Desktop Engine... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10200&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10200 Tue, 29 Sep 2009 00:00:00 EDT Out Of Office text is not synchronized to Microsoft Exchange 2007 when updated from the BlackBerry smartphone · BlackBerry® Enterprise Server software version 4.1 SP4 and SP5 for Microsoft® Exchange · BlackBerry® Professional Software... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15155&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15155 Fri, 25 Sep 2009 00:00:00 EDT Upgrade from BlackBerry Enterprise Server Small Business Edition to BlackBerry Professional Software · BlackBerry® Enterprise Server software - Small Business Edition version 4.0 and 4.1 · BlackBerry® Professional Software Important:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16345&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16345 Fri, 25 Sep 2009 00:00:00 EDT System Error 1069 occurs when starting BlackBerry Enterprise Server services · BlackBerry® Enterprise Server · BlackBerry® Professional Software · BlackBerry® Enterprise Server Resource Kit  · IBM® Lotus® Domino® · Microsoft® Exchange ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04045&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04045 Fri, 25 Sep 2009 00:00:00 EDT ETP messages are not retrieved during the Enterprise Activation process · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® smartphone · BlackBerry® Professional Software One or more unaltered Email... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13462&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13462 Wed, 23 Sep 2009 00:00:00 EDT BlackBerry smartphone stops responding at the "Waiting for Services" stage during an enterprise activation · BlackBerry® smartphone · BlackBerry® Enterprise Server versions 4.0 and 4.1 · BlackBerry® Professional Software During the wireless... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04327&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04327 Tue, 22 Sep 2009 00:00:00 EDT System requirements for installing the BlackBerry Enterprise Server in a Microsoft Exchange 2007 environment · BlackBerry® Enterprise Server version 4.1 SP3 to 5.0 for Microsoft® Exchange · BlackBerry® Professional Software for Microsoft... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13302&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13302 Mon, 21 Sep 2009 00:00:00 EDT How to switch BlackBerry Enterprise Server service accounts · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry Professional Software · Microsoft® SQL Server® 2000 and 2005 Standard and Enterprise Edition... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04293&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04293 Fri, 18 Sep 2009 00:00:00 EDT One-way wireless email message reconciliation is not working from Microsoft Outlook or Novel GroupWise client to the BlackBerry smartphone · BlackBerry® Enterprise Server version 3.6 SP7 to 4.1 for Microsoft® Exchange · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10720&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10720 Thu, 10 Sep 2009 00:00:00 EDT Message delays caused by a domain name resolution issue · BlackBerry® Enterprise Server version 3.6 SP2 to 4.1 SP6 for Microsoft® Exchange · BlackBerry® Professional Server for Microsoft® Exchange BlackBerry smartphone users on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03304&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03304 Fri, 04 Sep 2009 00:00:00 EDT Email messages cannot be sent or received and the last contact time is not updated for BlackBerry smartphone users activated on a BlackBerry Enterprise Server · BlackBerry® smartphone · BlackBerry® Enterprise Server · BlackBerry®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18717&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18717 Wed, 19 Aug 2009 00:00:00 EDT Activation of Yomi field synchronization after a BlackBerry Enterprise Server upgrade · BlackBerry® Enterprise Server version 4.1 Service Pack 4 (4.1.4) and later for IBM® Lotus® Domino®  · BlackBerry® Enterprise Server version 4.1.4 and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13854&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13854 Fri, 14 Aug 2009 00:00:00 EDT Viewing some Japanese websites on the BlackBerry Browser results in garbled text · BlackBerry® Enterprise Server version 4.0 including all service packs · BlackBerry® Professional Software versions 4.1 SP4 and 4.1 SP6 · Windows Server® -... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19131&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19131 Fri, 24 Jul 2009 00:00:00 EDT Pushed applications do not arrive on some BlackBerry smartphone models · BlackBerry® Enterprise Server version 4.1 SP4 · BlackBerry® Bold 9000 smartphone Pushed applications do not arrive on the BlackBerry Bold smartphone. The BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16162&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16162 Fri, 10 Jul 2009 00:00:00 EDT How to upgrade from BlackBerry Enterprise Server version 3.6 to BlackBerry Professional Software · BlackBerry® Enterprise Server version 3.6 · BlackBerry® Professional Software version 4.1 SP4 It is possible to perform an in-place upgrade... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17430&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17430 Wed, 24 Jun 2009 00:00:00 EDT How to increase the number of email messages sent to a BlackBerry smartphone during the enterprise activation process · BlackBerry® Professional Software · BlackBerry® Enteprise Server version 4.0 - 5.0 Depending on the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11632&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11632 Mon, 15 Jun 2009 00:00:00 EDT How to enable auto blind carbon copy · BlackBerry smartphone · BlackBerry® Enterprise Server software versions 2.2 - 4.1 When the Auto blind carbon copy (BCC) feature is enabled on the BlackBerry Enterprise Server, all messages sent from... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01539&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01539 Fri, 29 May 2009 00:00:00 EDT Determining which CDO version should be installed on the BlackBerry Enterprise Server · BlackBerry® Enterprise Server · Microsoft® Exchange The Collaboration Data Object (CDO) is an object library created by Microsoft that developers can... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10197&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10197 Thu, 19 Mar 2009 00:00:00 EDT Microsoft Outlook Web Access stops functioning when BlackBerry Professional Software is installed on Microsoft Exchange Server 2007 · BlackBerry® Professional Software · BlackBerry® Enterprise Server software version 4.1 · Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15040&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15040 Tue, 20 Jan 2009 00:00:00 EST Known issues with wireless BlackBerry Device Software upgrades and BlackBerry Enterprise Server software version 4.1.4 · BlackBerry® Enterprise Server software version 4.1 Service Pack 4 (4.1.4) · BlackBerry® Professional Software 4.1... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17069&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17069 Thu, 11 Dec 2008 00:00:00 EST Last Activity Scanning Folders for user In the BlackBerry Messaging Agent (MAGT) logs, the following lines appear: [20151] (XX/XX XX:XX:XX):{0x0000} Thread: *** No Response *** Thread Id=0x000, Handle=0x000, WaitCount=1, Last Activity:... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04984&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04984 Tue, 10 Mar 2009 00:00:00 EDT