Press Release

May 19, 2004

Saratoga Systems Announces iAvenue™ Wireless for BlackBerry Access to Customer and Enterprise Data

Secure Connectivity to iAvenue Data and Back-office Systems Results in More Informed Decisions and Increased Customer Responsiveness

Campbell, CA - Saratoga Systems Inc., provider of the most flexible, cost-effective customer relationship management (CRM) solutions for faster ROI, today announced the release of iAvenue™ Wireless. iAvenue Wireless provides secure connectivity to enterprise information, including data within Saratoga Systems' iAvenue CRM suite and most back-office databases, to anyone using a BlackBerry Wireless Handheld™, from Research In Motion (RIM) (NASDAQ:RIMM; TSX:RIM). This anytime, anywhere access to important customer information and corporate data improves customer relations through faster response times, and enables management to make faster, more informed decisions and quickly capitalize on opportunities.

iAvenue Wireless enhances Saratoga Systems iAvenue software by enabling users to:

• Increase productivity and responsiveness with anytime/anywhere access to reports and data
• Quickly and efficiently manage accounts/contacts/opportunities while in the field
• Improve the capability to track shipments, verify billing and invoice status, enter order criteria onsite, track customer support cases, and access inventory data

"iAvenue Wireless offers a flexible and secure way to extend connectivity to iAvenue customer data and enterprise information for mobile professionals," said Mark Elconin, CEO of Saratoga Systems. "Providing seamless wireless access to critical data and time-sensitive transactions enables sales, for example, to quickly capitalize on more opportunities and management to make informed decisions based on the most up-to-date information."

iAvenue Wireless delivers information from multiple sources within the enterprise, such as accounting, finance and the iAvenue CRM system. Via the Web browser on the wireless handheld, users can perform a range of activities in a secure environment, including running standard query reports, entering criteria when prompted, and viewing and drilling into results. Now mobile users can more quickly and efficiently attend to work-related tasks while disconnected from the wired network, enabling greater productivity and effectiveness for employees anytime and anywhere.

"We are very excited about deploying iAvenue Wireless with BlackBerry to give our financial advisors immediate access to critical information when in the field," said Zafar Mir, Information Technology, ING Investment Management, NY. "The robust, secure web interface will provide a valuable extension of our enterprise resources and iAvenue capabilities outside the office."

"BlackBerry is the leading wireless enterprise platform that makes mobile professionals more productive by connecting them to corporate information. Together, iAvenue Wireless and BlackBerry offer a comprehensive, flexible solution that enables wireless access to important iAvenue and corporate data to increase productivity and enhance customer responsiveness for mobile professionals," said Mark Guibert, Vice President of Corporate Marketing at Research In Motion

About Saratoga Systems Inc.
Saratoga Systems Inc. provides the most flexible, cost-effective customer relationship management (CRM) solutions for faster ROI, increased revenues, and improved sales, marketing, and service effectiveness. Founded in 1987 and privately held, Saratoga Systems serves over 750 corporate customers and more than 10,000 users worldwide, such as T. Rowe Price, Progressive, Goodyear, Kodak, Kimberly-Clark, and Konica Minolta. For more information, visit: www.saratogasystems.com

About Research In Motion (RIM)
Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. RIM's portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools, radio-modems and software/hardware licensing agreements. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe and Asia Pacific. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit www.rim.com or www.blackberry.com.

iAvenue is a trademark of Saratoga Systems Inc. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other brands, products and company names mentioned herein may be trademarks or registered trademarks of their respective holders.