CylancePROTECT Support on Legacy Operating Systems

For CylancePROTECT and Windows OS Environments

Legacy OS Support initiative provides continued support for CylancePROTECT deployed on selected Operating Systems deprecated by manufacturer.

The CylancePROTECT agent is supported by BlackBerry Technical Support team while deployed on Legacy operating systems. CylancePROTECT is not supported by BlackBerry Engineering team.

Depending on the Operating System, different versions of CylancePROTECT are supported.

This initiative allows for the continued support of a selected number of legacy operating systems, while simultaneously focusing on further modernization and innovation for the CylancePROTECT agent.

We will make every effort to provide update notifications on supported OS systems at least 12 months in advance.

Legacy operating systems and latest CylancePROTECT / CylanceOPTICS supported version

(*) note about CylancePROTECT version 2.1.1564 and 2.1.1568:

- Only CylancePROTECT agent version 2.1.1564 and 2.1.1568 is supported on legacy operating systems listed in Table 1. CylancePROTECT agent version 2.1.1564 and 2.1.1568 is NOT supported on operating systems that are not listed in the table below.

- Packages are being removed from UES console and will not be available for download. 2.1.1564/2.1.1568 packages will be available upon request by contacting BlackBerry Technical Support Services and files will be shared via BlackBerry Workspaces doc share.

OS Version Latest version of supported CylancePROTECT Latest version of supported CylanceOPTICS
Microsoft Windows XP 2.1.1568 (*) -
Microsoft Windows Vista 2.1.1564 (*) -
Microsoft Windows Windows 8 2.1.1564 (*) -
Microsoft Windows Server 2003 (includes SP2 and R2) 2.1.1568 (*) -
Microsoft Windows Server 2008 (does not include R2) 2.1.1568 (*) -
Microsoft Windows Server 2008 R2 3.0.1005 2.5.3000
Version
Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows Windows 8
Microsoft Windows Server 2003 (includes SP2 and R2)
Microsoft Windows Server 2008 (does not include R2)
Microsoft Windows Server 2008 R2
Latest version of supported CylancePROTECT
Microsoft Windows 2.1.1568 (*)
Microsoft Windows 2.1.1564 (*)
Microsoft Windows 2.1.1564 (*)
Microsoft Windows Server 2.1.1568 (*)
Microsoft Windows Server 2.1.1568 (*)
Microsoft Windows Server 3.0.1005
Latest version of supported CylanceOPTICS
Microsoft Windows -
Microsoft Windows -
Microsoft Windows -
Microsoft Windows Server -
Microsoft Windows Server -
Microsoft Windows Server 2.5.3000

Summary Matrix

The following summary matrix outlines the support that the CylancePROTECT agent receives if installed on a fully supported operating system instead of a legacy operating system.
Type of support Supported operating system Legacy operating system
Troubleshoot product issues with BlackBerry Product Support* Yes Yes (**)
Receive product bug fixes from BlackBerry Engineering Yes (***) No
Receive product security updates from BlackBerry Engineering* Yes (***) No
Receive product feature enhancements from BlackBerry Engineering Yes (***) No
Supported operating system
Troubleshoot product issues with BlackBerry Product Support* Yes
Receive product bug fixes from BlackBerry Engineering Yes (***)
Receive product security updates from BlackBerry Engineering* Yes (***)
Receive product feature enhancements from BlackBerry Engineering Yes (***)
Legacy operating system
Troubleshoot product issues with BlackBerry Product Support* Yes (**)
Receive product bug fixes from BlackBerry Engineering No
Receive product security updates from BlackBerry Engineering* No
Receive product feature enhancements from BlackBerry Engineering No

FAQs

What is a legacy operating system (OS)?

A legacy OS is one that no longer receives support from the manufacturer.

CylancePROTECT installed on a legacy operating system does not receive product feature enhancements, bugfixes and security updates from the BlackBerry Engineering team.

The reasons for this are as follows:

·         Technological burden: These operating systems are old and no longer support the necessary framework or technologies that BlackBerry requires to continue improving and innovating the product.

·         Manufacturer Deprecation: The operating system is no longer supported by the manufacturer. This lack of support could expose serious security flaws or bugs that will not be addressed by the manufacturer. 

(**) What does “Troubleshoot product issues with BlackBerry Product Support” mean?

If the CylancePROTECT agent is installed on a legacy operating system, BlackBerry Technical Support will engage in commercially reasonable efforts to provide a resolution or a workaround, but whether such resolution or workaround will be successful cannot be guaranteed.

(***) What does “Receive product bug fixes from BlackBerry Engineering” mean?

If the CylancePROTECT agent is installed on a fully supported operating system, BlackBerry Engineering provides bug fixes, product security updates and product feature enhancements for the CylancePROTECT agent. 

What happens if I try to update XP, Vista, Windows 8, 2003 or 2008 to an agent version later than version 2.1.1568?

There are mechanisms in place for both the agent and Console that prevents the agent from updating to any version later than version 2.1.1568. This because CylancePROTECT 1570 and later requires .NET version 4.6.2 and this no longer available OS supported in 2.1.1564/2.1.1568 (XP, Vista, Windows 8, 2003 or 2008).

Is there a new system requirement for CylancePROTECT agent version 2.1.1570 and later?

Yes.

The new minimum Microsoft .NET Framework requirement is .NET Framework 4.6.2. BlackBerry recommends .NET Framework 4.0 and later.

Where can I find the list of Supported OS and CylancePROTECT version?

UES compatibility matrix can found in the documentation page in BlackBerry.com:

https://docs.blackberry.com/en/endpoint-management/compatibility-matrix/blackberry-ues-compatibility-matrix/BlackBerry-Protect-Desktop-agent