In a crisis, every second counts, and even a brief delay can have significant consequences for your organization. While it’s imperative to have an incident response plan, that plan cannot survive without communication. It’s more than the lifeblood of your business—it’s the cornerstone of an effective response.
Critical event management (CEM) combines these modalities. It brings crisis communication, incident management, and incident response into a unified framework. And with the right critical event management solution, a business can go from barely mitigating disruptive events to managing them easily.
What Is a Critical Event Management Platform?
Critical event management platforms take the concept of critical event management a step further. They fill the gaps in an organization’s capabilities, ensuring businesses have the necessary information to resolve critical incidents more effectively and efficiently. In addition to secure emergency notifications, these platforms frequently include emergency management tools, analytics, risk management, and automation of incident management and remediation processes.
For the private sector, a CEM platform allows organizations to minimize the impact of disruptive events while also keeping their people and assets out of harm’s way. In the public sector, they help agencies fulfill their duty of care by providing critical awareness and control in emergency scenarios. In both cases, CEM platforms ultimately serve the same function—enhancing incident response, emergency management, and continuity.
Benefits of a Critical Event Management Platform
Your organization faces an increasingly threatening landscape with more distributed work, the proliferation of connected endpoints, and growing disturbances to your supply chain. A robust CEM platform helps address these challenges in several ways:
- Providing staff and response teams with earlier warnings of threats
- Automating the incident response process with templated alerts
- Planning and preparing for likely event scenarios
- Integrating with enterprise tools such as Microsoft Teams®, Workday® and ServiceNow®
- Offering real-time visibility into the safety and status of employees
- Facilitating the constant exchange of accurate, up-to-date, geo-tagged information
- Automatically recording detailed incident logs for auditing purposes
- Delivering real-time, two-way notifications across multiple channels at any scale
- Providing insights to improve post-incident analysis
How to Choose a Critical Event Management Platform
What Disruptions Do You Face?
What Regulatory Requirements Must You Follow?
What Assets Do You Need to Protect?
People are your most important and valuable resource regardless of your industry or sector. With that said, you must also take inventory of your business’s assets. These include:
- Buildings and other physical assets
- Brand reputation
- Product inventory
- Supply chain assets
What Is Your Duty of Care?
What Is Your Operating Environment?
Emergencies and business disruptions happen. It’s how you prepare and respond to them that determines their impact.
Our critical event management solutions combine a secure emergency notification system with incident response tools and capabilities—so you can quickly deploy your response teams and enable them to better prepare for, respond to, and recover from critical events faster.
Critical Event and Emergency Planning Resources