How You Should Set Up Your BlackBerry Environment Now
The benefits of a dual BlackBerry environment are impossible to ignore
It now makes sense for most organizations to create a dual BlackBerry® environment and move at least some users to BlackBerry® Enterprise Server Express—a free, slimmed-down version of its larger cousin. The extra effort is minimal, the essential features and security are nearly identical, and the benefits are impossible to ignore.
The fact is most businesses that give employees BlackBerry® smartphones can save money and get the benefits from more employees having real-time access to mobile information, while still retaining essential security.
How can you save money and add more users? Start by thinking about your current BlackBerry smartphone configuration. If your business runs your BlackBerry smartphones on BlackBerry® Enterprise Server and enterprise-level data plans from your carrier, you have a terrific set up, with advanced features, rock-solid security, and generous data allowances.
- BlackBerry Enterprise Server: Full-featured platform for BlackBerry smartphones. Works only with enterprise carrier data plans.
- BlackBerry Enterprise Server Express: Free, slimmed-down platform for BlackBerry smartphones. Works with either enterprise or entry-level carrier data plans.
- Company hero: You for adding so many new BlackBerry users.
Switch some users to BlackBerry Enterprise Server Express
But you could probably switch some employees to BlackBerry Enterprise Server Express. These users can then be put into lower-cost entry-level data plans with your carrier, and you can then use the savings to give more of your employees BlackBerry smartphones—with all of the productivity benefits that follow.
Note: Your carrier agreement may restrict when you can switch to lower-cost entry-level data plans. Check with your carrier for more information.
BlackBerry Enterprise Server and BlackBerry Enterprise Server Express can run in the same environment, with a few tweaks. Little additional training is required for your IT team; if they know BlackBerry Enterprise Server, they know BlackBerry Enterprise Server Express. Also, BlackBerry Enterprise Server Express will support up to 75 users when installed on an existing Microsoft Exchange or Windows Small Business Server so you may not need to purchase additional server hardware. (For greater than 75 users, it can be installed on a separate server and support up to 2,000 users.)
Table. Features comparison chart
|Feature||BlackBerry Enterprise Server||BlackBerry Enterprise Server Express|
|Per user license fee||Yes||Free|
|Carrier data plan||Enterprise level||Lower-cost entry level
or enterprise level
|IT department control||Advanced||Essential|
|Support for company email, calendar, contacts, apps||Yes||Yes|
|Full security features||Yes||Yes|
|Remote data wipe||Yes||Yes|
|BlackBerry® Mobile Voice System—PBX integration and desk phone features on BlackBerry smartphones||Yes||No|
|Chalk Pushcast Software support||Yes||No|
|Support for enterprise IM and social networking||Yes||No|
|Support for enterprise collaboration||Yes||No|
|HA, 24/7 uptime support||Yes||No|
Step 1: Identify employees who need advanced functionality and features
The key is to identify employees who require advanced functionality and features. Examples include those who need:
- BlackBerry Mobile Voice System (BlackBerry MVS) and desk phone/PBX integration
- The Chalk™ Pushcast™ Software
- Enterprise instant messaging and enterprise collaboration and social networking
- Mission-critical 24/7 access to company resources from their BlackBerry smartphones. Field sales teams are a good example. Keep these employees on the BlackBerry Enterprise Server for its High Availability (HA) support. HA helps keep your BlackBerry environment up and running.
Also include users whom IT identifies as needing more stringent control over their BlackBerry smartphones. For example, some employees may need access to extremely sensitive data from their BlackBerry smartphones. To have additional options for managing these smartphones you may want the full range of more than 450 IT policies found in BlackBerry Enterprise Server.
- Ajay Malhan, Technical Account Manager for Research In Motion® (RIM)
Step 2: Move some employees to BlackBerry Enterprise Server Express and lower-cost plans
By making this move, two things happen. First, you've just freed BlackBerry Enterprise Server licenses that you can now allocate to employees who do not yet have company BlackBerry smartphones (see step 3 next). And second, you can save money on your monthly data costs. BlackBerry Enterprise Server Express is free to install and has no license fees.
Step 3: Use the savings to add more BlackBerry smartphone users
Savings in hand, you can now add additional BlackBerry smartphone users with little additional monthly costs.
Step 4: Bring employee-owned BlackBerry smartphones into BlackBerry Enterprise Server Express and IT's security umbrella
This step is easy: Add employee-owned BlackBerry smartphones to your BlackBerry Enterprise Server deployment just as you would company-owned smartphones.
You should think through such issues as who will pay for data plans, support levels, and IT policies. To get started see Yes You Can Connect Employees' Personal Smartphones.
Example: Red Tiger Hand Tools
Let's look at a hypothetical example. We will call our fictional company Red Tiger Hand Tools, a manufacturer of hand and power tools. (Note that for simplicity's sake this example does not consider additional costs, such as for purchasing BlackBerry smartphones, accessories, apps, and so on.)
Red Tiger has 700 employees, of whom 472 have BlackBerry smartphones—all running on its BlackBerry Enterprise Server environment. And let's say Red Tiger pays $44.99/month per smartphone for enterprise-level data plans from its carrier.
Red Tiger's CIO Robert Fredrick read this article about moving some employees to BlackBerry Enterprise Server Express and entry-level data plans. So his team divided up employees into those with a mission-critical need for advanced functionality and features, and those who do not.
They broke down the list like this:
|Employees who need
|Warehouse and inventory||47|
|Plant managers and other staff||22|
|Total advanced functionality:||248|
|Not advanced functionality
|472 –248 = 224|
As you can see, Red Tiger can move 224 employees to BlackBerry Enterprise Server Express. The company will save by lowering its monthly data plan costs from $44.99 to $29.99 for each of those 224 employees.
|Drop to entry-level data plan (per month)||($44.99-$29.99) x 224 = $3,360|
|Total savings per month||$3,360|
In the final step, Red Tiger calculated that it could give BlackBerry smartphones—with full enterprise-data plans—to 74 additional employees who require advanced functionality from BlackBerry Server Express.
|Adding additional employees|
|Cost per enterprise data plan||$44.99|
|Additional employees given BlackBerry smartphones||$3,360/$44.99 = 74|
In addition to the 74 additional employees added to BlackBerry Enterprise Server, with BlackBerry Enterprise Server Express Red Tiger can now also connect employees who own their own BlackBerry smartphones at no additional cost. Read the Business Case for Connecting Employees' Personal Smartphones for more information.
Calculate how many extra employees you can give BlackBerry smartphones
|1. Total BlackBerry employees|
|Employees who need advanced functionality|
|Employees who do not need advanced functionality|
|2. How much can we save per month?|
|Drop to entry-level data plan (per month)|
|Total monthly savings|
|3. From the savings, how many extra employees can we give BlackBerry smartphones?|
|Non-mission critical roles|
How to set up a dual environment
BlackBerry Enterprise Server and BlackBerry Enterprise Server Express can coexist and support the same Microsoft® Exchange organization, but you must install them in their own BlackBerry domains (with separate configuration databases). See the nearby network diagram for an example.
How to move a BlackBerry smartphone from one product to another
The trick to moving a BlackBerry smartphone from BlackBerry Enterprise Server to BlackBerry Enterprise Server Express is to completely wipe the smartphone first. You must do this because you are moving the smartphone to a new environment.
Follow these steps:
- Remove user from BlackBerry Enterprise Server
- Do a security wipe on the BlackBerry smartphone (do a backup first)
- Switch user from enterprise data plan to an entry-level plan
- Activate the BlackBerry smartphone on BlackBerry Enterprise Server Express
For more on creating a dual environment, watch Deploying BlackBerry Enterprise Server Express.