Press Release

August 23, 2004

Epoch Integration Gains New Customers for Mobile Systems Management Software

Honda, Merrill Lynch and Walmart.com among growing list of customers looking to reduce system downtime using BlackBerry

Toronto, ON - Epoch Integration Inc., a leading provider of software for network management, today reported that its mobile systems management products continue to be chosen by organizations using the BlackBerry® wireless platform, developed by Research In Motion (RIM) (Nasdaq: RIMM; TSX: RIM), as essential solutions for wireless access to business-critical infrastructure systems. New customers include such high-profile organizations as American Honda Motor Co., Merrill Lynch & Co., Walmart.com, Roto Rooter, Inc., YMCA New York, Florida Atlantic University, and Key Energy Services, Inc.

With these new customers, Epoch Integration extends its lead in a growing market for mobile systems management solutions. These applications allow IT professionals, such as network and system administrators, to securely access their host systems from wireless handhelds such as BlackBerry.

Mobile systems management products from Epoch Integration include:

NeedTEXT Shell: NeedTEXT Shell is the leading mobile terminal solution for secure access to UNIX and Linux systems, routers and switches, from a BlackBerry handheld. Features include telnet and SSH support, VT100 terminal emulation, AS/400 key-mapping, and scroll-bar panning for ease of use on a BlackBerry Wireless Handheld™. Behind-the-firewall installation and advanced authentication and encryption provide a high level of security. Using NeedTEXT Shell and BlackBerry, network administrators have the ability to react to system events while away from their desks, significantly reducing downtime. More information is available at www.needtext.net/shell.

ASG-MobileControl: Provided by Epoch Integration under license from ASG, MobileControl enables secure access to Windows-based servers and applications from wireless handhelds, including BlackBerry handhelds. Administrators can manage Active Directory, Microsoft Exchange, SQL, and Terminal Services with the same level of control that they are used to on their desktop. In addition, users have the ability to start and stop Windows NT Services, access printer queues, monitor event logs and perform many other network administration tasks while away from their desks. As a result, IT professionals have the ability to react to system events immediately, from wherever they are, and significantly reduce downtime. More information is available at www.needtext.net/mobilecontrol.

"We are thrilled that such high-profile organizations continue to adopt our products for their mobile systems management needs," said Ramon Tavares, president at Epoch Integration Inc. "We were one of the first companies to develop and market these types of solutions, and since then we have forged a commitment to our customers by turning their feedback into new features. Now, we are witnessing the ongoing efficiency and productivity improvements that our customers are gaining by deploying these tools. There is no longer any reason why a network administrator should be disconnected from his mission-critical systems as soon as he steps away from his desk. Using our products, he retains the ability to react to network issues immediately, and save his organization from costly system downtime."

Customer quotes and testimonials are available online at http://www.epochintegration.com/testimonials.xml.

Epoch Integration's mobile systems management solutions are affordably priced for small and medium-sized businesses, as well as branch divisions of larger enterprises. The products are easy to install, require no additional training services, and provide immediate return on investment for customer organizations.

About Epoch Integration
Epoch Integration is a leading designer, developer and marketer of network management solutions for the worldwide infrastructure software market. The company's products, including the popular NeedTEXT suite, give Information Technology professionals the ability to manage their networks 24 hours a day, 7 days a week. By combining automated network monitoring and event notification with true two-way system access from handheld devices on global wireless networks, Epoch Integration effectively closes the loop on network management, thereby enabling significant reductions in downtime and its associated costs. The company currently provides network management solutions to such high-profile customers as Raytheon Missile Systems and the National Institutes of Health (NIH), in addition to small and medium-sized businesses around the globe. Founded in 1997, Epoch Integration is headquartered in Toronto, Canada. Please visit www.epochintegration.com.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.