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Customer Story: Canadian Parliament

Canadian Parliament Active Attacker Uncovers Emergency Communication Challenges

Transforming Emergency Response for a Safer Community

Emergency notifications now delivered in 90 seconds compared to 90 minutes.

Cost-effective ways to facilitate and enhance the safety and security of any community.

Delivering fully bilingual multi-channel communications.

BlackBerry AtHoc — The Trusted Solution for Crisis Communication

From rapid emergency notifications to unmatched reliability, BlackBerry® AtHoc® delivers the functionality and speed needed to protect and connect.

We looked at several vendors for incident command and crisis communication, and BlackBerry AtHoc was the best fit for our needs.” – Maxim Zakurdaev, Enterprise Architect and Technical Product Management, Canada House of Commons

Emergency notifications that used to take us 90 minutes to deploy are now communicated within 90 seconds using BlackBerry AtHoc.” – Maxim Zakurdaev, Enterprise Architect and Technical Product Management, Canada House of Commons

The value BlackBerry AtHoc provides to our project is quite high, because of its rich functionality and reliability, and the different platforms you can communicate with.” – Maxim Zakurdaev, Enterprise Architect and Technical Product Management, Canada House of Commons

Securing Parliament Hill

How a tragic breach reshaped Canada’s emergency response, leading to the creation of the ENS and BlackBerry AtHoc’s role in safeguarding the nation’s heart of governance.

Attack on the Parliament

On October 22, 2014, a lone gunman entered the Centre Block of the Canadian Parliament in Ottawa and opened fire. He managed to kill a soldier on ceremonial duty and injure three others before he was killed by security officers. The Centre Block stands at the heart of the Canadian Federal Government’s center of operations known as Parliament Hill. As Canada’s national capital, Ottawa is filled with embassies, diplomats, and high-ranking government officials. It has a sophisticated security infrastructure consisting of police, military and secret service forces. It also has a policy that much of the common grounds of the Parliament buildings should remain accessible to the public, as a symbol of Canada’s openness. This fact made it easy for the perpetrator to get as far as he did.

The ENS Rollout

Following the attack and its subsequent investigations, security procedures were heightened for all areas of Parliament Hill. These included the development of the Parliamentary Emergency Notification System (ENS) as well as the introduction of a new security force called the Parliamentary Protective Service (PPS). The ENS includes a program of alert mechanisms designed to ensure that all employees, contractors, and visitors to Parliament Hill and its buildings receive swift and clear alerts in the case of any type of emergency.

The ENS team faced challenges beyond technical issues like computer systems or radio frequencies, delving into privacy, data sharing, and personal information concerns. Significant security incidents from “lone wolf” shooters through to coordinated terrorist attacks are increasing in frequency and can happen anywhere at any time. The creation of an emergency communications platform that is reliable, ready, and fully comprehensible by every potentially affected individual requires a highly specialized palate of services and expertise. This is what BlackBerry delivered with BlackBerry AtHoc.

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