BlackBerry^® AtHoc^® Cloud 7.22 is now available, with enhancements designed for the people who depend on BlackBerry AtHoc every day. Rather than introduce a single headline feature, 7.22 focuses on two areas that matter most during a critical event: keeping operators in control of the response and ensuring communications remain trusted and intact. Call them Mission Orchestration and Communications Integrity. Each enhancement below supports one or both of these goals. If you already run BlackBerry AtHoc, here is what changes for you and why it matters.

Communications Integrity Starts with the Right People

Effective alerts depend on accurate user data. When directories fall out of sync, messages go to former employees, the wrong teams, or outdated contact points. Communications integrity starts with accurate user data.

7.22 connects BlackBerry AtHoc directly to Microsoft Entra ID and syncs user data automatically, retiring the manual User Sync Client. For IT and admin teams, that removes a recurring maintenance task and a common source of error. There is no separate tool to schedule, monitor, or troubleshoot, and no lag between a change in your identity system and the roster that BlackBerry AtHoc alerts against. The list your operators rely on in a live event is the list your organization has, kept current without anyone having to think about it.

A Two-Way Channel You Can Trust

Delivery confirmation is only part of the picture. In a real event, operators need to understand how people received a message and what they are experiencing on the ground. With Alert Response Comments, recipients can add context when they respond to an alert, turning a one-way blast into a conversation.

Operators stay in control. Comments can be enabled at the template or the response level, so you decide when open-ended feedback is useful and when a clean status response is all you need. When comments are on, responses appear in a new Comments column in the alert summary, giving operators the response and the reasoning behind it in a single view. The capability works across email, mobile, SMS, desktop, and Self Service, so the feedback loop closes no matter how each person was reached. Operators act on what people are telling them, not just on who acknowledged.

Orchestrating the Response on the Map

Coordinating people and events requires a clear operating picture, and the map sits at the center of it. In 7.22, two new capabilities give operators greater control over that view.

Private ArcGIS Layer Support brings secure private map layers into BlackBerry AtHoc with Layer Authentication Settings and a Layer Source column, so you always know where each layer comes from and that it is accessed securely. Sensitive operational geography no longer has to live outside the platform to be useful. Teams can also create map layers directly in BlackBerry AtHoc by drawing shape layers in Map Settings — no external files required — and apply them to alerts, events, and templates. Whether you are marking facility zones, staging areas, or regions of responsibility, the map can reflect your mission on your terms, built and maintained inside the tool you already operate.

Faster Operator Workflows

Faster workflows help operators stay focused during active incidents. Three workflow gains in 7.22:

• Alert resend for multiple responses lets you resend an active alert and add recipients in one unified workflow, so following up does not mean rebuilding the alert from scratch

• Mass device alert repeat lets you send mass device alerts multiple times for redundancy, reinforcing reach without creating duplicate records to sort through afterward

• Event summary hierarchy tab surfaces real-time dynamic hierarchy data and lets you filter responses by department or category, so you can read the state of a large response at the level that matters to you.

Each capability streamlines a different part of the operator experience. Together, they help teams move faster and stay focused when every moment counts.

Also in This Release

7.22 includes a refreshed BlackBerry visual identity aligned to corporate branding and Subscribed User Identification, which uses icons to distinguish subscribed users from organization users across lists at the suborg level — one more way for operators to see exactly who they are reaching.

Get the Details

7.22 is available now to BlackBerry AtHoc Cloud customers. If you manage a BlackBerry AtHoc environment, review the release notes with your team to decide which of these capabilities to turn on first.