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BlackBerry Developer Support

BlackBerry Developer Support

BlackBerry is ready to support developers using BlackBerry SDKs, APIs and development tools. If you have a question or have encountered a problem, please contact us using one of the methods below.

Ways to Receive Support

Customers with a Support Contract

  1. Open a case with us using BlackBerry My Account

  2. Open a ticket using the following categories “BlackBerry SDKs” > “BlackBerry Dynamics SDK”

BlackBerry ISV Partners

ISV Support is now handled by BlackBerry Support via MyAccount ticketing.

Tips and Tricks Before Submitting a Case
When developing BlackBerry Dynamics applications, please make sure that you’re using a recent version of the SDK and a recent version of the servers. Our general guidance is to be within at least 2 minor versions of the currently available version.

BlackBerry SDK Downloads

Servers can be downloaded or cloud instances setup using your account. Developer licensing is available. ISV Partners can renew trials for free.

Before creating a support ticket, it can be helpful to:

Please include the following information for development issues:

  • The BlackBerry SDK and version are you using.

  • Platform (iOS, Android, etc) and Language (Java, Objective-C, Cordova, Xamarin, etc...).

  • Can the issue be isolated to a specific platform, user or device?

  • When did the application work last?

  • Are you able to build and run a sample app for the same user on the same device? If the issue is reproducible, it will lead to a faster resolution.

How to Upload application logs using the BlackBerry UEM Console.
ISV Support Tickets can now be submitted to BlackBerry Support via MyAccount at https://myaccount.blackberry.com/

All Other BlackBerry Developers
Post your question on stackoverflow and use the tag blackberry along with the BlackBerry SDK you are using. We regularly monitor stackoverflow for new BlackBerry development questions.