BlackBerry Technical Solution Center

BlackBerry Technical Solution Center - BlackBerry® Devices http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 23 Nov 2009 01:45:11 EST November 2009 Daylight Savings Time Update · BlackBerry® Enterprise Server · BlackBerry® Device Software version 4.1.0.344 to 4.1.0.385 (excluding version 4.1.0.347) and 4.2.0.74 and later This update replaces the update from KB19415. If... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19980&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19980 Fri, 20 Nov 2009 00:00:00 EST When the language is set to Euskara, the days of the week are incorrectly displayed as the next day when translated. · BlackBerry® Device Software 4.5 and later · Issue Number: 453249 When the language on the BlackBerry smartphone is set to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20179&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20179 Fri, 20 Nov 2009 00:00:00 EST Contact fields are not mapped properly during synchronization when the language is set to English UK · BlackBerry® 8520 smartphone · BlackBerry Device Software 4.6.1.272 · Issue Number: 456721 The available fields for contacts on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20190&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20190 Fri, 20 Nov 2009 00:00:00 EST Send a Browser URL to Facebook for BlackBerry smartphones · Facebook® for BlackBerry® smartphones version 1.7.0.22 Facebook® for BlackBerry® smartphones version 1.7.0.22 offers the ability to post a URL to Facebook using the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19994&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19994 Thu, 19 Nov 2009 00:00:00 EST Instant Messaging folder on the BlackBerry smartphone · BlackBerry® Device Software 4.6 and higher The Instant Messaging folder will appear on the Home screen of some BlackBerry smartphones that are running BlackBerry Device Software 4.6 or... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16018&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16018 Wed, 18 Nov 2009 00:00:00 EST Email messages do not appear on the BlackBerry smartphone but the message indicator number increases · BlackBerry® smartphone Email messages do not appear on the BlackBerry smartphone, but the message indicator number increases. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13391&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13391 Wed, 18 Nov 2009 00:00:00 EST "The message could not be sent (java.lang.illegalargumentexception)" when sending encrypted SMIME messages · BlackBerry® Device Software version 4.5 · BlackBerry® Smart Card Reader · SDR296087 · SDR285035 When attempt to send new or reply... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17994&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17994 Wed, 18 Nov 2009 00:00:00 EST How to remotely wipe an installed microSD media card in a BlackBerry smartphone · BlackBerry® smartphones · BlackBerry® Enterprise Server · SDR197438 Remotely wiping an installed microSD media card in a BlackBerry smartphone. An installed... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17776&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17776 Wed, 18 Nov 2009 00:00:00 EST Applications are removed after upgrading or switching to a BlackBerry smartphone running BlackBerry Device Software version 5.0 · BlackBerry® Device Software version 5.0 Applications that were previously installed are removed after... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19913&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19913 Tue, 17 Nov 2009 00:00:00 EST How to use loader.exe to extract information from a BlackBerry smartphone · BlackBerry® Desktop Manager version 4.7 and 5.0 · BlackBerry smartphones · Web-based application loader tool The loader.exe file in BlackBerry Desktop Manager... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17215&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17215 Tue, 17 Nov 2009 00:00:00 EST Mobile number displayed when receiving a SMS from a contact on the BlackBerry Bold 9700 smartphone · BlackBerry® Bold™ 9700 smartphone · BlackBerry® Device Software version 5.0 and later · Issue Number: 403248 After restoring previously... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20150&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20150 Tue, 17 Nov 2009 00:00:00 EST What is Bluetooth Stereo Audio Profile support · BlackBerry® Device Software version 4.2.2 · Supported Bluetooth® enabled headsets The Bluetooth Stereo Audio Profile is supported in BlackBerry Device Software 4.2.2.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13930&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13930 Tue, 17 Nov 2009 00:00:00 EST "Synchronization is currently unavailable" error message when attempting to synchronize with BlackBerry Desktop Manager · BlackBerry® Desktop Manager · BlackBerry smartphone If the BlackBerry smartphone is set to synchronize organizer data... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10898&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10898 Tue, 17 Nov 2009 00:00:00 EST Troubleshooting wireless email reconciliation for BlackBerry Enterprise Server · BlackBerry® Device Software version 4.0 to 4.7 · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10939&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10939 Tue, 17 Nov 2009 00:00:00 EST How to reset the BlackBerry smartphone to factory defaults · BlackBerry® Device Software version 4.3 to 5.0 · BlackBerry® Desktop Software version 4.7 to 5.0.1 To reset a BlackBerry smartphone to factory defaults, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18998&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18998 Tue, 17 Nov 2009 00:00:00 EST The BlackBerry Administration Service does not display or detect the connected BlackBerry smartphone · BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange · BlackBerry® 8800 Series When the BlackBerry Administration Service is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18402 Tue, 17 Nov 2009 00:00:00 EST Only missed calls are showing in the Phone Call Log on the BlackBerry smartphone · BlackBerry smartphone When the phone application is open only missed calls are showing in the Phone Call Log. The Phone Call Log database is corrupt on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19697&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19697 Tue, 17 Nov 2009 00:00:00 EST The BlackBerry smartphone freezes with an hourglass displayed in the browser when loading certain websites · BlackBerry® Device Software 4.2 When you browse to some web sites, an hourglass appears and freezes the BlackBerry smartphone. The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14729&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14729 Tue, 17 Nov 2009 00:00:00 EST How to create a meeting invitation and set an alarm notification on the BlackBerry smartphone · BlackBerry® Device Software version 4.6 and 4.7 Create a meeting invitation 1) In the calendar, press the Menu key. 2) Click New. 3) Type the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19080&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19080 Tue, 17 Nov 2009 00:00:00 EST Disabling BlackBerry Maps in IT policy does not disallow the application on BlackBerry smartphone · BlackBerry® Enterprise Server version 4.1 · BlackBerry smartphone When an IT policy with Disable BlackBerry Maps is set to True, the user... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17632&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17632 Tue, 17 Nov 2009 00:00:00 EST How to configure delivery options and read receipts on the BlackBerry smartphone · BlackBerry® Device Software 4.2.1 to 4.7.1 · BlackBerry® Internet Service To change the Confirm Delivery option, complete the following steps: 1) From the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12835&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12835 Tue, 17 Nov 2009 00:00:00 EST Hearing aid compatibility with BlackBerry smartphones · BlackBerry® smartphones Several BlackBerry smartphones have received certification from the United States Federal Communications Commission (FCC) stating that they meet the Hearing Aid... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04540&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04540 Tue, 17 Nov 2009 00:00:00 EST How to use the Device Switch Wizard to switch to a new BlackBerry smartphone · BlackBerry® Desktop Software 4.5 and later · BlackBerry smartphone Note: This article has animated images. If the animations stop, click the Refresh or Reload... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16291&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16291 Tue, 17 Nov 2009 00:00:00 EST Roxio Media Manager will not launch from BlackBerry Desktop Manager · BlackBerry® Desktop Software with Roxio® Media Manager · Windows® XP When you click the Media Manager icon in BlackBerry® Desktop Manager it does not open while the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19247 Tue, 17 Nov 2009 00:00:00 EST BlackBerry smartphone is activated without notice when connected to BlackBerry Web Desktop Manager 5.0 · BlackBerry® Enterprise Server version 5.0 · BlackBerry® Web Desktop Manager · SDR 334752 When a user who does not have an active... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18410&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18410 Tue, 17 Nov 2009 00:00:00 EST Unable to access the BlackBerry Device Software hosted on a network share · BlackBerry® Web Desktop Manager version 1.0 and version 1.0.1 · BlackBerry® Enterprise Server   When using application loader within BlackBerry Web Desktop Manager,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15082&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15082 Tue, 17 Nov 2009 00:00:00 EST Start Page setting is missing from the Browser options · BlackBerry® Device Software version 4.5 and earlier · SDR186090 After opening the Browser application, then clicking Options > Browser Configuration, the setting to change the Start... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17549&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17549 Tue, 17 Nov 2009 00:00:00 EST BlackBerry smartphone user information is missing from the BlackBerry Manager. · BlackBerry® Enterprise Server · BlackBerry smartphone BlackBerry smartphone user information is not displayed when attempting to view it within the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18851&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18851 Tue, 17 Nov 2009 00:00:00 EST How to view or export browser cookies on the BlackBerry smartphone · BlackBerry smartphone This operation is currently not possible. Cookies cannot be viewed or exported on the BlackBerry smartphone. The only cookie-related operation that... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17442&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17442 Tue, 17 Nov 2009 00:00:00 EST Large folder lists do not populate on the BlackBerry smartphone · BlackBerry® Enterprise Server versions 4.0 to 5.0 for Microsoft® Exchange · BlackBerry® Enterprise Server versions 4.0 to 4.1 for Novell® GroupWise® · BlackBerry smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10373&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10373 Tue, 17 Nov 2009 00:00:00 EST Unable to send an email after upgrading to BlackBerry Device Software version 5.0 on the BlackBerry Storm smartphone · BlackBerry® Storm™ 9530 smartphone · BlackBerry® Storm™ 9550 smartphone · BlackBerry® Device Software version 5.0 When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19961&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19961 Tue, 17 Nov 2009 00:00:00 EST Contact list displays in “First Name Last Name” format even when sorted by last name · BlackBerry® Storm™ 9500 smartphone · BlackBerry® Device Software version 4.7 · SDR300539 When selecting the Contacts button in the upper-right corner of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17638&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17638 Tue, 17 Nov 2009 00:00:00 EST Error “The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer” when attempting to update the device software · BlackBerry® Desktop Software version 3.5 to 5.0 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02247&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02247 Tue, 17 Nov 2009 00:00:00 EST Duplicate sub folders are displayed when selecting view folders within the Messages icon on the BlackBerry smartphone · BlackBerry® Desktop Manager · BlackBerry smartphone · BlackBerry® Enterprise Server   After switching from Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18940&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18940 Tue, 17 Nov 2009 00:00:00 EST Databases on the BlackBerry smartphone · BlackBerry® smartphones The following table outlines the information stored in databases on the BlackBerry smartphone: Database Functionality Address Book Stores the contents of the Address Book.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03974&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03974 Mon, 16 Nov 2009 00:00:00 EST Querying Standard Modem gives error message "Failed to respond" when setting up the BlackBerry smartphone as a tethered modem · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Desktop Manager version 4.7 · BlackBerry® smartphone While... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13875&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB13875 Mon, 16 Nov 2009 00:00:00 EST "JVM Error 517" is displayed on the BlackBerry smartphone · BlackBerry® smartphone The BlackBerry smartphone displays JVM Error 517. The file system on the BlackBerry smartphone has become corrupted. The BlackBerry® Device Software must be... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10875&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10875 Mon, 16 Nov 2009 00:00:00 EST How to enable the SureType and Multitap Input Methods · BlackBerry® 7100 Series · BlackBerry® Pearl™ 8100 Series · BlackBerry® Pearl™ Flip 8220 smartphone When using a BlackBerry smartphone with a SureType keyboard, Blackberry smartphone... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10261&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10261 Mon, 16 Nov 2009 00:00:00 EST How to access the Help Me! screen on the BlackBerry Smartphone · BlackBerry® smartphones  The Help Me! screen on the BlackBerry smartphone will display the following information: · Vendor ID · Platform · App Version · PIN · IMEI · MEID ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19117&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19117 Mon, 16 Nov 2009 00:00:00 EST An incorrect ring tone is played for SMS messages that are received after the previous SMS message is received from a contact with a custom ring tone configured in Contact Alerts · BlackBerry® Device Software version 4.6.0 to 4.7.1 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19375&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19375 Mon, 16 Nov 2009 00:00:00 EST BlackBerry smartphone keyboard or trackball is not functioning · BlackBerry® smartphones Some or all of the keys on the BlackBerry smartphone keyboard, the trackball, trackwheel, or trackpad are not functioning properly. Complete the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10995&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10995 Mon, 16 Nov 2009 00:00:00 EST "JVM error 545" appears on the BlackBerry smartphone · BlackBerry® smartphones The BlackBerry smartphone stops responding and the following error message appears: JVM error 545 The BlackBerry® Device Software is corrupted. Install the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12077&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12077 Mon, 16 Nov 2009 00:00:00 EST "No available updates found for your device" message appears when performing a web-based BlackBerry Device Software upgrade · BlackBerry® Device Software When attempting to perform a web-based BlackBerry Device Software update, the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16072&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16072 Mon, 16 Nov 2009 00:00:00 EST Pictures are not displayed properly on the BlackBerry smartphone. · BlackBerry® Device Software 4.6 and 4.7 · BlackBerry smartphone   Images displayed on the BlackBerry® Storm™ Series smartphone do not display the colors properly. Images... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17531&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17531 Mon, 16 Nov 2009 00:00:00 EST A winmail.dat file is attached to a received email message instead of the original attachment · BlackBerry® Internet Service · BlackBerry smartphones · Microsoft® Outlook® 97, 2000, 2003, and 2007 Some email messages that are received on... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03820&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03820 Mon, 16 Nov 2009 00:00:00 EST How to turn on advanced synchronization logging if a wired synchronization fails · BlackBerry® Desktop Software version 4.1 to 5.0 · BlackBerry smartphone · Windows® 98 to Windows® Vista When a BlackBerry smartphone synchronization fails,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01451&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01451 Mon, 16 Nov 2009 00:00:00 EST "Application Error 205" appears on the BlackBerry smartphone · BlackBerry® Desktop Manager · BlackBerry® Curve™ 8300 Series You receive the following error message on the BlackBerry smartphone: Application Error 205 Reinstall the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17024&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17024 Mon, 16 Nov 2009 00:00:00 EST "There are no calendars available for synching on this computer" message appears when configuring calendar synchronization in BlackBerry Desktop Manager · BlackBerry Desktop Manager Version 1.0 · Mac OS · BlackBerry Pearl 8100 When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20081&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20081 Mon, 16 Nov 2009 00:00:00 EST BlackBerry Maps icon does not appear on the BlackBerry smartphone · BlackBerry® Maps · BlackBerry® smartphone · AT&T® Mobility The BlackBerry Maps icon is not visible on a BlackBerry smartphone on the AT&T network. 1) The BlackBerry Maps... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12723&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12723 Mon, 16 Nov 2009 00:00:00 EST "Outlook connector error: No profiles were found in registry" when configuring synchronization within BlackBerry Desktop Manager · BlackBerry® Desktop Manager · BlackBerry® Curve™ 8330 smartphone for Sprint BlackBerry smartphone user is... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19466&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19466 Mon, 16 Nov 2009 00:00:00 EST BlackBerry Desktop Manager cannot detect the BlackBerry smartphone · BlackBerry® Desktop Manager · BlackBerry smartphone When the BlackBerry smartphone is connected to the computer, BlackBerry Desktop Manager does not detect the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00125&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00125 Mon, 16 Nov 2009 00:00:00 EST A BlackBerry Storm smartphone does not ring with a custom ring tone when connected to a computer with a USB cable · BlackBerry® Storm™ 9500 series · BlackBerry® Device Software version 4.7.0.75 · SDR325004 A BlackBerry Storm smartphone that... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18193&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18193 Mon, 16 Nov 2009 00:00:00 EST Unable to receive email messages from senders in the same domain · BlackBerry® Internet Service · Internet Message Access Protocol (IMAP) integrated email account The BlackBerry smartphone user is unable to receive email messages on the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB11949&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB11949 Mon, 16 Nov 2009 00:00:00 EST Requirements to perform wireless BlackBerry Device Software updates · BlackBerry® Enterprise Server version 4.1 SP5 to 5.0 MR2 · BlackBerry® Device Software 4.5 to 4.7 · BlackBerry smartphones The following requirements must be met... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15626&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15626 Mon, 16 Nov 2009 00:00:00 EST "Unable to complete loading operation. Fatal error occurred when updating handheld" error displayed when attempting to reload software on a BlackBerry smartphone · BlackBerry® Desktop Manager version 4.0 to 5.0 · BlackBerry smartphone When... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02696&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02696 Mon, 16 Nov 2009 00:00:00 EST "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." during the synchronization process · BlackBerry® Desktop Manager version 4.2 to 5.0 · BlackBerry® Device Software version 4.2 to... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10340&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10340 Mon, 16 Nov 2009 00:00:00 EST "Runtime error - folder is no longer part of system data source or data could not be found" error message appears when synchronizing with BlackBerry Desktop Manager · BlackBerry® Desktop Software · BlackBerry® smartphone · Microsoft®... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15812&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15812 Mon, 16 Nov 2009 00:00:00 EST Explore the media card and Internal Memory Content · BlackBerry® smartphone The Explore option is available when the BlackBerry smartphone user opens the Media application and presses the Menu key. The Explore option is designed to allow... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05475&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05475 Mon, 16 Nov 2009 00:00:00 EST Emails sent from a Gmail account back to itself do not arrive on the BlackBerry smartphone · BlackBerry® Internet Service 2.6 · BlackBerry smartphone · Gmail® webmail account · SDR294498   **Please note that Gmail® is known as Google Mail™... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18070&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18070 Mon, 16 Nov 2009 00:00:00 EST Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Manager version 1.0 · BlackBerry® Desktop Manager version 1.0 · BlackBerry® smartphones If a BlackBerry smartphone is displaying a JVM... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19767&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19767 Mon, 16 Nov 2009 00:00:00 EST Call logs are not shown for new calls and previous call logs cannot be deleted · BlackBerry® smartphones When making a phone call from the BlackBerry smartphone, the call log does not show that you have made the call. Also any new incoming... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19879&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19879 Mon, 16 Nov 2009 00:00:00 EST How to force the detection of the BlackBerry smartphone using Application Loader · BlackBerry® Desktop Software · BlackBerry smartphone To force the detection of the BlackBerry smartphone using the Application Loader tool, complete one of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10144&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10144 Mon, 16 Nov 2009 00:00:00 EST What is the globe indicator on the Home screen · BlackBerry® smartphones The notification area of the BlackBerry smartphone shows a globe icon. The globe indicator appears when a saved web page has been updated or altered.  To clear the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10441&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10441 Mon, 16 Nov 2009 00:00:00 EST BlackBerry smartphone displays "app error 576" when opening an email with an attachment · BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange · BlackBerry smartphone When attempting to open an HTML message which has an... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18310&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18310 Mon, 16 Nov 2009 00:00:00 EST BlackBerry smartphone displays JVM 529 error · BlackBerry® smartphones based on Java® technology The BlackBerry smartphone displays the following error message: JVM 529: Corrupt file system. About to attempt recovery. Some data may be lost.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB12063&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12063 Mon, 16 Nov 2009 00:00:00 EST RSA token fails when sending token by email. · BlackBerry® Device Software 4.5.x · RSA SecurID® Token 3.0.2 for BlackBerry When sending an RSA SecureID Token to a BlackBerry smartphone running BlackBerry Device Software 4.5.x, the import... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18057&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18057 Mon, 16 Nov 2009 00:00:00 EST Email messages appear blank for BlackBerry smartphone users using a Microsoft Exchange 5.5 server · BlackBerry® Device Software 4.5, 4.6 or 4.7 · BlackBerry® Enterprise Server version 4.1 SP 6  for Microsoft® Exchange · Microsoft® Exchange... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16464&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16464 Mon, 16 Nov 2009 00:00:00 EST How to delete a forwarding rule in Microsoft Exchange 2000 or 2003 · BlackBerry® Internet Service · BlackBerry smartphone · Microsoft® Exchange 2000 and 2003 BlackBerry smartphone users are receiving duplicate email messages in their... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04434&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04434 Mon, 16 Nov 2009 00:00:00 EST Forwarding rule prevents wireless enterprise activation process and encryption key regeneration · BlackBerry® Enterprise Server version 4.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphone · Microsoft® Exchange 2000 to 2007 The... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04485&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04485 Mon, 16 Nov 2009 00:00:00 EST Contacts deleted in Novell GroupWise are not deleted from the BlackBerry smartphone right away · BlackBerry® Enterprise Server version 4.1 SP3 to SP6 for Novell® GroupWise® · BlackBerry smartphone · SDR128963 Contact deletions made in... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18066&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18066 Mon, 16 Nov 2009 00:00:00 EST How to encrypt internal and external file systems on BlackBerry smartphones · BlackBerry® smartphones System requirements for stored file encryption on BlackBerry smartphones Internal files External files Java® based BlackBerry smartphones... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB16088&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16088 Mon, 16 Nov 2009 00:00:00 EST How to troubleshoot an incorrect encryption key · BlackBerry® smartphone · BlackBerry® Enterprise Server BlackBerry smartphone users are unable to receive email but are able to send email from an address associated with a BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19382&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19382 Mon, 16 Nov 2009 00:00:00 EST Calendar items occurring in the past are being deleted in the desktop application · BlackBerry® Desktop Manager · BlackBerry smartphone · Microsoft® Outlook® · Yahoo!® Mail calendar When synchronizing the Calendar via the BlackBerry Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18694&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18694 Mon, 16 Nov 2009 00:00:00 EST Error "Failed to connect to the device" appears on the computer while trying to synchronize. · BlackBerry® Desktop Manager version 4.7 and 5.0 · BlackBerry smartphones · Microsoft® Outlook® The following displays when trying to synchronize... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18701&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18701 Mon, 16 Nov 2009 00:00:00 EST "The <PIM> database cannot be accessed for synchronization" appears when attempting a synchronization using BlackBerry Desktop Manager version 1.0 on a Mac computer · BlackBerry® Desktop Manager version 1.0 · Microsoft® Entourage® 2008 ·... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19454&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19454 Mon, 16 Nov 2009 00:00:00 EST How to take a screenshot of the BlackBerry smartphone using loader.exe · BlackBerry® smartphone · BlackBerry® Desktop Manager version 4.7 To take a screenshot of the active display on a BlackBerry smartphone, perform the following steps: 1)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18982&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18982 Mon, 16 Nov 2009 00:00:00 EST Unable to receive email messages from an integrated Hotmail or MSN account using the BlackBerry Internet Service · BlackBerry® Internet Service · BlackBerry smartphones · MSN® Hotmail®   The BlackBerry smartphone does not receive email... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10218&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10218 Mon, 16 Nov 2009 00:00:00 EST How to hide and show Home screen icons on the BlackBerry smartphone · BlackBerry smartphones To show or hide Home screen icons on the BlackBerry smartphone, complete the appropriate set of steps below for the BlackBerry smartphone. 1)... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01914&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01914 Mon, 16 Nov 2009 00:00:00 EST Wireless calendar synchronization does not work correctly · BlackBerry® Enterprise Server · BlackBerry® Desktop Software · BlackBerry smartphones Wireless calendar synchronization does not work correctly. This issue can be caused by one of... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB01343&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB01343 Mon, 16 Nov 2009 00:00:00 EST Removing "Sent from my BlackBerry Wireless Device" from emails sent from a BlackBerry Smartphone · BlackBerry® Enterprise Server · BlackBerry smartphones When sending a message from a BlackBerry smartphone the line "Sent from my BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18065&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18065 Mon, 16 Nov 2009 00:00:00 EST Email deleted on BlackBerry Smartphone does not delete in IBM Lotus Notes · BlackBerry® Enterprise Server version 4.0 - 4.1 · IBM® Lotus® Domino® 6.5.1 - 8.5 Wireless email reconciliation does not occur for a BlackBerry device user.... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10268&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10268 Mon, 16 Nov 2009 00:00:00 EST How to troubleshoot activation issues with BlackBerry Enterprise Server for IBM Lotus Domino environment · BlackBerry® Enterprise Server version 4.0 to 5.0 for IBM® Lotus® Domino® · BlackBerry® smartphone When a BlackBerry smartphone user... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10384&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10384 Mon, 16 Nov 2009 00:00:00 EST Cannot reply to or forward email messages · BlackBerry® Enterprise Server · BlackBerry® Internet Service · BlackBerry smartphone You do not have the option to reply to or forward an email message on your BlackBerry smartphone. This issue... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02272&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02272 Mon, 16 Nov 2009 00:00:00 EST Use the Erase Data and Disable Handheld command · BlackBerry® Enterprise Server versions 4.0, 4.1 and 5.0 · BlackBerry smartphones You can send the Erase Data and Disable Handheld command to a BlackBerry smartphone over the wireless network... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04529&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04529 Mon, 16 Nov 2009 00:00:00 EST Unable to connect to instant messaging server on the BlackBerry smartphone · BlackBerry Enterprise Server® version 4.1 · BlackBerry® Client for IBM® Lotus® Sametime® · BlackBerry® Client for use with Microsoft® Office Live Communications... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB04977&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB04977 Mon, 16 Nov 2009 00:00:00 EST "Some databases failed to synchronize: Address Book" appears during enterprise activation · BlackBerry® Enterprise Server · BlackBerry smartphones · SDR101354 While performing the enterprise activation process on your BlackBerry smartphone,... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10009&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10009 Mon, 16 Nov 2009 00:00:00 EST How to use handheldcleanup.exe when moving mailboxes in Microsoft Exchange · BlackBerry® Enterprise Server version 2.0 to 5.0 for Microsoft® Exchange · BlackBerry smartphones To run the handheldcleanup.exe tool, complete the following... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB00140&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB00140 Mon, 16 Nov 2009 00:00:00 EST "Sync error occurred. Please retry the sync." error when synchronizing with BlackBerry Desktop Manager for Mac · BlackBerry® Desktop Manager for Mac version 1.0 · BlackBerry smartphone When running a synchronization with the Mac computer... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB20036&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20036 Sun, 15 Nov 2009 00:00:00 EST Folders are automatically expanded in View Folder · BlackBerry® Device Software version 4.6 · BlackBerry smartphones When the BlackBerry smartphone user opens the menu in the messages application on a BlackBerry smartphone running... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17265&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17265 Fri, 13 Nov 2009 00:00:00 EST Wi-Fi enabled BlackBerry device does not work after SIM card is changed · BlackBerry® smartphones · Wi-Fi® After the Subscriber Identity Module (SIM) card is changed for a Wi-Fi enabled BlackBerry device, the BlackBerry smartphone must be... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17220&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17220 Fri, 13 Nov 2009 00:00:00 EST Unable to associate a <name>@us.army.mil email account with the BlackBerry Internet Service · BlackBerry® Internet Service · BlackBerry® smartphones You are not able to associate a <<EM>name>@us.army.mil email address with the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19471&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19471 Fri, 13 Nov 2009 00:00:00 EST No additional applications designed for your device were found · BlackBerry® Desktop Manager · BlackBerry® Device Software version 4.1 to 4.3 · BlackBerry® 8820 smartphone · BlackBerry® Curve™ 8310 smartphone · BlackBerry® Curve™ 8320... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17274&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17274 Fri, 13 Nov 2009 00:00:00 EST Application permissions are not applied correctly to the BlackBerry smartphone · BlackBerry® Enterprise Server version 5.0 · BlackBerry® Device Software version 4.2.2 and earlier · SDR328790 When assigning an unlisted application control... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18149&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18149 Fri, 13 Nov 2009 00:00:00 EST Daylight Saving Time - 2009 · BlackBerry® Enterprise Server version 4.1 SP3 and later · BlackBerry® Device Software version 4.1.0.344 to 4.1.0.385 (excluding version 4.1.0.347) and 4.2 and later As a result of the cancellation of Daylight... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19415&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19415 Fri, 13 Nov 2009 00:00:00 EST BlackBerry Desktop Manager stops working · BlackBerry® Bold™ 9000 smartphone · BlackBerry® Desktop Manager 4.6 · Microsoft® Outlook® 2003 While synchronizing the calendar, synchronization stops and produces the following error:   "Desktop... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18043&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18043 Fri, 13 Nov 2009 00:00:00 EST Network time on the BlackBerry Curve 8900 smartphone is 1 hour off compared to the actual time · BlackBerry® Curve™ 8900 smartphone · BlackBerry® Device Software version 4.6.1 · SDR201529 From the Date/Time options screen of the BlackBerry... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB17943&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17943 Fri, 13 Nov 2009 00:00:00 EST Troubleshooting BlackBerry Desktop Manager USB connections · BlackBerry® Desktop Software 3.5 to 5.0 · BlackBerry® smartphones · Windows Vista™ and Windows® XP Troubleshooting any issues with the BlackBerry smartphone connecting to a... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02640&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB02640 Fri, 13 Nov 2009 00:00:00 EST "Incompatible Browser" is displayed when trying to browse a web site on the BlackBerry smartphone · BlackBerry® smartphones The following error is displayed when trying to browse a web site on the BlackBerry smartphone:   Incompatible... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB19314&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19314 Fri, 13 Nov 2009 00:00:00 EST Unable to change Folder Redirection settings from BlackBerry Manager · BlackBerry® Enterprise Server version 4.1 SP2, SP3, and SP4 for IBM® Lotus® Domino®  · BlackBerry smartphones · SDR87708 · SDR130230  The administrator is unable to turn... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB10621&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB10621 Fri, 13 Nov 2009 00:00:00 EST How to configure the calendar to synchronize with Microsoft Outlook · BlackBerry® Desktop Software 4.2 to 5.0 · BlackBerry® smartphones · Microsoft® Outlook® Configure the calendar to synchronize specific calendar entries between the... http://www.blackberry.com/btsc/dynamickc.do?externalId=KB05347&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB05347 Fri, 13 Nov 2009 00:00:00 EST