Press Release

May 19, 2004

eAgency Extends Nice Office™ to the Property and Casualty Insurance Market

Wireless Enterprise Symposium 2004 - Chicago, IL - eAgency Systems, provider of sales force automation and customer relationship management solutions for the Small Office/Home Office market, announced the release of Nice Office™ Property and Casualty, a web-based eServices application for the property and casualty (P&C) insurance market.

The release of Nice Office™ P&C provides web-based access to underwriting and claims data, customer self-service, and the automation of rating and underwriting workflow. The solution provides stand-alone capabilities or can directly interact with the carrier's back-end systems to provide agents and policy holders the ability to initiate and complete the entire application process.

eAgency also announced its plans to extend the Nice Office™ P&C product to a wireless-based application later this year, using the BlackBerry® wireless platform, developed by Research In Motion (RIM) (NASDAQ:RIMM; TSX:RIM). This will provide wireless, synchronized communications to P&C professionals in the field such as the agents, underwriters, carriers, and claims staff.

"Nice Office P&C is a proven, efficient, and easy-to-deploy web-based portal designed specifically for the property/casualty insurance industry. This solution provides wireless access to critical policy data and transactions, which increases productivity by having agents and policy holders complete their requests on-line," states Chuck Cronin, CEO of eAgency Systems.

"The Property and Casualty market is a strong fit for BlackBerry as there are many remote workers who need access to their email, calendars, contacts, reports, forms, and corporate databases while out of the office. With eAgency and BlackBerry, insurance professionals can increase productivity and improve customer service through wireless access to underwriting and claims data and enhanced workflow," said Mark Guibert, Vice President of Corporate Marketing at Research In Motion.

The announcement was made at RIM's Wireless Enterprise Symposium, where eAgency is a Silver Sponsor. Held in Chicago, May 18-19, the event offers in-depth wireless information for today's forward-thinking enterprises and features more than 50 wireless vendors and carriers as well as industry experts and analysts. eAgency will be providing demonstrations of the Nice Office™ Wireless product throughout the show.

About eAgency Systems
eAgency is a Sales Force Automation and Customer Relationship Management provider that extends the capabilities of enterprise legacy systems to web and wireless devices. The company services the world's largest workforces, with an initial emphasis on the insurance and financial services industry and its 3,400,000 independent sales representatives and over 98 million customers. For more information call 888-377-8200 ext. 196, visit www.eagency.com or contact info@eagency.com.

About Research In Motion (RIM)
Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. RIM's portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools, radio-modems and software/hardware licensing agreements. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe and Asia Pacific. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit www.rim.com or www.blackberry.com.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.