Complete technical support and software maintenance services for your BlackBerry Enterprise Solution
Technical Support Services offers a direct line to BlackBerry® technical support experts at Research In Motion (RIM) who can help resolve any hardware or software related issues you may encounter, and provides free software upgrades throughout your subscription.
Premier Support options are available to enable you to receive the highest levels of technical support possible, including dedicated support resources to make sure your technical issues get the level of attention they deserve.
Technical Support Services helps you realize full value from your BlackBerry solution, keeps your IT budget manageable, protects your BlackBerry investment and maximizes your productivity by delivering:
- Affordable investment protection: The cost of a BlackBerry Technical Support Services subscription is just a small percentage of your solution’s total cost of ownership - offering a cost effective way to protect your BlackBerry deployment. Technical Support Services is much more than software support: it provides end-to-end protection for all aspects of your BlackBerry deployment and helps you leverage the full capabilities of the BlackBerry solution.
- A single point of contact: While the BlackBerry solution is an end-to-end, its components are often purchased separately as new devices are rolled out and software is upgraded within your organization. All hardware and software components of the BlackBerry solution are developed by RIM, so regardless of how or where your solution was purchased, RIM’s Technical Support experts are prepared to deal with your issue.
- Free software upgrades: Whenever new versions of BlackBerry software become available, Technical Support Services customers are entitled to free upgrades, allowing you to stay current with the latest productivity-enhancing features. There is no need to worry about the cost of software upgrades and you are fully supported during the upgrade process.
- Convenient contact methods: Contact BlackBerry Technical Support by phone, email or using online self-service options – whichever is most convenient for you.
- Flexible support options: Choose from five different levels of support to get the degree of support you need, when you need it. Start with the level that best suits your immediate requirements and upgrade to a more comprehensive level of support as the size and complexity of your BlackBerry deployment demands it.
- Reduced impact and cost of downtime: Downtime means lost efficiency and revenue. Technical Support Services gives you direct access to the technical support experts that can help you minimize, or even eliminate, downtime by ensuring that technical issues are resolved as quickly as possible.
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