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Press Release
October 29, 2003
Reed Smith LLP Selects BlackBerry Wireless Solution
BlackBerry Helps Reed Smith Lawyers Enhance Client Service and Increase Productivity
Pittsburgh, PA and Waterloo, ON - Reed Smith LLP, a leading global law firm, has selected and deployed the BlackBerry® wireless solution from Research In Motion (RIM) (Nasdaq: RIMM; TSX: RIM). BlackBerry is helping Reed Smith lawyers enhance client service and increase productivity through wireless access to email, phone, SMS (Short Message Service), Internet browser and organizer applications.
“At Reed Smith, we have a management team that is based in various cities and traveling all the time. We are committed to providing an unsurpassed level of customer service and BlackBerry allows our attorneys to respond to the needs of our clients regardless of their location. BlackBerry has provided our team with secure, wireless access to email and corporate data and I could not imagine us being this effective without the solution,” said Gary Sokulski, Chief Administrative Officer at Reed Smith. “Our BlackBerry handhelds have also helped us maintain connectivity when business interruptions occur, such as the northeast power outage, with pin-to-pin communication. Additionally, we are a results and customer focused firm and the always connected feature of BlackBerry supports this culture. I could not imagine leaving the office without my BlackBerry handheld.”
Reed Smith is a leading law firm with nearly 1,000 lawyers located in the U.S. and the U.K. Reed Smith provides counsel to clients in various different industries, including many of the top companies in financial services, life sciences, technology and energy. Reed Smith prides itself in its commitment to building and maintaining longstanding relationships with its clients. It is this overall commitment that prompted Reed Smith to search for a wireless solution with a global reach that could further enhance their client service while increasing the productivity of their attorneys. Also, when an attorney was out of the office or in the courtroom, it was challenging for them to stay on top of email and Reed Smith wanted a way to respond to clients in a more timely manner.
“BlackBerry is one of the important cornerstones of Reed Smith's remote computing initiative. Its passionate use by attorneys and staff members has dramatically increased our ability to work more effectively with our clients as well as on internal projects,” said Mark Rosenthal, Chief Information Officer at Reed Smith.
Reed Smith originally implemented a pilot program with BlackBerry Wireless Handhelds™ and BlackBerry Enterprise Server™ for Microsoft® Exchange. The pilot was so successful that Reed Smith decided to deploy BlackBerry Enterprise Server and BlackBerry handhelds in its regional offices. BlackBerry boosts the productivity of Reed Smith attorneys by providing secure, push-based wireless connectivity to their email with the ability to view attachments, interact with corporate data, make phone calls, manage their calendar and access the web - all in one sleek handheld. Also, with cradle-free wireless synchronization, Reed Smith attorneys’ email and calendar applications are automatically updated on their BlackBerry handheld and desktop PC when changes are made.
“BlackBerry allows me to manage my email and improve responsiveness to my clients. I also find the wireless calendar synchronization feature extremely beneficial to manage appointments and prevent duplicate bookings when out of the office and traveling abroad,” said Greg Jordan, Managing Partner at Reed Smith.
In addition to productivity and client service benefits, BlackBerry has even helped Reed Smith attorneys maintain balance between work and personal life. BlackBerry allows Reed Smith attorneys to stay connected and in control of important matters without being chained to the office.
“Reed Smith is a great example of a firm using leading technology to improve client service on a global basis,” said Mark Guibert, Vice President of Corporate Marketing at Research In Motion. “BlackBerry is the top ranked wireless platform for the legal industry with a range of products and services available to satisfy large and small law firms alike.”
BlackBerry has become so popular at Reed Smith that the firm has created a program called "Get Me Connected", which offers attorneys and some staff-members the opportunity to carry BlackBerry handhelds.
“At the onset of the “Get Me Connected” program, we wanted to provide our attorneys with choice, so we offered BlackBerry handhelds along with two PDAs. Shortly after we implemented the program, we stopped offering the two PDAs because everyone consistently wanted BlackBerry,” said Ryan McEnroe, Firmwide Manager of IT at Reed Smith and Manager of the “Get Me Connected” program. “We’ve periodically reviewed what is new in the wireless market, but nothing has threatened or even comes close to BlackBerry.”
“Due to two recent major power interruptions in just over a month, we also use BlackBerry as part of our disaster recovery procedures. During the power outages, Reed Smith relied on BlackBerry handhelds to communicate status updates to emergency personnel on the scene. It proved to be very helpful,” said McEnroe. “We’ve since set up an automated process to update all BlackBerry user PIN addresses on a scheduled basis. We even have attorneys loading PIN address information of their clients. This way, in the event that we have another power outage or disaster where cellphones are down, we can still ensure superior communication internally and with our clients.”
“Many attorneys consider BlackBerry the best technological tool that we’ve implemented at Reed Smith. Once one of our attorneys uses a BlackBerry handheld, we know we’ll never get it back. It’s that powerful of a tool,” said McEnroe. “And now that we’ve proven that BlackBerry can be used as a contingency tool, it’s all the more powerful.”
About Reed Smith LLP
Reed Smith LLP, a leading global top 20 law firm with nearly 1,000 lawyers located in 16 U.S. and two U.K. cities, represents Fortune 100 as well as mid-market and emerging companies. Clients include healthcare providers and insurers, technology companies and entrepreneurs, financial services firms, communications and telecommunications companies, manufacturers, universities, nonprofit organizations, real estate developers, and municipalities throughout the United States and in 40 countries. For more information visit www.reedsmith.com.
About Research In Motion (RIM)
Research In Motion is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. Through the development of integrated hardware, software and services that support multiple wireless network standards, RIM provides platforms and solutions for seamless access to time-sensitive information including email, phone, SMS messaging, Internet and intranet-based applications. RIM technology also enables a broad array of third party developers and manufacturers to enhance their products and services with wireless connectivity to data. RIM’s portfolio of award-winning products, services and embedded technologies are used by thousands of organizations around the world and include the BlackBerry® wireless platform, the RIM Wireless Handheld™ product line, software development tools, radio-modems and software/hardware licensing agreements. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe and Asia Pacific. RIM is listed on the Nasdaq Stock Market (Nasdaq: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit www.rim.com or www.blackberry.com.
Research In Motion, RIM and BlackBerry are trademarks of Research In Motion Limited. Research In Motion and RIM are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, products and company names mentioned herein may be trademarks or registered trademarks of their respective holders.
Forward-looking statements in this news release are made pursuant to the "safe harbor" provisions of the United States Private Securities Litigation Reform Act of 1995. When used herein, words such as “intend” and similar expressions are intended to identify forward-looking statements. Forward-looking statements are based on assumptions made by and information available to Research In Motion Limited. Investors are cautioned that such forward-looking statements involve risks and uncertainties. Important factors that could cause actual results to differ materially from those expressed or implied by such forward looking statements include, without limitation, possible product defects and product liability, risks related to international sales and potential foreign currency exchange fluctuations, the initiation or outcome of litigation, acts or potential acts of terrorism, international conflicts, significant fluctuations of quarterly operating results, changes in Canadian and foreign laws and regulations, continued acceptance of RIM's products, increased levels of competition, technological changes and the successful development of new products, dependence on third-party networks to provide services, dependence on intellectual property rights and other risks and factors detailed from time to time in RIM's periodic reports filed with the United States Securities and Exchange Commission, and other regulatory authorities. The Company has no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.