BlackBerry®

Upgrading to BlackBerry Enterprise Server v5.0: The Five Stages to Success

To provide some expert advice in planning your upgrade to BlackBerry® Enterprise Server v5.0, we enlisted the help of the BlackBerry® Professional Services team. In the following article they provide a framework for the steps they guide customers through in designing their BlackBerry® environment and recommendations for a smooth transition to BlackBerry Enterprise Server v5.0 that will give you a solid understanding of the new features, their importance for your organization’s BlackBerry environment and management priorities.

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WES: A Sneak Peek into the Future of BlackBerry Solutions

The biggest BlackBerry conference of the year brought together thousands of developers, IT professionals and business decisionmakers. And after three days of nonstop BlackBerry-related activities at WES 2009, we left amazed at what’s to come this year. Attendees took part in breakout sessions, got hands-on time in the Lab, and networked with colleagues. In addition, people got first looks at a number of solutions that just might change the way you use your BlackBerry smartphone.

Click here for some of the highlights »

Wireless Leadership Awards 2009 Winners

Jim Balsillie, Co-CEO, Research In Motion (RIM), had the honor of announcing the winners of this year’s Wireless Leadership Awards at WES 2009. Particularly striking this year was the diversity of solutions being employed by the nominees, which represented public and private companies across a number of verticals, as well as a mix of government and educational entities. Each organization worked with BlackBerry® partners to craft a solution that would fit their particular needs and recognized significant ROI benefits after implementation.

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Tailor BlackBerry Tech Support to Fit Your Needs

Now there’s a solution for every size business

RIM recently revamped its technical support system, providing brand new opportunities for businesses of all sizes to pick exactly the level of service that they need. With new options for customization and new service solutions for small and medium businesses, every company can customize a solution that’s right for their situation.

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Featured Apps

Connecting & Sharing

Your BlackBerry® smartphone lets you stay connected—and the apps we’re featuring in this issue of the BlackBerry Connection® newsletter make it even easier. Highlights this month include a major Facebook® update, an app that simplifies media sharing, and an app that lets you keep track of how your elected officials are voting.

Click here to learn more »

The Official BlackBerry Blog Is Live!

We know that you—like us—want to get the most out of your BlackBerry smartphone. On Inside BlackBerry, the official BlackBerry smartphone blog, you can hear from BlackBerry experts at RIM on topics that are important to you, as well as learn about new hardware and software releases.

Some of the contributors to Inside BlackBerry are Sean, a social applications expert; Sanjay, an IM ace; Mark, an email specialist, and many others.

Inside BlackBerry is a way for RIM to engage in conversations with other BlackBerry smartphone fans. But we want the conversation to go both ways, so please visit and comment on the stories that are posted.

Check it out here! »

Tips for IT Administrators

New and popular documents in the BlackBerry Technical Solution Center:

Support Links

BlackBerry® Technical Support Services Receive 24x7 technical support and software maintenance direct from the manufacturer with an annual support subscription from Research In Motion (RIM).
BlackBerry Training Improve efficiency and productivity in your organization with advanced BlackBerry Training courses—for both BlackBerry Enterprise Server administrators and BlackBerry smartphone users.
BlackBerry Professional Services Optimally deploy wireless technology within your organization with expertise and guidance from a dedicated team of professional services consultants from RIM.
BlackBerry Technical Solution Center Your portal for the latest troubleshooting, knowledge base articles and Technical Support Services information.
RSS Sign up for RSS Feeds from the BlackBerry Technical Solution Center to receive the latest support articles, alerts and software release notes.
Official BlackBerry® Support Community Forums Plug into a worldwide knowledge-sharing community and connect with other BlackBerry users to troubleshoot, ask questions, share product reviews and more.

On Blackberry.com

BlackBerry Trade Up Program

Already have a BlackBerry smartphone? Turning it into a brand new, sleek BlackBerry smartphone is smarter and more affordable than ever.

BlackBerry Case Studies »

Support & Services »

BlackBerry Smartphones »

BlackBerry Community Support Forums »

* Offers subject to change without notice. Please check offer details for more information. Void where prohibited. Check with service provider for availability, roaming arrangements and service plans. Certain features outlined in this document require a minimum version of BlackBerry^® Enterprise Server software, BlackBerry^® Desktop Software, BlackBerry^® Device Software and/or BlackBerry devices and may require additional development or third party products and/or services for access to corporate applications. Prior to subscribing to or implementing any third party products and services, it is your responsibility to ensure that the airtime service provider you are working with has agreed to support all of the features of the third party products and services. Installation and use of third party products and services with Research In Motion's ("RIM") products and services may require one or more patent, trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use these products and services until all such applicable licenses have been acquired by you or on your behalf. Your use of third party software shall be governed by and subject to you agreeing to the terms of separate software licenses, if any, for those products or services. Any third party products or services that are provided with RIM products and services are provided "as is." RIM makes no representation, warranty or guarantee whatsoever in relation to the third party products or services and RIM assumes no liability whatsoever in relation to the third party products and services, even if RIM has been advised of the possibility of such damages or can anticipate such damages.

The above information regarding third party products and services is provided in BlackBerry Connection for your information. Since third parties provide the information to Research In Motion Limited ("RIM") and RIM relies on the information without performing any independent investigations, RIM makes no warranty or guarantee concerning the features, reliability, or pricing of the third party products or services, or their compatibility with any RIM products.

© 2009 Research In Motion Limited. All Rights Reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

BlackBerry®

IT EDITION JUNE/JULY 2009

Upgrading to BlackBerry Enterprise Server v5.0: The Five Stages to Success

WES: A Sneak Peek into the Future of BlackBerry Solutions

Wireless Leadership Awards 2009 Winners

Tailor BlackBerry Tech Support to Fit Your Needs

Now there’s a solution for every size business