BlackBerry Smartphone Support

What is BlackBerry Incident-based Support?

BlackBerry customers with smartphones that are not covered under complimentary support, or are out of warranty, can purchase technical support for a single incident at a cost of $35 USD. This support includes issues relating to your BlackBerry smartphone’s functionality or approved BlackBerry smartphone applications.

A technical support incident is one technical question, problem, or issue that will be managed until resolution, regardless of the number of contacts (email or telephone) required to resolve it. If a particular technical issue requires multiple interactions with BlackBerry Technical Support to reach a suitable resolution, you’ll only be billed once.

It’s recommended to contact your wireless service provider or point of purchase first before buying incident-based support, as they may offer additional complimentary support.

What is Not Covered Under Incident-based Support?

Resolution for the following issues are not covered or guaranteed under the Incident-Based Support Program, as we offer free of charge self-service support through our Knowledge Base.

Ready to Buy?

Visit BlackBerry.com/Contact and be prepared to provide the following:

  • Full mailing address
  • Phone number
  • Email address
  • Credit card information
  • BlackBerry smartphone PIN number or IMEI
  • Brief description of your current issue