Critical Event Management

Respond smarter, faster and better

Emergencies and business disruptions happen. It’s how you prepare and respond to them that determines their impact. Our critical event management solutions combine a secure emergency notification system with incident response tools and capabilities. So you can quickly deploy your response teams, enabling them to better prepare for, respond to and recover from critical events–faster.

Keeps Business Running and Your People Safe

Give your leaders and team members the tools and information they need now so they can respond to and recover from critical events and incidents faster.

Protect the Public and Government Employees

Empower leaders with awareness and control to protect and communicate with colleagues, communities and the public during a crisis or disaster –while satisfying strict security requirements.


What is critical event management?

Critical event management, also called CEM, enhances incident response, emergency management, and business continuity programs through the use of technology. When integrated in a reliable secure platform, critical event management tools enable organizations to prepare for, respond to, and recover from critical events faster. In turn, a faster response can mitigate the effects of the event and lower costs. 

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Who needs critical event management?

Even well-prepared organizations are challenged to detect, respond to, and recover from threats such as cyber attacks, IT outages, extreme weather, and public safety incidents. Critical event management fills the gaps through secure technology and planning tools and capabilities. Businesses get the trusted and timely information their leaders and team members need to enhance business processes and resolve critical incidents faster. Public sector agencies can better protect their employees and the public while providing their leaders with awareness and control during a crisis. 

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Why use a critical event management platform?

A critical event management platform enables you to better prepare for, respond to, and recover from unforeseen threats and natural and man-made disasters. These platforms align with today’s realities, which include a dispersed workforce and more frequent and intense critical events.

A secure, comprehensive, and fully integrated critical event management platform helps organizations of all types and sizes to:

  1. Provide staff and response teams earlier warnings of threats
  2. Automate incident response with likely event scenarios and message templates
  3. Deliver real-time, targeted or mass two-way notification over multiple channels
  4. Integrate with enterprise tools such as Microsoft Teams®, Workday®, and ServiceNow®
  5. Offer real-time visibility into people’s safety and status
  6. Facilitate the constant exchange of accurate, up-to-date, geo-tagged information
  7. Enhance post-event analyses to improve future responses
  8. Keep detailed incident logs for audits 
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How has the COVID-19 pandemic affected critical event management?

The COVID-19 pandemic changed the way people work. Four out of five organizations expect more use of remote work.1 Has COVID-19 affected your workplace for the long term? If so, look to a critical event management platform for help to better connect people and recover from critical events. Live data feeds enable organizations to automatically detect local, regional, and global events, such as a cyber attack or public safety incident. And your organization gains the ability to notify, communicate,  collaborate, and account for people across dispersed teams—even during an IT outage.

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How can I reduce the costs and impacts of critical events?

The best way to counter the costs and impacts of critical events is to invest in a critical event management platform and use it to implement and automate a comprehensive and effective plan. This results in faster response and recovery, which can lessen the negative impact of critical events on your people, assets, and operations. Most importantly, it can eliminate siloed, manual, and disjointed technologies and processes that increase response times and limit situational awareness.

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Is a managed service right for my critical event management program?

You can quickly establish and easily maintain a critical event management capability with 24/7/365 access to critical event management experts through a managed service. BlackBerry has the expertise to complement your existing critical event management program, and BlackBerry® critical event management solutions meet secure communication and business needs by complying with international standards such as ISO 22301 and other business resilience standards, as well as ISO/IEC 27001:2013–Information Security Management System Certified and the General Data Protection Regulation (GDPR). From fully managed solutions to assistance integrating with your existing systems, BlackBerry can help.

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Find the Right Solution for You


Our best-in-class business continuity, emergency and incident response experts work with you to find the critical event management solution and services that meet your needs.

Need more resources or expertise?  Our Managed Service enables your organization to benefit from 24x7 support from critical event management experts. We help you prepare with proven workflows and playbooks, and we manage alerts, monitor your critical incidents and send notifications for you.

Critical Event Management Blogs

Why Should You Invest in Critical Event Management
Critical Event Management Drives Organizational Resiliency Amidst Uncertainty
BlackBerry AtHoc integrates with Microsoft Teams for Critical Event Management

Critical Event Management Insights and Best Practices


Critical Event Management Insights—Analyst Findings to Guide Choices

Featuring Alison Brooks, IDC Research Vice President of Worldwide Public Safety 


Best Practices for Critical Event Management

Featuring Laura Beattie, BlackBerry Lead for Business Continuity Management  

Critical Event and Emergency Planning Resources

Structural Dependency
Nine Tips to Prepare for Every Critical Event
Read The Blog
Structural Dependency
Critical Event Management Guide to Emergency Planning
Get the Guide
Structural Dependency
Checklist for Critical Event and Emergency Management Planning
Get The Checklist
Structural Dependency
Tips to Make Your Enterprise Resilient with Critical Event Management
View the Infographic