Mobile Customer Relationship Management Roundtable

Mobile Customer Relationship Management Roundtable

These days, keeping a customer database at the office isn't enough. On-the-go salespeople and field service technicians—and their managers—need mobile customer relationship management software (CRM) to retrieve and update customer information while they are on the road. A great CRM solution will minimize staff time spent on administrative tasks while maximizing time spent with customers, as well as provide managers the business intelligence they need to manage those staff and sales or service priorities.

Save money with mobile CRM »

Case Study: How Ricoh Americas Corp. Improved Customer Service and Eliminated 15,000 calls a Month

Case Study: How Ricoh Americas Corp. Improved Customer Service  and eliminated 15,000 calls a month

Ricoh Americas deploys a force of more than 2,000 field service technicians across the United States. Find out how the company is meeting or exceeding its SLAs and reducing costs by moving away from a phone-based dispatch system in favor of BlackBerry® smartphones and a custom application.

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Follow the Support Forums on Twitter!

Follow the Support Forums on Twitter!

There's a new way to interact with the BlackBerry Community Support Forums—follow the group on Twitter at www.twitter.com/blackberryforum.

New to Twitter? Accounts are free and simple to set up. To learn more about Twitter, click here. Of course, you can still check out the forums the old-fashioned way, right here.

Protect Your BlackBerry Smartphone with an OtterBox Case

Protect Your BlackBerry Smartphone with an OtterBox Case

BlackBerry smartphones are designed to withstand daily wear and tear. Knock your smartphone off your desk or accidently roll it across the room and chances are, you can pick it up and use it as though nothing happened. (Of course, we don't recommend you try this.)

But some accidents are a bit more extreme.

Read tales of BlackBerry smartphone survival »

Tips! Tricks! Shortcuts!

Tips! Tricks! Shortcuts!

Get even more from your BlackBerry smartphone by taking advantage of these messaging tips and shortcuts.

Want even more tips? Click here »

BlackBerry Solutions

Support Forums

The BlackBerry® Support Community Forums are a great place for your BlackBerry device users to get help—and a place for you to connect with other IT administrators. Do you have questions about BlackBerry Enterprise Solutions? Are you looking for support on devices or accessories? Visit the BlackBerry Support Community Forums.