BlackBerry Messenger v5.0 at Work

BlackBerry Messenger v5.0 at Work

BlackBerry® Messenger v5.0 is chock-full of updates you can use to help your IT department work faster, better, and smarter. To better understand how BlackBerry Messenger can help work communications, let's look at Kevin, an IT manager for a medium-size business, to describe the functions he uses.

After Kevin deployed BlackBerry Messenger v5.0 across his IT department he set up groups to keep information flowing smoothly to all his team members. Since BlackBerry Messenger is always on and instantaneous, Kevin can see his workers' statuses at a glance, so he always knows who's available to answer a service ticket or fix a problem. And with BlackBerry® Groups, he can make as many groups as he wants, and create calendars, task lists, and schedules for each group. Each list item and appointment can be assigned a priority level, due date, and a responsible party—so each member of the team can see task status immediately, and Kevin can keep his whole IT department in the loop, because everything updates in real time.

BlackBerry Messenger v5.0 lets you
  • Instantly check someone's online status and updates
  • Share calendars, tasks, voice notes and more with multiple contacts at once
  • Create groups to simplify the sharing of information
  • Organize and save conversation lists by date
  • Add contacts by scanning barcodes or sharing PINs
  • Send your location to clients (requires a smartphone with GPS capability)

Need to get information out in a hurry? With BlackBerry Messenger's group chat, Kevin can send a message to everyone in his group instantaneously, or chat one-on-one with any of his techs. He can check his team members' statuses and availability, and ping them if there's an urgent help request. He can share files and images with any of his groups and statuses, and everyone can comment on them—perfect for sharing screen shots and system logs.

Kevin needs input from Rob, one of his techs, for a planned server migration. But Rob is in and out of his office helping users all day, so he's not always available to chat. With one glance at his contact list Kevin can see Rob's status is “Not available.” Kevin sets an alert on his BlackBerry smartphone, so he knows as soon as Rob's available.

Here's how:

  1. On the Home screen or in the Instant Messaging folder, click the BlackBerry Messenger icon.
  2. On the contact list screen, in a contact category, highlight an unavailable contact.
  3. Press the Menu key
  4. Click Set Alert.
  5. Click OK

BlackBerry Messenger conversations can be saved and labeled, so if Kevin needs to share information he's received in a Messenger conversation, he can search his chat history to find the relevant conversation, then send it by email.

Best of all, in addition to using BlackBerry Messenger to communicate within his IT department, Kevin can use BlackBerry Messenger's IT policy management features to easily manage his company's deployment of BlackBerry Messenger features and services and audit users. For more on BlackBerry Messenger IT policy management with BlackBerry® Enterprise Server, click here.

With BlackBerry Messenger, your team can always be on the same page. Instantaneous, always-on connectivity: now with BlackBerry Groups to keep your team in the loop. BlackBerry Messenger is free and is available at BlackBerry App World™ or from your BlackBerry smartphone go to www.blackberry.com/blackberrymessenger.

Time to upgrade?

Support Forums

The BlackBerry® Support Community Forums are a great place for your BlackBerry device users to get help—and a place for you to connect with other IT administrators. Do you have questions about BlackBerry Enterprise Solutions? Are you looking for support on devices or accessories? Visit the BlackBerry Support Community Forums.