Press Release

October 21, 2002

Pitney Bowes Selects Antenna Software

AntennaTools™ Extends Critical Service Data to the Mobile Workforce Real-Time CRM Improves Productivity and Customer Satisfaction

New York, NY - Antenna Software, Inc., the leading provider of integrated Web and wireless solutions for the mobile service industry, announces today that Pitney Bowes Inc. (NYSE:PBI), a global provider of integrated mail and document management solutions for companies of all sizes, has chosen Antenna Software to automate and improve the company's mobile service operations. The wireless solution, AntennaTools for Siebel, will enhance and extend Pitney Bowes' existing CRM system, Siebel 7, ensuring higher levels of business performance and customer satisfaction.

"Pitney Bowes chose AntennaTools, after evaluating multiple packages, for its close integration with the Siebel platform and its rich feature set," stated Paul Weston, Vice President of CRM Systems. "The company expects a rapid ROI and immediate improvement in productivity and customer response times as the solution is deployed over the next few months."

"Pitney Bowes is building a real-time service management system with Antenna Software's expertise in wireless technology and mobile services," said Jim Hemmer, CEO of Antenna Software. "Because AntennaTools is fully integrated with Siebel, easy to use and always on, it will help Pitney Bowes rapidly achieve their business objectives and realize the tremendous benefits of streamlined field operations and improved customer service."

Pitney Bowes helps over 2 million businesses engineer the flow of their communications everyday. Pitney Bowes will deploy Antenna's solution on BlackBerry™ Wireless Handhelds™ in conjunction with its Siebel 7 implementation initiated earlier this year in its DMT unit. With AntennaTools' store-and-forward, push-based technology, field service professionals can now remain continuously connected to the enterprise, whether they are in or out of the coverage area.

The integrated solution combines the power of Siebel Systems' field service offering with Antenna's best-in-class wireless technology. It supports the full range of field service activities, and provides users of Siebel Field Service with an optimized, real-time service management system that significantly improves service quality, increases customer loyalty and enhances competitive positioning. Using this combined solution, mobile workers can now securely access and update customer account information, remotely perform essential service activities, check and order recommended parts, all at the point of service.

About Pitney Bowes

Headquartered in Stamford, Conn., Pitney Bowes Inc. is a $4.1 billion global provider of leading edge integrated mail and document management solutions for businesses of all sizes.

About Antenna Software

Founded in 1998, Antenna Software is the leading provider of integrated Web and wireless solutions for the mobile service industry. Headquartered in New York City, Antenna's products enable field service providers to profitably deliver high-quality service to their customers. AntennaTools is a powerful wireless mobile service management solution that enables real-time end-to-end service request and inventory management from the field. Field engineers can now easily access critical service information from Siebel Field Service or Clarify eFrontOffice, and manage all their activities remotely using handheld wireless devices including RIM Blackberry, Compaq iPAQ, Motorola Timeport and Accompli. Antenna supports a growing client base of Fortune 1000 service organizations across North America and Europe. Our key partners include Accenture, Siebel Systems, Amdocs/Clarify, RIM, Compaq, Cingular Wireless, SkyTel and Motorola. For more information about Antenna Software, call 1- 888-723-2832 or visit www.antennasoftware.com.