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November 2006
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Upcoming Webcasts

These webcasts cover key issues in security and enterprise application mobility for the IT professional. Register for the live webcast and join the Q&A session at the end of each presentation. If you missed the live event you can watch it on-demand. These webcasts and more are available at the BlackBerry Resource Center.

Mobile Security for the CIO
This presentation addresses the key security concerns around mobile computing and suggests questions an IT department should ask when evaluating a wireless solution.
November 23rd 2006     1pm - 1:30pm EST     Pre-Register

Using the BlackBerry solution to enhance service delivery in the IT organization: the Harvard Medical School experience
Arming support staff with BlackBerry® devices and replacing their help desk system with an integrated trouble-ticketing tool for BlackBerry devices, the Harvard Medical IT department provides top-notch support for 18,000 researchers, clinicians and students. With over 500 devices, doctors and administrators also rely on the security of the BlackBerry solution to exchange confidential patient and student data.
November 28th 2006     12pm - 1pm EST     Pre-Register

Mobilize Your Field Force on HEAT and Remedy With Aeroprise
Medium and large enterprises have IT service management staff responsible for a variety of technical activities. However, the problems they track are least likely to be solved on their desktops. Learn how to better manage the service management lifecycle in a mobile manner via this exciting web cast. Join Research In Motion (RIM) and special guest Aeroprise to learn more about how to increase service level agreement standards, better prioritize and respond to critical issues and increase the number of tickets closed daily. Learn how to significantly diminish missed service calls and sluggish resolution while keeping mobile staff up to date via the revolutionary BlackBerry solution.
January 11th 2007     1pm - 2pm EST     Pre-Register

Mobilize your Utilities Field Service Staff With MWA

Utilities companies are becoming increasingly challenged in today’s competitive environment. Faced with the reality of mandatory regulations and more prominent competition, they need to adopt ways to achieve more with less. Join Research In Motion (RIM) and our special guest MWA Intelligence to learn more about our joint leading wireless enterprise solution for utilities field service professionals. MWA Intelligence, which supports upwards of half a million customers across the southeastern portion of the United States, will discuss how to eliminate paperwork, integrate industry-standard or legacy back-end ERP/CRM/CIS systems, and increase communication and overall responsiveness – all on the BlackBerry device.
January 16th 2007     1pm - 2pm EST     Pre-Register

Mobilize your Property Management Field Staff With Corrigo
Join Research In Motion (RIM) and our special guest Corrigo to learn more about our joint leading wireless enterprise solution for owners and operators of buildings and facilities. Learn more about the award-winning BlackBerry solution. Also learn how Corrigo has experienced success in streamlining client dispatching and managing countless work orders each year within the realm of property management, facilities management, home building and other additional building related services.
January 17th 2007     1pm - 2pm EST     Pre-Register

Transportation & Dispatch via BlackBerry Devices & ActSoft

Join Research In Motion (RIM) and our special guest ActSoft to learn more about our joint leading wireless enterprise solutions within the fields of transportation and dispatch. Learn about the award-winning BlackBerry device and our beyond email story. Also learn about Comet Tracker, ActSoft’s complete mobile management solution as available on the BlackBerry device. From dispatch to vehicle location, barcode scanning, invoices, to time tracking, ActSoft’s robust wireless enterprise application is the ideal product for efficient mobile field force automation. Through the use of GPS tracking technology, their transportation management software is able to provide fleet management, labor and job tracking in real-time.
January 18th 2007     1pm - 2pm EST     Pre-Register

Recent webcasts available on demand:

BlackBerry® Instant Messaging for Novell® GroupWise® Messenger

Why Mobile Device Management is Critical to IT

Providing Mobile Workers with Access to Corporate Applications

Extracting Data From the BlackBerry® Enterprise Server Management Database
 
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Check with service provider for availability, roaming arrangements and service plans. Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software, BlackBerry device software and/or BlackBerry devices and may require additional development or third party products and/or services for access to corporate applications. Prior to subscribing to or implementing any third party products and services, it is your responsibility to ensure that the airtime service provider you are working with has agreed to support all of the features of the third party products and services. Installation and use of third party products and services with Research In Motion's ("RIM”) products and services may require one or more patent, trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use these products and services until all such applicable licenses have been acquired by you or on your behalf. Your use of third party software shall be governed by and subject to you agreeing to the terms of separate software licenses, if any, for those products or services. Any third party products or services that are provided with RIM products and services are provided "as is." RIM makes no representation, warranty or guarantee whatsoever in relation to the third party products or services and RIM assumes no liability whatsoever in relation to the third party products and services, even if RIM has been advised of the possibility of such damages or can anticipate such damages.

The above information regarding third party products and services is provided in BlackBerry Connection for your information. Since third parties provide the information to Research In Motion Limited ("RIM") and RIM relies on the information without performing any independent investigations, RIM makes no warranty or guarantee concerning the features, reliability, or pricing of the third party products or services, or their compatibility with any RIM products.

©2006 Research In Motion Limited. All rights reserved.
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Contents
Information Technology
Extend Applications to your BlackBerry Devices
The BlackBerry Technical Seminar for IT Professionals Goes Online
Webcasts for IT Professionals
BlackBerry HS-655 Bluetooth Headset
Tips & Tricks