BlackBerry®

The Right Way to Do Monitoring

Understanding the difference between monitoring and troubleshooting

BlackBerry® Enterprise Server v5.0 includes a host of new monitoring and reliability features, but there are still many reasons for companies to consider third-party monitoring systems. Learn about what these solutions have to offer—and the cost of not proactively monitoring your deployment. To find out why you might want a proactive monitoring solution,

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A new case study reveals how BlackBerry technology puts real-time financial simulations where sales reps need it most: in the field

BNP Paribas Lease Group (BPLG) knew it had a problem: the PDAs its 200 sales reps relied upon in the field were obsolete. The reps had to synchronise vital financial data back at the office. By the time the reps met face-to-face with customers, the data was frequently stale. Customer responsiveness suffered, as did the reps' productivity.

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BlackBerry Messenger v5.0 at Work

BlackBerry® Messenger v5.0 is chock-full of updates you can use to help your IT department work faster, better, and smarter. To better understand how BlackBerry Messenger can help a business, let's look at Kevin, an IT manager for a medium-size business to describe the functions he uses.

For questions about BlackBerry Messenger or to download click here

BlackBerry Expert Support Center: Register For Answers You
Need Now

Activation Readiness. Easy Troubleshooting. Expert Advice.

BlackBerry Expert Support Center provides a suite of self-service tools to help you manage your BlackBerry deployment and resolve issues should they arise. Previously only available for Technical Support Services subscribers, these tools have now been made available to IT administrators for free with registration.

Five reasons you should register with BlackBerry Support Center Express today:

Enterprise Activation Readiness -- using an easy, three-step self-diagnostic tool see if a BlackBerry® smartphone is ready to begin the Enterprise activation process.
Self-service tools for diagnosing and troubleshooting issues.
One complimentary Support Incident to get advice from BlackBerry Technical Support Services to ensure a seamless deployment and installation.
Relevant guides, articles, webcasts and other resources to boost your BlackBerry know-how.
It’s free.

Note, you will be asked for your BlackBerry® Enterprise Server or BlackBerry® Professional Software SRP ID in order to register.

Reminder - Register for the Free BlackBerry Technical Seminar December 3^rd, 2009

Standard Life Increases the Efficiency of Its Workforce by Extending the Power of Its Mobile Devices

Don’t miss this free information packed seminar! The BlackBerry Technical Seminar will improve your technical understanding of the BlackBerry solution.

Benefits of Registration

By registering, you can take sessions from any of the three seminar tracks designed by and for administrators, developers and CIOs. Each track focuses on specific needs, for example, Administrators can learn how to take advantage of BlackBerry® Enterprise Server v5.0, including High Availability and the management options, while the CIO track offers seminars on increasing the return on your BlackBerry investment, as well as other subjects.

Additional Seminar Benefits

Get your technical questions answered by experts from Research In Motion (RIM®)
Learn about new resources just for BlackBerry administrators
Tour the Exhibit Hall, which features BlackBerry® Alliance Member solutions
Watch keynote speakers, webcasts, and Q&As by voice and chat

Admin Tip: Usage Reports at a Glance

Bob is having an issue with his BlackBerry smartphone. Naturally, you’re going to want to analyse information about the performance of the BlackBerry smartphone and find the cause of the issue. To do that, you’ll want to export his BlackBerry smartphone user statistics to a file that is easy to view.

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Support Links:

Official BlackBerry® Support Community Forums Plug into a worldwide knowledge-sharing community and connect with other BlackBerry users to troubleshoot, ask questions, share product reviews and more.
BlackBerry® Technical Support Services Receive 24x7 technical support and software maintenance direct from the manufacturer with an annual support subscription from Research In Motion (RIM).
BlackBerry Training Improve efficiency and productivity in your organization with advanced BlackBerry Training courses—for both BlackBerry Enterprise Server administrators and BlackBerry smartphone users.
BlackBerry Professional Services Optimally deploy wireless technology within your organization with expertise and guidance from a dedicated team of professional services consultants from RIM.
BlackBerry Technical Solution Center Your portal for the latest troubleshooting, knowledge base articles and Technical Support Services information.
RSS Sign up for RSS Feeds from the BlackBerry Technical Solution Center to receive the latest support articles, alerts and software release notes.

Latest BlackBerry Smartphones

BlackBerry smartphones pictured on this page: BlackBerry® Bold™ 9700 smartphone, BlackBerry® Storm™ 9500 smartphone, BlackBerry® Curve™ 8520 smartphone. For more information click here »

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Support Forums

The BlackBerry Support Community Forums are a great place for your BlackBerry device users to get help—and a place for you to connect with other IT administrators. Do you have questions about BlackBerry Enterprise Solutions? Are you looking for support on devices or accessories? Visit the BlackBerry Support Community Forums.

Choose the BlackBerry Smartphone that Fits Your Lifestyle

Get help finding the perfect BlackBerry® solution. Click here to get started »

* Offers subject to change without notice. Please check offer details for more information. Void where prohibited. Check with service provider for availability, roaming arrangements and service plans. Certain features outlined in this document require a minimum version of BlackBerry^® Enterprise Server software, BlackBerry^® Desktop Software, BlackBerry^® Device Software and/or BlackBerry devices and may require additional development or third party products and/or services for access to corporate applications. Prior to subscribing to or implementing any third party products and services, it is your responsibility to ensure that the airtime service provider you are working with has agreed to support all of the features of the third party products and services. Installation and use of third party products and services with Research In Motion's ("RIM") products and services may require one or more patent, trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use these products and services until all such applicable licenses have been acquired by you or on your behalf. Your use of third party software shall be governed by and subject to you agreeing to the terms of separate software licenses, if any, for those products or services. Any third party products or services that are provided with RIM products and services are provided "as is." RIM makes no representation, warranty or guarantee whatsoever in relation to the third party products or services and RIM assumes no liability whatsoever in relation to the third party products and services, even if RIM has been advised of the possibility of such damages or can anticipate such damages.

The above information regarding third party products and services is provided in BlackBerry Connection for your information. Since third parties provide the information to Research In Motion Limited ("RIM") and RIM relies on the information without performing any independent investigations, RIM makes no warranty or guarantee concerning the features, reliability, or pricing of the third party products or services, or their compatibility with any RIM products.

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