BlackBerry Subprocessors
Last revised: April 1, 2025
BlackBerry and its affiliates engage third-party service providers (“Subprocesssor”) to process data on behalf of our customers to support the delivery of products and services they have requested. These Subprocessors agree to process customer data for specific activities, and in accordance with instructions communicated by BlackBerry, and the terms of a written contract.
The following is a listing of Subprocessors by BlackBerry Solution
- Secure Communications
- BlackBerry UEM Cloud
- BlackBerry UEM On-premises
- BlackBerry Dynamics Apps
- BlackBerry Workspaces
- BBM Enterprise
- Critical Event Management
- BlackBerry AtHoc
- Transportation Tracking
- BlackBerry Radar
- Technical Support Services
Secure Communications
BlackBerry UEM Cloud
Customer data processed will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications provider |
Message notification identifiers |
United States |
|
MessageBird |
Email delivery service provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
User account information and data collected by the operation of the service |
Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States |
|
Arctic Wolf* |
Security analysis service provider |
Mobile threat data |
United States |
*Arctic Wolf is a Subprocessor only when customers enable Mobile Threat Defense capabilities.
BlackBerry UEM On-premises
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications service provider |
Message notification identifiers |
United States |
|
Microsoft Azure |
Cloud service provider |
User account information. |
Canada, Ireland |
|
Arctic Wolf* |
Security analysis service provider |
Mobile threat data |
United States |
*Arctic Wolf is a Subprocessor only when customers enable Mobile Threat Defense capabilities.
BlackBerry Dynamics Apps
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider |
End user contact information and device activation data |
United States |
|
Google Firebase |
Mobile app notifications service provider |
Message notification identifiers |
United States |
BlackBerry Workspaces
Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
United States |
|
Google Firebase |
Mobile app notifications service provider |
Message notification identifiers |
United States |
|
MessageBird |
Email delivery service provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, Hong Kong, Ireland, Netherlands, Singapore, United Kingdom, United States |
BBM Enterprise
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Google Firebase |
Mobile app notifications service provider |
Message notification identifiers |
United States |
|
MessageBird |
Email delivery service provider |
Email addresses |
United States |
|
Microsoft Azure |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, Netherlands, United States |
Critical Event Management
BlackBerry AtHoc
Customer data will be stored in the geographic region selected by the customer prior to being provisioned.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider in customer’s selected region |
End user contact information and data collected by the operation of the service |
Canada, Germany, United Kingdom, United States |
|
Equinix |
Infrastructure service provider for Telephony Alerting System (TAS) |
Phone numbers |
France, The Netherlands |
|
Google Firebase |
Mobile app notifications provider |
Message notification identifiers |
United States |
|
Infobip |
SMS notification service provider |
Mobile phone numbers |
Ireland, United States |
|
MessageBird |
Email delivery service provider |
Email addresses |
Ireland, United States |
|
| Microsoft Azure Microsoft Corporation One Microsoft Way Redmond, WA 98052 United States |
Cloud service provider to deliver BBM Enterprise alerts |
BBM IDs |
United Kingdom, United States |
|
| Verizon Verizon Canada 2400-1 Adelaide St E Toronto, ON, M5C 2V9 Canada |
Telephony service provider Telephony Alerting System (TAS) |
Phone numbers |
France, The Netherlands |
Transportation Tracking
BlackBerry Radar
Name |
Purpose |
Data Processed |
Location |
Additional Information |
Amazon Web Services |
Cloud service provider |
End user contact information and data collected by the operation of the service |
United States |
Technical Support Services
BlackBerry provides customer support along with all enterprise software subscriptions to provide access to technical experts.
Name |
Purpose |
Data Processed |
Location |
Additional Information |
| Salesforce Salesforce.com Canada Corporation 10 Bay Street, Suite 400 Toronto, ON, M5J 2R8 Canada |
Issue management portal service provider |
Named caller contact information and information requested to resolve customer issue |
Canada |
Change History
Date |
Change |
April 1, 2025 |
Added Amazon Web Services as a Subprocessor for BlackBerry Dynamics Apps |
February 3, 2025 |
|
September 3, 2024 |
|
January 1, 2024 |
Updated Databricks scope as a Subprocessor. |
August 18, 2023 |
Added Databricks, Inc. as Subprocessor for CylanceOPTICS customers with tenants located in Australia, Germany and the United States. |
January 1, 2023 |
Updated listing of Subprocessors provided by service based on internal reviews. |