BlackBerry Subprocessors
Last Revised: August 18, 2023
BlackBerry and its affiliates engage third-party service providers (“Subprocesssor”) to process data on behalf of our customers to support the delivery of products and services they have requested. These Subprocessors agree to process customer data for specific activities, and in accordance with instructions communicated by BlackBerry, and the terms of a written contract.
Subprocessors listed by BlackBerry Solution
- Cylance Endpoint Security
- CylancePROTECT, CylanceOPTICS, CylancePERSONA, CylanceGATEWAY, and CylanceAVERT
- CylanceGUARD
- Unified Endpoint Management
- BlackBerry UEM
- BlackBerry Dynamics Apps
- BlackBerry Workspaces
- Critical Event Management
- Secure Communications
- BBM Enterprise
- Enterprise Technical Support Services
Cylance Endpoint Security
CylancePROTECT, CylanceOPTICS, CylancePERSONA, CylanceGATEWAY, and CylanceAVERT
Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Australia, Brazil, Germany, Japan, United States |
|
Databricks |
Data analytics service provider |
Data collected by the operation of the service |
Australia, Germany, United States* |
|
Google Firebase |
Mobile app notifications provider |
Message notification identifiers |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
Twillo SendGrid |
Email notification delivery provider |
Email addresses |
United States |
SendGrid Security |
* Databricks is a Subprocessor only for CylanceOPTICS customers with tenants located in Australia, Germany, and the United States.
CylanceGUARD
BlackBerry engages the following subprocessors to deliver the CylanceGUARD Managed XDR services, which includes Cylance Endpoint Security offerings deployed within their organization. Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Australia, Brazil, Germany, Japan, United States |
|
Google Firebase |
Mobile app notifications provider |
Message notification identifiers |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
ServiceNow |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service. |
Ireland, United States |
ServiceNow Trust and Compliance Center |
Twillo SendGrid |
Email notification delivery provider |
Email addresses |
United States |
SendGrid Security |
Unified Endpoint Management
BlackBerry UEM
Customer data processed will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, Hong Kong, Ireland, Netherlands, Singapore, United States |
Azure Security, Azure Privacy |
BlackBerry Dynamics Apps
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
BlackBerry Workspaces
Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Australia, Brazil, Germany, Japan, United States |
|
Google Firebase |
Mobile app notifications provider |
Message notification identifiers |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States |
Critical Event Management
Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
United States |
|
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States, Europe |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, France, Netherlands, United Kingdom, United States |
Azure Security, Azure Privacy |
Secure Communications
BBM Enterprise
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications provider |
Message notifications |
United States |
|
MessageBird |
Email notification delivery provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information required to provide service |
Netherlands |
Azure Security, Azure Privacy |
Technical Support Services
BlackBerry provides customer support along with all enterprise software subscriptions to provide access to technical experts.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Salesforce |
Issue management portal service provider |
Named caller contact information and information requested to resolve customer issue |
United States |
|
Sutherland Global Services Canada ULC |
Provide first level technical support |
Named caller contact information and information requested to resolve customer issue |
Canada |
Change History
Date |
Change |
August 18, 2023 |
Added Databricks, Inc. as subprocessor for CylanceOPTICS customers with tenants located in Australia, Germany and the United States. |
January 1, 2023 |
Updated listing of subprocessors provided by service based on internal reviews. |