http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 22 Nov 2009 02:52:26 EST · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Device Software version 4.7 · SDR300539 When selecting the Contacts button in the upper-right corner of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17638&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17638 Tue, 17 Nov 2009 00:00:00 EST · BlackBerry® Storm™ 9530 smartphone · BlackBerry® Storm™ 9550 smartphone · BlackBerry® Device Software version 5.0 When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19961&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19961 Tue, 17 Nov 2009 00:00:00 EST · BlackBerry® Storm™ 9500 series · BlackBerry® Device Software version 4.7.0.75 · SDR325004 A BlackBerry Storm smartphone that... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18193&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18193 Mon, 16 Nov 2009 00:00:00 EST · BlackBerry® Device Software 4.6 and 4.7 · BlackBerry smartphone   Images displayed on the BlackBerry® Storm™ Series smartphone do not display the colors properly. Images... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17531&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17531 Mon, 16 Nov 2009 00:00:00 EST · BlackBerry® Device Software version 4.7 · BlackBerry® Storm™ Series · BlackBerry® Tour™ 9630 smartphone The Sounds application allows you to specify ring tones, types of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16475&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16475 Thu, 12 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager version 4.7 to 5.0 · BlackBerry® Bold 9000 smartphone · BlackBerry® Storm 9530 smartphone · MicroSD media card... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19717&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19717 Wed, 11 Nov 2009 00:00:00 EST · BlackBerry® Storm 9530 smartphone The browser icon does not appear an unlocked BlackBerry Storm 9530 smartphone being used on the AT&T® network. Browser... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19405&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19405 Wed, 11 Nov 2009 00:00:00 EST · BlackBerry® Storm™ 9530 smartphone · BlackBerry® Storm™ 9500 smartphone · DT395744 The Show Keyboard menu option is missing from the Home Screen... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19960&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19960 Mon, 09 Nov 2009 00:00:00 EST · BlackBerry® Storm™ 9500 Series · BlackBerry® Tour™ 9630 smartphone  · BlackBerry® Device Software 4.7 · BlackBerry® Internet Service ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19499&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19499 Mon, 09 Nov 2009 00:00:00 EST · BlackBerry® Desktop Manager version 1.0 (Mac... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19973&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19973 Mon, 09 Nov 2009 00:00:00 EST · BlackBerry® Desktop Software version 1.0 (Mac OS) · BlackBerry® Storm™ 9500 Series version 5.0 and later · DT426043 After... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19995&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19995 Wed, 04 Nov 2009 00:00:00 EST · Issue Number: 347574 When the display of a BlackBerry Storm Series smartphone dims it will stay... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19984&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19984 Thu, 29 Oct 2009 00:00:00 EDT · BlackBerry® smartphones In the Media application on the BlackBerry smartphone, you can open media files such as videos, ring tones, pictures, and songs that are stored in the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05482 Sat, 24 Oct 2009 00:00:00 EDT · BlackBerry® Device Software versions 4.6.0 or 4.7.0 · SDR250722 Preloaded ring tones cannot be played on some BlackBerry smartphones. The preloaded ring tones are visible in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18657&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18657 Fri, 09 Oct 2009 00:00:00 EDT · BlackBerry® smartphones · Facebook® for BlackBerry® smartphones version 1.5 to 1.6.20 · SDR365259 · SDR350873 When uploading pictures to Facebook®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19482&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19482 Fri, 02 Oct 2009 00:00:00 EDT · BlackBerry® Storm™ Series The following procedure shows how to display the reference ID (RefID) from an email message or calendar entry on the BlackBerry® Storm™ smartphone. 1)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17140&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17140 Wed, 23 Sep 2009 00:00:00 EDT · BlackBerry® Device Software version 4.7.0.75 · BlackBerry® Storm™ 9530 smartphone   The Timer on the Clock application for the BlackBerry Storm smartphone immediately changes to 0:00 instead... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17461&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17461 Fri, 11 Sep 2009 00:00:00 EDT · BlackBerry® Enterprise Server · BlackBerry® Storm™ Series · BlackBerry® Client for use with... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17026&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17026 Tue, 25 Aug 2009 00:00:00 EDT · BlackBerry® smartphones with a built-in Global Positioning System (GPS) Built-in GPS can be used with BlackBerry® Maps and third-party mapping applications. When a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11950&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11950 Fri, 21 Aug 2009 00:00:00 EDT · BlackBerry® Desktop Software version 4.7 · BlackBerry® Storm™ Series · Windows Vista™ When mass storage mode is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18475&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18475 Fri, 14 Aug 2009 00:00:00 EDT · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® Storm™ 9530 smartphone · BlackBerry® Tour™ 9630... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19055&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19055 Wed, 12 Aug 2009 00:00:00 EDT · BlackBerry® Storm™ Series To move speed dial entries on the BlackBerry® Storm™ smartphone, complete the following: 1) Create a speed dial entry by opening the Phone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17239&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17239 Thu, 30 Jul 2009 00:00:00 EDT · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Storm™ 9530 smartphone · BlackBerry® Tour™ 9630 smartphone Digital Rights Management (DRM) is a technology used by content and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16309&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16309 Thu, 30 Jul 2009 00:00:00 EDT · BlackBerry® Storm™ 9530 smartphone After performing a BlackBerry smartphone software update all the correct applications are installed and visible but... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18565&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18565 Thu, 23 Jul 2009 00:00:00 EDT · BlackBerry® Device Software 4.7 or 4.7.1 · BlackBerry® Storm™ 9500 Series · BlackBerry® Tour™ 9630 smartphone The Sounds... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16477&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16477 Fri, 10 Jul 2009 00:00:00 EDT · BlackBerry® Device Software 4.7 and 4.7.1 · BlackBerry® Storm™ 9500 Series  · BlackBerry® Tour™ 9630 smartphone The Sounds... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16476&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16476 Fri, 10 Jul 2009 00:00:00 EDT · BlackBerry® Desktop Software · BlackBerry smartphones with On-Board Device Memory · SDR179175 When using the Advanced Backup and... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18610&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18610 Fri, 19 Jun 2009 00:00:00 EDT · BlackBerry® Device Software version 4.3 and later Use the Voice Notes application to record a voice mail message. Voice notes are sent using the Multimedia Messaging Service (MMS). If your BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05452&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05452 Fri, 12 Jun 2009 00:00:00 EDT · BlackBerry® Storm™ smartphone   · BlackBerry® Device Softare version 4.7.0.148 When using the Vibrate Only profile with a custom contact alert on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18450&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18450 Fri, 05 Jun 2009 00:00:00 EDT · BlackBerry® Storm™ 9500 smartphones · BlackBerry® Storm™ 9530 smartphones Tips for the Home screen on BlackBerry Storm smartphones The Home screen on a BlackBerry Storm smartphone can... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16174&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16174 Wed, 03 Jun 2009 00:00:00 EDT · BlackBerry® Storm™ Series · BlackBerry® Device Software version 4.7.0.148 · SDR340102 When setting the wallpaper to an image from Pictures in the Media application or from... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18424&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18424 Tue, 02 Jun 2009 00:00:00 EDT · BlackBerry® Desktop Manager 4.7 · BlackBerry® Storm™ 9530 smartphone · Roxio® Media Manager for BlackBerry® smartphones · Verizon® CAST The Media Manager option is not... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17492&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17492 Fri, 08 May 2009 00:00:00 EDT · BlackBerry® Storm™ 9500 Series · BlackBerry® Media Sync · SDR264548 After installing BlackBerry Media Sync while the BlackBerry Storm smartphone is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16455&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16455 Thu, 30 Apr 2009 00:00:00 EDT · BlackBerry® Storm™ 9500 Series · Bluetooth® technology · SDR279381 The voice prompt on a BlackBerry Storm smartphone that is paired with a Bluetooth device is distorted when you use the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17214&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17214 Wed, 15 Apr 2009 00:00:00 EDT · BlackBerry® smartphones Media card encryption is designed to protect the data stored on the media card and inserted in the BlackBerry smartphone. The media card can be encrypted using one of the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11663&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11663 Mon, 13 Apr 2009 00:00:00 EDT · BlackBerry® 8830 World Edition smartphone · BlackBerry® Storm™ 9530 smartphone The wireless connection does not turn on when the Auto... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16328&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16328 Tue, 07 Apr 2009 00:00:00 EDT · BlackBerry® Storm™ 9500 Series The screen of a BlackBerry Storm smartphone appears to be easily scratched or has air... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17854&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17854 Fri, 03 Apr 2009 00:00:00 EDT · BlackBerry® Device Software 4.6, 4.6.1 and 4.7 · SDR290461 After synchronizing with BlackBerry® Desktop Manager, Address Book contacts that contain Chinese... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17415&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17415 Fri, 20 Mar 2009 00:00:00 EDT · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Desktop Manager · Roxio® Media Manager for BlackBerry® smartphones · Windows®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17690&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17690 Wed, 11 Mar 2009 00:00:00 EDT · BlackBerry® Storm™ smartphone · SDR265418 When sending a picture taken with the BlackBerry Storm smartphone by Multimedia Messaging Service (MMS), the picture displays sideways on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17683&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17683 Tue, 10 Mar 2009 00:00:00 EDT · BlackBerry® Storm™ 9500 smartphone · Wireless BlackBerry® Device Software updates · SDR289906 When trying to perform a wireless BlackBerry Device Software update on the BlackBerry Storm smartphone, you receive the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17636&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17636 Wed, 04 Mar 2009 00:00:00 EST · · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Storm™ 9530 smartphone · Third-party applications If you want to use a third-party application that was not designed for the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16225&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16225 Fri, 30 Jan 2009 00:00:00 EST · BlackBerry® Storm™ Series · SDR285180 The Portrait View Virtual Keyboard orientation on the BlackBerry® Storm™... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17346&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17346 Thu, 29 Jan 2009 00:00:00 EST · BlackBerry® Storm™ 9530 smartphone · BlackBerry® Device Software 4.7.0.75 · SDR281655 The call log screen on the BlackBerry smartphone appears blank while scrolling through to the end of the call list... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17254&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17254 Mon, 26 Jan 2009 00:00:00 EST · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Storm™ 9530 smarpthone The BlackBerry Storm smartphone supports multi-touch, which can be used to copy and paste specific... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17221&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17221 Fri, 09 Jan 2009 00:00:00 EST · BlackBerry® Storm™ Series The following is a list of options used to configure the touch screen on the BlackBerry® Storm smartphone: Tap Interval Tap Interval, measured in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17193&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17193 Tue, 06 Jan 2009 00:00:00 EST BlackBerry Storm 9500 smartphone The song information is not displayed when playing a song in the Media Player.  Touch the screen of the BlackBerry Storm... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17096&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17096 Mon, 06 Apr 2009 00:00:00 EDT · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Storm™ 9530 smartphone To unlock a Blackberry Storm smartphone in portrait view, type the password using multi-tap. (By... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16432&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16432 Thu, 11 Dec 2008 00:00:00 EST · BlackBerry® Storm™ 9500 smartphone · SDR273483 When the BlackBerry smartphone user is trying to compose a Short Message Service (SMS) text... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17071&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17071 Thu, 11 Dec 2008 00:00:00 EST · BlackBerry® Storm™ 9530 smartphone · SDR270028 After recording a video on the BlackBerry Storm smartphone, playing... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17020&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17020 Wed, 10 Dec 2008 00:00:00 EST · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Storm™ 9530 smartphone When using the Browser application on the BlackBerry Storm smartphone, you can... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17028&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17028 Wed, 10 Dec 2008 00:00:00 EST · BlackBerry® Storm™ 9500 Series · SDR272279 There is no option to turn off Contact Alerts set on a BlackBerry Storm 9500 Series smartphone after the Contact Alerts have... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17051&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17051 Wed, 10 Dec 2008 00:00:00 EST