BlackBerry Spark Communications Services

Embed Secure Communication Capabilities into Apps and Smart Devices with CPaaS

Transform Interactions Between Users, Machines and Devices

BlackBerry® Spark Communications Services allows developers to easily snap rich chat, voice, video and data transfer into mobile and web apps and smart devices. Flexible APIs connect to the core functionality of your app to create nuanced interactions and collaboration between your business processes, users, machines and IoT devices.

BlackBerry Spark Communications Services is a part of BlackBerry Spark, the EoT platform for ultra-secure hyperconnectivity.

Real-time Communications and Data Sharing in Your Apps

Build secure, innovative communications and services into your custom apps and smart devices with BlackBerry Spark Communications Services, the BlackBerry Communications Platform as a Service (CPaaS) solution.


Use Cases: Digital Transformation

Incorporate secure, intuitive communications into your apps and smart devices and propel your business to become a hyper-connected enterprise.

Smart IoT devices

Securely embed data streams into your Internet of Things devices. From drones that communicate with each other during surveillance, to smart cameras that recognize authorized viewers, BlackBerry Spark Communications Services can send data between large fleets of sensors and authenticated device endpoints.


Build intuitive, rich and interactive chats into your applications. BlackBerry Spark Communications Services has advanced chat features that keep your employees engaged and on-task, and make your apps feel as instinctive as consumer apps – regardless of platform or device.

Artificial Intelligence

Give your AI a voice by integrating BlackBerry Spark Communications Services into your intelligent machines. AI algorithms deliver relevant information to users, suggest actions based on behavior and give location-based alerts.


Spend your time building your chatbot while BlackBerry Spark Communications Services takes care of securely transmitting messages in real time. User data, activity and messages are used to route the user to the correct contact point, making user support quick and responsive.

The Platform You Can Trust - BlackBerry Will Never Sell Your Data

With 80+ security certifications, BlackBerry has more than any other vendor. Spark Communications Services was built on privacy and security first, so your apps comply with industry standards and regulations.

Spark Communications Services uses a Bring-Your-Own-Key (BYOK) model, which means BlackBerry cannot see the content of your users’ communications. Unlike many other communications platforms, BlackBerry does not monetize the contents of these communications and will never sell your data.


Industry Focus: Banking Services

Banks can build intuitive chat experiences into their apps, so customers always have a banker at their fingertips.


Increase Your Customer Base with Secure Communications in Your Apps

Offer greater value for customers by integrating rich and engaging communications experiences in your apps and websites, while protecting user privacy and security.

Download the Guide to Boosting In-App Engagement