BlackBerry Connection > IT Edition > Self-Help Videos Let Users Help Themselves Prior to Calling for Support

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Self-Help Videos Let Users Help Themselves Prior to Calling for Support

[Copy and paste the following email message for distribution to your BlackBerry smartphone users.]

Dear BlackBerry smartphone user:

Many of your BlackBerry smartphone questions can now be answered by watching short self-help videos in the BlackBerry Learning Series on the BlackBerry YouTube channel. We encourage you to take a look before contacting IT support. Examples include:

  • Add an email address
  • How to use your phone
  • How to switch devices
  • Switching SIM cards while traveling
  • How to send an email, PIN, or SMS message

See the full video library and bookmark it for future reference:
http://www.youtube.com/user/BlackBerry#grid/user/4238E71CB4762B66

Other ways to get help:

Regards,

Your IT department

BlackBerry Enterprise Server Express

Support Forums

The BlackBerry® Support Community Forums are a great place for your BlackBerry device users to get help—and a place for you to connect with other IT administrators. Do you have questions about BlackBerry Enterprise Solutions? Are you looking for support on devices or accessories? Visit the BlackBerry Support Community Forums.