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Customer Story: Major Asian Bank

Major Asian Bank Lays the Groundwork for Digital Transformation with BlackBerry

As one of the leading financial institutions in its region, this bank manages billions of dollars (US) worth of assets each year. With a history spanning decades, it offers everything from personal online banking to professional loans. To help it secure customer data and manage a growing fleet of smartphones and tablets, the bank initially leveraged a BlackBerry competitor—and soon discovered it was not up to the task.

How a Leading East Asian Bank Protects Client Data

The financial institution overcame security challenges to safeguard sensitive information and manage a growing mobile fleet.

For us, the biggest benefit of working with BlackBerry was the level of support it provides to its clients. The fact that we have a local team working with us is incredibly beneficial. And the organization overall is genuinely invested in our success.” – Head of IT Major Asian Bank

BlackBerry allows us to keep our mobile workforce connected without putting any information at risk. From my side, it’s been great to work with BlackBerry.”– Head of IT Major Asian Bank

Our long-term strategy involves cloud migration, but that’s still a work in progress,” the bank’s Head of Security explains. “We’re going to great lengths to ensure our digital transformation is as seamless as possible. Solutions like BlackBerry’s play an important role in that, especially as we expect new data privacy regulations to emerge.

Supporting a Better Approach to Banking

The BlackBerry® UEM solution’s strong encryption was a significant draw, alongside its integration and containerization capabilities.

A Strategic Investment in Security

Because the bank offers such diverse services, it employs a sizeable mobile workforce. Everyone-from mortgage brokers and field agents to the bank’s directors-frequently works remotely. The bank needed to connect these remote team members to internal systems without risking data leaks or noncompliance. Overly restrictive security controls were not an option. The bank’s Head of IT Security thus sought a solution built as much for productivity as for security and compliance. This search eventually resulted in the bank deploying BlackBerry UEM.

From Email to Enablement

The bank first used BlackBerry® software to enable mobile access to email, something which employees at every level of the organization required. Next, it used BlackBerry UEM to secure and manage a fleet of BYOD/COBO devices, equipping them with secure email, PIM, and intranet portal access. Finally, it leveraged UEM to securely deploy a business-critical internal application used by field agents for reporting. “Whenever one of our agents pulls up a customer or surveys something on the mortgage side, they record it on this application, which is secured by BlackBerry,” notes the Head of IT. “It’s the first internal application we rolled out with BlackBerry, and it has worked quite well. Moving forward, whenever we launch a new application, we’re going to do so within the BlackBerry container.”

Bank to Migrate to BlackBerry UEM Cloud for Cost, Efficiency & Security

Currently, the bank uses BlackBerry UEM on-premises. Eventually, however, it intends to migrate to BlackBerry UEM Cloud. There are several reasons underlying this transition. First, migration will even further reduce the total cost of ownership (TCO) for BlackBerry UEM. It will also allow the bank to deploy and update its applications more efficiently. Lastly, BlackBerry UEM can directly manage and secure a suite of third-party business tools that the bank expects to deploy extensively for internal use.

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