BlackBerry®

Mobile Customer Relationship Management Roundtable

These days, keeping a customer database at the office isn't enough. On-the-go salespeople and field service technicians—and their managers—need mobile customer relationship management software (CRM) to retrieve and update customer information while they are on the road. A great CRM solution will minimize staff time spent on administrative tasks while maximizing time spent with customers, as well as provide managers the business intelligence they need to manage those staff and sales or service priorities.

Save money with mobile CRM »

Case Study: How Ricoh Americas Corp. Improved Customer Service and Eliminated 15,000 calls a Month

Ricoh Americas deploys a force of more than 2,000 field service technicians across the United States. Find out how the company is meeting or exceeding its SLAs and reducing costs by moving away from a phone-based dispatch system in favor of BlackBerry® smartphones and a custom application.

Click to continue »

Follow the Support Forums on Twitter!

There's a new way to interact with the BlackBerry Community Support Forums—follow the group on Twitter at www.twitter.com/blackberryforum.

New to Twitter? Accounts are free and simple to set up. To learn more about Twitter, click here. Of course, you can still check out the forums the old-fashioned way, right here.

Protect Your BlackBerry Smartphone with an OtterBox Case

BlackBerry smartphones are designed to withstand daily wear and tear. Knock your smartphone off your desk or accidently roll it across the room and chances are, you can pick it up and use it as though nothing happened. (Of course, we don't recommend you try this.)

But some accidents are a bit more extreme.

Read tales of BlackBerry smartphone survival »

Tips! Tricks! Shortcuts!

Get even more from your BlackBerry smartphone by taking advantage of these messaging tips and shortcuts.

Want even more tips? Click here »

Latest BlackBerry Smartphones

Forward to a Friend

Support Forums

The BlackBerry® Support Community Forums are a great place for your BlackBerry device users to get help—and a place for you to connect with other IT administrators. Do you have questions about BlackBerry Enterprise Solutions? Are you looking for support on devices or accessories? Visit the BlackBerry Support Community Forums.

Choose the BlackBerry Smartphone that Fits Your Lifestyle

Get help finding the perfect BlackBerry® solution. Click here to get started »

* Offers subject to change without notice. Please check offer details for more information. Void where prohibited. Check with service provider for availability, roaming arrangements and service plans. Certain features outlined in this document require a minimum version of BlackBerry^® Enterprise Server software, BlackBerry^® Desktop Software, BlackBerry^® Device Software and/or BlackBerry devices and may require additional development or third party products and/or services for access to corporate applications. Prior to subscribing to or implementing any third party products and services, it is your responsibility to ensure that the airtime service provider you are working with has agreed to support all of the features of the third party products and services. Installation and use of third party products and services with Research In Motion's ("RIM") products and services may require one or more patent, trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use these products and services until all such applicable licenses have been acquired by you or on your behalf. Your use of third party software shall be governed by and subject to you agreeing to the terms of separate software licenses, if any, for those products or services. Any third party products or services that are provided with RIM products and services are provided "as is." RIM makes no representation, warranty or guarantee whatsoever in relation to the third party products or services and RIM assumes no liability whatsoever in relation to the third party products and services, even if RIM has been advised of the possibility of such damages or can anticipate such damages.

The above information regarding third party products and services is provided in BlackBerry Connection for your information. Since third parties provide the information to Research In Motion Limited ("RIM") and RIM relies on the information without performing any independent investigations, RIM makes no warranty or guarantee concerning the features, reliability, or pricing of the third party products or services, or their compatibility with any RIM products.

© 2009 Research In Motion Limited. All Rights Reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

BlackBerry®

Business Edition September 2009

Mobile Customer Relationship Management Roundtable

Case Study: How Ricoh Americas Corp. Improved Customer Service and Eliminated 15,000 calls a Month

Follow the Support Forums on Twitter!

Protect Your BlackBerry Smartphone with an OtterBox Case

Tips! Tricks! Shortcuts!

Latest BlackBerry Smartphones

Contents

Support Forums

Choose the BlackBerry Smartphone that Fits Your Lifestyle

Business Edition September 2009

Latest BlackBerry Smartphones

Not subscribed to BlackBerry Connection newsletter?