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BlackBerry AtHoc Crisis Communications System

Keeping People Safe and Operations Running

Organizations around the world use BlackBerry AtHoc software to communicate and collaborate in times of crisis

Introducing AtHoc Situation Response

Plan for, manage and remediate incidents that can impact your organization by defining an incident plan in advance, and using it during an event for a fast response. Collaborate securely in real-time to keep stakeholders informed, whether at their desks or in the field.

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Keep People Safe and Operations Running

BlackBerry® AtHoc is trusted by 2000+ organizations globally to unify their crisis communications. It offers a whole new level of protection for your people and gives leaders the information they need to make critical safety decisions. 

AtHoc Situation Response centralizes the approach to critical event management, providing the necessary capability to plan, manage, and remediate events. 

Account for 100% of your people to achieve operational resiliency. AtHoc Account enables real-time visibility into the safety status of your personnel for more effective crisis response and assured business continuity.

AtHoc Alert unifies all communication modalities to alert everyone you care about with a single click. Emergency managers can provide assured rapid communication across the entire enterprise or community.

Emergencies, even small ones, do not happen in isolation. AtHoc Connect bridges the communication gap between organizations during these events.

AtHoc Collect enables your field personnel to be the eyes and ears of the operations center. See what’s happening at an incident scene, and mobilize rapidly for an effective response.

Real-time visibility into personnel safety Emergency mass notifications Collaboration across organization Situation Awareness

BlackBerry AtHoc Professional Services

All organizations need a degree of crisis communications, but in-house expertise and the ability to manage a program independently varies. The experts at BlackBerry can help.

AtHoc Consulting Services

Whether you're just getting starting or already have something in place, BlackBerry AtHoc crisis communications experts can get you to the next level of preparedness. Let us help you define or refine your crisis communications plan today.

BlackBerry AtHoc Managed Service

BlackBerry® AtHoc Managed Service offers a fully managed crisis communications solution, which includes full administration in the cloud, creation of communications templates, and deployment of communications when needed.

Trusted by Goverment

Trusted by Government

Governments worldwide trust BlackBerry to meet their secure communication and business continuity needs. In fact, more US Federal Government agencies use BlackBerry AtHoc to help protect their people than any other crisis communication solution. It complies with the following federal personnel accountability mandates:

  • US Department of Homeland Security: DHS Directive 008-04
  • ISO 22301 and other business resilience standards
  • ISO/IEC 27001:2013 – Information Security Management System Certified
  • NIST SP 800-53 Rev 3 (at a moderate FIPS 199 classification)
  • Support Anti-Terrorism by Fostering Effective Technologies (SAFETY) Act designation
  • FEMA Safety law emergency plans under OSHA and Canada's equivalent
  • Fully compliant with General Data Protection Regulation (GDPR)
  • US Department of Defense: DoDI 3001.02
  • US Department of Veterans Affairs: VA Directive 0325
  • US FEMA Guidance Directives: FCD 1
  • US OPM Accountability: Executive Order 13197
  • Defense Information Assurance Certification and Accreditation Program (DIACAP) Certification and Accreditation
  • Data Center Certifications: SSAE-16 SOC I Type II Certified and LEED Certified Data Center
Learn about BlackBerry AtHoc’s FedRAMP Authorization

Industry Focus

BlackBerry AtHoc is uniquely positioned to offer a crisis communication and emergency notification system, tailored to a variety of industry needs.

Federal Government

BlackBerry AtHoc protects 70% of US Federal Government employees. It helps meet specific government requirements and enables communication to bridge entities.

State and Local Government

BlackBerry AtHoc connects state and local agencies and the communities they serve, meeting critical interoperable communication needs when it matters most.

Industrial & Enterprise

BlackBerry AtHoc is a life-safety solution that unifies communication to protect commercial and industrial facilities, and enables them to meet their duty of care to protect their people and reduce operational downtime.


BlackBerry AtHoc transforms healthcare organizations' IP networks into powerful critical communication systems.


BlackBerry AtHoc enables collaboration with hundreds of organizations, creating customized crisis communication networks.


BlackBerry AtHoc offers a solution for universities and colleges to keep staff, students, community and property protected during an emergency or outage. 

Success Stories

When you’re running an event as complex as the G7 Summit, nothing ever goes exactly as planned. Anything can happen. BlackBerry AtHoc helps ensure that no matter what issues we encounter, we’re ready to address them quickly and efficiently.

Michel Bouvier, 

Chief of Operations, Summit Integrated Command Center, Global Affairs Canada’s Summits Management Office

We were initially drawn to BlackBerry AtHoc because we knew BlackBerry had an established history within healthcare and government. Given our performance and reliability issues with our previous solutions, we didn’t want to expend any time and effort on a company that didn’t have some experience.

Lead Resource Specialist, 
US Medical Facility

AtHoc Connect is helping us bridge a serious communications gap between people who are located physically close to each other in the same facility, but on different networks. The most important feature for us is security of communications, and the Connect network is certainly secure.

Eddie Herchert, 
Systems Engineer, Pentagon Force Protection Agency

Emergency notifications that used to take us 90 minutes to deploy are now communicated within 90 seconds using AtHoc.

Maxim Zakurdaev, 
Enterprise Architect and Technical Product Management, Canada House of Commons

The digital displays and Cisco IP phones are really important to us because we know that passengers and employees pay attention to them. We wanted the integration that AtHoc could deliver because that will let us manage all the displays from the same screen.

Duane Legan
VP of Airport Operations, Raleigh-Durham International Airport (RDU)

Though we share similar emergency alerting needs with other Air Force commands, we also have unique requirements, including the need to call up reservists into active duty to assist in responding to emergencies. As we evaluated different solutions we needed to ensure the one we selected was comprehensive and able to reach people no matter where they are located, on or off base.

Robert Tharp
Air Force Reserve Command (AFRC) Program Management Branch Chief

I have a single Emergency Manager that covers the entire garrison from Grafenwoehr to Garmisch. Anything we can do that allows other trusted agents to assist managing our administrative data input for our communication capability will allow [Kim] more time to focus on other aspects of our Protection Program.

James E. Van Patten III,
Director DPTMS & PAI, USAG Bavaria

We needed a technology partner to be just as flexible, agile, and innovative as our project was. We wanted to do extraordinary things out-of-the-box without having to invent a wheel. We looked for companies that could meet our rigorous demands, and found that with AtHoc.

Bob Pessemier, 
Senior Technology Consultant, WA-COP

The new system had to support both existing infrastructure and legacy devices. We also needed to upgrade our existing devices and augment the older ‘red phone’ notification system, which had limited capabilities.

Keith Bennett,
Eastman Area Supervisor for Plant Protection Services

When disaster strikes, BlackBerry AtHoc is there when we need it, allowing us to keep our people safe. It’s like insurance from that perspective – something you can rely upon in an emergency, but whose value you don’t realise until you need it.

Damien Behan,
IT Director, Brodies LLP

With AtHoc’s capabilities, we’re able to get alerts out much quicker than we used to and coordinate a far more effective response to emergencies. When it comes to incidents where lives are at stake, that’s a level of value you cannot truly quantify.

Thomas Brewer, 
GIS Technology Officer, MEMA



Get the latest news about BlackBerry AtHoc.

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Secure communications must match the pace of change in the healthcare sector.

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Product Documentation

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