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Training Menu

BlackBerry Enterprise Service 12

Learning Stream Module Title Duration Recommendation by Role Description
Help Desk Admin
Product Understanding BlackBerry Enterprise Service 12 Architecture & Data Flows 3 hours No Yes Description
Planning Planning your BlackBerry Enterprise Service 12 Environment 3 hours No Yes Description
Deploying Installing BlackBerry Enterprise Service 12 90 minutes No Yes Description
Deploying Upgrading from BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 12 2 hours No Yes Description
Deploying Upgrading from BlackBerry Enterprise Service 10 to BlackBerry Enterprise Service 12 2 hours No Yes Description
Managing Integrating BlackBerry Enterprise Service 12 with your Company Directory 90 minutes No Yes* Description
Managing Managing Secure Work Space in BlackBerry Enterprise Service 12 90 minutes No Yes* Description
Managing Managing Apps in BlackBerry Enterprise Service 12 3 hours No Yes* Description
Managing High Availability in BlackBerry Enterprise Service 12 90 minutes No Yes* Description
Managing Managing Device Activation in BlackBerry Enterprise Service 12 30 minutes Yes* Yes* Description
Managing Managing Device Activation in BlackBerry Enterprise Service 12 3 hours Yes* Yes* Description
Managing Role Administration in BlackBerry Enterprise Service 12 30 minutes No Yes Description
Managing Managing Licensing 2 hours No Yes Description
Managing Managing BlackBerry Enterprise Service 12 10 hours No Yes** Description
Troubleshooting BlackBerry Enterprise Service 12 Troubleshooting Basics 2 hours Yes Yes*** Description
Troubleshooting Troubleshooting BES12 Deployment Issues 90 minutes No Yes Description


  • Integrating BlackBerry Enterprise Service 12 with your Company Directory
  • Managing Secure Work Space in BlackBerry Enterprise Service 12
  • Managing Apps in BlackBerry Enterprise Service 12
  • Managing Device Activation in BlackBerry Enterprise Service 12

  • Gatekeeping
  • Setting up APNS
  • Importing users using a csv
  • Create and manage user groups
  • Manage roles and administrator accounts
  • Configure the BlackBerry MDS Connection Service
  • Manage work connections using profiles
  • Create and manage IT policies
  • Manage your organization’s standards using profiles
  • Create and manage user accounts
  • Configure the BlackBerry Work Connect Notification Service
  • Manage devices
  • Manage auditing



Introducing BlackBerry Enterprise Service 12

Description:
In this web-based course you will learn about the key features and benefits of BlackBerry Enterprise Service 12.

Course Objectives:

  • Describe BES12
  • List the key features of BES12
  • Describe how administrators can benefit from using BES12
  • Describe how users can benefit from using BES12
  • Describe what users can do for themselves in BES12 Self-Service

Pre-requisites:
N/A

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BlackBerry Enterprise Service 12 Architecture & Data Flows

Description:
In this web-based course you will learn about the high-level BlackBerry Enterprise Service 12 architecture and how the BlackBerry Enterprise Service 12 components interact with BlackBerry OS (version 5.0 to 7.1), BlackBerry 10, iOS, Android, and Windows Phone devices.

Course Objectives:

  • Describe the key features of BES12 as they relate to the architecture
  • Describe the high-level architecture of BES12
  • Identify the communication paths available between your organization and users' devices
  • Describe how data flows when a device is activated
  • Describe how data flows when a device receives email or organizer data

Pre-requisites:

N/A

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BlackBerry Enterprise Service 12 Architecture & Data Flows

Description:
In this course you will learn about the BlackBerry Enterprise Service 12 architecture and you will analyze how data flows when devices are activated and the different paths data can take when active devices access your organization's network.

Course Objectives:

BES12 architecture

  • Describe the BES12 components
  • Describe the key ports required by BES12 components
  • Describe the additional functionality available when you add S/MIME and PGP to your BES12 solution

BES12 data flows

  • Discuss why understanding data flows is important
  • Describe the path data takes between BES12 and the BlackBerry Infrastructure
  • Describe the path data takes when a device is activated
  • Describe the path data takes when a device sends or receives email and organizer data
  • Describe the path data takes when an app, policy, or profile update is sent to a device

Pre-requisites:

N/A
×

Planning your BlackBerry Enterprise Service 12 Environment

Description:
This course provides hands-on experience planning a BlackBerry Enterprise Service 12 environment. This course includes lectures and exercises to enhance the participant's learning experience.

Course Objectives:

Identifying your organization's needs

  • Describe the steps you will take to create an overall deployment plan for your organization
  • Determine what you need to document and why
  • Determine your organization's needs and goals
  • Determine whether sample environments meet the system requirements for BlackBerry Enterprise Service 12 and what you need to do to meet them

Designing a deployment plan

  • Identify the upgrade options available and how to choose the best one for your environment
  • Determine whether you are doing a new installation or an upgrade in your environment
  • Develop a deployment plan for a sample environment

Supporting the deployment

  • Create a support plan for your deployment strategy
  • Create a full deployment plan for a sample organization

Pre-requisites:

Required: 718-09231 BlackBerry Enterprise Service 12 Architecture and Data Flows
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Installing BlackBerry Enterprise Service 12

Description:
In this web-based course, you will learn how to check requirements and configure permissions required to install and run BlackBerry Enterprise Service 12. You will also practice how to install BlackBerry Enterprise Service 12 on one computer for the first time.

Course Objectives:

  • Summarize the BES12 installation process
  • Check the requirements using the BES12 Preinstallation Checklist, BES12 setup application, and BES12 Compatibility Matrix before installing BES12
  • Given a scenario, determine if the environment supports a BES12 installation
  • Create a service account
  • Configure permissions on the computer
  • Configure the database server
  • Install the BES12 software on a single computer
  • Configure your organization name and SRP information
  • Perform postinstallation tasks

Pre-requisites:

718-09234-123 Introducing BlackBerry Enterprise Service 12, 716-09235-123 Planning your BlackBerry Enterprise Service 12 environment
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Installing BlackBerry Enterprise Service 12

Description:
Through the use of scenario-based labs, you will learn the skills necessary to check the BES12 preinstallation tasks and requirements, install BlackBerry Enterprise Service 12, and log in to BlackBerry Enterprise Service 12 for the first time.

Course Objectives:

  • Summarize the BES12 installation process
  • Check the requirements using the BlackBerry Enterprise Service 12 preinstallation checklist before you install BES12
  • Create a service account
  • Configure permissions for the service account
  • Configure the database server
  • Install the BES12 software
  • Log in to BES12 for the first time

Pre-requisites:

Required: 718-09234-123 Introducing BlackBerry Enterprise Service 12 WBT, 718-09231-123 BlackBerry Enterprise Service 12 Architecture and Data Flow WBT

Optional: 718-09238-123 Installing BlackBerry Enterprise Service 12 WBT
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Upgrading from BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 12

Description:
In this web-based course, you will learn how to to check the BlackBerry Enterprise Service 5 preupgrade tasks and requirements, install BlackBerry Enterprise Service 12 on the computer that hosts BES5, log in to BES12 for the first time, and verify that the BES5 users and devices are displaying in the BES12 management console.

Course Objectives:

  • Describe the BES5 to BES12 upgrade paths
  • List the steps to upgrade from BES5 to BES12 on the same computer
  • Check the installation requirements
  • Perform the BES12 preinstallation tasks
  • Given a scenario, determine if the environment supports a BES12 installation
  • Install the BES12 software on the same computer as BES5
  • Log in to BES12 for the first time
  • Verify that the upgrade was successful

Pre-requisites:

Optional: 718-09234-123 Introducing BlackBerry Enterprise Service 12 and 716-09235-123 Planning your BlackBerry Enterprise Service 12 environment
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Upgrading from BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 12

Description:
Through the use of scenario-based labs, you will learn the skills necessary to check the BlackBerry Enterprise Service 12 preinstallation tasks and requirements, install BES12 and upgrade the BlackBerry Enterprise Service 5 BlackBerry Configuration Database to a BES12 database, and log in to BES12 for the first time.

Course Objectives:

  • Summarize the BES12 installation process
  • Check the BES12 preinstallation tasks and requirements
  • Install the BES12 software and upgrade the BlackBerry Configuration Database to a BES12 database
  • Log in to BES12 for the first time
  • Verify that your BlackBerry OS device display in the BES12 management console

Pre-requisites:

Required: 718-09234-123 Introducing BlackBerry Enterprise Service 12 WBT and 718-09231-123 BlackBerry Enterprise Service 12 Architecture and Data Flow WBT

Optional: 718-09240-123 Migrating from BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 12 WBT
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Upgrading from BlackBerry Enterprise Service 10 to BlackBerry Enterprise Service 12

Description:
In this web-based course, you will practice how to check the BlackBerry Enterprise Service 12 preinstallation tasks and requirements, install BES12 on a computer that is running BlackBerry Enterprise Service 10, log in to the BES12 for the first time, and upgrade from BES10 to BES12 on the computer that hosts BES10.

Course Objectives:

  • Describe the BES10 to BES12 migration paths
  • List the steps to migrate from BES10 to BES12 on the same computer
  • Check the installation requirements
  • Given a scenario, determine if the environment supports a BES12 installation
  • Perform the BES12 preinstallation tasks
  • Install the BES12 software on the same computer as BlackBerry Enterprise Service 10
  • Log in to BES12 for the first time
  • Summarize the BES12 migration process
  • Migrate BES10 data to the BES12 database

Pre-requisites:

Optional 718-09234-123 Introducing BlackBerry Enterprise Service 12 and 716-09235-123 Planning your BlackBerry Enterprise Service 12 environment
×

Upgrading from BlackBerry Enterprise Service 10 to BlackBerry Enterprise Service 12

Description:
Through the use of scenario-based labs, you will learn the skills necessary to check the BlackBerry Enterprise Service 12 preinstallation tasks and requirements, install BES12, log in to BES12 for the first time, and migrate from BlackBerry Enterprise Service 10 to BES12.

Course Objectives:

  • Summarize the BES12 installation process
  • Check the BES12 preinstallation tasks and requirements
  • Install BES12
  • Perform postinstallation tasks
  • Summarize the BES12 migration process
  • Check the BES12 premigration tasks and requirements
  • Migrate to the BES12 software
  • Perform post migration tasks

Pre-requisites:

Required: 718-09234-123 Introducing BlackBerry Enterprise Service 12 WBT and 718-09231-123 BlackBerry Enterprise Service 12 Architecture and Data Flow WBT

Optional: 718-09242-123 Migrating from BlackBerry Enterprise Service 10 to BlackBerry Enterprise Service 12 WBT
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Introduction to managing BlackBerry Enterprise Service 12

Description:
Through scenarios and demonstrations, you will learn about the features and best practices for managing BlackBerry Enterprise Service 12.

Course Objectives:

How to use the BlackBerry Enterprise Service 12 management console

  • Navigate the BES 12 management console

Best practices for managing BlackBerry Enterprise Service 12

  • Describe the best practices for managing BES12 Setup

Setup

  • Describe IT policies
  • Describe profiles
  • Describe what apps and app groups are
  • Describe user groups
  • Describe the default settings for activation passwords
  • Describe activation profiles
  • Describe the activation email message template

Manage

  • Manage user accounts
  • Manage user accounts with user groups
  • Use the device management tools to secure devices
Pre-requisites:

N/A
×

Integrating BlackBerry Enterprise Service 12 with your Company Directory

Description:
Through the use of scenarios and hands-on exercises, you will learn how to integrate BlackBerry Enterprise Service 12 with your organization, set up a directory connection and, configure the directory-linked group feature.

Course Objectives:

Connecting to your company directory

  • Explain the benefits of connecting a company directory to BES12
  • Explain multiple directories and their application in BES12
  • Connect BES12 to a Microsoft Active Directory instance
  • Connect BES12 to an LDAP directory instance

Synchronizing directory users and groups

  • Explain the synchronization of directory users and groups
  • Configure the synchronization of directory users and groups

Pre-requisites:

N/A
×

Integrating BlackBerry Enterprise Service 12 with your Company Directory

Description:
Through the use of discussions, scenarios and hands-on exercises, you will learn how to integrate BlackBerry Enterprise Service 12 with your organization, set up a directory connection and configure the directory-linked group feature.

Course Objectives:

Connecting to your company directory

  • Discuss the benefits of connecting a company directory to BES12
  • Explain multiple directories and their application in BES12
  • Connect BES12 to a Microsoft Active Directory instance
  • Connect BES12 to an LDAP directory instance

Synchronizing directory users and groups

  • Explain the synchronization of directory users and groups
  • Configure the synchronization of directory users and groups

Pre-requisites:

N/A
×

Managing Secure Work Space in BlackBerry Enterprise Service 12

Description:
In this web-based course, you will learn what Secure Work Space can do for your organization and your mobile device users. You will learn how different types of work data move between mobile devices and content servers. Finally, you will learn how to enable Secure Work Space for iOS and Android devices.

Course Objectives:

  • Describe the features and benefits of Secure Work Space
  • Describe the architecture of BES12 with Secure Work Space
  • Describe the data flow for sending email from devices with Secure Work Space
  • Describe the data flow for receiving email from devices with Secure Work Space
  • Summarize the steps to configure Secure Work Space
  • Purchase a Secure Work Space license
  • Create an activation profile for Secure Work Space
  • Summarize the steps to install Secure Work Space on iOS and Android devices
  • Install Secure Work Space on iOS and Android devices

Pre-requisites:

N/A
×

Managing Secure Work Space in BlackBerry Enterprise Service 12

Description:
Through the use of discussions, demonstration, activities, and scenario-based labs, you will learn what Secure Work Space can do for your organization and your mobile device users. You will also learn how different types of work data move between mobile devices and content servers. Finally, you will learn how to enable Secure Work Space for iOS and Android devices.

Course Objectives:

Introducing Secure Work Space

  • Describe the features and benefits of Secure Work Space
  • Describe the architecture of BES12 with Secure Work Space
  • Describe the data flow for sending email from devices with Secure Work Space
  • Describe the data flow for receiving email from devices with Secure Work Space

Setting up Secure Work Space

  • Summarize the steps to configure Secure Work Space
  • Purchase a license for Secure Work Space
  • Create an activation profile that creates a work space on iOS and Android devices

Installing Secure Work Space on iOS and Android devices

  • List the apps that are installed with Secure Work Space
  • Install Secure Work Space on iOS and Android devices

Pre-requisites:

N/A
×

Managing Apps in BlackBerry Enterprise Service 12

Description:
In this web-based course, you will learn how to manage apps for iOS, Android, BlackBerry, and Windows Phone devices.

Course Objectives:

  • Describe the differences between managed apps and personal apps
  • Describe the difference between public apps, internal apps, and secured apps
  • Summarize the steps to manage apps
  • Add apps to the available app list
  • Create and manage an app group
  • Manage VPP licenses for iOS apps
  • Assign apps and app groups to user accounts and user groups
  • Describe the actions that user must take to install managed apps
  • Explain how to determine which apps will be sent to a device
  • Update the app list
  • View whether an app is installed on a device

Pre-requisites:

N/A
×

Managing Apps in BlackBerry Enterprise Service 12

Description:
Through the use of discussions, demonstration, activities, and scenario-based labs, you will learn the skills necessary to manage apps on BlackBerry, iOS, Android, and Windows Phone devices in BlackBerry Enterprise Service 12.In this web-based course, you will learn how to manage apps for iOS, Android, BlackBerry, and Windows Phone devices

Course Objectives:

Managing apps on BlackBerry 10, iOS, Android, and Windows Phone devices

  • Describe the benefits of managing apps in BES12
  • Describe the differences between personal apps and apps managed in BES12
  • Describe the difference between public apps, internal apps, and secured apps
  • Summarize the steps to manage apps
  • Add or delete apps from the app list
  • Explain the benefit of using app groups
  • Create and manage an app group
  • Manage Apple VPP accounts
  • Assign apps and app groups to user accounts, user groups, and device groups
  • View whether an app is installed on a device
  • Restrict users from installing specific apps
  • Explain the purpose of compliance profiles
  • Change the Default compliance profile
  • Create a custom compliance profile

Managing apps on BlackBerry OS devices

  • Describe the purpose of application control policies
  • Compare and contrast the different types of application control policies
  • Demonstrate how to create a custom application control policy
  • Demonstrate how to change the standard application control policy for unlisted applications that are optional
  • Describe the purpose of software configurations
  • Summarize the steps to create and assign software configurations
  • Demonstrate how to create and share a network folder
  • Demonstrate how to add applications to the application repository
  • Demonstrate how to create a software configuration
  • Demonstrate how to add software to the software configuration
  • Explain the reconciliation rules for software configurations, BlackBerry Java Applications, and application control policies for unlisted applications
  • Given a scenario, determine which software configuration is reconciled to a BlackBerry OS device

Pre-requisites:

N/A
×

High Availability in BlackBerry Enterprise Service 12

Description:
This course describes what you must do to set up high availability in BlackBerry Enterprise Service 12 environment. It uses activities and labs to show you how you can use these features to manage high availability in a BES12 environment.

Course Objective:

  • Compare the options to configure high availability in BES12
  • Describe the active-active high availability model
  • For a given scenario, choose the best high availability option
  • Identify the key components involved in the high availability architecture for BES12
  • Summarize the tasks required to configure high availability in BES12
  • Evaluate whether an environment meets the system requirements and prerequisites for configuring high availability
  • Identify how BES12 evaluates the health of BES12 components
  • Gather information about the state of high availability in BES12
  • For a given scenario, identify the cause of a failover and what must be done to correct the problem

Pre-requisites:

N/A
×

High Availability in BlackBerry Enterprise Service 12

Description:
This course describes what you must do to set up high availability in BlackBerry Enterprise Service 12 environment. It uses activities and labs to show you how you can use these features to manage high availability in a BES12 environment.

Course Objective:

  • Describe the active-active high availability model.
  • Analyze the options available in BES12 for implementing high availability.
  • For a given scenario, choose the best high availability option.
  • Identify the key components involved in the high availability architecture for BES12
  • Summarize the tasks required to configure high availability in BES12
  • Evaluate whether an environment meets the system requirements and prerequisites for configuring high availability.
  • Identify how BES12 evaluates the heath of BES12 components.
  • Gather information about the state of high availability in BES12
  • For a given scenario, identify the cause of a fail over and what must be done to correct the problem.

Pre-requisites:

N/A
×

Managing Device Activation in BlackBerry Enterprise Service 12

Description:
With BlackBerry Enterprise Service 12 you can activate and manage devices running BlackBerry 10 OS, BlackBerry OS, iOS, Android, and Windows Phone.

This course provides simulations to let you practice the following processes:



Course Objectives:
  • Explain the requirements for activating devices on BES12
  • Explain the purpose of activation profiles
  • Explain the purpose of activation types
  • Create and manage activation profiles
  • Change the device activation defaults
  • Update the activation email message using variables
  • Set an activation password and send an activation email message to the user
  • Given different scenarios, analyze the business requirements to determine the correct activation settings
  • Summarize the tasks a user can perform using BES12 Self-Service
  • Set up BES12 Self-Service for users
  • Set an activation password using BES12 Self-Service
  • Describe the steps users perform to activate devices

Pre-requisites:

N/A
×

Managing Device Activation in BlackBerry Enterprise Service 12

Description:
With BlackBerry Enterprise Service 12 you can activate and manage devices running BlackBerry 10 OS, BlackBerry OS, iOS, Android, and Windows Phone.

This course provides instruction and interactive labs to let you practice the following processes:



Course Objective:
  • Explain the requirements for activating devices on BES12
  • Explain the purpose of activation profiles
  • Explain the purpose of activation types
  • Create and manage activation profiles
  • Change the device activation defaults
  • Update the activation email message using variables
  • Set an activation password and send an activation email message to the user
  • Given different scenarios, analyze the business requirements to determine the correct activation settings
  • Summarize the tasks a user can perform using BES12 Self-Service
  • Set up BES12 Self-Service for users
  • Set an activation password using BES12 Self-Service
  • Describe the steps users perform to activate devices
  • Describe the benefit of managing devices with device groups
  • Create and manage device groups

Pre-requisites:

N/A
×

Managing Groups and Users in BlackBerry Enterprise Service 12

Description:
In this web-based course, you will learn the benefits of using groups and how to create and manage groups. You will also learn about the different options for adding users and how to manage users.

Course Objectives:

  • Describe the purpose and benefit of using groups
  • Describe how settings are applied to users that belong to more than one group
  • Differentiate between local groups and directory groups
  • Create and manage groups
  • Differentiate between local users and directory users
  • Add a directory user
  • Add a local user
  • Assign profiles, policies, and apps to groups and users
  • View group and user information

Pre-requisites:

N/A
×

Role Administration in BlackBerry Enterprise Service 12

Description:
In this course, you will learn the benefits of using roles to manage administrators, how you can create roles, and how you can assign roles to administrators so that they can efficiently manage users in your organization.

Course Objectives:

  • Summarize the benefits of using roles to manage users
  • Summarize the preconfigured roles that are available in BES12
  • Set up roles so that they can be assigned to administrators
  • Create a custom role
  • Change the permissions of a role
  • Delete a role
  • Set up administrators using roles
  • Summarize what you should have ready before you create an administrator
  • Create an administrator
  • Change the role of an administrator
  • Delete an administrator

Pre-requisites:

718-09234 Introduction to BlackBerry Enterprise Service 12
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Controlling device capabilities

Description:
With BlackBerry Enterprise Service 12, you can send certificates to devices, enforce your organization's standards for devices, and control how BlackBerry 10, iOS, and Android devices connect to work resources.

This course explains what IT policies and profiles can do for your organization and mobile device users and allows you to practice how to configure them.

This course does not cover activation profiles.

Course Objectives:

  • List the profiles available in BES12
  • Identify profiles that can be used with iOS and Android devices with Secure Work Space
  • Explain the purpose of profiles
  • Create and manage profiles
  • Assign profiles to user accounts and user groups
  • Rank profiles
  • Given a scenario, configure a profile to meet configuration settings
  • Explain the purpose of IT policies
  • Create and manage IT policies
  • Assign IT policies to user accounts and user groups
  • Rank IT policies
  • Given a scenario, configure an IT policy to meet the security requirements

Pre-requisites:

Participants are expected to have an understanding of what BlackBerry Enterprise Service 12 is and be familiar with the BES12 administration console, BlackBerry devices, iOS devices, and Android devices.
×

Managing Licensing

Description:
This instructor-led course describes what you must do to buy, activate, and manage licenses in BlackBerry Enterprise Service 12. It uses activities, scenarios, and practice exercises to take you through the process of obtaining, activating, and managing licenses in a BlackBerry Enterprise Service 12 environment.

Course Objective:

  • Define what a license is
  • Determine the licenses you need
  • Describe the license requirements for activation types
  • Describe how you get licenses
  • Summarize the steps to obtain and activate licenses
  • Specify the administrator account you require to manage licenses
  • Buy licenses from BlackBerry
  • Activate licenses
  • Describe how license compliance works
  • Check the available licenses, when licenses will expire, and compliance states

Pre-requisites:

Optional: 718-09234-123 Introducing BlackBerry Enterprise Service 12 and 716-09235-123 Planning your BlackBerry Enterprise Service 12 environment
×

Managing BlackBerry Enterprise Service 12

Description:
Through the use of scenario-based labs, you will learn the skills necessary to manage BlackBerry, iOS, Android, and Windows Phone devices on BlackBerry Enterprise Service 12.

Course Objectives:

  • Describe the benefits of connecting BES12 to a company directory
  • Connect BES12 to a company directory
  • Describe the purpose of an APNs certificate
  • Obtain and register an APNs certificate
  • Describe the features and benefits of configuring user groups
  • Describe the difference between directory groups and local groups
  • Create and manage user groups
  • Create and manage device groups
  • Describe the benefits of setting up administrator accounts
  • Create and manage administrator accounts
  • Describe the purpose of gatekeeping
  • Configure gatekeeping
  • Describe the features and benefits of Secure Work Space for iOS and Android devices
  • Configure Secure Work Space for iOS and Android devices
  • Describe the benefits of using profiles
  • Create and manage profiles
  • Describe the features and benefits of using IT policies
  • Create and manage IT policies
  • Describe the options for adding user accounts to BES12
  • Describe the difference between directory users and local users
  • Add user accounts to BES12
  • Describe the options for managing apps
  • Manage apps
  • Configure activation settings
  • Activate an iOS, Android, BlackBerry, and Windows Phone device
  • Obtain information from the dashboard
  • Control devices using IT administration commands

Pre-requisites:

N/A
×

BlackBerry Enterprise Service 12 Troubleshooting Basics

Description:
This course provides hands-on experience in basic troubleshooting in a BlackBerry Enterprise Service 12 environment. This course includes lectures and exercises to enhance the participant's learning experience.

Course Objectives:

Troubleshooting tools

  • Identify where to start troubleshooting an issue with BES12
  • List tools available to help you troubleshoot an issue
  • Use support resources to help identify issues

Log files for troubleshooting

  • Identify and locate the different log files available in BES12
  • Identify what log files to use to troubleshoot common issues

Pre-requisites:

Required: 718-09231 BlackBerry Enterprise Service 12 Architecture and Data Flows

Recommended: 718-09245 Introduction to BlackBerry Enterprise Service 12 Administration
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Troubleshooting BlackBerry Enterprise Service 12 Deployment Issues

Description:
Through the use of discussions and scenario-based activities, you will learn how to troubleshoot common BlackBerry Enterprise Service 12 installation and upgrade issues.

Course Objectives:

  • Locate the installation and upgrade log files and identify what information you can find in them
  • List questions you can ask to gather information about an installation or upgrade issue
  • List useful tips for identifying installation and upgrade issues in the log files

Pre-requisites:

Required: 718-09234-123 Introducing BlackBerry Enterprise Service 12 WBT and 718-09231-123 BlackBerry Enterprise Service 12 Architecture and Data Flow WBT

Recommended: 718-09238-123 Installing BlackBerry Enterprise Service 12 WBT or 716-09239-123 Installing BlackBerry Enterprise Service 12 Workshop and 718-09240-123 Upgrading from BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 12 WBT or 716-09241-123 Upgrading from BlackBerry Enterprise Server 5 to BlackBerry Enterprise Service 12 Workshop and 718-09242-123 Upgrading from BlackBerry Enterprise Service 10 to BlackBerry Enterprise Service 12 WBT or 716-09243-123 Upgrading from BlackBerry Enterprise Service 10 to BlackBerry Enterprise Service 12
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