Critical event management is the practice of putting business continuity and security safeguards in place to protect people and property in the event of a natural or human disaster or another emergent event. An integrated critical event management system shrinks incident response and recovery time.Learn More
Respond Smarter, Faster, and Better
Emergencies and business disruptions happen. It’s how you prepare and respond to them that determines their impact.
Get Real-Time Visibility into Your Personnel’s Safety
Send Secure Mass Notifications
Your Crisis Communication Network
Access Incident Data Direct from the Field
Leverage Your Existing Systems and Workflows
Prepare, Manage, and Remediate Incidents
Find the Right Solution for You
We help organizations in all industries and at all levels of government.
Our best-in-class business continuity, emergency, and incident response experts work with you to find the critical event management solution and services for your needs.
Need more resources or expertise? Our BlackBerry® AtHoc® Managed Service enables your organization to benefit from 24x7x365 support from critical event management experts. We help you prepare with proven workflows and playbooks, and we can manage alerts, monitor your critical incidents, and send notifications for you.
BlackBerry AtHoc Certifications
BlackBerry AtHoc is integrated with FEMA’s Integrated Public Alert & Warning System (IPAWS) and Canada’s National Public Alerting System (NAAD). It is also FedRAMP- and StateRAMP-authorized.
Protecting the Public: How Local Governments Are Doing More to Keep People Safe
Trial By Fire: What Wildfire Response Teaches Us About Crisis Communications
On-Demand Webinar: Best Practices for Critical Event Management
Learn how to best deal with emergencies from public safety experts.
Critical Event Management FAQ
What is critical event management?
Who needs critical event management?
Organizations susceptible to cyberattacks, IT outages, extreme weather, and public safety incidents that want practical solutions to prepare for emergencies should invest in critical event management.Learn More
Why use a critical event management platform?
A critical event management platform enables organizations to better prepare for, respond to, and recover from major operational disruptions, disasters, and emergencies. Automation and AI technology make it possible to automate workflows and alerts, collect data from building sensors and alarms, and provide a complete end-to-end solution to effectively manage all types of events.Learn More
How can I reduce the costs and impacts of critical events?
Invest in an integrated CEM platform that offers robust communication, coordination and incident preparation capabilities.Learn More
Is a mass notification system part of critical event management?
An emergency mass notification system is the first level of effective incident response management. It provides a way to alert employees and residents at any time, on any device. Never rely on the manual call tree system for crisis communication again.Learn More
Can a mass notification system be used for non-emergencies?
Yes. Many government agencies use their emergency mass notification system in daily operations to rapidly alert staff and residents about incidents like road closures, fires, outages, or weather disruptions. A mass notification system can also be used to streamline logistics, such as to coordinate with employees and contractors to fill an open shift.Learn More
Can a critical event management solution like BlackBerry AtHoc collect information from the field?
Yes. Public safety often relies on real-time situational awareness to streamline recovery efforts. That’s why we make it easy for on-scene personnel to take geo-tagged photos and videos, and function as the eyes and ears of the operations center.Learn More
Is a critical event management system secure? How secure is BlackBerry AtHoc?
BlackBerry AtHoc is both StateRAMP-authorized and FedRAMP-authorized, which are U.S. government cybersecurity standards. BlackBerry AtHoc also delivers best-in-class availability at 99.95 percent, so you can ensure secure communications are available when you need them.Learn More
Can a critical event management automate alerts?
BlackBerry AtHoc integrates with FEMA’s Integrated Public Alert & Warning System (IPAWS) and Canada’s National Public Alerting System (NAAD) as well as other data feeds and enterprise solutions.Learn More