Product Security
Report An Issue
Report An Issue
The BlackBerry Product Security Incident Response Team (PSIRT) responds to and investigates reports of security vulnerabilities in BlackBerry products.
Report A Product Security Issue
What should I provide when reporting an issue?
The BlackBerry Product Security Incident Response Team (PSIRT) works to make BlackBerry the most secure platforms available. The information you provide helps us best respond to your report. Please review the following before submitting your report
A security vulnerability can be generally defined as a flaw in software code that would allow a malicious user to gain access to information or capabilities that they should not have access to. Many problems that appear to be security-related are not actually caused by a vulnerability in a supported BlackBerry product.
You can find answers to common scenarios through the following self-service options. If you find the answer here, you don’t need to submit a security issue.
Support Forums (provided by CrackBerry)
Depending on which BlackBerry product you are experiencing issues with and its support status, additional self-service or full-service support options may be available. Please access the BlackBerry contact catalog and select the Technical Support Inquiry Type, and then the most appropriate option from the Product/Inquiry Group (e.g., Enterprise, Smartphones, IoT, etc.). Complete the form to determine the available self- and full-service options.
Securing Our Solutions Together
How to Report a Security Vulnerability to BlackBerry
After reviewing the checklist above, please follow these steps to report a security vulnerability to BlackBerry.
Product Details
Specify the BlackBerry product or service, including complete version information for accurate assessment
Vulnerability Description
Provide clear steps to reproduce the issue, enabling our security team to validate and address the concern effectively
Proof of Concept
Include screenshots or video demonstration showing the vulnerability in action
Secure Submission
Researchers can report vulnerabilities securely by using our PGP public key when emailing or by requesting access to a BlackBerry Workspaces location.
stay up to date
Product Security Advisories, Bulletins & Notices
The BlackBerry Product Security Incident Response Team (PSIRT) issues Advisories for vulnerabilities, Notices for high-risk threats under investigation, and Bulletins for system updates. Providing complete protection through timely, authoritative guidance to keep customers secure.