Relationship-based support
Technical Support Services offers premier program levels that are ideal for organizations that rely heavily on the BlackBerry® Enterprise Solution and require the highest levels of technical support and software maintenance services.
Tx4 and Tx5 levels of support give you exclusive access to BlackBerry support managers and dedicated premier technical support representatives. Your organization receives one-on-one customer care that’s tailored to your specific business needs
A Support Account Manager is dedicated to your business
When it comes to troubleshooting and maintaining your infrastructure, you trust the people who know it best. As part of your Technical Support Services premier program level you get a dedicated Support Account Manager (SAM) — a single point of contact for accessing professional BlackBerry support expertise. Through on-site visits, scheduled follow-up calls and additional contact, your SAM will get to know you, your business and your specific BlackBerry Enterprise Solution implementation. So any issues and concerns that may arise are quickly diagnosed and dealt with.
A Direct Advanced Response Team that understands your technical environment and is dedicated to you, the premier support customer.
As a Tx4 or Tx5 subscriber you receive immediate access to DART: the Direct Advanced Response Team. DART is a highly qualified group of BlackBerry experts that specialize in resolving difficult technical issues right away –often on first contact. As a Premier level customer, you will work directly with DART to diagnose and resolve technical issues.
Level Tx5 delivers peace of mind
If you’re looking for the ultimate worry-free BlackBerry support option, consider Tx5, the highest level of support. In addition to your dedicated SAM and DART, you will also receive additional backup from:
- An Executive Sponsor: In the unlikely event your SAM and DART cannot provide a resolution, fix, workaround or status update that completely satisfies you, you can escalate your case to your Executive Sponsor — a RIM executive that will hear your concerns and decide an appropriate course of action.
- Tech-to-site: Tx5 customers are also entitled to tech-to-site assistance for serious or critical BlackBerry® Enterprise Server issues that, by mutual agreement, cannot be resolved remotely. In as little as 24 hours, a technical representative will be at your site helping your team meet its challenges.
To receive more information about Premier Technical Support or a price quote,
call 1-800-327-9085 (Toll Free), 1-519-888-9137 (International). Or, request to be contacted
Learn more about the benefits of premier support. Download the Premier Program Levels brochure. |
