BlackBerry Subprocessors

Last revised: April 1, 2025

BlackBerry and its affiliates engage third-party service providers (“Subprocesssor”) to process data on behalf of our customers to support the delivery of products and services they have requested. These Subprocessors agree to process customer data for specific activities, and in accordance with instructions communicated by BlackBerry, and the terms of a written contract.

The following is a listing of Subprocessors by BlackBerry Solution

Secure Communications
- BlackBerry UEM Cloud
- BlackBerry UEM On-premises
- BlackBerry Dynamics Apps
- BlackBerry Workspaces
- BBM Enterprise
Critical Event Management
- BlackBerry AtHoc
Transportation Tracking
- BlackBerry Radar
Technical Support Services

Secure Communications

BlackBerry UEM Cloud

Customer data processed will be stored in the geographic region selected by the customer prior to being provisioned.

Name	Purpose	Data Processed	Location	Additional Information
Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States	Mobile app notifications provider	Message notification identifiers	United States	Privacy and Security in Firebase Firebase Subprocessors
MessageBird MessageBird USA Inc. 9160 Guilford Road Columbia, MD 21046 United States	Email delivery service provider	Email addresses	United States	MessageBird Security Overview MessageBird Subprocessors
Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States	Cloud service provider in customer’s selected region	User account information and data collected by the operation of the service	Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States	Azure Security Azure Privacy Microsoft Online Services Subprocessors
Arctic Wolf* Arctic Wolf Networks 8939 Columbine Rd Eden Prairie, MN 55347 United States	Security analysis service provider	Mobile threat data	United States	Arctic Wolf Information Security Arctic Wolf Subprocessors

*Arctic Wolf is a Subprocessor only when customers enable Mobile Threat Defense capabilities.

BlackBerry UEM On-premises

Name	Purpose	Data Processed	Location	Additional Information
Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States	Mobile app notifications service provider	Message notification identifiers	United States	Privacy and Security in Firebase Firebase Subprocessors
Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States	Cloud service provider	User account information.	Canada, Ireland	Azure Security Azure Privacy Microsoft Online Services Subprocessors
Arctic Wolf* Arctic Wolf Networks 8939 Columbine Rd Eden Prairie, MN 55347 United States	Security analysis service provider	Mobile threat data	United States	Arctic Wolf Information Security Arctic Wolf Subprocessors

*Arctic Wolf is a Subprocessor only when customers enable Mobile Threat Defense capabilities.

BlackBerry Dynamics Apps

Name	Purpose	Data Processed	Location	Additional Information
Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States	Cloud service provider	End user contact information and device activation data	United States	AWS Cloud Security Center Amazon Web Services Subprocessors
Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States	Mobile app notifications service provider	Message notification identifiers	United States	Privacy and Security in Firebase Firebase Subprocessors

BlackBerry Workspaces

Customer data will be stored in the geographic region selected by the customer prior to being provisioned.

Name	Purpose	Data Processed	Location	Additional Information
Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States	Cloud service provider in customer’s selected region	End user contact information and data collected by the operation of the service	United States	AWS Cloud Security Center Amazon Web Services Subprocessors
Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States	Mobile app notifications service provider	Message notification identifiers	United States	Privacy and Security in Firebase Firebase Subprocessors
MessageBird MessageBird USA Inc. 9160 Guilford Road Columbia, MD 21046 United States	Email delivery service provider	Email addresses	United States	MessageBird Security Overview MessageBird Subprocessors
Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States	Cloud service provider in customer’s selected region	End user contact information and data collected by the operation of the service	Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States	Azure Security Azure Privacy Microsoft Online Services Subprocessors

BBM Enterprise

Name	Purpose	Data Processed	Location	Additional Information
Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States	Mobile app notifications service provider	Message notification identifiers	United States	Privacy and Security in Firebase Firebase Subprocessors
MessageBird MessageBird USA Inc. 9160 Guilford Road Columbia, MD 21046 United States	Email delivery service provider	Email addresses	United States	MessageBird Security Overview MessageBird Subprocessors
Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States	Cloud service provider in customer’s selected region	End user contact information and data collected by the operation of the service	Canada, Netherlands, United States	Azure Security Azure Privacy Microsoft Online Services Subprocessors

Critical Event Management

BlackBerry AtHoc

Customer data will be stored in the geographic region selected by the customer prior to being provisioned.

Name	Purpose	Data Processed	Location	Additional Information
Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States	Cloud service provider in customer’s selected region	End user contact information and data collected by the operation of the service	Canada, Germany, United Kingdom, United States	AWS Cloud Security Center Amazon Web Services Subprocessors
Equinix Equinix Services, Inc. 1 Lagoon Drive Redwood City, CA 04065 United States	Infrastructure service provider for Telephony Alerting System (TAS)	Phone numbers	France, The Netherlands	Equinix Metal Security Overview Equinix Metal Subprocessors
Google Firebase Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043 United States	Mobile app notifications provider	Message notification identifiers	United States	Privacy and Security in Firebase Firebase Subprocessors
Infobip Infobip Inc. 300 Elliott Ave W, Suite 200 Seattle, WA 98119	SMS notification service provider	Mobile phone numbers	Ireland, United States	Infobip Privacy Infobip Subprocessors
MessageBird MessageBird USA Inc. 9160 Guilford Road Columbia, MD 21046 United States	Email delivery service provider	Email addresses	Ireland, United States	MessageBird Security Overview MessageBird Subprocessors
Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States	Cloud service provider to deliver BBM Enterprise alerts	BBM IDs	United Kingdom, United States	Azure Security Azure Privacy Microsoft Online Services Subprocessors
Verizon Verizon Canada 2400-1 Adelaide St E Toronto, ON, M5C 2V9 Canada	Telephony service provider Telephony Alerting System (TAS)	Phone numbers	France, The Netherlands	Verizon Security Summary Verizon Subprocessors & Affiliates

Transportation Tracking

BlackBerry Radar

Name	Purpose	Data Processed	Location	Additional Information
Amazon Web Services Amazon Web Services, Inc 410 Terry Avenue North Seattle, WA 98109 United States	Cloud service provider	End user contact information and data collected by the operation of the service	United States	AWS Cloud Security Center Amazon Web Services Subprocessors

Technical Support Services

BlackBerry provides customer support along with all enterprise software subscriptions to provide access to technical experts.

Name	Purpose	Data Processed	Location	Additional Information
Salesforce Salesforce.com Canada Corporation 10 Bay Street, Suite 400 Toronto, ON, M5J 2R8 Canada	Issue management portal service provider	Named caller contact information and information requested to resolve customer issue	Canada	Salesforce Trust Center Salesforce Infrastructure and Sub-processors

Change History

Date	Change
April 1, 2025	Added Amazon Web Services as a Subprocessor for BlackBerry Dynamics Apps
February 3, 2025	Removed Subprocessors related to Cylance offerings Added Arctic Wolf as a Subprocessor for CylancePROTECT Mobile for UEM Added link to Subprocessor listing for each Subprocessor Updated location of Salesforce to Canada
September 3, 2024	Updated Subprocessors for BlackBerry AtHoc, BlackBerry Radar, and Cybersecurity Professional Services. Listed Subprocessors engaged for UEM Cloud and UEM On-premises separately. Added corporate address for Subprocessors. Removed deprecated subprocessors.
January 1, 2024	Updated Databricks scope as a Subprocessor.
August 18, 2023	Added Databricks, Inc. as Subprocessor for CylanceOPTICS customers with tenants located in Australia, Germany and the United States.
January 1, 2023	Updated listing of Subprocessors provided by service based on internal reviews.

BlackBerry Subprocessors