Technical Support Activation
Complimentary BlackBerry Support Incident
By downloading BlackBerry Enterprise Server you are eligible* to receive one complimentary BlackBerry support incident **directly from Research In Motion - the manufacturer and wireless experts for BlackBerry. This support incident provides you with access to technical experts at RIM it you require technical assistance while getting your BlackBerry Enterprise Server installed and operating properly.
Your support incident entitles one individual from your organization to contact the BlackBerry Technical Support team by email or telephone.
A complimentary BlackBerry support incident is currently available to customers located in the countries listed in the dropdown menu below. If you do not reside in one of these countries, you may contact your wireless service provider as a first point of contact for technical support, or consider BlackBerry Incident Based Support to purchase support from RIM on a case-by-case basis.
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*Offered only in countries where BlackBerry Technical Support Services is available for sale
** A complimentary BlackBerry support incident is defined as a single technical question, problem or issue that RIM agrees is directly related to the operation of RIM software and/or hardware. A support incident may require multiple interactions with the BlackBerry Technical Support team by email or telephone in order to reach a suitable resolution.