Support for BlackBerry Radar Solutions

Smarter Trailers, Chassis and Containers – Smarter Logistics

Product Information and Documentation

BlackBerry Radar® is an innovative service for managing trailers, chassis, intermodal containers and equipment. It includes state-of-the-art, low maintenance devices and an easy-to-use web portal that provides continuous asset visibility with powerful dashboards, reporting and tools.

Contact Us for Support

Get the most out of your BlackBerry Radar solution by engaging our highly skilled technical support team, either by phone or by submitting a request form. If your inquiry concerns a specific BlackBerry Radar device, please provide your serial number(s) so we can support your request more effectively.  

Online

Please provide details of your inquiry and a member of our support team will be in touch.

Phone

1-844-723-2722
Monday - Friday: 8:00am - 8:00pm ET

Recycling BlackBerry Radar Devices and Batteries

The Lithium Metal Batteries used in BlackBerry Radar can pose risk of fire, explosion and severe burn hazard if mishandled or damaged. These batteries should never be placed in regular waste and must be recycled through appropriate e-waste or battery recycling channels. Ensure you dispose of your BlackBerry Radar device and its battery in accordance with the laws and regulations in your area. If you have an existing waste management partner, please consult with them regarding disposal, or contact one of the suggested vendors below.

Refer to the BlackBerry Radar Battery Information Sheet for details on dimensions, weight, and Lithium content per battery. Safety Data Sheets can be provided upon request.

 

Country Radar-M Tracker / Battery Module Radar-L, Radar H2, and Cargo Sensor Accessory Battery Radar Devices (excluding the Battery)
Canada
 

United States

 

Support for Disposal Vendors

If you are a waste management or battery recycler, and have questions regarding the disposal of BlackBerry Radar devices or their batteries, please contact the BlackBerry Radar support team. 

Online

Please provide details of your inquiry and a member of our support team will be in touch.

Phone

1-844-723-2722
Monday - Friday: 8:00am - 8:00pm ET