Critical Event Management

Respond Smarter, Faster, and Better

Emergencies and business disruptions happen. It’s how you prepare and respond to them that determines their impact.

The BlackBerry® AtHoc® critical event management solution combines a secure emergency notification system with incident response tools and capabilities—so you can quickly deploy your response teams and enable them to better prepare for, respond to, and recover from critical events faster.

Keeps Business Running and Your People Safe

Give your leaders and team members the tools and information they need now so they can respond to and recover from critical events and incidents faster.

Protect the Public and Government Employees

Empower leaders with awareness and control to protect and communicate with colleagues, communities and the public during a crisis or disaster while satisfying strict security requirements.

Critical Event Management FAQ

What is critical event management?

Critical event management is the practice of putting business continuity and security safeguards in place to protect people and property in the event of a natural or human disaster or another emergent event. An integrated critical event management system shrinks incident response and recovery time.

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Who needs critical event management?

Organizations susceptible to cyberattacks, IT outages, extreme weather, and public safety incidents that want practical solutions to prepare for emergencies should invest in critical event management.

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Why use a critical event management platform?

A critical event management platform enables organizations to better prepare for, respond to, and recover from major operational disruptions, disasters, and emergencies. Automation and AI technology make it possible to automate workflows and alerts, collect data from building sensors and alarms, and provide a complete end-to-end solution to effectively manage all types of events.

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How can I reduce the costs and impacts of critical events?

Invest in an integrated CEM platform that offers robust communication, coordination and incident preparation capabilities.

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Is a mass notification system part of critical event management?

An emergency mass notification system is the first level of effective incident response management. It provides a way to alert employees and residents at any time, on any device. Never rely on the manual call tree system for crisis communication again.

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Can a mass notification system be used for non-emergencies?

Yes. Many government agencies use their emergency mass notification system in daily operations to rapidly alert staff and residents about incidents like road closures, fires, outages, or weather disruptions. A mass notification system can also be used to streamline logistics, such as to coordinate with employees and contractors to fill an open shift.

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Can a critical event management solution like BlackBerry AtHoc collect information from the field?

Yes. Public safety often relies on real-time situational awareness to streamline recovery efforts. That’s why we make it easy for on-scene personnel to take geo-tagged photos and videos, and function as the eyes and ears of the operations center.

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Is a critical event management system secure? How secure is BlackBerry AtHoc?

BlackBerry AtHoc is both StateRAMP-authorized and FedRAMP-authorized, which are U.S. government cybersecurity standards. BlackBerry AtHoc also delivers best-in-class availability at 99.95 percent, so you can ensure secure communications are available when you need them.

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Can a critical event management automate alerts?

BlackBerry AtHoc integrates with FEMA’s Integrated Public Alert & Warning System (IPAWS) and Canada’s National Public Alerting System (NAAD) as well as other data feeds and enterprise solutions.

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Critical Event Management Blogs

The Power of Critical Event Management in the Cloud
Critical Event Management Drives Organizational Resiliency Amidst Uncertainty
BlackBerry AtHoc integrates with Microsoft Teams for Critical Event Management

Find the Right Solution for You

We Help Organizations in All Industries and at All Levels of Government

Our best-in-class business continuity, emergency and incident response experts work with you to find the critical event management solution and services for your needs.

Need more resources or expertise? Our BlackBerry AtHoc Managed Service enables your organization to benefit from 24x7x365 support from critical event management experts. We help you prepare with proven workflows and playbooks, and we can manage alerts, monitor your critical incidents, and send notifications for you.

Critical Event Management Insights and Best Practices

On-Demand Webinar

Critical Event Management Insights—Analyst Findings to Guide Choices

Featuring Alison Brooks, IDC Research Vice President of Worldwide Public Safety 

On-Demand Webinar

Best Practices for Critical Event Management

Featuring Laura Beattie, BlackBerry Lead for Business Continuity Management  

Critical Event and Emergency Planning Resources

Structural Dependency
Tips to Make Your Enterprise Resilient with Critical Event Management
View the Guide
Structural Dependency
From Emergency Mass Notification Systems to Critical Event Management
Read The Blog
Structural Dependency
Critical Event Management Guide to Emergency Planning
Download the Guide
Structural Dependency
Checklist for Critical Event and Emergency Management Planning
Get The Checklist