Wireless Enterprise Symposium 2009

WES 2009 ConferenceThe biggest BlackBerry® conference of the year takes place in Orlando, Florida, May 5–7. WES 2009 includes breakout sessions, peer case studies, hands-on labs, and a technology showcase focusing on the latest BlackBerry solutions. Read on to learn more about WES 2009 and key ROI themes we've picked out that will return your WES investment many times over.

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Remote-Control Apps that Simplify Tech Support

Providing top-level support to an ever-rising number of employees working outside the corporate office or traveling can be a challenge. But the deployment of a remote-access application allows IT professionals to diagnose and fix problems without a user or employee having to surrender his or her mobile device. Two such applications are from BlackBerry Alliance Members LogMeIn Rescue+Mobile and B*Nator Remote Control. With these applications, admins can view status details of all BlackBerry smartphones deployed across the network. Installation of these apps across all devices you provide support for is easy, and free trial accounts are available for both programs.

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LogMeIn Rescue+Mobile
LogMeIn Rescue+Mobile

B*Nator Remote Control
B*Nator Remote Control


New IBM Lotus Features and Developer Tools Extend Collaboration Functions of IBM Lotus Software Suite to BlackBerry Smartphones

Research In Motion (RIM) and IBM® have teamed together to expand Lotus® collaboration and development options on BlackBerry® smartphones. Mobilizing business processes, including timesheets, approval workflows, form-based input, discussion forums, and other IBM Lotus Domino® applications, can now be easily extended to BlackBerry smartphones—without duplicating development efforts—giving employees access to core enterprise applications and data.

Click here to learn more about mobilizing IBM Lotus Software on a BlackBerry smartphone »

Lotus Screenshot

Get Ready for BlackBerry App World

Coming soon! Find tons of great applications designed for your BlackBerry smartphone in one convenient place—BlackBerry App World™. Personalize your BlackBerry smartphone with games, social networks, personal productivity applications and so much more. Message your best friend, track the stock market, or channel your inner rock god.

To learn more about BlackBerry App World, go here »

BlackBerry App World

Tips for IT Administrators

How to easily confirm email messaging is working:
If you suspect a client is having an issue with email reconciliation, use this test. To learn more, click here.

Update the GDI component on the computer running the BlackBerry Attachment Service:
Updating the Microsoft® GDI component that the BlackBerry Attachment Service uses provides a fix for a potential vulnerability that can affect the BlackBerry Attachment Service. To learn more, click here.

Tips for IT Administrators

Support Links:

  • BlackBerry® Technical Support Services Receive 24x7 technical support and software maintenance direct from the manufacturer with an annual support subscription from RIM.
  • BlackBerry Training Improve efficiency and productivity in your organization with advanced BlackBerry® Training courses—for both BlackBerry Enterprise Server administrators and BlackBerry smartphone users.
  • RIM Professional Services Optimally deploy wireless technology within your organization with expertise and guidance from a dedicated team of professional services consultants from RIM.
  • BlackBerry Technical Solutions Center Your portal for the latest troubleshooting, knowledge base articles and BlackBerry Technical Support Services information.
  • RSS RSS Feeds Sign up for RSS Feeds from the BlackBerry Technical Solution Center to receive the latest support articles, alerts and software release notes.
  • Official BlackBerry Support Community Forums Plug into a worldwide knowledge-sharing community and connect with other BlackBerry smartphone users to troubleshoot, ask questions, share product reviews and more.

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