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BlackBerry AtHoc

The BlackBerry® AtHoc® critical event management solution combines a secure emergency notification system with incident response tools and capabilities—so you can quickly deploy your response teams and enable them to better prepare for, respond to, and recover from critical events faster.

Respond Smarter, Faster, and Better

Emergencies and business disruptions happen. It’s how you prepare and respond to them that determines their impact.

Speed

Get up and running in less than 24 hours. Quickly disseminate information—including images and video—across public and private channels.

Accuracy

Reduce the likelihood of human error under stress. Centralize communications across channels to create a single source of truth.

Accountability

Maintain accountability and compliance with an auditable record of incident communications. Confirm message delivery down to the millisecond.
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Get Real-Time Visibility into Your Personnel’s Safety

Get Real-Time Visibility into Your Personnel’s Safety

AtHoc® Account streamlines the process of confirming the safety of everyone in your institution or organization, removing ambiguity during moments of crisis. Pre-set safety protocols and automated updates from your personnel’s devices gets you crucial real-time information—so you can respond quickly.
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Send Secure Mass Notifications

Send Secure Mass Notifications

AtHoc® Alert lets you quickly and securely notify personnel, partner organizations and the public of a critical event via multiple channels. Track responses in real time to ensure your message is getting through.
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Your Crisis Communication Network

Your Crisis Communication Network

Securely coordinate your emergency response with multiple public and private organizations while overseeing who’s receiving your alerts with AtHoc® Connect.
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Access Incident Data Direct from the Field

Access Incident Data Direct from the Field

AtHoc® Collect enables your team members to securely send geo-tagged media from their devices so you can gather, manage, and direct incident data—and respond intelligently.
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Leverage Your Existing Systems and Workflows

Leverage Your Existing Systems and Workflows

BlackBerry AtHoc integrates seamlessly and securely with your existing systems—including Microsoft Teams®, Workday® and ServiceNow®—so you can communicate and collaborate within existing workflows to reduce response times and increase message-read rates.
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Prepare, Manage, and Remediate Incidents

Prepare, Manage, and Remediate Incidents

AtHoc® Situation Response helps you prepare for impactful events by defining step-by-step incident plans with assignees and review cycles. When an incident occurs, you can execute an existing plan or create a new one, collaborating in real time via the web or the BlackBerry AtHoc app.
Find the Right Solution for You

Find the Right Solution for You

We help organizations in all industries and at all levels of government.

Our best-in-class business continuity, emergency, and incident response experts work with you to find the critical event management solution and services for your needs.

Need more resources or expertise? Our BlackBerry® AtHoc® Managed Service enables your organization to benefit from 24x7x365 support from critical event management experts. We help you prepare with proven workflows and playbooks, and we can manage alerts, monitor your critical incidents, and send notifications for you.

BlackBerry AtHoc Certifications

BlackBerry AtHoc is integrated with FEMA’s Integrated Public Alert & Warning System (IPAWS) and Canada’s National Public Alerting System (NAAD). It is also FedRAMP- and StateRAMP-authorized.

See How BlackBerry AtHoc Customers Keep Their People Safe

BlackBerry Is a Trusted Critical Event Management Partner

Federal Government

BlackBerry AtHoc critical event management software protects 75 percent of U.S. federal government employees, allowing a majority of U.S. agencies to meet requirements and communicate with each other and commercial entities.

State and Local Government

BlackBerry AtHoc connects state and local agencies with the communities they serve, facilitating urgent operational communications when they’re needed most.

Businesses of All Sizes

BlackBerry AtHoc helps organizations prepare for, respond to, and recover from disruptive events, getting clear and timely information to employees and reducing the event’s overall impact on operations and customers.

Critical Event Management FAQ

What is critical event management?

Who needs critical event management?

Why use a critical event management platform?

How can I reduce the costs and impacts of critical events?

Is a mass notification system part of critical event management?

Can a mass notification system be used for non-emergencies?

Can a critical event management solution like BlackBerry AtHoc collect information from the field?

Is a critical event management system secure? How secure is BlackBerry AtHoc?

Can a critical event management automate alerts?