BlackBerry UEM Cloud

Product Troubleshooting and Support

Getting Started

Choose one of the options below to learn more and to get started with BlackBerry UEM Cloud.

 

Licenses

View tutorials that provide step-by-step instructions with screenshots to active devices on BlackBerry UEM.

Smartphone Activation

View tutorials that provide step-by-step instructions with screenshots to active devices on BlackBerry UEM.

Resources

Here you will find guides for:

 

  • Product overview, prerequisite and planning
  • Installation, upgrades, and configuration
  • Daily administration
  • Getting started guides for all smartphones

 


Documentation

 

Other documentation:

 

Connecting BlackBerry UEM to Microsoft Azure
BlackBerry Enterprise Mobility Server (BEMS)
Enterprise Identity
Workspaces

View tutorials and book training on BES12:

  • Instructor-led training
  • Free Web-based training


View Expert Videos

Note: you need an active license to use UEM.

 

New customers: start a free Mobility Suite trial or contact BlackBerry Business Sales.

 

Existing customers: UEM requires its own SRP Identifier. You can create a new SRP in myAccount > SRP Management.

 

 

 

 

Caution: You must use installers designed for UEM to install BlackBerry Control and BlackBerry Proxy included in the download packages above. Use of standalone or prior Good Control and Good Proxy installers will not function with UEM.

 

Download other BES versions

View tutorials that provide step-by-step instructions with screenshots to active devices on BES12.

 

Inside BlackBerry Blog

The Inside BlackBerry Business Blog is devoted to keeping you updated on BlackBerry Enterprise Software news, events, tips, tricks and more.

Join the Conversation

BlackBerry UEM / BES Versions

BlackBerry UEM

Learn more and get started with BlackBerry UEM.

BES12

Learn more and get started with BES12.

BES10

Learn more and get started with BES10.

BES5

Learn more and get started with BES5.

myAccount

Now with Improved Search and Resources!

BlackBerry Admins manage your enterprise software without the need to pick up the phone. Our easy to use, mobile-browser friendly portal has been recently updated to consolidate software administration and self-service experiences and to improve search capabilities. Specifically you can now find all of the product information and many resources previously found in the BlackBerry Admin Portal and within one easy to use interface in myAccount.

 

Premium Support

Do you have Premium Support? Contact us 24x7x365. We offer quick response times and priority routing to tier 3 analysts for businesses with mission-critical needs.

Knowledge Base

Repository of thousands of articles and resources focused on helping customers solve issues with any BlackBerry products or solutions.