Press Release

October 28, 2004

Onset Adds Custom Message Alerts to METAmessage for BlackBerry®

Santa Cruz, Calif. - Onset Technology, a leading developer of enterprise access software for wireless handheld devices, announced today the availability of a custom message alert feature which lets users set their BlackBerry Wireless Handheld™ from Research In Motion (RIM) (NASDAQ: RIMM, TSX: RIM) for sound, vibration, or popup-window notifications when a message arrives from a specific sender or with a specific subject.

In addition to making any METAmessage user’s email notifications more informative, the custom alert capability makes systems such as Washington’s “DC Text Alert” more effective. The DC Text Alert system provides immediate notification and update information to BlackBerry® handheld users during a major crisis or emergency. When an incident or emergency occurs, authorized DC Emergency Management personnel rapidly notify users with this community alert system. With METAmessage custom alerts, such emergency communications will receive immediate attention when received on a handheld.

According to Gadi Mazor, president and CEO of Onset Technology, “Now, users can know when messages of special importance arrive, without even looking at their handhelds. Besides being a great convenience in everyday use, this is a critical capability for emergency communications. There are certain categories of messages that users either want to, or must respond to immediately, and the messages have to ‘stand out’ amidst normal email traffic.”

Custom alerts let users set notification rules in order to differentiate messages from different senders or with different subjects. For example, a user can set alerts so that any message from a central-command or supervisor’s email or PIN address or any message with “Urgent” in the Subject: line appears as a popup window with an audible tune. And, administrators can set read-only alert rules so that enterprise-wide notifications will receive special attention.

Availability
The custom message alerts feature has been added to the METAmessage Basic product. All current Maintenance and Support customers can upgrade to the latest, feature-rich version of the METAmessage server at no cost. Customers with lapsed Maintenance and Support contracts should contact Onset at (877) 847-8329. The current METAmessage Basic feature set now includes:

• Check spelling
• Print anywhere
• Set custom message alerts
• Access network documents
• Get quick info such as driving directions, flight information, stock quotes, etc.
• and more.

METAmessage for Wireless
METAmessage, used by over 1000 enterprise customers with over 120,000 users, is a complete, out-of-the-box solution for BlackBerry. Users can interact directly with a range of enterprise data systems including document management/time-and-billing programs, enterprise applications, and internally developed databases. The user simply opens a form on the handheld and either requests information from or adds information to the data source. Users can also print anywhere, including network printers; spell check outgoing messages; and, get network documents to send, read, or print. METAmessage also provides advanced Legal, Data, Emergency Communications, and Voice solutions.

Onset Technology
Founded in 1997, Onset Technology is the developer of METAmessage® for Wireless – a unique software solution that gives business users access to virtually any data on their enterprise network using wireless devices such as BlackBerry® handhelds from Research In Motion (RIM). The software is broadly compatible with virtually all wireless devices and servers including those from strategic partners AT&T, Ericsson, Microsoft, and RIM. Since its introduction, METAmessage has been widely adopted by Fortune 1000 companies, government agencies, and a range of large service organizations.