BlackBerry®

Maximizing Smartphone Value: A Guide for IT Administrators

Why it pays to standardize and simplify

As an IT administrator what should you do to help your organization benefit the most from the mobile revolution? This guide offers ideas in three areas: lowering costs, maximizing benefits, and mapping a strategy.

Get the ideas »

Self-Help Videos Let Users Help Themselves Prior to Calling for Support

Here's an easy way to help cut down BlackBerry® smartphone support calls: Point your BlackBerry users to the new BlackBerry® Learning Series videos on the Official BlackBerry® Channel on YouTube®. These short self-help videos demonstrate many BlackBerry smartphone features. By watching, your users can answer many of their own questions—without calling IT for support.

Add an Email Address	How to Send an Email, PIN, or SMS Message
Creating a New Contact	Sending an MMS Message
Switching SIM Cards While Traveling	Accessing Tutorials Using the Setup Wizard
How to Use Your Phone	Downloading and Using BlackBerry App World™
Importing SIM Card Contacts Using the Setup Wizard	Start a BlackBerry® Messenger Conversation
How to Switch Devices	Respond to a BlackBerry Messenger Invitation
Changing Your Wallpaper	Add a BlackBerry Messenger Contact

To point your users to the videos, we have prepared a message that you can paste into an email for distribution. Note: If your organization blocks YouTube you may need to make an exception for these videos. Click here for the email.

See the full BlackBerry Learning Series video library »

Advanced BlackBerry Wireless Headset HS-700 Puts Your Voice in Command

The new BlackBerry® Wireless Headset HS-700 includes the following features:

Voice prompts announce the names of incoming callers¹, alert you with battery status updates, mute status, and much more.
Use the sound of your voice to ask a question or give instructions. To manage your calls just say, "answer" or "ignore." You can also dial, mute, swap calls, redial, and more—hands free.
Built to work with your BlackBerry smartphone: The headset uses your Contacts list to announce the name of your caller¹, plays audio files, and announces GPS mapping turn-by-turn directions.²
Automatic volume control conveniently adjusts the volume of your call when you're in noisy environments.
Advanced noise-cancelling technology and dual microphones help counteract background noise wherever you are, making your conversations feel and sound more natural.

Get your BlackBerry Wireless Headset HS-700 »

¹ Requires a BlackBerry smartphone with BlackBerry® Device Software 6.0 or later.
² Requires compatible third-party, location-based services application on smartphone.

Are You a BlackBerry Customer Attending Gartner ITxpo?

Tell us what you think and receive a gift from BlackBerry!

We want to hear how we're doing directly from BlackBerry customers like you. Now is your chance to tell us what you really think at the Gartner ITxpo October 18–21 in Orlando, Florida. Every participant receives a free BlackBerry gift! Can't attend? Pass this article on to your attending colleagues.

And remember to stop by the BlackBerry booth and partner pavilion to find out more about BlackBerry® Mobile Voice System, Chalk® Pushcast™ Software, BlackBerry enterprise apps, and more.

Set up your 30-minute interview today »

Admin Tips: How to Get Ready for Microsoft Exchange 2010

Follow these tips if you plan to implement Microsoft® Exchange 2010, which is now supported with BlackBerry® Enterprise Server 5.0 Service Pack 1, Maintenance Release 1 (MR1).

Get the tips »

Support Links:

Official BlackBerry Support Community Forums Plug into a worldwide knowledge-sharing community and connect with other BlackBerry users to troubleshoot, ask questions, share product reviews and more. Follow us on Twitter® @BlackBerryHelp.
BlackBerry Expert Support Center Free tools and resources for BlackBerry Enterprise Server administrators.
BlackBerry® Technical Support Services Receive 24x7 technical support and software maintenance direct from the manufacturer with an annual support subscription from Research In Motion® (RIM).
BlackBerry Training Improve efficiency and productivity in your organization with advanced BlackBerry Training courses—for both BlackBerry Enterprise Server administrators and BlackBerry smartphone users.
BlackBerry Technical Solution Center Your portal for the latest troubleshooting, knowledge base articles and Technical Support Services information.
BlackBerry Administration Documentation Find guides and tutorials to help you plan your installation or upgrade, set IT policies, and administer and troubleshoot the BlackBerry Enterprise Solution.
RSS Sign up for RSS Feeds from the BlackBerry Technical Solution Center to receive the latest support articles, alerts and software release notes.

More to Check Out

Support Forums

The BlackBerry® Support Community Forums are a great place for your BlackBerry device users to get help—and a place for you to connect with other IT administrators. Do you have questions about BlackBerry Enterprise Solutions? Are you looking for support on devices or accessories? Visit the BlackBerry Support Community Forums.

Choose the BlackBerry Smartphone that Fits Your Lifestyle

Get help finding the perfect BlackBerry® solution. Click here to get started »

*Offers subject to change without notice. Please check offer details for more information. Void where prohibited. Check with service provider for availability, roaming arrangements and service plans. Certain features outlined in this document require a minimum version of BlackBerry® Enterprise Server software, BlackBerry® Desktop Software, BlackBerry® Device Software and/or BlackBerry devices and may require additional development or third party products and/or services for access to corporate applications. Prior to subscribing to or implementing any third party products and services, it is your responsibility to ensure that the airtime service provider you are working with has agreed to support all of the features of the third party products and services. Installation and use of third party products and services with Research In Motion's ("RIM") products and services may require one or more patent, trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use these products and services until all such applicable licenses have been acquired by you or on your behalf. Your use of third party software shall be governed by and subject to you agreeing to the terms of separate software licenses, if any, for those products or services. Any third party products or services that are provided with RIM products and services are provided “as is.” RIM makes no representation, warranty or guarantee whatsoever in relation to the third party products or services and RIM assumes no liability whatsoever in relation to the third party products and services, even if RIM has been advised of the possibility of such damages or can anticipate such damages.

The above information regarding third party products and services is provided in BlackBerry Connection for your information. Since third parties provide the information to Research In Motion Limited ("RIM") and RIM relies on the information without performing any independent investigations, RIM makes no warranty or guarantee concerning the features, reliability, or pricing of the third party products or services, or their compatibility with any RIM products.

©2010 Research In Motion Limited. All Rights Reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™, BBM™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

BlackBerry®

IT Edition October 2010

Maximizing Smartphone Value: A Guide for IT Administrators

Why it pays to standardize and simplify

Self-Help Videos Let Users Help Themselves Prior to Calling for Support

Advanced BlackBerry Wireless Headset HS-700 Puts Your Voice in Command

Are You a BlackBerry Customer Attending Gartner ITxpo?

Tell us what you think and receive a gift from BlackBerry!

Admin Tips: How to Get Ready for Microsoft Exchange 2010

Support Links:

More to Check Out

Contents

Support Forums

Choose the BlackBerry Smartphone that Fits Your Lifestyle

IT Edition October 2010

Why it pays to standardize and simplify

Tell us what you think and receive a gift from BlackBerry!

Support Links:

More to Check Out

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