Guide to Installing BlackBerry Enterprise Server Express
Tips, options, and essential resources
Planning to install the new BlackBerry® Enterprise Server Express? Before you start, read this handy installation guide. It includes steps, insider tips, essential resources, configuration options, and more.
What is BlackBerry Enterprise Server Express?
BlackBerry Enterprise Server Express lets businesses of any size to quickly and easily get started with the BlackBerry® solution. It provides advanced BlackBerry® smartphone features with no additional software or user license fees, and works with BlackBerry smartphones provisioned with any Internet-enabled BlackBerry consumer data plan, BlackBerry Enterprise data plan, or a combination of both data plans.
How long will installation take?
Jonathan Cooper, Principal Analyst, BlackBerry Technical Support at Research In Motion (RIM), says that installation time depends upon the IT administrator's experience. “But many people will be able to install it in 15 to 20 minutes, not including rebooting the server,” he says.
The underlying installation process resembles the process for installing the BlackBerry® Enterprise Server. But installing BlackBerry Enterprise Server Express should be easier “because you do not need to configure some of the more complex enterprise-level features,” says Cooper.
Insider's tip: Before you start, plan
Before launching the installer, Amjad Mohmood, Principal Analyst, BlackBerry Technical Support at RIM, advises you to plan ahead by reading the installation and administration guides. “Whether to install on the Microsoft® Exchange® or Microsoft® Windows® Small Business Server or on a separate server, what your future load will be, which IT policies to implement—these are the things you want to understand before you launch the installer,” says Mohmood.
Note: Look for articles about IT policies for BlackBerry Enterprise Server Express in upcoming issues of the BlackBerry Connection.
|Installation and Configuration Guide - BlackBerry Enterprise Server Express for Microsoft Exchange »||The essential resource for installation. Includes a troubleshooting guide.|
|Installing BlackBerry Enterprise Server Express »||This excellent online tutorial leads you through the nine-step installation process.|
|Administration Guide - BlackBerry Enterprise Server Express for Microsoft Exchange »||Read this for configuration options, including adding users, assigning BlackBerry smartphones to users, and setting security policies.|
|BlackBerry Enterprise Server Express Support »||The central support page. Go here for FAQs, user guides, documentation, knowledgebase articles, forums, and more.|
BlackBerry Enterprise Server Express is currently available for Microsoft Exchange Server (2003 SP2, 2007 SP2, and 2010) and Windows Small Business Server (2003 SP2 and 2008).
BlackBerry Enterprise Server Express is not compatible with IBM® Lotus® Domino® or Novell® GroupWise®.
Configuration: Same server or different?
When installed directly on a Microsoft Exchange Server or Windows Small Business Server, BlackBerry Enterprise Server Express supports up to 75 BlackBerry smartphone users. If more than 75 users are required, you can install BlackBerry Enterprise Server Express on separate servers, with support for up to 2,000 BlackBerry smartphone users per server.
“From a technical point of view there is no difference between installing BlackBerry Enterprise Server Express on a Microsoft Exchange Server or Windows Small Business Server or on a separate server,” says Mohmood. "The advantage to installing it on the same server is purely lower cost: no need to purchase new hardware or new Windows licenses."
Keep in mind that BlackBerry Enterprise Server Express is scalable. If you install it on the Microsoft Exchange server, then suddenly need to add 100 users, then you can simply install BlackBerry Enterprise Server Express again for free.
Figure 1. BlackBerry Enterprise Server Express installed on the Microsoft Exchange or Windows Small Business Server with up to 75 users
(click for larger image)
Figure 2. BlackBerry Enterprise Server Express installed on a separate server and hosting up to 2,000 users
(click for larger image)
Running in the same environment as BlackBerry Enterprise Server?
You can run BlackBerry Enterprise Server Express in the same environment as BlackBerry Enterprise Server. That is, provided that BlackBerry Enterprise Server Express is introduced as a new deployment with its own BlackBerry domain, as defined by the BlackBerry configuration database.
In this case, the BlackBerry Enterprise Server and BlackBerry Enterprise Server Express can run independently in the same Microsoft Exchange environment in a Microsoft Windows Domain and would be managed from separate BlackBerry Administration Service consoles.
Basic installation steps
- Verify that the BlackBerry Enterprise Server Express can be installed in your organization
- Check the hardware requirements
- Check the software requirements
- Create a Windows account and mailbox for the BlackBerry Enterprise Server Express
- Configure the messaging server
- Configure the computer that will host the BlackBerry Enterprise Server Express
- Configure the database server
- Run the BlackBerry Enterprise Server Express setup application
- Test the installation
The most common configuration problem
What is the most common post-installation configuration problem? According to Cooper it is detailed in:
KB04707 - Unable to Send Email Messages Because the Send As Permission Has Been Revoked
Post-installation, Cooper says that most people will be ready to go with the default policies. Security-conscious companies may want to do some additional configuration. Cooper recommends asking such questions as, “Do you want passwords on all your BlackBerry smartphones? And do you want to lockdown certain software configurations so users cannot install third-party applications?”
To understand your options read the Administration Guide – BlackBerry Enterprise Server Express for Microsoft Exchange.
Another good resources is the Policy Reference Guide – BlackBerry Enterprise Server Express for Microsoft Exchange.
How to get help
With BlackBerry Enterprise Server Express you get access to one complimentary support ticket to contact the BlackBerry® Technical Support Services team. The ticket is valid for 60 days from receiving the software download email.
Additionally, you may also try self-service resources, including:
- The BlackBerry Enterprise Server Express Support page
- The BlackBerry Support Community Forums
- The BlackBerry Technical Solution Center (Search on the term "BlackBerry Enterprise Server Express")
- The BlackBerry® Expert Support Center Express