Home > Partners > Login Questions

Welcome to the BlackBerry™ Partner Zone. Do you have a question about the login procedure? Please refer to these Frequently Asked Questions:

1. I am a BlackBerry Partner and am logging into the Partner Zone for the first time. How do I create my personal user name and password?
2. I have logged into the BlackBerry Partner Zone before, which login do I use to re-enter the password-protected web site?
3. I have confirmed that the login I am entering is correct, why can't I enter the BlackBerry Partner Zone?
4. I have forgotten my personal user name and/or password. What do I do?
5. Whenever I go to the login page, there is an error message.
6. I have received access to the BlackBerry Partner Zone but would like to update my login information. How do I change my User Name and/or Password?
7. What kind of support is available for the BlackBerry Partner Zone?

1. I am a BlackBerry Partner and am logging into the Partner Zone for the first time. How do I create my personal user name and password?

How to gain access to the BlackBerry Partner Zone:

• If you are a BlackBerry Partner and would like to access the BlackBerry Partner Zone, but have not been issued a login, please contact partnercare@blackberry.net to request access to the site.
• When contacting the Partner Care Team, be sure to indicate the name of the wireless carrier with which you do business or the ISV Alliance Program to which you belong. Or, please indicate if you are an Agent or Wireless Service Provider.

How to access the BlackBerry Partner Zone using a pre-assigned Self-Registration login:

• Open a new browser window to https://www.blackberry.com/selfreg.
• Enter your company's Self-Registration user name and password, and then click Next. If you do not know your company's Self-Registration login, contact training@blackberry.net and indicate the wireless carrier with which you do business or the ISV Alliance Program to which you belong.
  Note: Only companies who are BlackBerry partners have access to the BlackBerry Partner Zone. If your company would like to become a BlackBerry Partner, please click here.
• Once you have logged into the system using your Self-Registration user name and password, a Learner Information page appears.
• On the Learner Information page, complete all required fields and then click on Submit. Once submitted, a new, unique Partner Zone user name and password will be sent to you via email. Be sure to keep your login information in a safe place for future reference.

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2. I have logged into the BlackBerry Partner Zone before, which login do I use to re-enter the password-protected web site?

First, ensure that you have received a personal user name and password. If so, then to log on open a new browser window to the BlackBerry Partner Zone login page at https://www.blackberry.com/partnerzone/ and simply enter your personal user name and password.

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3. I have confirmed that the login I am entering is correct, why can't I enter the BlackBerry Partner Zone?

Your BlackBerry Partner Zone password is case sensitive, so be sure to type your password correctly. If you are entering the correct login and still cannot access the site, please close your browser, open a new browser window to the BlackBerry Partner Zone login page and re-enter your personal user name and password.

If the problem still persists please email with the following information:

1. The name of the wireless carrier with which you do business or the ISV Alliance Program to which you belong
2. A description of the problem, including any error messages you have received
3. The user name and password with which you are trying to log in
4. Full contact information, including the name of your employer
5. The time and date the problem occurred
6. The type and version of web browser that you are using

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4. I have forgotten my personal user name and/or password, what do I do?

If you should happen to forget your personal user name and/or password, the Partner Zone includes built-in forgotten password functionality that allows you to retrieve the misplaced information. The function works by retrieving the email address that you entered into your Partner Zone Personal Profile and then sending your personal user name and password to you, via email.

If the Forgotten Password Function cannot retrieve your personal user name and password and you are certain that you have created one, please email with the name of the wireless carrier with which you do business or the ISV Alliance Program to which you belong.

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5. Whenever I go to the login page, there is an error message.

If you are presented with "Either the username or password you supplied was invalid or the account is inactive. Please try again." when first navigating to the BlackBerry Partner Zone login page, please edit your bookmark. In order to do this, follow the instructions below:

For Internet Explorer users

1. In your browser, go to Favorites --> Organize Favorites.
2. Right-click on the "BlackBerry Partner Zone" link and select Properties.
3. In the URL field, remove "Login.action" from the end of the URL.
4. Click OK and close the Organize Favorites window.

For Netscape users

1. In your browser, go to Communicator --> Bookmarks and select Edit Bookmarks.
2. Right-click on the "BlackBerry Partner Zone" link and select Bookmark Properties.
3. In the URL Field, remove "Login.action" from the end of the URL.
4. Click OK and close the Bookmarks window.

If you still receive an error message, contact .

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6. I have received access to the BlackBerry Partner Zone but would like to update my login information. How do I change my User Name and/or Password?

To update your BlackBerry Partner Zone User Name and/or Password to something more meaningful to you and easier to remember, please follow these steps:

1. Log in to the Partner Zone using the generic User Name and Password you were issued.
2. From the main portal page, click on "My Profile". The My Profile page will appear.
3. In the "Associations" section, beside the "User Name" field, click on the pencil icon.
4. Type in a new user name and/or password and then click on Save. Your login information has now been updated.

Should you forget your user name and/or password when logging in, simply click on the "Forgot your password?" link on the main Login page, enter your email address, and your user name and password will be sent to you via email.

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7. What kind of support is available for the BlackBerry Partner Zone?

Should you require assistance when using the BlackBerry Partner Zone or have a question about the BlackBerry Partner Program or BlackBerry Certification Program, please contact the Partner Care Team at and specify the wireless carrier with which you do business or the ISV Alliance Program to which you belong. The Partner Care Team's hours of operation are Monday to Friday, 8:00 a.m. - 5:00 p.m. (EST).

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